Horfield Lodge

Kellaway Avenue, Bristol BS7 8SU
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9.6 86 Reviews
  • Horfield Lodge, Bristol
Horfield Lodge offers specialist dementia and nursing care, with fifty-four places in total and some dual occupancy rooms available. An experienced team combine professional care with a popular activities programme, while respecting the choice and privacy of all involved.

Hobbies and interests are encouraged, with outings and musical performances often on the calendar, and a visiting chaplain who provides pastoral care.
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Care Provided by Horfield Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Wheelchair Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1494 – £1621
  • Self-Funded Residential Dementia Care: £1685 – £1753
  • Self-Funded Nursing Care: £1537 – £2064

These prices are only a guideline, please contact Horfield Lodge to find out the exact price for your requirements.

Contact Horfield Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Horfield Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (73)

Horfield Lodge Reviews (86)

9.6

Horfield Lodge has a Review Score of 9.6 (9.596) out of 10, based on 30 reviews in the last 2 years.
Over all time Horfield Lodge has 86 reviews.

Overall Experience
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Date Published
  • 86
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Reviewer Connection to Horfield Lodge
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Total of 86, showing 1-20
Review from Karen W (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, pastoral and physical, given to my father who has Alzheimers, Parkinsons and kidney problems is outstanding. The staff are beyond kind, and treat him with a great deal of respect. I would not hesitate to recommend Horfield Lodge.
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Review from Julia H (Mother of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is outstanding for the care and support kindness the staff go above and beyond to help you my mum's care is out standing.food is beautiful I would not like my mum to be anywhere else the managers so professional at keeping this home at a high standard.
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Review from M S (Friend of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came in to visit my partners mother who is on the nursing floor , I was offered a cup of tea and a piece of Victoria sponge cake by a friendly Indian gentleman on the nursing floor and the Victoria sponge was delicious And when I left. There was a. Remembrance band in the coffee shop area. And
it was lovely to see. The residents there smiling and enjoying the music and there was a lady smiling and dancing.
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Review from Phil E (Son of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now lived at Horfield Lodge for 4 years and is very settled. The facilities are excellent and the staff first class, and we have had no issues over the entire time mum has been a resident there. Would strongly recommend.
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Review from J W (Son of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff clearly know and care greatly for the residents and have regular events and visits to provide entertainment etc. I have occasionally found it difficult to get through on the phone at weekends but that has improved. There has been an issue with catering lately due to departures and use of agency
staff. Hopefully this will be resolved soon. Overall, I know that my mum is safe, looked after and gets what she needs.
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Review from D K (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Horfield Lodge for 5 years now and has always been provided with excellent care. All of the staff from the manager down have been kind and caring in supporting my mother and a great deal of effort is put into making sure her care and nursing needs are met.
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Review from S R (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Horfield Lodge for 9 months. She has been very well looked after, the staff are lovely, always friendly and cheerful and treat mum with kindness and respect. She is very happy there and feels safe and cared for.
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Review from Anna W (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother (resident) has chronic progressive MS and a personality disorder (amongst other things). Looking after her is challenging; she has capacity but can often make self-destructive choices and /or be unkind to others.
I recently attended her CHC review with nurse Bernie. I have directly suffered
and struggled with my mother's care for over 40 years. The CHC review is typically stressful and difficult to navigate. I just wanted to commend Bernie for her masterful handling of the situation. She speaks authentic truth with wisdom, care and compassion. I am so grateful.
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Review from Paul C (Son of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am happy with my Fathers Care at Horfield Lodge where the majority of staff are professional, kind and caring.
Some are exceptional and go out of their way to create a homely environment.
However for £6000+ a month the FOOD provided should be of a much higher standard.
According to my Father it
is frequently undercooked/ overcooked/ bland and lacks fresh green vegetables.
Indeed I take him shopping twice a week to buy fresh food to supplement/ replace his meals. An excellent way to monitor standards would be for senior staff to eat the meals provided so they could experience the many problems.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for your review and your positive comments regarding the staff at Horfield Lodge; I will pass these on to them.Your comments on the food provided are important to us and we welcome all feedback. The home aims to provide a choice of high standard, nutritious meals. Unfortunately, we have had recent staff changes in the kitchen, which has at times affected the quality of the food served. We have been working very hard to fill the vacancy, and I am pleased to report that we have recently, successfully appointed a new cook and chef manager. Whilst recruitment checks are underway, we have secured an exceptional chef to cover the role. I am aware that the food standards have already improved, and I offer my apologies that you have been dissatisfied with the food service. I am hopeful that this situation is now rectified, and improvements are already noticeable.
