The Hawthorns Care Home

Woolston, Southampton SO19 9FF
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9.9 52 Reviews
  • The Hawthorns Care Home, Southampton
The Hawthorns Care Centre is a nursing home in Woolston, Southampton providing residential and nursing care for up to 74 people spread across three floors.

The home with its garden has been adapted to make it more suitable for residents' needs.

Each resident's preferences are identified which ensures the caring and friendly staff can provide the best care possible. Residents are encouraged to take part in fun activities suited to their needs.

Residents' dietary requirements and preferences are catered for.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1650
  • Self-Funded Residential Dementia Care: £1400 – £1650
  • Self-Funded Nursing Care: £1402 – £1650
  • Self-Funded Nursing Dementia Care: £1403 – £1650
  • RESPITE Self-Funded Residential Care: £1402 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1644
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1647

These prices are only a guideline, please contact The Hawthorns Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Mawuli Mensa (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (72)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

The Hawthorns Care Home Reviews (52)

9.9

The Hawthorns Care Home has a Review Score of 9.9 (9.855) out of 10, based on 19 reviews in the last 2 years.
Over all time The Hawthorns Care Home has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Hawthorns Care Home
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Total of 52, showing 1-20
Review from C M (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When The Hawthorns was suggested as a home for Mum, I had my doubts. However the hospital staff suggested I visit the home and talk with the manager, who was very welcoming, talked through my concerns and showed me round the home. I felt so much happier for Mum to move to The Hawthorns, having made
the visit.
My overall impression is that there are lots of staff - I never felt I was wandering the corridors looking for someone to ask questions or talk to, and they were unfailingly cheerful and positive.
Mum spent 5 months at The Hawthorns, sadly passing away recently, but the care, patience, love and respect all the staff gave her was exemplary. She was consistently treated with great dignity and it made all the difference.
The end-of-life care was gentle and supportive, both for Mum and for us - and we were able to stay with her for her final few days, which means the world.
I cannot begin to thank the staff enough for the care they gave Mum at this difficult stage of her life.
Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your lovely words. I will share them with the staff, who will be so pleased to know their care and support made a difference to you and your mum.

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Review from J H (Wife of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we were given The Hawthorns care/nursing home for my husband we were not happy as had been told not to go there. My Admiral nurse suggested myself & family just turn up to view the home. The Manager welcomed us into his office and we chatted about my husbands needs then shown the room he would
be using , we immediately felt good about the home.
My husband spent 4 months in the home and I cannot speak highly enough on the care and kindness given to him.
My husband sadly passed away in the home and the nursing staff contacted us at midnight to say that he was poorly , we sat with him while the staff brought in recliner chairs for our comfort offering refreshments. The entertainment is first class including at Easter when they had 5 duck eggs which hatched and then brought into each room in the incubator for residents to see the ducklings
All the staff in this home should be really proud of the way they look after the residents who can be very difficult due to their dementia
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you for your kind words it was a privilege to care for your husband, and your feedback means so much to the whole team.

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Review from T V (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding the right home for your mother can be very daunting as you want the very best for your loved one. All I can say we as a family have made the right decision. The manager and the staff from day one have been wonderful helping her settle into her new home and addressing mum's needs. Mum has advanced
dementia but the staff continue to involve her in her care, activities and choices. We as a family are always made to feel welcome and able to discuss any concerns. The Hawthorns is a friendly, caring and a very clean environment. There is a fantastic entertainment team encouraging residents to participate in activities, listening to live music and organising tea and coffee mornings. There is always staff present to support residents and from observation the food always looks good and different choices available. I cannot say how pleased we are to have found the Hawthorns.
Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your kind words. I will be sure to share your lovely feedback with the whole team - it truly means a lot to all of us. Mawuli

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Review from Tracey B (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly, my mum passed away two weeks ago (at Hawthorns) having lived there for the last 4 years. Mum had dementia and I found choosing a care home for her, incredibly stressful, as I had no experience of the care system and you hear so much, in the media, that is negative.
I need not have worried. Hawthorns
soon became our second home and the staff, our extended family. Mum was happy there and she was cared for with kindness and compassion. As a family, we have so many wonderful, precious, memories of Mum's time at Hawthorns.
The manager's door was always open and if we ever had any concerns (rarely!) we could always speak to him, or his team.
During the last few days of Mum's life, the manager, his deputy and the staff could not have been kinder. Mum was treated with dignity and such incredible care and, as a family, we felt loved and supported, as the team gently guided us through those last few days.
We will be forever thankful to them all.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you for your kind words, which I've shared with the team. Your mum was a pleasure to care for, and we're so pleased you were happy with the support she received. Wishing you and your family all the best. Mawuli

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Review from Jon B (Grandson of Resident) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan sadly passed away yesterday. Since COVID she had been suffering from dementia, had been in homes ever since and particularly spent her final years at The Hawthorns. I've questioned over the years what sort of life or living it is to be stuck in a home and never leave but The Hawthorns and all
its staff have thankfully made this seem OK. They have taken such phenomenal care of not just Nan but of all of our family the entire time. Nan was treated with such dignity and care, we felt like everyone at The Hawthorns had taken the time to get to know her and were clearly very fond of her. Every one of my family, from my parents down to our youngest children, was always made to feel extremely welcome and every member of staff has grown to feel like an extended family. This last week has been incredibly tough but the compassion and hospitality that we were shown made it all so much easier to deal with. I couldn't thank the staff highly enough and will miss them all dearly. Thank you.
Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your kind words. It was a privilege to care for your nan, and we're grateful to have been part of her journey. Your appreciation means a lot to our team, and we send our heartfelt condolences to you and your family.

