






The Hawthorns Care Centre is a nursing home in Woolston, Southampton providing residential and nursing care for up to 74 people spread across three floors.
The home with its garden has been adapted to make it more suitable for residents' needs.
Each resident's preferences are identified which ensures the caring and friendly staff can provide the best care possible. Residents are encouraged to take part in fun activities suited to their needs.
Residents' dietary requirements and preferences are catered for.
Care Provided by The Hawthorns Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Hawthorns Care Home for full pricing details and T&Cs.
Contact The Hawthorns Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Bondcare Group
- Private Owned
Person in charge
- Mawuli Mensa(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (72)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (72)
- Couples/Companion Rooms with ensuite Wet Room (1)
The Hawthorns Care Home Reviews (67)
The Hawthorns Care Home has a Review Score of 9.9 (9.863) out of 10, based on 26 reviews in the last 2 years.
Over all time The Hawthorns Care Home has 67 reviews.
My neighbour who was a widow stayed in The Hawthorns for over two years. Usually, I visited her twice a week in the early evening. Parking spaces were always available. The home and her ensuite room were most attractive, modern, clean, comfortable and well equipped. Staff members were invariably kind, caring and polite to visitors. I would certainly recommend this home to friends.
Many thanks for taking the time to review our home. Your comments will be cascaded to the staff team
Dad would become physically aggressive around personal care so the manager organised training so that staff knew how to cope with dad.
She also arranged for the doctor to prescribe appropriate medication.
Dad is very happy here and I am happy that he receives the care he needs. If there are problems (nowhere is perfect) they are taken seriously and dealt with speedily.
Thank you for taking the time to review our Home. All feedback is appreciated and helps us to continually improve the service we deliver.
I am most impressed by the attitude of the staff. Yes, very professional but very informal and smiling application of their relationship with the patients.
Many thanks for taking the time to review our Home. The feedback is much appreciated and I will inform the staff team.
In general, I have found that the care that my mother has received has been excellent. All aspects of her care have been given with kindness and dignity. The meals are always nutritional and any request is catered for. The daily activities are always varied and every effort is made to make the experiences enjoyable and not condescending. Any medical problems are dealt with immediately. I have no worries about my mother's care. When I leave after a visit I can do so knowing that she is safe and well cared for.
Thank you for your comments. I will cascade to the team.
After 2 years at The Hawthorns, the consistently high standard of care and facilities has seen my mother’s anxious nature replaced with confidence. She looks better now than she did before she moved to The Hawthorns. Moreover, I benefit from the assurance of The Hawthorns close monitoring and reporting, and the knowledge that each health event that occurs is dealt with efficiency and kindness. The Home has become our second family and my mother enjoys all the comings and goings from the laundry, maintenance, activities, cleaning, doctor visits, cook visits, chiropody as well as the essential care – these are all done on a personal basis as each individual has got to know Mum. My mother's room has her pictures and small pieces of furniture from her home. She enjoys a spacious ensuite shower room and a high-quality adjustable bed. I cannot praise this purpose built home highly enough.
Thank you for your review. I will ensure your comments are cascaded to the staff team.
Mum is mostly happy with the service provided however there are two areas she is not happy with. The first is the quality of the food. We have complained on a number of occasions, the other is with regards to male carers. We have requested female carers only as mum does not want male carers helping with her personal hygiene/toileting needs. However, there have been occasions when male agency staff have been attending to her which makes her quite upset.
Thank you for your review, over the last 2 years your mum became a much loved and important part of our community. When a resident expresses preferences we endeavour to meet these. I am sorry on these occasions we didn’t. We do and will continue to act on any concerns that are bought to our attention.
My relation has lived in The Hawthorns for a year. I am very impressed by the level of care and attention to detail that this Home provides. The manager knows all the resident's names and their individual needs. Her positive attitude to providing the best care possible to all the residents is reflected in the way the staff treat them. I am always impressed that all staff greet you and are friendly and open. Day to day care is provided by a dedicated team with a mixture of nurses and care assistants. There are plenty of communal areas where residents can mix, read or watch TV. Activities offered to residents are varied and imaginative with, at least, separate activities in the morning and afternoon. The food offered is excellent, varied and cooked from scratch. There is always a choice for every meal and staff ensure that the residents choose food that is suitable for their medical and personal needs. Rooms and communal areas are always kept clean and odour free.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 January 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for The Hawthorns Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Hawthorns Care Home.
Accreditations
There are no accreditations posted yet for The Hawthorns Care Home.
Meet the Team (1)

Mawuli is the Home Manager at The Hawthorns Care Home.
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