Horfield Lodge

Kellaway Avenue, Bristol BS7 8SU
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9.6 77 Reviews
  • Horfield Lodge, Bristol
Horfield Lodge offers specialist dementia and nursing care, with fifty-four places in total and some dual occupancy rooms available. An experienced team combine professional care with a popular activities programme, while respecting the choice and privacy of all involved.

Hobbies and interests are encouraged, with outings and musical performances often on the calendar, and a visiting chaplain who provides pastoral care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Wheelchair Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1494 – £1621
  • Self-Funded Residential Dementia Care: £1685 – £1753
  • Self-Funded Nursing Care: £1537 – £2064

These prices are only a guideline, please contact Horfield Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (73)

Horfield Lodge Reviews (77)

9.6

Horfield Lodge has a Review Score of 9.6 (9.643) out of 10, based on 24 reviews in the last 2 years.
Over all time Horfield Lodge has 77 reviews.

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Reviewer Connection to Horfield Lodge
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Review from J H (Daughter of Resident) published on 4 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living on the dementia floor at Horfield Lodge for the last 3.5 years. We are very impressed by the care she has been given throughout that time and the kindness and understanding of the staff. She has a bright en-suite room with a lovely view. The home is always clean, the food
looks good and a wide range of activities are provided. There is a large, attractive coffee shop area, which was open to friends, relatives and the public before the pandemic. My mum's health has deteriorated over the last year or so but she has still received excellent and appropriate care throughout that time, despite the challenges of the pandemic. We have got to know the staff well, having visited regularly up until March this year, and since then, we have been kept in touch regularly and been informed of any changes in my Mum's medical/health needs. I do not think she could be in a better place.
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Review from J L (Daughter of Resident) published on 27 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only been resident at Horfield Lodge since October 2020, but I have already noticed improvements in her general wellbeing compared to how she was in hospital. It means a great deal to me that Mum is being well cared for physically, emotionally and spiritually, and that though she's no longer
able to do many of the things she used to, she's being treated with dignity and supported to "be herself". When I have met staff, I have found them both efficient and compassionate, and I know my dad has valued this efficiency and compassion at what is also a very traumatic time in his life. The fact that Horfield Lodge were also excellent with my aunt was a key factor in Dad choosing Horfield Lodge for Mum when it became clear that Mum needed nursing care that couldn't be provided at home.
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Review from S J (Daughter of Resident) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given at Horfield Lodge is exceptional, and it is a relief during the pandemic to know that my Dad is always cared for so well even though we cannot be there to visit in person. He is always clean, and so well looked after. The staff are so caring and go to great lengths to accommodate the
resident's individual needs. I am so grateful that my Dad is able to be in such a lovely home, with truly lovely people caring for him. I would highly recommend Horfield Lodge.
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Review from Carol M (Daughter of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot give enough praise to all members of staff who have been exemplary in their compassionate support to both residents and their relatives during the unprecedented restrictions, which have been needed to protect everyone from cathing/spreading Covid19.
Many, many thanks.
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Review from C P (Daughter of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Horfield Lodge have been excellent at supporting us in the unusual situation of both parents needing palliative care at the same time. My father was only in Harfield Lodge for not quite four weeks before he died but he was treated with great care, professionalism and kindness in that
time as were we his family. My mother continues to receive wonderful attention and we have confidence that her last days will be handled equally compassionately.
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Review from M P (Son of Resident) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been an eight week, and counting, experience under extenuating circumstances. The team have had to contend with vulnerable people, lockdown and isolation and have provided friendly support to the residents and families.
I remain convinced that my parents received and continue to receive exemplary
care and support from the management and staff.
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Review from Wendy R (Daughter of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Horfield Lodge since last July and has received outstanding care since the first day she arrived. In these current difficult times, I want to share my families gratitude to everyone at Horfield Lodge who has loved and cared for my mum and who have repaid the trust we put in you with
compassion, dedication and love. Current times are so very hard for everyone, but Mum continuously says how kind everyone is, and we honestly consider ourselves blessed to have you all as Mum's extended family. The management of the home is incredible, and we cannot begin to imagine, particularly in these unprecedented times, how hard it must be to be in such a position of responsibility. My family is totally indebted to each and every member of staff who care for Mum and keep her safe and happy. We are currently relying on them so heavily to give her the love and care that we are unable to provide - always done with unfailing cheerfulness. Thank you!
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Review from G P (Daughter-in-law of Resident) published on 29 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law was in residence for a little over a year. The feel of Horfield Lodge was just right for him. The staff were excellent - very friendly to the family and happy to care for my father-in-law. With having Alzheimer's Disease, he did not say much about his care but was happy enough in his
room watching TV or listening to music. The staff all loved him and were visibly upset when he passed away. I also built a good relationship with them.
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Review from A V (Daughter of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the sincere and loving care you gave my mother and father over the years at Horfield. What I noticed was outstanding and the personal approach to my parents and the genuine concern for them in a truly holistic way. The staff genuinely loved them rather than seeing them as a client providing
them with work. I fly over from New Zealand every year to see my parents and I was welcomed with love too.
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Review from M W (Daughter of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful place, a home where dad was loved and cared for. All his needs were met, he was shown dignity and compassion, and his care was person-centred. Wonderful surroundings, great food and great activities. All the staff care deeply about their residents, and nothing is too much trouble for them.
Dad loved living there, and we will be forever grateful to them.
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Review from S W (Daughter of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were delighted at the standard of care dad received at Horfield Lodge. Dad was treated with dignity and respect by all staff, who provided an excellent standard of care and were very supportive towards him and us during some difficult and challenging periods of his illness. The lodge was always spotlessly
clean, and the food looked very appetising! There was always plenty of activities for residents.
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Review from Jennie O (Friend of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think my recommendation is summed up in that if I had to choose care for me one day, this is the care home I would choose. Besides the friendly and helpful staff, I find the aspect and outlook from Horfield Lodge to be perfect in that one can see there is a normal life going on outside whilst enjoying
the care in the home.
Lastly and most importantly the Christian ethos under which the home is run is so important.
Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for taking the time to review Horfield Lodge. You have said, if you had to pick a home for yourself it would be Horfield Lodge and this sums up our home and we are all very proud to work here. Your comments will be shared with the team.