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Review from Charles W (Husband of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident in Hawthorne Care Home for approximately 6 months with dementia, her condition started approximately seven years ago but with the pandemic it worsened so unfortunately she had to be admitted to a care /nursing home. The staff have to put up with many challenges and they cope
very well with my wife's. The care she receives from the staff is excellent, her communication is very difficult to understand but with the professionalism of the caring staff they manage very well. I find the management very professional, understanding, friendly and very obliging in any information you ask them. I as her husband don't like to see my wife in care but with the wonderful care, attention, and dignity that is provided by the whole of the staff I know that I have made the right choice.
Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your kind words, which I have shared with the entire team! It is our privilege to care for your wife at The Hawthorns, and it's always a pleasure to see you when you visit.

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Review from I L (Sister of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was very disturbed when she moved to The Hawthorns, by a hospital stay, and then coming to a new place. Her mental state made it difficult for her to be trusting, and she, at first, refused food, drink, and medications, and was unkind to staff. The staff have taken her fears and preferences
on board and gradually gained her trust. Their patience is unending, and they know when to cajole and when to let her simmer down. Nursing my sister can't have been easy for them, and sometimes it must have been very concerning. Their liaison with the local GP is particularly good, as is their attention to her day-to-day health. In the last three weeks, she has calmed down amazingly. She is eating and drinking and accepting her meds. She is interacting well with staff, and taking much more interest in life, people, and events. Her paranoia has reduced massively. She was appreciative when lent a CD player (likes classical music), and a screen on which she can watch wildlife programmes.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you for your lovely review. Everyone at The Hawthorns truly enjoys taking care of your sister, and I will make sure to share your kind words with the team.

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Review from Bill G (Son of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Hawthorns with significantly advanced dementia a bit over 4 years ago.
Her condition has presented many challenges, she has been through the pandemic and seen staff and managers come and go, but the compassion and thoughtfulness of the care she has received from all over her time has
been as consistent as I could have hoped for.
Quality of her care was my first priority and as her son and attorney, I've found the friendliness, understanding of her condition and communication of all staff, particularly the nurses and attending GP and other medical professionals, resident-centred and excellent. I have never felt concern for my mum's safety, comfort or dignity and have always been able to talk with someone when I've needed to.
Let's be clear nobody wants to find their loved ones with illness or other considerations that require the service they provide at Hawthorns despite their professionalism, but in the event, I can say I'm glad my mum was in their care until the end.
Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your kind words which I have passed on to the staff. It was an honour to care for your mum, and we're grateful for your recognition of our team's compassion.

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Review from Cheryl L (Daughter of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad arrived at Hawthorns after spending 5 weeks in hospital. The transition went well and I was kept updated with timings and days etc. Dad has a ground-floor room which is large and airy, we took his chair and a few extras to make him feel home from home. The staff from management, activity nurses
and care team are all welcoming and approachable. I've been kept informed of everything that goes on behind the scenes too, which is a comfort to my family. The stress we all felt has definitely been lifted, especially for my mum who was caring for Dad. Dad always looks clean and well-dressed, and I feel his needs are being met. Staff go above and beyond keeping him safe, well and happy!
Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you very much for your kind words, I will share them with the team. Looking forward to seeing you and your mum on your next visit.

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Review from S C (Daughter of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to the home in 2018 and was looked after beautifully the whole time she was living there.
I found the home to be well run from the top down and the carers were kind and empathetic and treated Mum with dignity always. Nothing was ever too much trouble, if I had a concern it was acted
upon swiftly and all the staff were very approachable. I never worried about Mum being in their care.
They supported me too as it became difficult to see Mum deteriorate. They are wonderful, well trained carers and perform the most vital work at the end of a person's life. I thank them from my heart and would recommend this home for anyone thinking of placing their loved one into care.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home

Thank you very much for your lovely words which I will share with the whole team. All the best.

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Review from C P (Daughter of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into the care home on 8th July with some trepidation, however his worries were soon put aside. All the staff come to introduce themselves and welcome him the staff are friendly and cannot do enough for the people there.
The choice of food on offer is very good and offer drinks throughout
the day.
Prior to moving into the home, we had several discussions with the Manager who was so kind and understanding, he let us get the room ready for my father prior to his arrival so my father had his own things around him which helped him settle.
The manager and his staff could not be more caring, helpful and compassionate. This is a lovely care home with good-sized rooms and lovely residential and dining rooms.
I would recommend this to anyone wanting care for a loved one as you can be assured they will be well looked after and cared for.
Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your lovely words, which I will gladly share with the entire team! We strive to ensure that all residents receive the highest quality of care and feel well looked after during their time at the Hawthorns. All the best.

