De Brook Lodge

The only slight glitch was that my mother had a special diet and it took a little while for the kitchen and staff to get used to her needs, otherwise the food was very good.

There are a large number of activities and outings along with events that the family can attend.

They have taken so much stress from the family, I know my mother is safe and extremely well looked after. The whole place is filled with care and love!

Cannot praise De Brook Lodge enough. Mum is well cared for even it totally confused with her life - always clean, clothes always matched well, food choices excellent, fed and watered regularly throughout the day. Plenty of varied outings and in house entertainment, families are included in events. Would and do recommend De Brook to people regularly. Most are surprised at the care, comfort and dedication that residents receive.

Assessor called to see Mum, she was very caring and informative and Mum was put at ease. Mum felt very secure and safe. The care provided is excellent and the support given on a daily basis is of the highest standard, within a warm and friendly environment.

Grateful thanks for all her care from her family.

Mum passed away here recently. She was made very comfortable and Mum seemed happy here.

I visit my friend weekly. He is happy with his care at De Brook. He is always well looked after with personal care, is clean with clean clothes. The staff are always helpful, friendly and talk to residents. The food is good and plentiful, drinks and biscuits are provided throughout the day. The room is kept clean and tidy. There are activities provided. There is a hairdressing salon in the building.

She was cheerful and communicative with brother and has a good sympathetic manner. I was, am, very impressed but this is the manner of most of the staff - professional, caring, human!

This is not the case and three years on, we are in a position that we need to find an alternate provision. This is not helpful or appropriate to the person with dementia. We feel that this will have a devastating impact and our family member will become even more confused and upset. This may result in the death of our family member.

My brother, sister and I are full of praise for this establishment and all concur that this is the best 'home' for our mother.

f) motivation and morale is poor and reflected in the demeanour of most staff

Over the 10 months my mother was a resident, none of the concerns the family raised with local and regional management - were dealt with.

Lovely home. The manager has just left but we have been told that a new manager will be starting in February. The receptionist is always there to greet you with a happy face and the care manager who is standing in until the new manager starts has always been very helpful and approachable. The care staff are always very helpful and always on hand to help if I need them. The food always smells so nice, although I have never tried it, my friend says they enjoy it. It could do with a few bits here and there to make it look more like a home but other than that I have no issues and would recommend this to anyone who asks

My mum moved into De Brook Lodge in December 2016. From day 1, the staff and management have been fantastic with our mum. They treat her with dignity and respect and when there have been times when she has had to go to hospital, they deal with everything until we can get there. My mum has put on a little weight (for the better) due to the fabulous food the residents get and her social life is definitely better than mine with lots of activities taking place on a regular basis. We as a family are very happy.

Fantastic care home. With excellent manager and extremely caring staff.

De Brook Lodge provides a modern, well-maintained environment in which the residents live. The rooms are spacious, clean, as is the home generally. The carers carry out a multitude of tasks with sensitivity despite what is to an outsider, challenging circumstances that the residents sometimes present.

Some care homes group such residents together as opposed to them being spread over 3 floors in order to promote social interaction. This doesn't seem to be the case in De Brook.

After looking at several care homes for my mum, De Brook outshone every one by far.

I know my mum is well treated and very well looked after.

As a family, we know we have made the right choice. She is very content and loves all the activities and outings, which is very important to us.

All the staff are lovely and Mum is treated with respect.

My mother suffers with dementia and is treated well here. She seems very settled and although her weight goes up and down, the staff always seem to do their utmost to ensure she eats. On the whole, we are happy with her care. Sometimes I feel there isn't enough staff on. At weekends there is no-one on reception so if it's busy waiting to get in can be an issue. A junior to man the door would help.

The management team and front of house are always helpful, with a smile and kind word.

My visit was during the day in April and was unannounced. There was a birthday celebration and all the staff encouraged all the residents to engage in a sing song and dance.

Management staff got involved themselves and there was a truly happy feeling with everyone enjoying themselves.

Whatever the resident could do either, clapping, singing, dancing, the staff went around them all and involved them. You could tell by their smiles they were having a good time.