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Review from Christine C (Niece of Resident) published on 20 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt lived at Horfield Lodge for nearly 5 years and was always treated with the utmost respect, love and compassion. The carers were like an extension of her family. We enjoyed many visits to Horfield Lodge celebrating events in our family and were always welcomed by the lovely staff. Nothing was
too much trouble for them. They just wanted us to feel as much at home as my Aunt did. The home is always clean and every effort is made to include residents in activities from making Easter Bonnets to Poppies and everything in between. The musical activities are also a great hit with residents. As with other MHA homes that we have visited, the food is of a very high standard.
Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for such positive comments about the staff, home, activities. We are so pleased that your Aunt was happy here at Horfield and as a family, you were very much involved in what was going on in the home. As a home, we strive to work and live by the values of MHA. The positive feedback shows that we reinforce the importance of these values. Your Aunt had a positive impact on staff and she will be greatly missed. I will share your review with all the staff who will appreciate such lovely words.

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Review from Jane D (Daughter of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came here 4 weeks ago. My sister and I have been made most welcome and mum has settled well. Every member of staff is wonderful, kind, helpful, smiley and always ready with information etc.
This is such a happy, caring environment with very high standards.
Thank you so much to everyone from all
the family.
Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for your recent review. It’s good to read that your Mum has settled in after such a short time. Thank you for your comments about all the staff being kind, helpful and ready with any information you may need.
Thank you for telling us about the high standards within the home. Your comments are very welcome and are a real motivation to the team.

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Review from Gill C (Daughter of Resident) published on 16 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Horfield Lodge for four and a half years prior to her death in June 2019 and was very happy there. She was very much part of the community and especially enjoyed the Christian elements of the activities and the wonderful musical entertainment. The management and staff are caring
and supportive towards the resident and their families. Over the years, we shared much laughter and many tears. As mum wasn't able to leave the home we enjoyed several excellent Christmas lunches there and were able to use the cafe space for other family celebrations too. The home is clean bright and airy and benefits from pleasant outdoor space.
We wouldn't hesitate to recommend this home. It was such a blessing to know that Mum was content and being well cared for.
Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for taking the time to complete a review on our home. Your lovely comments about the management and staff being caring and supportive is always good to read and I will share this with the staff who always welcome such positive comments. Your Mum was very much part of Horfield Lodge and we are so glad she was happy living at the home. Your Mum will be greatly missed by us all.

