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Alexandra View Care Centre

Lilburn Place, Southwick, Sunderland, Tyne & Wear SR5 2AF
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Alexandra View Care Centre, Sunderland
Alexandra View Care Centre, Sunderland
Alexandra View Care Centre, Sunderland

Alexandra View is a 62 bedded home organised over three floors. This purpose-built home accommodates service users with general residential and nursing and Dementia residential and nursing needs on a permanent, short stay or respite basis.

The home has many spacious living areas, where residents can relax, as well as providing opportunities to gather together for activities and shared interests. There are also themed areas including a hair salon, a bar and a dedicated activities room.

Care Provided by Alexandra View Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,175 - £1,175£1,175 - £1,175
Residential Dementia Care£1,175 - £1,175£1,175 - £1,175
Nursing Care£1,207 - £1,207£1,207 - £1,207
Nursing Dementia Care£1,218 - £1,218£1,218 - £1,218

Contact Alexandra View Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Margaret Roe(Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (68)

Visiting

  • Open Visiting but please try to avoid mealtimes as these are protected for the benefit of service users

Parking

  • Large Car park on site

Alexandra View Care Centre Reviews (121)

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9.8

Alexandra View Care Centre has a Review Score of 9.8 (9.789) out of 10, based on 21 reviews in the last 2 years. Over all time Alexandra View Care Centre has 121 reviews.

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Showing 121 reviews matching selected criteria
Review from Colleen C (Sister of Resident) published on 5 August 2021 Submitted via Postal Card
Overall Experience

They look after my brother to the best of their ability.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your kind comments I will ensure this is passed on to the team.

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Review from J F (Resident / Service User) published on 12 July 2021 Submitted via Postal Card
Overall Experience

Staff are pleasant and I am supplied food to my liking.

Reply from Melanie Auckland, Chief Executive Officer at Alexandra View Care Centre

Thank you for your kind review, we will share your comments with the team.

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Review from Jackie D (Resident / Service User) published on 12 July 2021 Submitted via Postal Card
Overall Experience

My overall experience at Alexandra View Care Centre was a very pleasant one. I was treated with dignity and respect at all times. All staff were always available to help with any support I needed. Food was beautiful and the rooms and building was always immaculate. Can't thank everyone enough for making my stay a pleasant one.

Reply from Melanie Auckland, Director of Operations and Compliance at Alexandra View Care Centre

Thank you for your very kind review, we will share your positive feedback with the team.

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Review from Philip C (Son of Resident) published on 17 June 2021 Submitted via Postal Card
Overall Experience

Very nice home, clean and tidy, really friendly and helpful staff, especially 2 members of staff in particular who have been extremely helpful.

Reply from Jean Thomas, Area Director at Alexandra View Care Centre

Thank you for your feedback; it is much appreciated. I will pass your kind comments to the staff team.

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Review from S T (Daughter of Resident) published on 14 June 2021 Submitted via Postal Card
Overall Experience

Been great, treating my family member with dignity and respect with her challenging behaviour. Keep family updated when they could. Keep up the good work.

Reply from Jean Thomas, Area Director at Alexandra View Care Centre

Thank you for your feedback it is much appreciated, I will pass your kind comments to the staff team.

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Review from A P (Son of Resident) published on 7 June 2021 Submitted via Postal Card
Overall Experience

Happy with the care my mother receives. Staff are polite, helpful, and attend to mum when needed.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive feedback on the care your mum is receiving in Alexandra View, and that you find the staff polite and helpful, we will ensure this is passed on to the team.

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Review from Heather M (Niece of Resident) published on 27 May 2021 Submitted via Postal Card
Overall Experience

Our uncle has been a resident since July 2020, he has settled in lovely and we are happy with the care he is receiving. He has gained weight so he is happy with the food.

Reply from Melanie Auckland, Chief Executive Officer at Alexandra View Care Centre

Thank you for your positive review. I am pleased that your Uncle has settled in well and that you are happy with his care. I will ensure this is shared with the team.

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Review from M F (Friend of Resident) published on 27 May 2021 Submitted via Postal Card
Overall Experience

Polite and high level of care.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive comments I will ensure this is passed on to the team.

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Review from Muriel B (Resident / Service User) published on 19 May 2021 Submitted via Postal Card
Overall Experience

I am happy here. The meals are lovely and the staff are very good. I feel very safe, at home.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased that you feel safe at home and that you are enjoying the meals, it is very important to us that you are happy and the care staff look after you well. I will pass your comments on to the team.

