Millbrook Care Centre

Huddersfield Road, Millbrook, Stalybridge SK15 3ET

Millbrook Care Centre, Stalybridge, Greater Manchester
Millbrook Care Centre, Stalybridge, Greater Manchester
Millbrook Care Centre, Stalybridge, Greater Manchester

In the popular town of Stalybridge in Manchester, Millbrook is a welcoming, purpose-built care home offering residential care.

Set in its own grounds, Millbrook has secure, landscaped gardens, tended by some of residents. Modern folding patio doors open out into a lovely sun lounge. The home offers several places to relax, dine, exercise, socialise and be creative. The cinema and hairdressing salon are also very popular with Residents. The stylish and comfortable bedrooms and living areas are easily accessible by wheelchair. Shops and local amenities are close by.

The home's caring team has created a family atmosphere, encouraging everyone to eat and celebrate special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is carefully designed to support mind, body and soul.

Chefs pride themselves in knowing tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

At HC-One, experience Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Odette Wilson (Manager)

Local Authority / Social Services: Tameside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 55+.

Single Rooms: 46

Rooms with ensuite WC: 46

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Millbrook Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 21 Feb 2018

This care centre offers exceptional accommodation. All our rooms are large with a walk-in shower. We have a variety of lounges, a hairdressing salon, and delightful restaurant style dining. The Millbrook opened in 2011 and rarely has vacancies.

Reviews

9.5 Millbrook Care Centre has a Review Score of 9.5 (9.516)

The Review Score of 9.5 (maximum of 10) for Millbrook Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Millbrook Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.755 for Millbrook Care Centre is calculated as follows: ( (161 Excellents x 5) + (30 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 200 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.761 Points relating to the number of positive Reviews for Millbrook Care Centre is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9.2 Target = 0.761

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Millbrook Care Centre?

  • Extremely LIKELY
    12
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Millbrook Care Centre

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Resident / Service User
    3
  • Friend of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • more

A lovely building which is furnished to a very good standard. Staff are very helpful and all areas of the home are tidy and well presented.
It is pleasant and always smells lovely and overall very very good. The only negative would be food selection. There could possibly be more selection both for mains and dessert.

How likely would you be to recommend Millbrook Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum stayed for respite care and was very impressed by the standard of her room/facilities although we had to provide our own commode, chair raiser (mums mobility is very poor). She had great things to say about all but one of the staff. Food was excellent. However mum had a fall in the first couple of days and nobody informed family who visited daily. I was told mum would be walked daily, this didn't happen, she was therefore extremely stiff and found walking difficult once she was home due to being immobile for 11 days.

How likely would you be to recommend Millbrook Care Centre? Neither Unlikely or Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Poor

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Claire Hurworth, Careline Manager at Millbrook Care Centre responded to this review on 30 Nov 2017:

Thank you for sharing your details with us on carehome.co.uk after your Mother’s respite stay. We understand that the commode your Mother owned suited her needs more than the one we had available at the time. If you consider us again for respite care, we will endeavour to have one available in the care home.

With regards to the chair raisers, these are not a standard piece of equipment we have in use. If required, the physiotherapists are involved and raisers are then ordered. This process usually takes some time from requesting the appointment to equipment being in place.

We are very sorry that you were not informed about your Mother’s fall, our policy is to inform relatives and we apologise that staff failed on this occasion to follow this procedure. Your Mother was offered the opportunity to walk daily in her room but declined any assistance to walk elsewhere in the home. Once again thank you for all your comments which have been taken on board.

My Mother was in Millbrook from March 2017 to November 2017, sadly passing away today. I can not praise the staff enough for their kind, caring and professional manner throughout the whole time she was there. They were always keen to inform me of updates, keen to talk to mum and us all the time and very very caring. A true pleasure to have witnessed such a good care home in operation. Thank you so much for all you did for mum and us.

How likely would you be to recommend Millbrook Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I need to pass a compliment to an agency lady.
This lady was polite and very friendly towards everyone.
Nothing was a problem for this lady and everything was completed with a smile.
I was very happy to see the residents being treated in a very good, professional manner.

How likely would you be to recommend Millbrook Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Management and staff are all friendly and kind.

How likely would you be to recommend Millbrook Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care provided has made a noticeable difference. Having on site care is a clear improvement in health (fewer hospital visits) and mental well-being, less wandering etc.

How likely would you be to recommend Millbrook Care Centre? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel very fortunate to live here. The home is lovely and the staff care.

How likely would you be to recommend Millbrook Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I like my room and food.

How likely would you be to recommend Millbrook Care Centre? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Excellent care each year for my mum. Workers and carers are wonderful and hard working. Mum loves the care, food and activities always provided. The manager is extremely helpful. Thank you.

