Millbrook Care Centre

400 Huddersfield Road, Millbrook, Stalybridge SK15 3ET
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9.8 84 Reviews
  • Millbrook Care Centre, Stalybridge
Nestled in the attractive town of Stalybridge in Manchester, Millbrook supports older people to lead their best lives with personalised residential and residential dementia care.

The attractive, purpose-built home has a spectacular outdoor area, complete with a fountain, which is the perfect place to sit and relax, whilst watching the world go by. There is also a hair salon, nail bar and a range of comfortable en-suite and premier bedrooms to choose from.

At Millbrook, every member of the team is on hand to ensure residents feel supported, comfortable and happy.

The dedicated and professional care team seek to learn about each resident’s hobbies and interests, allowing them to create a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Millbrook, the team encourage residents to take an active role in the Stalybridge community.

Recognising the unique nutritional needs of older people, the catering team at Millbrook design a varied menu full of delicious meals for residents to enjoy, with visitors always welcome.
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Care Provided by Millbrook Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Lift
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1136

These prices are only a guideline, please contact Millbrook Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Claire Jones (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (46)

Millbrook Care Centre Reviews (84)

9.8

Millbrook Care Centre has a Review Score of 9.8 (9.801) out of 10, based on 22 reviews in the last 2 years.
Over all time Millbrook Care Centre has 84 reviews.