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Review from Julie C (Daughter of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to Hawthorns in December 2023. He had Dementia and he took a little while to settle in. The staff are fantastic, always there to help residents and visitors. Dad was well looked after, they were always around if you needed help and always let our mum know any information that occurred. The
entertainment people always made sure that the residents are stimulated and busy.
Reply from Mawuli, Home Manager at The Hawthorns Care Home

Thank you for your lovely words, I will pass them on to the team. All the best.

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Review from N T (Daughter-in-law of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been at Hawthorns for quite a while now.
The staff are very attentive to the residents, they look after them very well and are always happy to help.
The Entertainment team try and keep the residents stimulated with varied activities and concerts.
They also make a point of celebrating
important days of the year including birthdays.
They have some great coffee mornings too when residents, family and staff get together.
The Management team are always available if required and very approachable.
They take time to speak to the residents and it shows they know their individual personalities and needs.
Any issues are also quickly resolved professionally.
They always make us feel very welcome and update us on how she has been that day.
We feel happy she is looked after when we are not there which is our main concern.
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Review from A M (Partner of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My previous fit partner suddenly developed a brain tumour and died within a month. The Hawthorns took him in at very short notice when his end-of-life care became too much for me at home. The manager made a room available immediately when it suddenly became so important.
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Review from K S (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always feel welcome when I visit. All the staff are accommodating. My mum is hard work for the staff but they care for her with a smile.
One of the senior staff always updates me on the health and care of my mum and tells me if it has been a good day or challenging.
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Review from P R (Friend of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very dear friend of mine was at Hawthorns for four months as she needed nursing care. During that time she was unable to get out of bed and she was not able to feed herself. The staff were always caring towards her and her needs, they fed her with patience and understanding, she was always clean.
They
responded quickly if I queried anything on my friend's behalf. My experience of the staff I came in contact with was welcoming and supportive.
At the end of my friend's life, everyone concerned including the GP, showed her, myself and her other visitors kindness and compassion.
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Review from D T (Son of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been staying at Hawthorns for quite a while now and I can't fault the care she is receiving,
The staff are very attentive to mum and interact with her. The management team are very helpful. The events team try to include all residents in all the activities. Care staff are attentive to residents.
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Review from Clare B (Daughter of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Hawthorns for a little over a year now. I have to say in his time here he has been very well looked after. The staff are always very considerate and caring. My dad is not the easiest of residents and can be very challenging for them, however they are always very kind and deal with
him calmly. This last weekend saw my dad reach 80, the home were very supportive of us spending time with him there, they allowed us to have a small family gathering in a room, they even put up some banners and balloons that made his whole day so special even after the family had left. All staff are always polite and so caring. Thank you all so much from the bottom of my heart.
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Review from Lynne B (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into the Hawthorns on 25th August 2023 straight from hospital, she was poorly at the time and we knew she probably didn't have that long left. Mum started deteriorating after a couple of weeks and sadly passed away at the Hawthorns on the 27th of September 2023. The staff, doctors and management
were all brilliant. We cannot thank them enough for the love, care and attention they gave to Mum especially the last few hours prior to her passing. Mum was happy at the Hawthorns and the staff made us feel welcome on on visits and watching interactions between staff and other residents during our visits respect, dignity and empathy were observed. Thank you to you all.
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Review from Steve A (Son of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was discharged to The Hawthorns directly from the hospital. He has Severe Vascular Dementia. He was initially admitted into hospital with a fractured spine, in 4 places, a fractured hip, heart failure, kidney failure and pneumonia. Myself and my family had an overwhelming concern about the
care he would receive in a Nursing Home having heard so many stories in the media. I called The Hawthorns in advance of Dad's arrival and from the very first call, with a lady there, I knew my Dad was going to the right place. She was full of compassion and empathy and gave me the time to answer everything I asked. I then visited The Hawthorns and then was met by the most superb care team imaginable under what can only be described as superb management by the wonderful Manager. This man cares for the residents and the families, he and the team are genuine and I have no worries knowing my Dad is under the care of this team. It is so reassuring for our family.
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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for The Hawthorns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for The Hawthorns Care Home is calculated as follows: ( (189 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 220 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hawthorns Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Mawuli

Mawuli Mensa

Job Title: Home Manager Joined: 2020

Mawuli is the Home Manager at The Hawthorns Care Home.

Frequently Asked Questions about The Hawthorns Care Home

What types of Care is The Hawthorns Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Hawthorns Care Home have?

There are 72 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Hawthorns Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hawthorns Care Home to the centre of Southampton?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hawthorns Care Home to verify any information. View our terms and conditions. The Hawthorns Care Home has an Enhanced Service - more info.