Horfield Lodge

Kellaway Avenue, Bristol BS7 8SU
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9.6 86 Reviews
  • Horfield Lodge, Bristol
Horfield Lodge offers specialist dementia and nursing care, with fifty-four places in total and some dual occupancy rooms available. An experienced team combine professional care with a popular activities programme, while respecting the choice and privacy of all involved.

Hobbies and interests are encouraged, with outings and musical performances often on the calendar, and a visiting chaplain who provides pastoral care.
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Care Provided by Horfield Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Wheelchair Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1494 – £1621
  • Self-Funded Residential Dementia Care: £1685 – £1753
  • Self-Funded Nursing Care: £1537 – £2064

These prices are only a guideline, please contact Horfield Lodge to find out the exact price for your requirements.

Contact Horfield Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Horfield Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (73)

Horfield Lodge Reviews (86)

9.6

Horfield Lodge has a Review Score of 9.6 (9.596) out of 10, based on 30 reviews in the last 2 years.
Over all time Horfield Lodge has 86 reviews.

Overall Experience
  • 69
  • 16
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Date Published
  • 86
  • 10
  • 27
  • 30
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Reviewer Connection to Horfield Lodge
  • 46
  • 15
  • 7
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  • 3
  • 2
  • 2
  • 2
  • 1
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Total of 86, showing 61-80
Review from Jennie O (Friend of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think my recommendation is summed up in that if I had to choose care for me one day, this is the care home I would choose. Besides the friendly and helpful staff, I find the aspect and outlook from Horfield Lodge to be perfect in that one can see there is a normal life going on outside whilst enjoying
the care in the home.
Lastly and most importantly the Christian ethos under which the home is run is so important.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for taking the time to review Horfield Lodge. You have said, if you had to pick a home for yourself it would be Horfield Lodge and this sums up our home and we are all very proud to work here. Your comments will be shared with the team.
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Review from Christine C (Niece of Resident) published on 20 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt lived at Horfield Lodge for nearly 5 years and was always treated with the utmost respect, love and compassion. The carers were like an extension of her family. We enjoyed many visits to Horfield Lodge celebrating events in our family and were always welcomed by the lovely staff. Nothing was
too much trouble for them. They just wanted us to feel as much at home as my Aunt did. The home is always clean and every effort is made to include residents in activities from making Easter Bonnets to Poppies and everything in between. The musical activities are also a great hit with residents. As with other MHA homes that we have visited, the food is of a very high standard.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for such positive comments about the staff, home, activities. We are so pleased that your Aunt was happy here at Horfield and as a family, you were very much involved in what was going on in the home. As a home, we strive to work and live by the values of MHA. The positive feedback shows that we reinforce the importance of these values. Your Aunt had a positive impact on staff and she will be greatly missed. I will share your review with all the staff who will appreciate such lovely words.
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Review from Jane D (Daughter of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came here 4 weeks ago. My sister and I have been made most welcome and mum has settled well. Every member of staff is wonderful, kind, helpful, smiley and always ready with information etc.
This is such a happy, caring environment with very high standards.
Thank you so much to everyone from all
the family.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for your recent review. It’s good to read that your Mum has settled in after such a short time. Thank you for your comments about all the staff being kind, helpful and ready with any information you may need.
Thank you for telling us about the high standards within the home. Your comments are very welcome and are a real motivation to the team.
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Review from Gill C (Daughter of Resident) published on 16 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Horfield Lodge for four and a half years prior to her death in June 2019 and was very happy there. She was very much part of the community and especially enjoyed the Christian elements of the activities and the wonderful musical entertainment. The management and staff are caring
and supportive towards the resident and their families. Over the years, we shared much laughter and many tears. As mum wasn't able to leave the home we enjoyed several excellent Christmas lunches there and were able to use the cafe space for other family celebrations too. The home is clean bright and airy and benefits from pleasant outdoor space.
We wouldn't hesitate to recommend this home. It was such a blessing to know that Mum was content and being well cared for.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for taking the time to complete a review on our home. Your lovely comments about the management and staff being caring and supportive is always good to read and I will share this with the staff who always welcome such positive comments. Your Mum was very much part of Horfield Lodge and we are so glad she was happy living at the home. Your Mum will be greatly missed by us all.
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Review from A H (Niece of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our aunt was cared for so well in Horfield Lodge. Staff were a great team from management down. The cleaning staff also very friendly towards residents.
Nurse in charge always making themselves available if you had any queries. Horfield Lodge is where you can leave your relatives in very good hands.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for your recent review on Horfield Lodge. Your review is positive and to say that, “Horfield Lodge is where you can leave your relatives in very good hands” is a compliment indeed. I will share your lovely comments with all the staff where they will appreciate your kind words.
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Review from Pearl M (Niece of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was a resident at Horfield Lodge for 21 months until she sadly passed away. Our family couldn't have asked for more care and attention from the dedicated team of nurses and carers, during her time here, particularly in her last weeks. There is a lovely atmosphere to this home and visitors are
