Alexandra View Care Centre

Lilburn Place, Southwick, Sunderland SR5 2AF
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9.7 116 Reviews
  • Alexandra View Care Centre, Sunderland
Alexandra View is a 62 bedded home organised over three floors. This purpose-built home accommodates service users with general residential and nursing and Dementia residential and nursing needs on a permanent, short stay or respite basis.

The home has many spacious living areas, where residents can relax, as well as providing opportunities to gather together for activities and shared interests. There are also themed areas including a hair salon, a bar and a dedicated activities room.
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Care Provided by Alexandra View Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1119 – £1119
  • Self-Funded Residential Dementia Care: £1119 – £1119
  • Self-Funded Nursing Care: £1119 – £1119
  • Self-Funded Nursing Dementia Care: £1119 – £1119
  • RESPITE Self-Funded Residential Care: £1119 – £1119
  • RESPITE Self-Funded Residential Dementia Care: £1119 – £1119
  • RESPITE Self-Funded Nursing Care: £1119 – £1119
  • RESPITE Self-Funded Nursing Dementia Care: £1119 – £1119

These prices are only a guideline, please contact Alexandra View Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Margaret Roe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)

Visiting

  • Open Visiting but please try to avoid mealtimes as these are protected for the benefit of service users

Parking

  • Large Car park on site

Alexandra View Care Centre Reviews (116)

9.7

Alexandra View Care Centre has a Review Score of 9.7 (9.713) out of 10, based on 28 reviews in the last 2 years.
Over all time Alexandra View Care Centre has 116 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alexandra View Care Centre
  • 47
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Total of 116, showing 81-100
Review from A P (Son of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care my mother receives. Staff are polite, helpful, and attend to mum when needed.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive feedback on the care your mum is receiving in Alexandra View, and that you find the staff polite and helpful, we will ensure this is passed on to the team.

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Review from Heather M (Niece of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our uncle has been a resident since July 2020, he has settled in lovely and we are happy with the care he is receiving. He has gained weight so he is happy with the food.
Reply from Melanie Auckland, Chief Executive Officer at Alexandra View Care Centre

Thank you for your positive review. I am pleased that your Uncle has settled in well and that you are happy with his care. I will ensure this is shared with the team.

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Review from M F (Friend of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Polite and high level of care.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your positive comments I will ensure this is passed on to the team.

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Review from Muriel B (Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here. The meals are lovely and the staff are very good. I feel very safe, at home.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased that you feel safe at home and that you are enjoying the meals, it is very important to us that you are happy and the care staff look after you well. I will pass your comments on to the team.

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Review from Eileen F (Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been well cared for and happy - always caring that I was comfortable. I am happy and safe in this home.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for taking the time to complete the questionnaire, I am so pleased you are comfortable and happy living in Alexandra View and you are being well cared for.

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Review from G D (Son of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad went into this home via a crisis team, I was a bit apprehensive at first, they accepted him very well. Even with his confusion he was cared for from day 1, got his medication sorted out and he became a different person even though he had the illness he had. I truly believe that Dad only lived as
long as he did due to the unwavering care and commitment of all the staff, past and present. Can't praise them highly enough, Dad lived 5 and a half years due to their care.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for your kind comments, your dad will be greatly missed by the staff team, I will pass on your comments and thanks to the team.

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Review from R L (Husband of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful and responsive staff.
Reply from Sharon Flood, Area Director at Alexandra View Care Centre

Thank you for your positive feedback it is much appreciated.

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Review from C W (Sister of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Been to see my twin sister, so pleased she is being looked after in this home.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

It is always good to hear the feedback from relatives. I am pleased you are happy with the care your sister is receiving which we will pass on to the team in Alexandra View.

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Review from Helen W (Niece of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle appears well cared for by helpful and friendly staff. He appears settled and happy during what has been a difficult and turbulent time for everyone.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you for your feedback I am pleased that your uncle has settled well and is happy in Alexandra View, the staff all work very hard and we will pass on your feedback. Regards, Sandra.

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Review from C P (Niece of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very efficient and helpful. My uncle has settled really well and is very happy.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

I am so pleased your uncle has settled into Alexandra View, thank you we will pass on your comments to the staff team. Regards, Sandra.

