The Hawthorns Care Home

Woolston, Southampton SO19 9FF
Review Us
9.9 65 Reviews
  • The Hawthorns Care Home, Southampton
The Hawthorns Care Centre is a nursing home in Woolston, Southampton providing residential and nursing care for up to 74 people spread across three floors.

The home with its garden has been adapted to make it more suitable for residents' needs.

Each resident's preferences are identified which ensures the caring and friendly staff can provide the best care possible. Residents are encouraged to take part in fun activities suited to their needs.

Residents' dietary requirements and preferences are catered for.
Show The Hawthorns Care Home on the Map

Care Provided by The Hawthorns Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1750 – £1900
  • Self-Funded Residential Dementia Care: £1750 – £1900
  • Self-Funded Nursing Care: £1750 – £1900
  • Self-Funded Nursing Dementia Care: £1750 – £1900
  • RESPITE Self-Funded Residential Care: £1750 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £1900
  • RESPITE Self-Funded Nursing Care: £1750 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1750 – £1900

These prices are only a guideline, please contact The Hawthorns Care Home to find out the exact price for your requirements.

Contact The Hawthorns Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Hawthorns Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mawuli Mensa (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (72)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

The Hawthorns Care Home Reviews (65)

9.9

The Hawthorns Care Home has a Review Score of 9.9 (9.864) out of 10, based on 28 reviews in the last 2 years.
Over all time The Hawthorns Care Home has 65 reviews.