How likely would you be to recommend Millbrook Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mums care from arriving on Millbrook Care Centre from the hospital has been wonderful. Unfortunately she soon became very poorly and the staff reacted with speed and compassion to ensure that everything she needed was in place. Outstanding care, outstanding staff. Thank you.

How likely would you be to recommend Millbrook Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simply being the best they can at all times. Highly recommended.

How likely would you be to recommend Millbrook Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having looked around at several homes for my mother before deciding on Millbrook the staff constantly confirm that my decision was the right one. Caring, considerate and make my mother feel at home and me pleased she is in good hands.

How likely would you be to recommend Millbrook Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care home has been taken over, since then a very large turnover of staff, lost it's family feel. No one except manager and one senior takes responsibility or aware of what has happened. e.g. my mum's hearing aids lost, 3 other hearing aids found in wash, so its not just a problem for me personally. I had to ask 5 days running for mum's wheelchair not found until I went to the manager. Cleaning over week sometimes, usually Saturday, does not happen - think it is a cut back. Many staff are very busy record keeping, could be shortened - need looking at, too much time spent on it.

How likely would you be to recommend Millbrook Care Centre? Neither Unlikely or Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Meridian, Careline Team at Millbrook Care Centre responded to this review on 17 Dec 2015:

We apologise for the fact that the feel of the home has deteriorated recently, and that the standards of cleaning and service has not been to our usual high standards. There has been a new manager at Millbrook from June 2015 who has been employed to raise the standards in the home; this cannot happen without a few changes, and I am confident these are being made as quickly and as sensitively as possible. In addition, we have introduced a twice daily walk round check for the Home Manager to complete to spot issues and deal with them on a timely basis; this will ensure that areas falling short of our high standards are quickly spotted and addressed.

There have been 3 members of staff who have left recently (one retiring) and we have taken the opportunity to recruit more staff to these vacant positions to enable more flexibility to ensure we staff the home every day with Meridian employees. We are confident that as these new staff become fully proficient there will be an even more responsive service and continuity of personnel. In addition, occupancy has increased recently, and we are looking to recruit more staff to ensure there is a suitable level of trained staff working in the home to meet the increased demand for our services.

In relation to the missing hearing aids, we take every effort to be careful with a resident’s possessions, and when something goes missing we take this very seriously to find the missing items and or replace them if they cannot be found. In this instance we found the hearing aids for 2 residents within 3 days.

My wife and I came to the Millbrook Care Centre in October 2011 we settled in fairly quickly, I joined in most of the activities while my wife took things quietly. She died in 2014 and I was helped with all the funeral arrangements, after a short time I visited lots of pub/restaurants and wrote a guide book which came to the notice of the local paper, BBC radio and television and featured in all three. I've been compiling a weekly quiz for over a year and get on well with the staff and am happy here just a few niggles like not getting my bed changed often enough. I have complete freedom of movement and can go out whenever I want to, I have lots of interests to keep me occupied.

How likely would you be to recommend Millbrook Care Centre? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Meridian, Careline Team at Millbrook Care Centre responded to this review on 17 Dec 2015:

We are really pleased that living with us at Millbrook enables you to continue to live a vibrant and fulfilling life; and we are grateful for the time taken to generate a sense of community within the home, it makes a real difference to other residents.
At Meridian we take every complaint or niggle very seriously and use them to learn and find ways to improve our service. To that end we had introduced a twice daily walk round check for the Home Manager to complete to spot issues and deal with them on a timely basis; this will ensure that areas falling short of our high standards are quickly spotted and addressed.

My mum is well looked after in a caring loving environment. The staff are amazing and nothing is too much trouble.

How likely would you be to recommend Millbrook Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been in respite care for the last two weeks at Millbrook Care Centre. The experience to date has been amazing. The staff, management and support she has been given surpassed my expectation and more importantly my mum has flourished in the last two weeks. She looks better, brighter, and has made friends. Her mental health has improved as previously she was isolated and was suffering with psychotic symptoms and these seems to have been suppressed as she is now stimulated. Well done, I wish I had made the move to here previously.

How likely would you be to recommend Millbrook Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Fantastic staff and fantastic very caring environment. We wanted the best for our mum and dad and we got it!

How likely would you be to recommend Millbrook Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Odette

Odette Wilson

Job Title: Home Manager

Joined: 2007

Description:

Introducing Odette Wilson
Home Manager at Millbrook, Stalybridge

What does ‘kindness’ mean to you?

“I believe that kind care is not just what you do, but how you do it.”

Odette has gained over ten years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Odette joined Millbrook as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Millbrook.

When asked what she enjoys most about her role, Odette remarked: “I love the variety and getting a smile from a Resident is lovely.”

Away from work, Odette enjoys spending her spare time walking in the Pennines and camping when the weather allows.

If you would like to find out more information about Millbrook, Odette has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Millbrook Care Centre