Horfield Lodge

My mum moved to Horfield Lodge in January. Our family experience has been exceptional. From the food to the entertainment to the carers and to the nurses - all have been brilliant. My mum has been cared for with warmth, compassion and empathy. The location of the care home was also good. Lots of the rooms have a view of Horfield Common and it is very close to the cafe and gardens at the Ardagh. We enjoyed taking my mum to the cafe which was easy to do in her wheelchair. Highly recommended.

My mother-in-law lived in Horfield Lodge for the last three years of her life. During that time she was treated with dignity and kindness by all of the carers and other staff. There is a homely atmosphere at the lodge and I felt that staff took the time to really get to know her as though she was part of a family. I would recommend Horfield Lodge to anyone needing residential care.

Mum was very worried about moving into Horfield Lodge and leaving her home - she has now been here for almost 5 weeks, and we are delighted at how well she has settled. Everyone is so kind and friendly without exception. Mum, to her credit, has thrown herself into practically every activity that is on offer! She genuinely seems to be thriving and is more chatty and engaged than she's been for years.

Keep up the great work !

The care, pastoral and physical, given to my father who has Alzheimers, Parkinsons and kidney problems is outstanding. The staff are beyond kind, and treat him with a great deal of respect. I would not hesitate to recommend Horfield Lodge.

This home is outstanding for the care and support kindness the staff go above and beyond to help you my mum's care is out standing.food is beautiful I would not like my mum to be anywhere else the managers so professional at keeping this home at a high standard.

The staff clearly know and care greatly for the residents and have regular events and visits to provide entertainment etc. I have occasionally found it difficult to get through on the phone at weekends but that has improved. There has been an issue with catering lately due to departures and use of agency staff. Hopefully this will be resolved soon. Overall, I know that my mum is safe, looked after and gets what she needs.

My mother has now lived at Horfield Lodge for 4 years and is very settled. The facilities are excellent and the staff first class, and we have had no issues over the entire time mum has been a resident there. Would strongly recommend.

I came in to visit my partners mother who is on the nursing floor , I was offered a cup of tea and a piece of Victoria sponge cake by a friendly Indian gentleman on the nursing floor and the Victoria sponge was delicious And when I left. There was a. Remembrance band in the coffee shop area. And it was lovely to see. The residents there smiling and enjoying the music and there was a lady smiling and dancing.

Mum has been in Horfield Lodge for 9 months. She has been very well looked after, the staff are lovely, always friendly and cheerful and treat mum with kindness and respect. She is very happy there and feels safe and cared for.

My mother has lived at Horfield Lodge for 5 years now and has always been provided with excellent care. All of the staff from the manager down have been kind and caring in supporting my mother and a great deal of effort is put into making sure her care and nursing needs are met.

I recently attended her CHC review with nurse Bernie. I have directly suffered and struggled with my mother's care for over 40 years. The CHC review is typically stressful and difficult to navigate. I just wanted to commend Bernie for her masterful handling of the situation. She speaks authentic truth with wisdom, care and compassion. I am so grateful.

Indeed I take him shopping twice a week to buy fresh food to supplement/ replace his meals. An excellent way to monitor standards would be for senior staff to eat the meals provided so they could experience the many problems.

I feel the garden on the rooftop does not get the same attention as interior facilities. Such a shame.

She also enjoys being able to move around the building and explore the various activities.

We have found a consistently high level of service and support for our Mum at Horfield Lodge, in the past year and a half of her residency. Her individual needs are recognised and met. Indeed, certain staff have gone above and beyond to settle and sustain her - for which we are hugely grateful.

My mother lived at Horfield Lodge for almost 5 years until her death in March 2025. She was very well looked after throughout her time there and found the staff kind and helpful. In her own words, 'It's nicer to be at home but, if you have to be cared for, Horfield Lodge is the best place you can be'. The staff gave skilled nursing care in her last few weeks and were exceptionally supportive of family during this sad time. I can't praise them highly enough.

My husband spent 2 weeks in respite care. All the staff welcomed him and were incredibly kind and attentive. A lovely, friendly and warm environment with committed staff. Thank you. He'd love to come back again in due course.

Mum and I had a lunchtime snack and hot drink in the coffee shop. The table was set ready for us with a 'reserved' sign and fresh flowers on the table - all very thoughtful. The member of staff was friendly, kind and attentive and made us feel very welcome. There were a couple of other residents and family eating at the same time which created a social atmosphere. All in all, a very positive experience. Thank you.

As a regular use of the coffee shop I would like to say what great service I receive. Always a big welcome for my mum The food is freshly cooked. Great toasties + paninis. Good selection. Very reasonably priced. Just to note the beginning of the week has more selection with a smile.