Alexandra View Care Centre

Lilburn Place, Southwick, Sunderland SR5 2AF
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9.7 115 Reviews
  • Alexandra View Care Centre, Sunderland
Alexandra View is a 62 bedded home organised over three floors. This purpose-built home accommodates service users with general residential and nursing and Dementia residential and nursing needs on a permanent, short stay or respite basis.

The home has many spacious living areas, where residents can relax, as well as providing opportunities to gather together for activities and shared interests. There are also themed areas including a hair salon, a bar and a dedicated activities room.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1119 – £1119
  • Self-Funded Residential Dementia Care: £1119 – £1119
  • Self-Funded Nursing Care: £1119 – £1119
  • Self-Funded Nursing Dementia Care: £1119 – £1119
  • RESPITE Self-Funded Residential Care: £1119 – £1119
  • RESPITE Self-Funded Residential Dementia Care: £1119 – £1119
  • RESPITE Self-Funded Nursing Care: £1119 – £1119
  • RESPITE Self-Funded Nursing Dementia Care: £1119 – £1119

These prices are only a guideline, please contact Alexandra View Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Margaret Roe (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)

Visiting

  • Open Visiting but please try to avoid mealtimes as these are protected for the benefit of service users

Parking

  • Large Car park on site

Alexandra View Care Centre Reviews (115)

9.7

Alexandra View Care Centre has a Review Score of 9.7 (9.704) out of 10, based on 27 reviews in the last 2 years.
Over all time Alexandra View Care Centre has 115 reviews.

Overall Experience
  • 62
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  • 8
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  • 3
Date Published
  • 115
  • 8
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  • 27
  • 88
Reviewer Connection to Alexandra View Care Centre
  • 47
  • 23
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Total of 115, showing 101-115
Review from C G (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was difficult when it agreed mum would need professional care. I found staff very supportive to family as well as mum. At first, it was hard to visit knowing she would stay there. Staff were excellent reassuring me all the way and helping me, giving me a synopsis of mum's day. I am happy she is very
well cared for.
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Review from M P (Daughter of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the takeover almost 2 years ago, there has been a huge change in how the home is run. The changes are highly positive and the staff are fantastic with my dad now. He tends to be very vocal and can make people jump. However, through this distress, other's and staff chat with him and see to all
care needs. After a short stay in the hospital, the home staff were very quick and responsive with realising his health was not good and got him the medical help needed at the time.
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Review from L F (Daughter of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam was very happy in the home and was well cared for, with respect and dignity.
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Review from J T (Sister of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I understand a little better of how old and infirm people are cared for. It takes people of a special quality to undertake this difficult job of a variety of ailments to contend with. My experience visiting this care home has been an eye-opener, with some staff having the self-same problems at home
and some have illnesses themselves.
They still manage a smile and a song, maybe more staff would be helpful.
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Review from A K (Husband of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in this care home for two weeks. In that time I have found all the staff to be very friendly and helpful.
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Review from Diane N (Daughter of Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Rooms are very small and decor is to a very poor standard ie far too dark and dingy.
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Review from David B (Husband of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that the home gives a good standard of care, due to limited staff.
Reply from Karen Taylor-Williams, Manager at Alexandra View Care Centre

Thank you for your comments - staffing is in line with dependency of the current service users and is reviewed regularly to ensure enough staff are on duty to meet service users needs.

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Review from Lisa T (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a difficult decision to place my dad into care. After viewing several homes we decided on Alexandra View. We soon realised we had made the right decision, the care and support from the staff was second to none. My dad was very happy and settled in very well. He loved the staff and he held a special
place ion their hearts too.
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Review from James S (Friend of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were excellent looking after the resident and I would like to thank everyone for their support and help.
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Review from E C (Daughter of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been a resident at Alexandra View Care Centre for three years over this time she has been treated with dignity and her needs are met and care given to a high standard with respect.
During periods of illness changes have been recognised quickly, assessment and treatment timely. Staff are
very approachable and deal quickly with our concerns, also establish contact quickly in times of conditional change.
Staff are all visible, friendly and keen to assist. Residents are a priority however their care attends to the family even to contact me when my dad didn't visit at his usual time checking he was well! Above and beyond care.
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Review from Karen D (Niece of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My auntie is well looked after by the staff and is given plenty of support at all times.
Activities are excellent and they involve my auntie at all times.
The manager is very nice and helpful and interacts with residents and family.
I feel there could be room for improvement with the laundry as cloths
go missing and never seem to be replaced.
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Review from Kim P (Wife of Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since February I have found a big difference in how the place is run.
The meals are more filling and nutritious and the care is a lot better since the new manager took over.
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Review from Verna P (Niece of Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall my visiting experience to the home was very good. The atmosphere as you enter the building is very pleasant and welcoming. The staff are very friendly and supportive and will help or advise you in anyway they can.
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Review from Danielle F (Granddaughter of Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care that my grandmother is receiving. When entering the home there is a cheerful and friendly atmosphere. The home is clean and smells fresh. The staff are all very helpful with any questions I have regarding my nana.
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Review from Charles Wallace G (Husband of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management and staff at this care home are very helpful and caring in every way.
Reply from Lynn Maddison, Regional Operations Manager at Alexandra View Care Centre

Dear Charles
Thank you so much for your positive review knowing the team at Alexandra View do a good job is much appreciated.


Kind Regards

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Alexandra View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.704 for Alexandra View Care Centre is calculated as follows: ( (244 Excellents x 5) + (64 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 324 Ratings = 4.704
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra View Care Centre is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Margaret

Margaret Roe

Job Title: Registered Manager Joined: 2025

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