The Hawthorns Care Home

Woolston, Southampton SO19 9FF
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9.9 58 Reviews
  • The Hawthorns Care Home, Southampton
The Hawthorns Care Centre is a nursing home in Woolston, Southampton providing residential and nursing care for up to 74 people spread across three floors.

The home with its garden has been adapted to make it more suitable for residents' needs.

Each resident's preferences are identified which ensures the caring and friendly staff can provide the best care possible. Residents are encouraged to take part in fun activities suited to their needs.

Residents' dietary requirements and preferences are catered for.
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Care Provided by The Hawthorns Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1650
  • Self-Funded Residential Dementia Care: £1400 – £1650
  • Self-Funded Nursing Care: £1402 – £1650
  • Self-Funded Nursing Dementia Care: £1403 – £1650
  • RESPITE Self-Funded Residential Care: £1402 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1600
  • RESPITE Self-Funded Nursing Care: £1400 – £1644
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1647

These prices are only a guideline, please contact The Hawthorns Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Mawuli Mensa (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (72)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

The Hawthorns Care Home Reviews (58)

9.9

The Hawthorns Care Home has a Review Score of 9.9 (9.870) out of 10, based on 26 reviews in the last 2 years.
Over all time The Hawthorns Care Home has 58 reviews.

Overall Experience
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Reviewer Connection to The Hawthorns Care Home
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Total of 58, showing 21-40
Review from A M (Partner of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My previous fit partner suddenly developed a brain tumour and died within a month. The Hawthorns took him in at very short notice when his end-of-life care became too much for me at home. The manager made a room available immediately when it suddenly became so important.
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Review from K S (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always feel welcome when I visit. All the staff are accommodating. My mum is hard work for the staff but they care for her with a smile.
One of the senior staff always updates me on the health and care of my mum and tells me if it has been a good day or challenging.
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Review from P R (Friend of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very dear friend of mine was at Hawthorns for four months as she needed nursing care. During that time she was unable to get out of bed and she was not able to feed herself. The staff were always caring towards her and her needs, they fed her with patience and understanding, she was always clean.
They
responded quickly if I queried anything on my friend's behalf. My experience of the staff I came in contact with was welcoming and supportive.
At the end of my friend's life, everyone concerned including the GP, showed her, myself and her other visitors kindness and compassion.
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Review from D T (Son of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been staying at Hawthorns for quite a while now and I can't fault the care she is receiving,
The staff are very attentive to mum and interact with her. The management team are very helpful. The events team try to include all residents in all the activities. Care staff are attentive to residents.
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Review from Clare B (Daughter of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Hawthorns for a little over a year now. I have to say in his time here he has been very well looked after. The staff are always very considerate and caring. My dad is not the easiest of residents and can be very challenging for them, however they are always very kind and deal with
him calmly. This last weekend saw my dad reach 80, the home were very supportive of us spending time with him there, they allowed us to have a small family gathering in a room, they even put up some banners and balloons that made his whole day so special even after the family had left. All staff are always polite and so caring. Thank you all so much from the bottom of my heart.
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Review from Lynne B (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into the Hawthorns on 25th August 2023 straight from hospital, she was poorly at the time and we knew she probably didn't have that long left. Mum started deteriorating after a couple of weeks and sadly passed away at the Hawthorns on the 27th of September 2023. The staff, doctors and management
were all brilliant. We cannot thank them enough for the love, care and attention they gave to Mum especially the last few hours prior to her passing. Mum was happy at the Hawthorns and the staff made us feel welcome on on visits and watching interactions between staff and other residents during our visits respect, dignity and empathy were observed. Thank you to you all.
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Review from Linda T (Daughter of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was very happy at Hawthorns and the staff were so good to her and always made her laugh.
She enjoyed the coffee morning and the singers.
They were always so friendly when I came in to see her. It was my mum's shout to come to Hawthorns and she made a very good one. Thanks to you all.
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Review from M T (Relative of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased with the care you give to my brother and the attention you give him. Thank you.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home
Dear reviewer, thank you for finding the time to review the care we provide.
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Review from Alison H (Daughter of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was terminally ill with stomach cancer and only survived for 2 weeks at Hawthorns. His care was excellent, the manager and all his staff are so welcoming and caring that nothing was too much trouble when they cared for my dad, they even ordered the foods he liked, although he never ate them,
as he was in the last stages. I can't thank them enough for the care they took of my dad. They also cared for me as I lost my mum 2 months before and I'm going through a very difficult time.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home
Thank you very much for your kind words, my team and I are honoured to have played a small part in providing some relief, comfort and reassurance to you and your family at a difficult time, but above…read more
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Review from P D (Son of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I and my family have found the care for our mum to be excellent and very happy with the staff and care home.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home
Thank you so much for your kind words it means a lot to the team.
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Review from Susan K (Daughter of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with everything. Clients are well cared for. Carers are very kind and polite. The food is good, clean and fresh and clients are offered with a variety of choices. The level of care is fantastic it's warm and friendly and welcoming.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home
Dear reviewer, we are very grateful for your kind words. We will continue to provide the best possible care.
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Review from D W (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was provided care by The Hawthorns team following a difficult few months in the hospital (December 21-March 22). He spent three months being well cared for, built some really positive relationships, and nothing was ever too much trouble. He returned to live alone in his flat and, unfortunately,
