






The Hawthorns Care Centre is a nursing home in Woolston, Southampton providing residential and nursing care for up to 74 people spread across three floors.
The home with its garden has been adapted to make it more suitable for residents' needs.
Each resident's preferences are identified which ensures the caring and friendly staff can provide the best care possible. Residents are encouraged to take part in fun activities suited to their needs.
Residents' dietary requirements and preferences are catered for.
Care Provided by The Hawthorns Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Hawthorns Care Home for full pricing details and T&Cs.
Contact The Hawthorns Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Bondcare Group
- Private Owned
Person in charge
- Mawuli Mensa(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (72)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (72)
- Couples/Companion Rooms with ensuite Wet Room (1)
The Hawthorns Care Home Reviews (67)
The Hawthorns Care Home has a Review Score of 9.9 (9.863) out of 10, based on 26 reviews in the last 2 years.
Over all time The Hawthorns Care Home has 67 reviews.
My wife is in care at The Hawthorns Care Home where I believe her needs are well cared for the staff are very attentive and always very helpful and approachable the food is very good and plentiful the facilities are very good and there is plenty of activities going on during the day with some very good singers visiting the home on a regular basis so overall I'm very happy with the care.
Thank you very much for your kind feedback. We are delighted to hear that you are happy with the care your wife is receiving and that you find our staff attentive, approachable, and supportive.
It is lovely to know you are pleased with the food, facilities, and the range of...
I can't praise Hawthorns enough. I was out of the country and had to have my father admitted immediately into care. Hawthorns came to the rescue, the manager was extremely helpful and attended to my father's needs with compassion and thoughtfulness, which settled my mind that he would be well cared for. He was admitted quickly and seamlessly with excellent feedback from my friend who helped him with the move. I had weekly updates of his wellbeing but most of all he was happy. He sadly passed away, but the compassion and thoughtfulness to me didn't stop and I'd like to thank Hawthorns for all their help and support.
Thank you very much for your kind message and for sharing your experience with us. We are pleased that we were able to support you and your father during such a difficult time, and that his admission was smooth and reassuring for you.
It means a great deal to hear that your father...
Staff are always welcoming, friendly and accomodating. Brother recently had to go to hospital, where he was treated appallingly. After one week of returning to the Hawthorns, he was back to his normal self prior to his hospital stay.
Dear reviewer, thank you so much for your kind words, which mean a lot to us all.
Mum has settled into Hawthorns well. The room is light and airey with a view through trees to outside. It is clean, warm and cozy. The staff are delightful and go above and beyond to look after mum and get to know her. They all know mum by name which makes it friendly and homely.
Thank you so much for your lovely and positive words about the Home. I will pass them on to the whole staff team.
My husband is being looked after very well could l make a suggestion more music in the lounge it's said music is good for people's
Thank you Ardena for your lovely words, I have shared them with the team. We have recently purchased a Karaoke machine which the residents are really enjoying and partaking in! Looking forward to seeing you on your next visit.
Since dad moved in to Hawthorns he has been looked after very well. The carers get to know how dad responds to what they want him to do and know how to get him to do things without being distressing for him. The food is excellent, the home is clean and all staff are very friendly and keep you updated on Dad's health if needed when we're not there.
Thank you so much for your kind feedback. Were really pleased to hear your dad is settling in well and that our teams care, communication, and support are making a positive difference. Your words mean a lot to us.
I believe The Hawthorns to be the best place for my mother who has dementia. The staff always treat her with respect and encourage my mother to meet her activities of daily living eg. encourage eating, drinking and supporting her with dementia.
Thank you for your kind feedback. We are very pleased to hear that your mother feels well supported at The Hawthorns. Our team is committed to providing respectful, person centred care, and it is wonderful to know that this is reflected in your mother's daily experience. Please do not hesitate to reach out if there is anything more we can do to support her.
It was hard to find a suitable care home to meet my husband's complex care needs after he fell from a ladder incurring a head injury which led to him spending a year in hospital and NHS rehab. He has been a resident in The Hawthorns for over a year where I find the atmosphere is very friendly and welcoming and the manager and staff are very approachable and helpful. I have been impressed by the carers abilities in managing my husband's challenging behaviours. It is very reassuring to see him being so well cared for.
Thank you for sharing your experience. We're so pleased to hear that you and your husband feel supported, and that our team's care and approach have been reassuring during such a difficult journey. It's our privilege to look after him, and we truly appreciate your kind words.
So happy with the care my mom has received so far. The staff are fantastic. Mum is happy and always wants to go back after her home visits. The manager Eli has made sure we feel welcome on every visit.
Thank you so much for your kind words. It truly means a great deal to us. We are deeply grateful for the trust you've placed in us to care for your mother, and we will continue to support her with the utmost compassion and respect.
I think this is an excellent care home. The home is kept very clean. The food is excellent and the menu is varied. Most of the carers are veyr good but some could be more helpful and compassionate. Overall it is a very good home. The one big complaint I have is my brother-in-law's clothing goes missing, including his soft top socks. Sometimes never to be found again, even though they are all clearly marked with his name and room number.