always made to feel most welcome. Thank you, everyone.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for sharing your lovely comments about the care and attention that was given to your aunt from the dedicated team of nurses and care assistants. The home strives to work and live by the values of MHA. The positive feedback shows that we reinforce the importance of these values. I will share this lovely review with all the staff where I know it will be very much appreciated.
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Review from Nicholas R (Son of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was beautifully looked after with great care and humour. She was treated as an individual not as one of a crowd. She thoroughly enjoyed living at Horfield Lodge and regarded it as her home. She made new friends and felt needed.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for your recent review on Horfield Lodge. It's always lovely to read such excellent comments, that your mum enjoyed living at Horfield Lodge and she was beautifully looked after with great care and humour. It is a credit to the lovely staff who work here and I will ensure that your positive comments are shared with them. Comments like this are very much appreciated by the staff team.
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Review from J G (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother died in your care this month She had been in the dementia unit at Horfield Lodge for 4 1/2 years. She received the most wonderful care, even though her behaviours, due to dementia made her difficult to care for.
The carers always tried to see beyond the dementia and make connections with
the person my mum had been.
I always felt confident mum received the best possible care from you. You helped my mum and myself through a difficult time. So many thanks.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for your recent review on Horfield Lodge. Your mum was here for a number of years and such a lovely lady with lots of character, she did on many occasions make us smile. We will miss her wonderful singing and how she encouraged others to sing with her. Your positive review about Horfield Lodge, the staff and the care and support your mother received will be shared with the team who always appreciate such wonderful feedback.
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Review from Carole G (Wife of Resident) published on 10 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Placing a loved one in permanent care affects the whole family and is very hard to deal with. But to my amazement, I felt we were all supported during this process a year ago. As the wonderful staff got to know my husband, we were recognised as part of his care team too, welcomed by name by everyone
from the receptionist, manager, volunteer coordinator, activity lady and all the carers. Consequently, we look forward to every visit. When I see my husband being gently teased by staff, and grinning back, I know he is happy. I am contacted the moment there is an issue to be discussed.
Spending so much time at Horfield Lodge, I can see the kindness and respect shown to all the residents and their smiling response to the staff. There is an air of calm and warmth. The rooms and en suites are pleasant, light, spacious, and very clean. The cafe/lounge area is open to the public and residents are brought to join in the activities. Other imaginative activities are regularly provided too.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for such lovely positive comments about Horfield Lodge. It is a hard decision for anyone to make the transition from home to a care home and the effects it has on the person and the relatives is a very emotional roller coaster. So it is lovely to read that the staff are wonderful and that they have got to know your husband and that you look forward to visiting us. Thank you for rating us high in all areas and that you would recommend Horfield Lodge. I will share your comments with all the staff where such positive and kind words are always appreciated and welcomed.
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Review from P M (Son of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been involved in Horfield Lodge, Bristol for over 3 years and the team helped us care for both my mother and father. The love and care shown by the staff has been wonderful. As individuals and as a team, they helped us live through the good and the bad. Whenever we left, we knew they were in
good hands. Thanks.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for taking the time to write a review on Horfield Lodge. It is lovely to read that the team helped you as a family to care for your mother and father. It was a pleasure to look after your mother and father and as a team it's lovely to read that we helped you live through the good to the bad. I will share your lovely comments with the team where positive comments are always appreciated.
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Review from Eleri W (Daughter of Resident) published on 9 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I wanted to express my thanks to everyone at Horfield Lodge who looked after my mother, especially at the end. The love and compassion shown towards my mother and to us, her daughters, was humbling. I will never forget the kindness we experienced during the night when my mother passed away. We were
allowed to say our goodbyes without interference but were so grateful to know that we were not alone and that help was at hand.
I noticed that there is the following quotation on the notice board at Horfield Lodge:
“You matter because you are you and you matter to the last moment of your life”
The staff of Horfield Lodge certainly lived up to that statement in their treatment of my mother.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for your lovely kind words about everyone at Horfield Lodge. Your Mum was a lovely lady and was loved by everyone. It was important to the staff that you as a family had the time with your Mum, and for you to say your goodbyes in private. Your Mum will truly be missed as will your visits to the home.
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Review from Beryl C (Sister of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has spent the last year in the dementia unit, his care throughout was excellent until he passed away. We were always made very welcome whenever we visited. The staff were always helpful and pleasant.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for your recent comments about the excellent care your brother received at Horfield Lodge. I’m sorry for the loss of your brother and he will be missed. It is always lovely to read that the staff were always helpful and pleasant and that you was always made to feel welcome. I will share your comments with the team where positive comments are appreciated.
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Review from Linda M (Daughter of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been very pleased but last weeks party for the royal wedding was outstanding.
