The Hawthorns Care Home

Woolston, Southampton SO19 9FF
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9.9 51 Reviews
  • The Hawthorns Care Home, Southampton
The Hawthorns Care Centre is a nursing home in Woolston, Southampton providing residential and nursing care for up to 74 people spread across three floors.

The home with its garden has been adapted to make it more suitable for residents' needs.

Each resident's preferences are identified which ensures the caring and friendly staff can provide the best care possible. Residents are encouraged to take part in fun activities suited to their needs.

Residents' dietary requirements and preferences are catered for.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1650
  • Self-Funded Residential Dementia Care: £1400 – £1650
  • Self-Funded Nursing Care: £1402 – £1650
  • Self-Funded Nursing Dementia Care: £1403 – £1650
  • RESPITE Self-Funded Residential Care: £1402 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1644
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1647

These prices are only a guideline, please contact The Hawthorns Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Mawuli Mensa (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (72)
  • Couples/Companion Rooms with ensuite Wet Room (1)

The Hawthorns Care Home Reviews (51)

Total of 51, showing 41-51
9.9

The Hawthorns Care Home has a Review Score of 9.9 (9.872) out of 10, based on 20 reviews in the last 2 years. Over all time The Hawthorns Care Home has 51 reviews.

Overall Experience

  • 39
  • 10
  • 0
  • 0
  • 2

Date Published

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7
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31

Review from K P (Daughter of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved my Dad here in January from another home and although I agonised over the decision, it was the best decision I made. My Dad is so much happier here and there are always so many happy, approachable staff on duty. He has settled so well and is always treated with kindness and dignity and I am
always greeted warmly too from all staff. I had The Hawthorns recommended to me and I too would highly recommend it myself.

Reply from Jo Cuddy, Home Manager at The Hawthorns Care Home

Many thanks for taking the time to review our home, it is much appreciated.

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Review from Lyn D (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and polite in all areas.

Reply from Jo Cuddy, Home Manager at The Hawthorns Care Home

Many thanks for your review of The Hawthorns.

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Review from Julie A (Daughter of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have recommended The Hawthorns 3 times, on each occasion the residents have been placed. My Mum lived here for 6 years and I can only say that I found, such an amazing team of carers, nursing staff, management, cleaning, and catering staff. Yes, I did experience some problems but found that The
Hawthorne's team regardless of who I spoke with always resolved any issues I had quickly. Yes, I recommend this nursing home, looking for the right place for your relative is really such a hard thing to do, such a huge responsibility but I have to say my final decision of placing My Mum here was one of the best I ever made. Really the staff here really do care and will do anything for you. Have faith in them they really are the best! Treat the staff here well and with respect, and you will receive the very best of care for your relative. My only regret is I am not allowed to name those who excelled themselves in the care of my Mother and myself. Heartfelt thanks to you all you are so special.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you so much Julie. I will convey to the staff.

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Review from David R (Son of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is now coming up to 2 years since my mother arrived at The Hawthorns. As yet, I have never had a reason to complain, due to the excellent response from management and staff to any concerns that I have.
All family members know that no 2 days are the same but the staff have to react to all eventualities
which occur, promptly and with dignity. I visit mum 3 times a week and nearly always leave with a smile on my face. Long may it continue.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you for taking the time to review our care home, all feedback is much appreciated.

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Review from Betty V (Friend of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour who was a widow stayed in The Hawthorns for over two years. Usually, I visited her twice a week in the early evening. Parking spaces were always available. The home and her ensuite room were most attractive, modern, clean, comfortable and well equipped. Staff members were invariably kind,
caring and polite to visitors. I would certainly recommend this home to friends.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Many thanks for taking the time to review our home. Your comments will be cascaded to the staff team

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Review from Jenny P (Daughter of Resident) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager was extremely supportive when dad came a resident in August 2015. His Dementia had worsened and his care home at the time could no longer meet his needs.
Dad would become physically aggressive around personal care so the manager organised training so that staff knew how to cope with dad.
She also arranged for the doctor to prescribe appropriate medication.
Dad is very happy here and I am happy that he receives the care he needs. If there are problems (nowhere is perfect) they are taken seriously and dealt with speedily.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you for taking the time to review our Home. All feedback is appreciated and helps us to continually improve the service we deliver.

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Review from Roger B (Brother-in-law of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am most impressed by the attitude of the staff. Yes, very professional but very informal and smiling application of their relationship with the patients.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Many thanks for taking the time to review our Home. The feedback is much appreciated and I will inform the staff team.

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Review from L H (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, I have found that the care that my mother has received has been excellent. All aspects of her care have been given with kindness and dignity. The meals are always nutritional and any request is catered for. The daily activities are always varied and every effort is made to make the experiences
enjoyable and not condescending. Any medical problems are dealt with immediately. I have no worries about my mother's care. When I leave after a visit I can do so knowing that she is safe and well cared for.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you for your comments. I will cascade to the team.

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Review from LW (Daughter of Resident) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 2 years at The Hawthorns, the consistently high standard of care and facilities has seen my mother’s anxious nature replaced with confidence. She looks better now than she did before she moved to The Hawthorns. Moreover, I benefit from the assurance of The Hawthorns close monitoring and reporting,
and the knowledge that each health event that occurs is dealt with efficiency and kindness. The Home has become our second family and my mother enjoys all the comings and goings from the laundry, maintenance, activities, cleaning, doctor visits, cook visits, chiropody as well as the essential care – these are all done on a personal basis as each individual has got to know Mum. My mother's room has her pictures and small pieces of furniture from her home. She enjoys a spacious ensuite shower room and a high-quality adjustable bed. I cannot praise this purpose built home highly enough.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you for your review. I will ensure your comments are cascaded to the staff team.

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Review from Anne W (Daughter of Resident) published on 28 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is mostly happy with the service provided however there are two areas she is not happy with. The first is the quality of the food. We have complained on a number of occasions, the other is with regards to male carers. We have requested female carers only as mum does not want male carers helping
with her personal hygiene/toileting needs. However, there have been occasions when male agency staff have been attending to her which makes her quite upset.

Reply from Jo Cuddy, Manager at The Hawthorns Care Home

Thank you for your review, over the last 2 years your mum became a much loved and important part of our community. When a resident expresses preferences we endeavour to meet these. I am sorry on these occasions we didn’t. We do and will continue to act on any concerns that are bought to our attention.

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Review from Jane M (Relative of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relation has lived in The Hawthorns for a year. I am very impressed by the level of care and attention to detail that this Home provides. The manager knows all the resident's names and their individual needs. Her positive attitude to providing the best care possible to all the residents is reflected
in the way the staff treat them. I am always impressed that all staff greet you and are friendly and open. Day to day care is provided by a dedicated team with a mixture of nurses and care assistants. There are plenty of communal areas where residents can mix, read or watch TV. Activities offered to residents are varied and imaginative with, at least, separate activities in the morning and afternoon. The food offered is excellent, varied and cooked from scratch. There is always a choice for every meal and staff ensure that the residents choose food that is suitable for their medical and personal needs. Rooms and communal areas are always kept clean and odour free.

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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for The Hawthorns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for The Hawthorns Care Home is calculated as follows: ( (205 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 234 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hawthorns Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Mawuli

Mawuli Mensa

Job Title: Home Manager

Joined: 2020

Mawuli is the Home Manager at The Hawthorns Care Home.

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