Overall Experience
  • 52
  • 11
  • 0
  • 0
  • 2
Date Published
  • 65
  • 16
  • 18
  • 28
  • 37
Reviewer Connection to The Hawthorns Care Home
  • 34
  • 8
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 21-40
Review from Charles W (Husband of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident in Hawthorne Care Home for approximately 6 months with dementia, her condition started approximately seven years ago but with the pandemic it worsened so unfortunately she had to be admitted to a care /nursing home. The staff have to put up with many challenges and they cope
very well with my wife's. The care she receives from the staff is excellent, her communication is very difficult to understand but with the professionalism of the caring staff they manage very well. I find the management very professional, understanding, friendly and very obliging in any information you ask them. I as her husband don't like to see my wife in care but with the wonderful care, attention, and dignity that is provided by the whole of the staff I know that I have made the right choice.
Reply from Mawuli, Home Manager at The Hawthorns Care HomeThank you for your kind words, which I have shared with the entire team! It is our privilege to care for your wife at The Hawthorns, and it's always a pleasure to see you when you visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I L (Sister of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was very disturbed when she moved to The Hawthorns, by a hospital stay, and then coming to a new place. Her mental state made it difficult for her to be trusting, and she, at first, refused food, drink, and medications, and was unkind to staff. The staff have taken her fears and preferences
on board and gradually gained her trust. Their patience is unending, and they know when to cajole and when to let her simmer down. Nursing my sister can't have been easy for them, and sometimes it must have been very concerning. Their liaison with the local GP is particularly good, as is their attention to her day-to-day health. In the last three weeks, she has calmed down amazingly. She is eating and drinking and accepting her meds. She is interacting well with staff, and taking much more interest in life, people, and events. Her paranoia has reduced massively. She was appreciative when lent a CD player (likes classical music), and a screen on which she can watch wildlife programmes.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care HomeThank you for your lovely review. Everyone at The Hawthorns truly enjoys taking care of your sister, and I will make sure to share your kind words with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bill G (Son of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Hawthorns with significantly advanced dementia a bit over 4 years ago.
Her condition has presented many challenges, she has been through the pandemic and seen staff and managers come and go, but the compassion and thoughtfulness of the care she has received from all over her time has
been as consistent as I could have hoped for.
Quality of her care was my first priority and as her son and attorney, I've found the friendliness, understanding of her condition and communication of all staff, particularly the nurses and attending GP and other medical professionals, resident-centred and excellent. I have never felt concern for my mum's safety, comfort or dignity and have always been able to talk with someone when I've needed to.
Let's be clear nobody wants to find their loved ones with illness or other considerations that require the service they provide at Hawthorns despite their professionalism, but in the event, I can say I'm glad my mum was in their care until the end.
Reply from Mawuli, Home Manager at The Hawthorns Care HomeThank you for your kind words which I have passed on to the staff. It was an honour to care for your mum, and we're grateful for your recognition of our team's compassion.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cheryl L (Daughter of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad arrived at Hawthorns after spending 5 weeks in hospital. The transition went well and I was kept updated with timings and days etc. Dad has a ground-floor room which is large and airy, we took his chair and a few extras to make him feel home from home. The staff from management, activity nurses
and care team are all welcoming and approachable. I've been kept informed of everything that goes on behind the scenes too, which is a comfort to my family. The stress we all felt has definitely been lifted, especially for my mum who was caring for Dad. Dad always looks clean and well-dressed, and I feel his needs are being met. Staff go above and beyond keeping him safe, well and happy!
Reply from Mawuli, Home Manager at The Hawthorns Care HomeThank you very much for your kind words, I will share them with the team. Looking forward to seeing you and your mum on your next visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Daughter of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to the home in 2018 and was looked after beautifully the whole time she was living there.
I found the home to be well run from the top down and the carers were kind and empathetic and treated Mum with dignity always. Nothing was ever too much trouble, if I had a concern it was acted
upon swiftly and all the staff were very approachable. I never worried about Mum being in their care.
They supported me too as it became difficult to see Mum deteriorate. They are wonderful, well trained carers and perform the most vital work at the end of a person's life. I thank them from my heart and would recommend this home for anyone thinking of placing their loved one into care.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care HomeThank you very much for your lovely words which I will share with the whole team. All the best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C P (Daughter of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into the care home on 8th July with some trepidation, however his worries were soon put aside. All the staff come to introduce themselves and welcome him the staff are friendly and cannot do enough for the people there.
The choice of food on offer is very good and offer drinks throughout
the day.
Prior to moving into the home, we had several discussions with the Manager who was so kind and understanding, he let us get the room ready for my father prior to his arrival so my father had his own things around him which helped him settle.
The manager and his staff could not be more caring, helpful and compassionate. This is a lovely care home with good-sized rooms and lovely residential and dining rooms.
I would recommend this to anyone wanting care for a loved one as you can be assured they will be well looked after and cared for.
Reply from Mawuli, Home Manager at The Hawthorns Care HomeThank you for your lovely words, which I will gladly share with the entire team! We strive to ensure that all residents receive the highest quality of care and feel well looked after during their time at the Hawthorns. All the best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie C (Daughter of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to Hawthorns in December 2023. He had Dementia and he took a little while to settle in. The staff are fantastic, always there to help residents and visitors. Dad was well looked after, they were always around if you needed help and always let our mum know any information that occurred. The
entertainment people always made sure that the residents are stimulated and busy.
Reply from Mawuli, Home Manager at The Hawthorns Care HomeThank you for your lovely words, I will pass them on to the team. All the best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N T (Daughter-in-law of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been at Hawthorns for quite a while now.
The staff are very attentive to the residents, they look after them very well and are always happy to help.
The Entertainment team try and keep the residents stimulated with varied activities and concerts.
They also make a point of celebrating
important days of the year including birthdays.
They have some great coffee mornings too when residents, family and staff get together.
The Management team are always available if required and very approachable.
