Horfield Lodge

My mother moved in August 2018 and since this time has been looked after brilliantly by all the nursing and care staff. All the staff show a great deal of care, thought and love towards Mum, ensuring she is looked after with love and devotion. I know she is in a very safe, caring environment with very capable and caring staff. The staff are friendly, approachable and very considerate. They are open and honest and keep me informed on Mum's health and well-being. I could not ask for a better place for mum to be looked after and cared for. Thank you to all at Horfield Lodge.

In general terms the standard of care is satisfactory, though at times let down by the lack of communication exhibited by a large proportion of current staff. This is not helped by what seems to be a system relying on custom and practice, which by it's nature becomes diluted over time. There seems no easy path to voice concerns over issues, such as the food, which arrives on one's plate, likely of reasonable quality to start with. It is often badly cooked, greens for instance, being cooked to extinction, Offering little to nourish any recipients.

Since my admission here a month ago (from hospital after a fall and with Parkinson's) I have been greatly impressed by the high quality of care here. All carers in whatever capacity here have been consistently friendly and helpful. There is a genuinely friendly, personal atmosphere. My room is well furnished and consistently well maintained. I look forward to further development of the various activities when my wife joins me here later this week.

My husband and I were made to feel welcome from the start. The rooms are comfortable and we've been able to add our own personal effects. The food is very good and we enjoy having choice. The staff are friendly and competent.

The furniture in the bedroom is old and bashed, not homely, luckily my Aunt is in a wheel chair so I feel she will be maneuvered away from any rough areas.

I attend weekly to see my mother who has been a resident for 4 years, the staff are very friendly and always attentive to my mothers needs, any issues with her they contact me and inform me promptly. I cannot thank the staff for the care and compassion they show towards her, in sometimes difficult circumstances. Mum is very happy there and that is what gives my sister and myself peace of mind that she is so well looked after and safe and secure, well done Horfield Lodge.

The team and service is fantastic.

The communal activities are enjoyable and special "Fine food" events e.g. Christmas Day, are thoughtful and well organised.

I have been receiving excellent care in Horfield Lodge and I am quite happy with the staff and every member of staff who has been looking after me and my safety.

Many thanks.

Mum's carers are kind and thoughtful and never complain about long hours or how busy they are, though I know they do work long hours and are very busy. They always smile, even when it's a tough shift. Staff turnover is low which is great for mum as she really gets a chance to know her carers. It must be a sign of the quality of their working environment.

Thank you all so much, Horfield Lodge.

Excellent respite care for my mother. She was extremely happy with the service, attention to detail and overall excellent accommodation.

It's not just a care home, it's a real home to my mother, so a big thank you to everyone who has made it this way.

We recently attended my mother's 90th birthday celebrations with about 30 family and friends. It was held in the coffee lounge at Horfield Lodge and the staff had gone to a great deal of trouble to make it a special occasion. The lounge was beautifully decorated and the afternoon tea provided was a truly sumptuous spread. A lot of love and effort had clearly gone into the event and the guests really appreciated being looked after so well. Mum enjoyed it all immensely!

Thank you so much.

My mum moved into Horfield Lodge about 18 months ago. We knew she might not have very many months left of life as she was quite unwell and this last month she moved to palliative end-of-life care. While she was still well she enjoyed her time engaging in activities, being given purposeful tasks and little ‘jobs’ to give her value and meaning and to help her make sense of where she was. She has been treated with dignity and respect in all things. In this last month as she has become very unwell the staff have been so incredible. They care so deeply for the residents and their families and have looked after Mum and our family as if we are part of their family. Nothing is ever too much trouble and they always make time to chat and have delivered me endless cups of tea. Seeing life end well and without anxiety was not something I thought would be possible but the team here have made that a reality for my mum and family and their kindness has been extraordinary.

Well done, great team work.

We are very pleased to have found such a good care home.

I cannot thank the staff at Horfield Lodge enough for all the care they gave Mum over the last twelve years. When I could not visit her during the Covid epidemic, I was reassured that she was being looked after by such caring people.