had two falls. Dad himself asked if he could return to The Hawthorns - as it felt more like home than home. December 22 saw him putting his flat up for sale, and he was given a choice of a few available rooms. Many of his belongings are with him, and it feels like walking into Dad's. The manager takes time to check in when we visit, and I know they check in with Dad. It is always great to visit, and many staff always seem pleased to see us! There have been some staff changes; however, many who remember Dad well remain - the newer ones are certainly getting to know him, how he likes his tea made, and to remember to ensure his meals are hot! Thanks to you all - what a testimony for a former resident asking to return!
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home
Thank you so much for your review and kind words, I am sure the team will be pleased to know their hard work day in and day out and of course, night in and night out means a lot to you and your…read more
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Review from Maggie M (Sister of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has done so well since being transferred to The Hawthorns Care Centre. She is very happy here and has gone from being withdrawn and shy to happy and animated. I'm sure this is because of the care and patience of all the staff here. They respect her wishes and allow her to make choices. My
sister enjoys the tasty meals and also the daily activities in the lounge. She likes to join in during these stimulating times.
Thank you so much all of you for your care and patience. We are so, so happy to see her doing so well.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home
Dear Maggie,
Thank you for your review and your kind words, the team continue to do the best they can for all the residents in their care and I hope your sister continues to improve and enjoy her…read more
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Review from Sally A (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was discharged from the hospital to The Hawthorns a few days before she died. The Hawthorns staff were very kind, warm and caring. When we visited her we found that great care had been taken in unpacking her things and making her room look homely, even though by this time she was receiving
end-of-life care. When we phoned, the staff were polite, helpful and sensitive. When we visited, the manager approached us and asked whether he could help us and made us feel very welcome. We wished that my mother-in-law could have been transferred to The Hawthorns sooner, as she was made very comfortable during her final days.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home
Dear reviewer, we are glad we played a small part in making your mother-in-law's last days comfortable and thank you for your kind words.
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Review from Moira K (Wife of Resident) published on 5 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not have asked for a better care home for my husband to spend the last six weeks of his life. The premises were spotless, his room was like home-from-home, and the staff, each and every one of them were absolutely amazing, not only to my husband but also to me. Nothing was too much trouble,
and there was always a shoulder for me to cry on.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home
Thank you very much for your kind words; it was an absolute delight for the team to be there for you and your family during a rather challenging time. Please do not hesitate to contact the home if you…read more
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Review from N B (Granddaughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Some staff are rude, do not turn my nan on her side when she has to be at all times. She has Parkinsons' and does not get helped to eat or any encouragement as she has Alzheimer's and needs to be encouraged to eat. She had missing cutlery and instead of getting her more or helping her find it they just
turned and said its there. Family member later found it beside her on the bed! Nan is bed-bound and she's had a jug of water left by the window completely out of reach. Clothes been moved or taken when we have a sign to say we will do her washing, amongst more things. Me and family have visited Nan and the door was wide open, she had nothing on and no blanket on her! Occasionally cold food.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care Home
Thank you for your review and sharing your experience. I am very sorry for the experience you have had, which is totally different from the vast majority of our residents and relatives. When I was…read more
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Review from Claire S (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my hour of need I was desperate to find Respite Care for my mum as she became very poorly with a water infection as I was exhausted from looking after her for 4 days over the Easter Period and no one was willing to help me. The Manager was brilliant and reassured me they could help my mum. I was
able to visit the next day and selected what room I would like. The day after she went in there as you can imagine I was really worried. However, there were 4 staff that gave us a warm welcome and put mum and I at our ease. The rooms are spacious and very clean. The food is lovely too. When mum went in she was very shy and didn't talk to anyone. By the time she left she was talking to the other residents which I couldn't believe! The staff are amazing kind/caring and nothing is too much trouble. My mum was there for 5 weeks and I never thought she would be able to come home so I'm extremely grateful to the staff for caring for her and making her independent again. I would highly recommend.
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Review from John T (Son of Resident) published on 24 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, love and support my mother and father get from Hawthorns is outstanding. Nothing is too much trouble and the staff are absolutely first class. The management always keep us informed of any issues and are very proactive in taking time to talk to us and Mum and Dad.
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Review from A B (Wife of Resident) published on 24 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care that my husband received at The Hawthornes Care Centre was outstanding, the staff (all of them) to me were so dedicated to all their roles. So friendly, happy, caring people and so understanding. The care home was clean, comfortable and welcoming to all. Patients and visitors alike. Yes this,
mine and families, is a recommendation for care, a welcoming home from home.
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Review from Sharon F (Daughter of Resident) published on 24 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was taken to The Hawthorns Care Centre for end of life care, following a short time in the hospital. The family felt anxious, fearing he would be left unattended but our fears were soon eased by the manager and his staff, who quickly addressed our concerns. Their approach was highly professional
and reassuring. We were fully aware of a limited life expectancy and sadly my father passed away after 2-weeks, but during that time, his care was faultless, dignified and compassionate. The home was immaculately clean and staff monitored him regularly, making sure dad was comfortable. Other residents looked well cared for, and staff constantly interacted with them. As dad's health deteriorated, we were kept informed and supported throughout. The staff looked after my father beautifully, with sensitivity and compassion on a level I think, hard to beat. Special thanks to the manager and five members of staff in particular, but not forgetting anyone else who was involved in dad's care, you were all wonderful.
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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for The Hawthorns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for The Hawthorns Care Home is calculated as follows: ( (263 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 300 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hawthorns Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Mawuli

Mawuli Mensa

Job Title: Home Manager Joined: 2020

Mawuli is the Home Manager at The Hawthorns Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hawthorns Care Home to verify any information. View our terms and conditions. The Hawthorns Care Home has an Enhanced Service - more info.