Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)

310 Highfields Park Drive, Broadway, Derby DE22 1JX

Group: Institute of Our Lady of Mercy

Person in charge: Rachel Easter (Manager)

Local Authority / Social Services: Derby City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Own GP if required

Latest Care Quality Commission* Report on Mercy Care Centre (Comprising Mount Carmel House & Beaumont House): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Mercy Care Centre (Comprising Mount Carmel House & Beaumont House) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Mercy Care Centre (Comprising Mount Carmel House & Beaumont House) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.778 for Mercy Care Centre (Comprising Mount Carmel House & Beaumont House) is calculated as follows: ( (84 Excellents x 5) + (24 Goods x 4) ) ÷ 108 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.8 Points relating to the number of positive Reviews for Mercy Care Centre (Comprising Mount Carmel House & Beaumont House) is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10 Target = 0.800

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Mercy Care Centre (Comprising Mount Carmel House & Beaumont House) has a Review Score of 9.6 (9.578) from 9 Reviews


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My family, my brother, sister and myself have had a very stressful year. My mother sadly passed away leaving us to care for our father (who has vascular dementia). It became more and more difficult to care for our father at home. Unfortunately, Dad needed 24/7 care and Beaumont House did not have any vacancies, therefore he went to another home for a period of time. Beaumont House advised us of a room vacancy in December and we decide to move Dad. How glad we are we made that decision. The staff are brilliant, very caring. They care for our Dad brilliantly with dignity. The care he receives helps us to cope with a very difficult situation.

How likely would you be to recommend Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

Physically the home is clean and well appointed. As well as the communal lounges there are other rooms and small areas for visitors and residents to have privacy. Tea and coffee are always available and offered and the atmosphere is very welcoming. The staff are very aware of resident's individual likes and dislikes and do their best to cater for them.

How likely would you be to recommend Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)? Extremely Likely

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Average Rating:   4.7 out of 5

Excellent care. Staff always available to assist residents.

How likely would you be to recommend Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)? Extremely Likely

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Average Rating:   4.9 out of 5

I have always found the home spotlessly clean, residents are always well cared for and given lots of entertainment and care.
The staff are always welcoming and polite. The gardens are all well maintained, a pleasant view for residents and somewhere to sit in summer.
Residents can have hair and beauty treatment which makes a difference to their well being.
A wonderful home for those who need care.

How likely would you be to recommend Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)? Extremely Likely

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Average Rating:   4.6 out of 5

My mum has been a resident at the care home for over 12 months. The care she has received has been excellent. The staff are dedicated and very respectful. My mum is well cared for, clean and tidy. I wouldn't hesitate to recommend the home to others.

How likely would you be to recommend Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)? Extremely Likely

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Average Rating:   4.8 out of 5

Staff are friendly as are the management. Residents and visitors are treated with respect and all the team members are very courteous. Too cold to go outdoors at present but this facility is available in better weather and this varies the environment for the residents. On all areas where I have not scored excellent, I have done so because there is always room for improvement no matter how small that might be.

How likely would you be to recommend Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)? Extremely Likely

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Average Rating:   4.8 out of 5

My aunt has been very well cared for in all of her needs. The staff are extremely caring and nothing is too much trouble to make her as comfortable and happy.
The management keeps me informed of all her medical needs and ensures her well-being. If there is a concern, they do not hesitate to call for a doctor.
The activities and trips are well subsidised. The entertainment in-house is very frequent and varied to suit all the residents.
I have no hesitation in recommending this home.

How likely would you be to recommend Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)? Extremely Likely

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Average Rating:   4.8 out of 5

A calm, friendly environment with caring and understanding staff.
Staff work hard but always have time to support residents and relatives. Overall, a gentle and caring ethos.

How likely would you be to recommend Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)? Extremely Likely

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Average Rating:   4.8 out of 5

Staff are kind and caring. My mum has been a resident for four years and I am overly happy with the care she receives. The accommodation is hygienic, clean and always smells nice. She is very happy with her surroundings. She loved the fireworks on 5th November 2016. Thank you Beaumont House for her care.

How likely would you be to recommend Mercy Care Centre (Comprising Mount Carmel House & Beaumont House)? Extremely Likely

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Average Rating:   4.9 out of 5

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