Thank you very much for your kind words, i will certainly share this with the team, can i also reassure you your brother inlaw's wife states that there are no missing items.
She hadn't smiled for five days. This meant the world to us as a family as she was finally somewhere where she felt safe. Every single one of the staff at Hawthorns are amazing and do an incredibly tough job with kindness and sensitivity.
We are so very lucky that mum lives there amongst amazing caring people.
Thank you so much for everything you do at Hawthorns...we appreciate you..xxx
Thank you so much for your kind words, it is always a priviledge for my team and I caring for your parents and we all wish you and your siblings a wonderful Christmas full of love and laughter, I will share your kind words with the team. We look forward to seeing you on your next visit.
Am very happy with the care mum is getting. She is happy and settled, am seems well although she has dementia. Whenever I mention any problems I have they are actioned quickly.
Thank you so much for reviewing our home, my team and I are honoured to know that you and your family have placed your trust in us to care for your dear mother.
We visited Anne today. The staff were kind and caring and went out of their way to find me a chair. Anne's room was cleaned and tidy. Anne is very content here and we are happy with her care.
Thank you for your lovely words, I will share them with the team. We look forward to seeing you on your next visit.
I am very happy with the care Nan is recieving, she is happy and settled and looks so well and healthy considering she has dementia.
Thank you so much for your kind words, i will let the team know of your gratitude.
The Team showed empathy, compassion, humour and patience with my Dad but were equally respectful can thoroughly caring throughout. My Dad passed away this month. The care the team showed to my Dad and myself was immeasurable and I will be forever grateful.
Thank you to the entire team at the Hawthorns for what you did for my dear Dad and for looking out for me and my family also.
Steve
Thank you for your lovely words, I will share them with the whole team. We are so sorry for your loss, and our thoughts are with you and your family. It means so much to us to know we made a difference during your dad's time with us.
My father was only at Hawthorns for seven weeks but in that short time we saw the exemplary care you have for every resident. Your staff are all so warm, welcoming, and full of compassion. My father was treated with dignity and all our family were welcomed, usually with a cup of tea too. Your staff are quick to respond to all requests and full of smiles too, you made a very difficult time, easier to bear. We always knew Dad was safe with you, you answered our questions immediately and with kindness. Thank you so much.
Thank you for your lovely review. I will share it with the whole staff team who show such great care to our residents!
Id like people to know the dedication to care the staff showed my loved one, was second to none. Nothing was to much trouble, and everyone i spoke to was so kind and caring. Thank you so much for all the support and all your empathy and care your kind staff showed.
Thank you for your lovely words, i will pass them on to the team who do their very best for the residents.
I found the care home to be most welcoming, not only to the resident, but also their family and friends as well. They always try to be supportive to both the resident and family. I don't claim to say they are perfect, what is, but above all else they are very caring. Once you walk through the doors of The Hawthorns, you become part of one big family. I am convinced the home provided my relative with 2 extra happy years than she would have had
Thank you for your lovely words, I will pass them on to the whole team!
My overall impression is that there are lots of staff - I never felt I was wandering the corridors looking for someone to ask questions or talk to, and they were unfailingly cheerful and positive.
Mum spent 5 months at The Hawthorns, sadly passing away recently, but the care, patience, love and respect all the staff gave her was exemplary. She was consistently treated with great dignity and it made all the difference.
The end-of-life care was gentle and supportive, both for Mum and for us - and we were able to stay with her for her final few days, which means the world.
I cannot begin to thank the staff enough for the care they gave Mum at this difficult stage of her life.
Thank you for your lovely words. I will share them with the staff, who will be so pleased to know their care and support made a difference to you and your mum.
My husband spent 4 months in the home and I cannot speak highly enough on the care and kindness given to him.
My husband sadly passed away in the home and the nursing staff contacted us at midnight to say that he was poorly , we sat with him while the staff brought in recliner chairs for our comfort offering refreshments. The entertainment is first class including at Easter when they had 5 duck eggs which hatched and then brought into each room in the incubator for residents to see the ducklings
All the staff in this home should be really proud of the way they look after the residents who can be very difficult due to their dementia
Thank you for your kind words it was a privilege to care for your husband, and your feedback means so much to the whole team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 January 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Hawthorns Care Home.
There are no upcoming events for The Hawthorns Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Hawthorns Care Home.
Accreditations
There are no accreditations posted yet for The Hawthorns Care Home.
Meet the Team (1)

Mawuli is the Home Manager at The Hawthorns Care Home.
Frequently Asked Questions about The Hawthorns Care Home
What types of Care is The Hawthorns Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Hawthorns Care Home have?
There are 72 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at The Hawthorns Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Hawthorns Care Home to the centre of Southampton?
1.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hawthorns Care Home to verify any information. View our terms and conditions. The Hawthorns Care Home has an Enhanced Service -more info.