A lot of thought, effort and hard work were put into this event.
Also, as always, love and care given to the residents.
The atmosphere was great, my mother said 'You wouldn't find another home like this one'.
(She is 92 and has been quite poorly the week before).
I can't praise the manager and her staff enough.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for your review where you have rated the Home in all areas Excellent. It’s good to read that the Royal Party went well and it was enjoyed by yourself and your Mother. To read that you wouldn’t find another home like Horfield Lodge sums up the excellent, overall standard of care we deliver. I will ensure that your comments are shared with the team where all positive comments are greatly received.
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Review from E T (Daughter of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Horfield Lodge, it's staff and the wider community of families, volunteers and residents, is a well-run care home which is pleasant to visit always. It is purpose-built and very light and airy, the rooms are en-suite and activities every day. Mum has the freedom to choose to join in or not and looked
after very well. Thanks.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for your positive feedback on Horfield Lodge. It’s good to read that you feel our home is well run, your mum is very well looked after and there is a community of families, residents and staff. I will ensure that your comments are passed on to the care team and the Volunteer Coordinator where positive feedback is always greatly appreciated.
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Review from A B (Partner of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and welcoming. They have built good relationships with the resident and encouraged him to join in activities but without over pressurizing. Over the months this has meant that, after initial reluctance, he has grown to enjoy and choose to join in with other residents. As
a gay couple, the atmosphere towards both of us could not have been more welcoming.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you so much for your positive comments about the care team at Horfield Lodge. It’s always good to read that the staff are friendly, kind and they provide good personal care. It’s good to hear that there is a friendly atmosphere in the Home and that the activities are enjoyed by your Mum. As an organisation, we pride ourselves on delivering a high standard of care. I will ensure that your comments are passed onto the team and the Activity Coordinator.
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Review from Tim P (Son of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for your recent feedback. It is always lovely to see when all boxes are ticked “Excellent”. We pride ourselves on achieving a high standard of care. Your comments will be fed back to the team, where all positive feedback is greatly received.
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Review from S D (Daughter of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is very friendly and I believe that all the staff are kind and provide very good as well as personal care for my mum. She seems happy and enjoys all the activities as well as the positive friendly atmosphere.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for sharing your lovely comments about your experiences within the Home. It is lovely to hear that the staff are welcoming and friendly and that you and your partner have built good relationships. It is not always easy for someone to settle into residential care, so for you to share your experience, and how positive this has become, and that your partner is happy at Horfield is always lovely to hear. I will ensure that the team receive your feedback which is always greatly appreciated.
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Review from Joanne C (Daughter-in-law of Resident) published on 6 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Horfield Lodge is the most lovely home because of its kind and caring staff, pastoral support and volunteers. It has been my mother-in-laws' home for the past 5 years and she has been very happy there. Her health and emotional needs have always been met compassionately and with respect. As an example
of how each resident is an individual one morning when I visited she was reading a poetry book which had been given to her by a member of staff. We cannot find anything but praise to say about Horfield Lodge.
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Review from Shelley W (Daughter-in-law of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law was here for over two years. He and us were so pleased that the carers really did care about their residents.
They tried to make their time here as pleasant as they could.
The carers and staff really got to know their residents which makes all the difference.
The home itself is nice
too!
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for your feedback and your comments. It is nice to read that your Father in Law and yourselves were happy with the care given. We pride ourselves on delivering a high standard of care. We will ensure that your comments will be fed back to the care team where all positive feedback is greatly appreciated.
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Review from Janine A (Daughter of Resident) published on 2 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident on Willow floor and we found the standard of care and the commitment of staff to be first rate. Nothing was too much trouble and an atmosphere of calm kindliness was evident at all times. Staff went out of their way to be helpful, positive and supportive and built up an excellent
relationship with my dad from the outset; they really seemed to understand him and see the lovely man behind the dementia right from the start.
I was a frequent visitor and spoke with many other residents; everyone seemed very happy there. Horfield Lodge provided everything I'd hoped for when choosing a residential home for dad, I always felt welcomed there too. I can't praise it highly enough.
Reply from Lesley Griffiths, Home Manager at Horfield LodgeThank you for taking the time you give us you feedback on the care and service your Father received at Horfield Lodge. It was delightful to see that you feel so able to rate our home as excellent and that you would recommend it to others. We will ensure that the staff team are made aware if such positive comments especially surrounding the person they saw in your Father.
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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Horfield Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.596 for Horfield Lodge is calculated as follows: ( (235 Excellents x 5) + (85 Goods x 4) + (19 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 344 Ratings = 4.596
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Horfield Lodge is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Lesley Griffiths

Job Title: Home Manager

Lesley is Horfield Lodge's compassionate and dedicated Home Manager.

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