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Review from Michael D (Son of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alexandra View has been a huge support to my mother since she moved in. The staff are excellent, welcoming, approachable and helpful. I can say they have taken a great deal of stress and worry off my shoulders. My mam was in initially for an assessment, but due to how she settled in there, I didn't
want to move her in case that caused further upset. I haven't regretted that decision.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Michael thank you so much for such positive feedback, I will pass your comments onto the staff team. Regards Sandra.

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Review from L Y (Daughter of Resident) published on 19 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my mam this afternoon at Alexandra View (within covid regulations), we hadn't seen mam for weeks due to her being in hospital with a broken hip, we didn't know what to expect, as when we rang her she would be initially tearful and missing her family, wanting to be home. Mam has never looked
so well and definitely well looked after, she took great pleasure in showing us her nails which had been manicured, the staff are so caring and this was evident throughout the visit. The staff were so accommodating and couldn't do enough for my mam or us as a family. Mam said the home was so clean and that her room was lovely.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

Thank you so much for your lovely comments, we will ensure it is passed to the care team looking after your mam.

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Review from Christine D (Daughter of Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
My dad had only been in two days when they labelled him as something he is definitely not. The manager did not like our opinions, so he thought that gave him the right to play God and use my dad as a weapon against us. He said one of us could go inside and visit and the others could visit outside and
he took that away from us. So out of six of us, only one could see Dad, when there are other visitors visiting loved ones outside. His job is in the care sector when clearly caring is definitely not in his nature. The place is filthy! And I have also seen a child gate at a resident's door so they could not get out. I was so appalled by that.
Reply from Sandra Ward, Regional Operations Manager at Alexandra View Care Centre

All concerns are taken seriously and this has been investigated through Roseberry Care Centres Complaints Procedure and the response sent to the daughter of the resident in writing. In respect to the visiting, unfortunately, due to the COVID-19 pandemic, all visiting restrictions have been strictly followed as per Government and Public Health England regulations. The home has also been guided by Sunderland County Council and Roseberry Care Centres continuous risk assessment to minimise potential infection to both our residents and staff. Visiting has therefore been restricted to one nominated individual entering the home by appointment only, the success of this has been evidenced as the home has remained COVID 19 free from the commencement of the pandemic to date. I can only apologise if this caused you and your family distress but the safety of all our residents and staff must be kept a priority.

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Review from P R (Son of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very efficient and always willing to deal with any concerns. I just think the lost off care is very expensive.
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Review from W J (Son of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and friendly staff. Always clean and tidy. Security is good.
Reply from Melanie Auckland, Chief Executive Officer at Alexandra View Care Centre

Thank you for your positive review; we will ensure your kind words are shared with the staff team.

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Review from J S (Wife of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband seems to be happy with all the staff. There was one carer that he didn't like but that carer has now gone. The family are happy is still with you, he needs care and he certainly has it.
All the carers and staff do a brilliant job under the difficult circumstances never more so in lockdown.
Thank you.
Reply from Melanie Auckland, Chief Executive Officer at Alexandra View Care Centre

Thank you for your very positive review; we will ensure your kind words are shared with the staff team.

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Review from V C (Friend of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been residing in Alexandra View since just before the COVID-19 pandemic started. On arrival, the staff were very welcoming and could not do enough to accommodate. I speak to my friend on her mobile often and she always has good stories to tell from her day. The staff often ring the family
with regular updates.
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Review from T N (Son of Resident) published on 24 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's quite difficult to write an objective review as most of my mams stay has been during the Covid-19 lockdown and we haven't been able to visit.
Initial impressions of the home were very good but I do feel more could have been done to maintain contact between mam and her family, perhaps regular organised
calls or better still video call?
Maybe window visits could be arranged similar to the ones I have seen on news programs.
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Review from V C (Daughter of Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam initially went into care as she needed a hospital assessment bed after a fall. due to Covid-19 and not being able to return home, she is still in their care. When I was allowed to visit I found everything excellent. Staff were very friendly and caring to mam's needs. There were excellent activities
provided by the activities lady which brought out a marked difference in mams behaviour and attitude. I have been unable to see mam since lockdown but the carers have kept me updated on her well-being. Thank you.
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Review from A J (Daughter of Resident) published on 5 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Never had any bother, staff are lovely, kind, friendly. Sometimes they take my mam out for walks.
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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Alexandra View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.713 for Alexandra View Care Centre is calculated as follows: ( (255 Excellents x 5) + (64 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 335 Ratings = 4.713
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra View Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Margaret

Margaret Roe

Job Title: Registered Manager Joined: 2025

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