Horfield Lodge, Bristol, Bristol
Horfield Lodge, Bristol, Bristol
Horfield Lodge, Bristol, Bristol

Horfield Lodge offers specialist dementia and nursing care, with fifty-four places in total and some dual occupancy rooms available. An experienced team combine professional care with a popular activities programme, while respecting the choice and privacy of all involved.

Hobbies and interests are encouraged, with outings and musical performances often on the calendar, and a visiting chaplain who provides pastoral care.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 55+.

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Wheelchair access

Latest Care Quality Commission* Report on Horfield Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Horfield Lodge has a Review Score of 8.4 (8.387)

The Review Score of 8.4 (maximum of 10) for Horfield Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Horfield Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.687 for Horfield Lodge is calculated as follows: ( (60 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.7 Points relating to the number of positive Reviews for Horfield Lodge is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 3 Reviews ÷ 15 Target = 0.200

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Horfield Lodge?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Horfield Lodge

  • Resident / Service User
    3
  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2

My father was a resident on Willow floor and we found the standard of care and the commitment of staff to be first rate. Nothing was too much trouble and an atmosphere of calm kindliness was evident at all times. Staff went out of their way to be helpful, positive and supportive and built up an excellent relationship with my dad from the outset; they really seemed to understand him and see the lovely man behind the dementia right from the start.
I was a frequent visitor and spoke with many other residents; everyone seemed very happy there. Horfield Lodge provided everything I'd hoped for when choosing a residential home for dad, I always felt welcomed there too. I can't praise it highly enough.

How likely would you be to recommend Horfield Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lesley Griffiths, Home Manager at Horfield Lodge responded to this review on 02 Oct 2017:

Thank you for taking the time you give us you feedback on the care and service your Father received at Horfield Lodge. It was delightful to see that you feel so able to rate our home as excellent and that you would recommend it to others. We will ensure that the staff team are made aware if such positive comments especially surrounding the person they saw in your Father.

I have always found all the staff on my visits extremely friendly and helpful.
I am also very happy with my mother's care she receives. She is always clean and tidy and her room kept clean.

How likely would you be to recommend Horfield Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Charlotte Tily, Home Manager at Horfield Lodge responded to this review on 20 Mar 2017:

Thank you for your positive comments. We are delighted to see that you feel well able to recommend this home from the experiences you and you Mother have had at Horfield. Thank you from the staff team.

From entering Horfield Lodge in May 2016 until her death, my mother was treated with total respect by everyone who cared for her. The love and care she was shown were exemplary. We were kept fully informed of her condition, doctor/district nurse visits, changes in medication, etc. This was in stark contrast to the convalescent home she was in beforehand when she had to constantly ask to learn anything about her care/condition. I can sum up by saying that a friend who has a relative at Horfield Lodge said 'If I have to go into a care home then it would be Horfield Lodge' Never a truer word spoken.

How likely would you be to recommend Horfield Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Charlotte Tily, Home Manager at Horfield Lodge responded to this review on 30 Jan 2017:

Your positive feedback will be truly treasured by the staff team at Horfield Lodge. We were so pleased to see that you are able to give such a high recommendation for the home and the care and support given to your loved one and we thank you for taking the time to send in your comments.

Very good - excellent. Caring very good. Nice happy people - enjoy their smiles. Nothing is too much trouble. Can't fault them.

How likely would you be to recommend Horfield Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall very satisfied - nothing to complain about.
Sorry that the turnover of staff is not great - there is not a lot of time to get to know them then they leave.

How likely would you be to recommend Horfield Lodge? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

My children went around homes here and chose this one. I am not from Bristol. The home is beautifully situated between an east and west common which are lovely to walk in if one can walk, or be pushed in a wheelchair. There are plenty of activities here, most people enjoy them although I largely read and attend a local history group here.
Almost all the staff are very kind and efficient from the manager on. The food has been variable, an aspect which is very important to people here; at the moment we have a good chef and that makes a real difference.
I began on the nursing floor over four years ago and have improved so much that I am now in a care suite and have even started cooking for myself!

We have an excellent doctors surgery and they visit regularly. Friends of my daughters have visited here and the husband is now here and I gather they are happy too.

How likely would you be to recommend Horfield Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

On April 23rd it was my mother's 97th birthday. Horfield Lodge had also organised a St. George's Day party. The residents and mum's grandchildren and great grandchildren all joined in with party games. The atmosphere was lovely and inclusive and the children played the games with the residents and there was lots of love and laughter and mum's grandchildren and great grandchildren were full of praise and enjoyment for a super afternoon.

How likely would you be to recommend Horfield Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kathy Marshalsea, Home Manager at Horfield Lodge responded to this review on 24 May 2016:

It was a delight to see that the staff at Horfield made your Grandmother’s birthday such a positive and inclusive day for her and her extended family. We do understand how important it is to maintain links with loved ones and are pleased that they were able to use the day to get all to join in and make her day even more special.

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