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Review from A H (Niece of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our aunt was cared for so well in Horfield Lodge. Staff were a great team from management down. The cleaning staff also very friendly towards residents.
Nurse in charge always making themselves available if you had any queries. Horfield Lodge is where you can leave your relatives in very good hands.
Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for your recent review on Horfield Lodge. Your review is positive and to say that, “Horfield Lodge is where you can leave your relatives in very good hands” is a compliment indeed. I will share your lovely comments with all the staff where they will appreciate your kind words.

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Review from Pearl M (Niece of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was a resident at Horfield Lodge for 21 months until she sadly passed away. Our family couldn't have asked for more care and attention from the dedicated team of nurses and carers, during her time here, particularly in her last weeks. There is a lovely atmosphere to this home and visitors are
always made to feel most welcome. Thank you, everyone.
Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for sharing your lovely comments about the care and attention that was given to your aunt from the dedicated team of nurses and care assistants. The home strives to work and live by the values of MHA. The positive feedback shows that we reinforce the importance of these values. I will share this lovely review with all the staff where I know it will be very much appreciated.

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Review from Nicholas R (Son of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was beautifully looked after with great care and humour. She was treated as an individual not as one of a crowd. She thoroughly enjoyed living at Horfield Lodge and regarded it as her home. She made new friends and felt needed.
Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for your recent review on Horfield Lodge. It's always lovely to read such excellent comments, that your mum enjoyed living at Horfield Lodge and she was beautifully looked after with great care and humour. It is a credit to the lovely staff who work here and I will ensure that your positive comments are shared with them. Comments like this are very much appreciated by the staff team.

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Review from J G (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother died in your care this month She had been in the dementia unit at Horfield Lodge for 4 1/2 years. She received the most wonderful care, even though her behaviours, due to dementia made her difficult to care for.
The carers always tried to see beyond the dementia and make connections with
the person my mum had been.
I always felt confident mum received the best possible care from you. You helped my mum and myself through a difficult time. So many thanks.
Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for your recent review on Horfield Lodge. Your mum was here for a number of years and such a lovely lady with lots of character, she did on many occasions make us smile. We will miss her wonderful singing and how she encouraged others to sing with her. Your positive review about Horfield Lodge, the staff and the care and support your mother received will be shared with the team who always appreciate such wonderful feedback.

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Review from Carole G (Wife of Resident) published on 10 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Placing a loved one in permanent care affects the whole family and is very hard to deal with. But to my amazement, I felt we were all supported during this process a year ago. As the wonderful staff got to know my husband, we were recognised as part of his care team too, welcomed by name by everyone
from the receptionist, manager, volunteer coordinator, activity lady and all the carers. Consequently, we look forward to every visit. When I see my husband being gently teased by staff, and grinning back, I know he is happy. I am contacted the moment there is an issue to be discussed.
Spending so much time at Horfield Lodge, I can see the kindness and respect shown to all the residents and their smiling response to the staff. There is an air of calm and warmth. The rooms and en suites are pleasant, light, spacious, and very clean. The cafe/lounge area is open to the public and residents are brought to join in the activities. Other imaginative activities are regularly provided too.
Reply from Lesley Griffiths, Home Manager at Horfield Lodge

Thank you for such lovely positive comments about Horfield Lodge. It is a hard decision for anyone to make the transition from home to a care home and the effects it has on the person and the relatives is a very emotional roller coaster. So it is lovely to read that the staff are wonderful and that they have got to know your husband and that you look forward to visiting us. Thank you for rating us high in all areas and that you would recommend Horfield Lodge. I will share your comments with all the staff where such positive and kind words are always appreciated and welcomed.

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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Horfield Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.643 for Horfield Lodge is calculated as follows: ( (191 Excellents x 5) + (69 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 272 Ratings = 4.643
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Horfield Lodge is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Lesley Griffiths

Job Title: Home Manager

Lesley is Horfield Lodge's compassionate and dedicated Home Manager.

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