They take time to speak to the residents and it shows they know their individual personalities and needs.
Any issues are also quickly resolved professionally.
They always make us feel very welcome and update us on how she has been that day.
We feel happy she is looked after when we are not there which is our main concern.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A M (Partner of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My previous fit partner suddenly developed a brain tumour and died within a month. The Hawthorns took him in at very short notice when his end-of-life care became too much for me at home. The manager made a room available immediately when it suddenly became so important.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always feel welcome when I visit. All the staff are accommodating. My mum is hard work for the staff but they care for her with a smile.
One of the senior staff always updates me on the health and care of my mum and tells me if it has been a good day or challenging.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P R (Friend of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very dear friend of mine was at Hawthorns for four months as she needed nursing care. During that time she was unable to get out of bed and she was not able to feed herself. The staff were always caring towards her and her needs, they fed her with patience and understanding, she was always clean.
They
responded quickly if I queried anything on my friend's behalf. My experience of the staff I came in contact with was welcoming and supportive.
At the end of my friend's life, everyone concerned including the GP, showed her, myself and her other visitors kindness and compassion.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D T (Son of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been staying at Hawthorns for quite a while now and I can't fault the care she is receiving,
The staff are very attentive to mum and interact with her. The management team are very helpful. The events team try to include all residents in all the activities. Care staff are attentive to residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clare B (Daughter of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Hawthorns for a little over a year now. I have to say in his time here he has been very well looked after. The staff are always very considerate and caring. My dad is not the easiest of residents and can be very challenging for them, however they are always very kind and deal with
him calmly. This last weekend saw my dad reach 80, the home were very supportive of us spending time with him there, they allowed us to have a small family gathering in a room, they even put up some banners and balloons that made his whole day so special even after the family had left. All staff are always polite and so caring. Thank you all so much from the bottom of my heart.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynne B (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into the Hawthorns on 25th August 2023 straight from hospital, she was poorly at the time and we knew she probably didn't have that long left. Mum started deteriorating after a couple of weeks and sadly passed away at the Hawthorns on the 27th of September 2023. The staff, doctors and management
were all brilliant. We cannot thank them enough for the love, care and attention they gave to Mum especially the last few hours prior to her passing. Mum was happy at the Hawthorns and the staff made us feel welcome on on visits and watching interactions between staff and other residents during our visits respect, dignity and empathy were observed. Thank you to you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda T (Daughter of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was very happy at Hawthorns and the staff were so good to her and always made her laugh.
She enjoyed the coffee morning and the singers.
They were always so friendly when I came in to see her. It was my mum's shout to come to Hawthorns and she made a very good one. Thanks to you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M T (Relative of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased with the care you give to my brother and the attention you give him. Thank you.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care HomeDear reviewer, thank you for finding the time to review the care we provide.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison H (Daughter of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was terminally ill with stomach cancer and only survived for 2 weeks at Hawthorns. His care was excellent, the manager and all his staff are so welcoming and caring that nothing was too much trouble when they cared for my dad, they even ordered the foods he liked, although he never ate them,
as he was in the last stages. I can't thank them enough for the care they took of my dad. They also cared for me as I lost my mum 2 months before and I'm going through a very difficult time.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care HomeThank you very much for your kind words, my team and I are honoured to have played a small part in providing some relief, comfort and reassurance to you and your family at a difficult time, but above all was knowing your father and being there for him at his most vulnerable time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P D (Son of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I and my family have found the care for our mum to be excellent and very happy with the staff and care home.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care HomeThank you so much for your kind words it means a lot to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan K (Daughter of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with everything. Clients are well cared for. Carers are very kind and polite. The food is good, clean and fresh and clients are offered with a variety of choices. The level of care is fantastic it's warm and friendly and welcoming.
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care HomeDear reviewer, we are very grateful for your kind words. We will continue to provide the best possible care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D W (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was provided care by The Hawthorns team following a difficult few months in the hospital (December 21-March 22). He spent three months being well cared for, built some really positive relationships, and nothing was ever too much trouble. He returned to live alone in his flat and, unfortunately,
had two falls. Dad himself asked if he could return to The Hawthorns - as it felt more like home than home. December 22 saw him putting his flat up for sale, and he was given a choice of a few available rooms. Many of his belongings are with him, and it feels like walking into Dad's. The manager takes time to check in when we visit, and I know they check in with Dad. It is always great to visit, and many staff always seem pleased to see us! There have been some staff changes; however, many who remember Dad well remain - the newer ones are certainly getting to know him, how he likes his tea made, and to remember to ensure his meals are hot! Thanks to you all - what a testimony for a former resident asking to return!
Reply from Mawuli Mensa, Home Manager at The Hawthorns Care HomeThank you so much for your review and kind words, I am sure the team will be pleased to know their hard work day in and day out and of course, night in and night out means a lot to you and your father, we will continue to care for your father the best we can.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for The Hawthorns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for The Hawthorns Care Home is calculated as follows: ( (283 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 324 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hawthorns Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Mawuli

Mawuli Mensa

Job Title: Home Manager Joined: 2020

Mawuli is the Home Manager at The Hawthorns Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hawthorns Care Home to verify any information. View our terms and conditions. The Hawthorns Care Home has an Enhanced Service - more info.