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The Hawthorns Care Home

Woolston, Southampton, Hampshire SO19 9FF
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The Hawthorns Care Home, Southampton
The Hawthorns Care Home, Southampton
The Hawthorns Care Home, Southampton

The Hawthorns Care Centre is a nursing home in Woolston, Southampton providing residential and nursing care for up to 74 people spread across three floors.

The home with its garden has been adapted to make it more suitable for residents' needs.

Each resident's preferences are identified which ensures the caring and friendly staff can provide the best care possible. Residents are encouraged to take part in fun activities suited to their needs.

Residents' dietary requirements and preferences are catered for.

Care Provided by The Hawthorns Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,750 - £1,900£1,750 - £1,900
Residential Dementia Care£1,750 - £1,900£1,750 - £1,900
Nursing Care£1,750 - £1,900£1,750 - £1,900
Nursing Dementia Care£1,750 - £1,900£1,750 - £1,900

Contact The Hawthorns Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Mawuli Mensa(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (72)
  • Couples/Companion Rooms with ensuite Wet Room (1)

The Hawthorns Care Home Reviews (67)

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9.9

The Hawthorns Care Home has a Review Score of 9.9 (9.863) out of 10, based on 26 reviews in the last 2 years. Over all time The Hawthorns Care Home has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from Betty V (Friend of Resident) published on 3 May 2017 Submitted via Postal Card
Overall Experience

My neighbour who was a widow stayed in The Hawthorns for over two years. Usually, I visited her twice a week in the early evening. Parking spaces were always available. The home and her ensuite room were most attractive, modern, clean, comfortable and well equipped. Staff members were invariably kind, caring and polite to visitors. I would certainly recommend this home to friends.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Many thanks for taking the time to review our home. Your comments will be cascaded to the staff team

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Review from Jenny P (Daughter of Resident) published on 6 April 2017 Submitted via Postal Card
Overall Experience
The manager was extremely supportive when dad came a resident in August 2015. His Dementia had worsened and his care home at the time could no longer meet his needs.
Dad would become physically aggressive around personal care so the manager organised training so that staff knew how to cope with dad.
She also arranged for the doctor to prescribe appropriate medication.

Dad is very happy here and I am happy that he receives the care he needs. If there are problems (nowhere is perfect) they are taken seriously and dealt with speedily.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you for taking the time to review our Home. All feedback is appreciated and helps us to continually improve the service we deliver.

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Review from Roger B (Brother-in-law of Resident) published on 31 March 2017 Submitted via Postal Card
Overall Experience

I am most impressed by the attitude of the staff. Yes, very professional but very informal and smiling application of their relationship with the patients.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Many thanks for taking the time to review our Home. The feedback is much appreciated and I will inform the staff team.

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Review from L H (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card
Overall Experience

In general, I have found that the care that my mother has received has been excellent. All aspects of her care have been given with kindness and dignity. The meals are always nutritional and any request is catered for. The daily activities are always varied and every effort is made to make the experiences enjoyable and not condescending. Any medical problems are dealt with immediately. I have no worries about my mother's care. When I leave after a visit I can do so knowing that she is safe and well cared for.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you for your comments. I will cascade to the team.

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Care / Support
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Treated with Dignity
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Review from LW (Daughter of Resident) published on 28 February 2017 Submitted via Website
Overall Experience

After 2 years at The Hawthorns, the consistently high standard of care and facilities has seen my mother’s anxious nature replaced with confidence. She looks better now than she did before she moved to The Hawthorns. Moreover, I benefit from the assurance of The Hawthorns close monitoring and reporting, and the knowledge that each health event that occurs is dealt with efficiency and kindness. The Home has become our second family and my mother enjoys all the comings and goings from the laundry, maintenance, activities, cleaning, doctor visits, cook visits, chiropody as well as the essential care – these are all done on a personal basis as each individual has got to know Mum. My mother's room has her pictures and small pieces of furniture from her home. She enjoys a spacious ensuite shower room and a high-quality adjustable bed. I cannot praise this purpose built home highly enough.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you for your review. I will ensure your comments are cascaded to the staff team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Review from Anne W (Daughter of Resident) published on 28 February 2017 Submitted via Postal Card
Overall Experience

Mum is mostly happy with the service provided however there are two areas she is not happy with. The first is the quality of the food. We have complained on a number of occasions, the other is with regards to male carers. We have requested female carers only as mum does not want male carers helping with her personal hygiene/toileting needs. However, there have been occasions when male agency staff have been attending to her which makes her quite upset.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you for your review, over the last 2 years your mum became a much loved and important part of our community. When a resident expresses preferences we endeavour to meet these. I am sorry on these occasions we didn’t. We do and will continue to act on any concerns that are bought to our attention.

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Review from Jane M (Relative of Resident) published on 2 February 2017 Submitted via Website
Overall Experience

My relation has lived in The Hawthorns for a year. I am very impressed by the level of care and attention to detail that this Home provides. The manager knows all the resident's names and their individual needs. Her positive attitude to providing the best care possible to all the residents is reflected in the way the staff treat them. I am always impressed that all staff greet you and are friendly and open. Day to day care is provided by a dedicated team with a mixture of nurses and care assistants. There are plenty of communal areas where residents can mix, read or watch TV. Activities offered to residents are varied and imaginative with, at least, separate activities in the morning and afternoon. The food offered is excellent, varied and cooked from scratch. There is always a choice for every meal and staff ensure that the residents choose food that is suitable for their medical and personal needs. Rooms and communal areas are always kept clean and odour free.

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Care / Support
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Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 January 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Meet the Team (1)

Mawuli Mensa
Mawuli MensaJob Title:Home ManagerJoined: 2020

Mawuli is the Home Manager at The Hawthorns Care Home.

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