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Review from Eileen F (Resident / Service User) published on 19 May 2021 Submitted via Postal Card
Overall Experience

I have been well cared for and happy - always caring that I was comfortable. I am happy and safe in this home.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to complete the questionnaire, I am so pleased you are comfortable and happy living in Alexandra View and you are being well cared for.

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Review from G D (Son of Resident) published on 19 May 2021 Submitted via Postal Card
Overall Experience

Dad went into this home via a crisis team, I was a bit apprehensive at first, they accepted him very well. Even with his confusion he was cared for from day 1, got his medication sorted out and he became a different person even though he had the illness he had. I truly believe that Dad only lived as long as he did due to the unwavering care and commitment of all the staff, past and present. Can't praise them highly enough, Dad lived 5 and a half years due to their care.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for your kind comments, your dad will be greatly missed by the staff team, I will pass on your comments and thanks to the team.

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Review from R L (Husband of Resident) published on 6 May 2021 Submitted via Postal Card
Overall Experience

Helpful and responsive staff.

Reply from Sharon Flood, Area Director at Alexandra View Care Centre

Thank you for your positive feedback it is much appreciated.

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Review from C W (Sister of Resident) published on 30 April 2021 Submitted via Postal Card
Overall Experience

Been to see my twin sister, so pleased she is being looked after in this home.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

It is always good to hear the feedback from relatives. I am pleased you are happy with the care your sister is receiving which we will pass on to the team in Alexandra View.

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Review from Helen W (Niece of Resident) published on 15 April 2021 Submitted via Postal Card
Overall Experience

My uncle appears well cared for by helpful and friendly staff. He appears settled and happy during what has been a difficult and turbulent time for everyone.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your feedback I am pleased that your uncle has settled well and is happy in Alexandra View, the staff all work very hard and we will pass on your feedback. Regards, Sandra.

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Review from C P (Niece of Resident) published on 15 April 2021 Submitted via Postal Card
Overall Experience

Staff are very efficient and helpful. My uncle has settled really well and is very happy.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased your uncle has settled into Alexandra View, thank you we will pass on your comments to the staff team. Regards, Sandra.

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Review from Michael D (Son of Resident) published on 30 March 2021 Submitted via Postal Card
Overall Experience

Alexandra View has been a huge support to my mother since she moved in. The staff are excellent, welcoming, approachable and helpful. I can say they have taken a great deal of stress and worry off my shoulders. My mam was in initially for an assessment, but due to how she settled in there, I didn't want to move her in case that caused further upset. I haven't regretted that decision.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Michael thank you so much for such positive feedback, I will pass your comments onto the staff team. Regards Sandra.

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Review from L Y (Daughter of Resident) published on 19 November 2020 Submitted via Website
Overall Experience

Visited my mam this afternoon at Alexandra View (within covid regulations), we hadn't seen mam for weeks due to her being in hospital with a broken hip, we didn't know what to expect, as when we rang her she would be initially tearful and missing her family, wanting to be home. Mam has never looked so well and definitely well looked after, she took great pleasure in showing us her nails which had been manicured, the staff are so caring and this was evident throughout the visit. The staff were so accommodating and couldn't do enough for my mam or us as a family. Mam said the home was so clean and that her room was lovely.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for your lovely comments, we will ensure it is passed to the care team looking after your mam.

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Review from Christine D (Daughter of Resident) published on 2 October 2020 Submitted via Postal Card
Overall Experience

My dad had only been in two days when they labelled him as something he is definitely not. The manager did not like our opinions, so he thought that gave him the right to play God and use my dad as a weapon against us. He said one of us could go inside and visit and the others could visit outside and he took that away from us. So out of six of us, only one could see Dad, when there are other visitors visiting loved ones outside. His job is in the care sector when clearly caring is definitely not in his nature. The place is filthy! And I have also seen a child gate at a resident's door so they could not get out. I was so appalled by that.

Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

All concerns are taken seriously and this has been investigated through Roseberry Care Centres Complaints Procedure and the response sent to the daughter of the resident in writing. In respect to the visiting, unfortunately, due to the COVID-19 pandemic, all visiting restrictions have been strictly...  

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Review from P R (Son of Resident) published on 25 September 2020 Submitted via Postal Card
Overall Experience

The staff are very efficient and always willing to deal with any concerns. I just think the lost off care is very expensive.

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Review from W J (Son of Resident) published on 24 August 2020 Submitted via Postal Card
Overall Experience

Kind and friendly staff. Always clean and tidy. Security is good.

Reply from Melanie Auckland, Chief Executive Officer at Alexandra View Care Centre

Thank you for your positive review; we will ensure your kind words are shared with the staff team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Meet the Team (1)

Margaret Roe
Margaret RoeJob Title:Registered ManagerJoined: 2025

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