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Review from Rosalind W (Sister of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister and brother-in-law are at Horfield Lodhe and seem happy & settled.
My sister was concerned that her welcome pack was not available, and when I enquired said it was being updated. To my knowledge, she has still not got it.
I feel the garden on the rooftop does not get the same attention as
interior facilities. Such a shame.
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Review from N B (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far Horfield Lodge has been a pleasant place for my mother to live. She has been here four weeks and is adapting to the change very well. She particularly enjoys not having to cook her own meals, she says the catering is very good.
She also enjoys being able to move around the building and explore
the various activities.
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Review from Lucy S (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found a consistently high level of service and support for our Mum at Horfield Lodge, in the past year and a half of her residency. Her individual needs are recognised and met. Indeed, certain staff have gone above and beyond to settle and sustain her - for which we are hugely grateful.
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Review from L C (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Horfield Lodge for almost 5 years until her death in March 2025. She was very well looked after throughout her time there and found the staff kind and helpful. In her own words, 'It's nicer to be at home but, if you have to be cared for, Horfield Lodge is the best place you can be'.
The staff gave skilled nursing care in her last few weeks and were exceptionally supportive of family during this sad time. I can't praise them highly enough.
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Review from M L (Wife of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent 2 weeks in respite care. All the staff welcomed him and were incredibly kind and attentive. A lovely, friendly and warm environment with committed staff. Thank you. He'd love to come back again in due course.
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Review from J D (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum and I had a lunchtime snack and hot drink in the coffee shop. The table was set ready for us with a 'reserved' sign and fresh flowers on the table - all very thoughtful. The member of staff was friendly, kind and attentive and made us feel very welcome. There were a couple of other residents and
family eating at the same time which created a social atmosphere. All in all, a very positive experience. Thank you.
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Review from D S (Daughter of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review relates to the coffee shop.
As a regular use of the coffee shop I would like to say what great service I receive. Always a big welcome for my mum The food is freshly cooked. Great toasties + paninis. Good selection. Very reasonably priced. Just to note the beginning of the week has more
selection with a smile.
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Review from Chris H (Son of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in August 2018 and since this time has been looked after brilliantly by all the nursing and care staff. All the staff show a great deal of care, thought and love towards Mum, ensuring she is looked after with love and devotion. I know she is in a very safe, caring environment with very
capable and caring staff. The staff are friendly, approachable and very considerate. They are open and honest and keep me informed on Mum's health and well-being. I could not ask for a better place for mum to be looked after and cared for. Thank you to all at Horfield Lodge.
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Review from J C (Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In general terms the standard of care is satisfactory, though at times let down by the lack of communication exhibited by a large proportion of current staff. This is not helped by what seems to be a system relying on custom and practice, which by it's nature becomes diluted over time. There seems no
easy path to voice concerns over issues, such as the food, which arrives on one's plate, likely of reasonable quality to start with. It is often badly cooked, greens for instance, being cooked to extinction, Offering little to nourish any recipients.
Reply from Lesley Griffiths, General Manager at Horfield LodgeThank you for completing a review. I am sorry that you have some concerns. I will come and discuss these with you and ask the chef to offer support.
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Review from C M (Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my admission here a month ago (from hospital after a fall and with Parkinson's) I have been greatly impressed by the high quality of care here. All carers in whatever capacity here have been consistently friendly and helpful. There is a genuinely friendly, personal atmosphere. My room is well
furnished and consistently well maintained. I look forward to further development of the various activities when my wife joins me here later this week.
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Review from P F (Resident) assisted by family/friend published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband and I were made to feel welcome from the start. The rooms are comfortable and we've been able to add our own personal effects. The food is very good and we enjoy having choice. The staff are friendly and competent.
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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Horfield Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.596 for Horfield Lodge is calculated as follows: ( (235 Excellents x 5) + (85 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 344 Ratings = 4.596
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Horfield Lodge is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Lesley Griffiths

Job Title: Home Manager

Lesley is Horfield Lodge's compassionate and dedicated Home Manager.

Frequently Asked Questions about Horfield Lodge

What types of Care is Horfield Lodge registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Horfield Lodge have?

There are 75 Single Rooms.

What are the Facilities & Services at Horfield Lodge?

Wheelchair Access is one of the Facilities & Services.

How far is Horfield Lodge to the centre of Bristol?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Horfield Lodge to verify any information. View our terms and conditions. Horfield Lodge has an Enhanced Service - more info.