Overall Experience
  • 75
  • 8
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Date Published
  • 84
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  • 22
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Reviewer Connection to Millbrook Care Centre
  • 31
  • 17
  • 9
  • 5
  • 4
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  • 3
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  • 2
  • 1
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  • 1
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Total of 84, showing 41-60
Review from V S (Daughter of Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Millbrook has a lovely atmosphere. It is relatively small and feels very homely. My mum is eating well and loves sitting in the garden with the other residents. I would recommend Millbrook Care and facilities.
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Review from June W (Friend of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Millbrook has been excellent. All the staff that I have met have been lovely and very helpful.
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Review from David S (Son of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's been here for just under two years now and always found first-rate care from all the staff, always helpful. Rooms are always clean and tidy. Overall, Mum is well looked after here and there seems to be enough activities for residents and Mum is very happy.
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Review from Marian R (Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at Millbrook Care Centre has been a very happy time. Everyone is so kind. Nothing is too much trouble. If I needed respite care again in the future I would be back in a flash and I would recommend this home to anyone to try it.
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Review from Carol G (Daughter of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to express our sincere gratitude and appreciation to management and staff at Millbrook Care Home for the care and compassion given to our lovely Mum. Mum was a resident at Millbrook for 4.5 years and it gave us great comfort to know that she received care with dignity and respect by friendly
and helpful members of staff.
We also wish to pay tribute to the way staff continued their compassionate, caring role during the period of the Covid-19 virus, given the dangers, restrictions and difficult working conditions, a very stressful time for staff and their families alike.
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Review from M L (Daughter of Resident) published on 27 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I felt very lucky when we found Millbrook Care Centre after viewing several less suitable homes. The immediate impression is of a very clean, bright and cheerful place. The rooms are nicely furnished, and residents are encouraged to make them homely with their own familiar possessions.
The staff have looked after my father in a friendly and caring manner throughout the last eighteen months and always kept us well informed. The team of carers has remained largely unchanged during this time which provides continuity of care and friendship for my father. This has been particularly important in recent weeks as we have been unable to visit during the lockdown and, despite the pressure they are under, they have gone out of their way to reassure and support residents and their families.
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Review from D D (Respite Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just spent two weeks here at Millbrook, and the care and friendship shown by the carers and staff have been fantastic.
If I need to come again, I would not hesitate.
Thanks.
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Review from M R (Wife of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband suffers from Parkinsons Disease, vascular dementia and Lewy bodies, he was treated with excellent care, dignity and all his needs were considered. He was well cared for, well-fed (level 5 diet), and settled in well. Everything was extremely good, and my husband settled in well as if he was
at home. Could do with a few more staff and a bit more mental stimulation instead of just falling asleep in the lounge. Otherwise no complaints.
Reply from Clare Sheehan, TBC at Millbrook Care Centre
Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your positive comments regarding our home. The staffing levels at…read more
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Review from P S (Respite Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very well maintained with all areas being frequently cleaned. The management teams and carers keep a well-kept ship but are stretched at shift changes, particularly with the less mobile residents.
The food was good and varied, with the sweets being excellent, salads very good, cooked meals
good and improved considerably by a short microwave heat before serving. Breakfast was adequate but non-descript.
Two lounges are available and comfy with good-sized televisions. Entertainment is limited and it makes for the more able-bodied feeling restricted.
Reply from Clare Sheehan, Careline Advisor at Millbrook Care Centre
Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your positive comments regarding our home, he Millbrook. We do try to vary…read more
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Review from Lynn P (Daughter of Resident) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed emergency respite care for Mum, who suffers from Vascular Dementia and is very frail, as her primary carer, our dad had been taken into hospital. We were really pleased when Mum was able to get a room here as it was very close to home and enabled the family to make regular visits. We could
not have asked for a better place. Everyone was so helpful, from the management who went the extra mile to facilitate her stay, to the staff who cared for her in a thoughtful, kind and professional way. The whole building was fresh, clean and welcoming. The resident's bedrooms were large, comfortable and well furnished with walk-in shower rooms. Whilst the communal areas were light, bright and very spacious allowing residents to see their visitors with a degree of privacy and without disruption to other residents. After his release from the hospital, Dad spent a lot of time at the care centre with Mum and was made to feel very welcome and cared for too, giving us peace of mind.
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Review from James S (Resident) assisted by family/friend published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Food was a bit up and down, not always something I liked to eat on the menu. Staff were good and friendly. Lovely room. Activities I tried were OK.
Reply from Clare Sheehan, TBC at Millbrook Care Centre
Thank you for your review, we value all feedback as this helps us to improve our service where required. Residents are offered a choice of nutritious foods and fluids throughout the day and night to…read more
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Review from Barbara W (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
About 12 months ago I was extremely concerned about the management of the home at Millbrook and also the morale of the staff. Since a new manager has been appointed, the home has improved tremendously in all areas.
My only issue is the food. Whilst satisfactory and well prepared, I consider that the
nutritional value needs to be reviewed.
Reply from Clare Sheehan, TBC at Millbrook Care Centre
Thank you for taking the time in completing a review for the Millbrook, we are delighted you are happy with the progress of the home since the new Home Manager has been in place. All our recipes are…read more
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Review from Jan D (Daughter of Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been completely satisfied with Mum's care, everyone has been kind and compassionate and have treated Mum as a person, with dignity and respect. All her needs have been catered for, from the people doing the laundry, to the cook, the care staff and senior managers. I would not hesitate to recommend
Millbrook Care Home.
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Review from Gill B (Daughter of Resident) published on 3 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are lovely, really caring and helpful towards my mum. The whole place is very clean, comfortable. Overall, the food is nice. Mum is quite settled and happy here. If there has been a problem, it has been addressed straight away. Visitors are made very welcome and activities seem good. Thanks
for caring about my mum.
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Review from David P (Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I had found that ill health for both of us was becoming very difficult especially with me being my wife's carer. In consultation with our adult children, it was agreed that respite care was needed. A new experience for both of us. It was very difficult and I enjoyed little sleep. Overall
I feel we did benefit and our children agree.
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Review from Angela S (Daughter of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We never knew such beautiful care homes existed. Everything about the Millbrook is perfect. From the food and comfort to every member of staff thank you for making mum so welcome.
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Review from J H (Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care home is one of the best. The feed back from people I have met about other homes has not been good and puts you in a difficult position about finding the appropriate place. I heard about this through family friends.
Everyone is polite, friendly and helpful and caring. We are fed well
kept clean and the home is spotless. I myself would recommend it to others.
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Review from M B (Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I appreciated the care given by staff, general atmosphere, facilities in room and food. Support walking to dining room. I did not use the lounge from own choice. Information about changes to activities was not always passed on.
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Review from Joan B (Respite Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all staff I have been in contact with. Very pleasant, very helpful and very caring.
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Review from Kim C (Niece of Resident) published on 25 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millbrook looked after my uncle extremely well over a period of 7 weeks when he was in need of care. The place is immaculate, the staff are friendly, caring and supportive. My uncle made friends with residents and their relatives in what was a lovely atmosphere. Nothing was too much trouble and just
before he left, he enjoyed a trip out to Salford Museum. He was sad to leave, but returned home to live independently.
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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Millbrook Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Millbrook Care Centre is calculated as follows: ( (213 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 261 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Millbrook Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Claire

Claire Jones

Job Title: Home Manager

Introducing Claire Jones
Home Manager at Millbrook, Stalybridge


What does ‘kindness’ mean to you?


“Being there for the everyday things that make life special”


As a dedicated healthcare professional, Claire has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Claire closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Claire remarked:


“Being able to help others achieve their goals, not just within the staff team but also for the people we care for.”


Outside of work, Claie enjoys spending time with her family and going on holidays, including Italy which is her favourite place to visit. She also loves animals and goes walking a lot with her French Bulldog, called Lulu.


If you would like to find out more about Millbrook, Claire would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millbrook Care Centre to verify any information. View our terms and conditions. Millbrook Care Centre has an Enhanced Service - more info.