Charing House Care & Nursing Home

Canterbury Street, Gillingham ME7 5AY
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9.9 63 Reviews
  • Charing House Care & Nursing Home, Gillingham
Charing House Care Home in Gillingham provides residential, dementia, nursing and respite for up to 88 residents and are able to accommodate funded as well as private clients.

There five separate wings, including the Bessie Parr Wing, the George Smith Wing, the William Griffin Wing, the Barry Hodgman Wing and the Freddie Cooper Wing. While the home has a lift to all floors in the building, ideal for those unable to manage stairs, and a service lift which runs separately to two of the home's floors.

The home is designed and furnished to ensure wheelchair access in all rooms and bathrooms at the home have either a static bath or shower tray large enough to accommodate lifting aids.

Charing House Care Home offers a range of specialist equipment designed to support care for all clients. All resident rooms are fitted with a nurse call system and some rooms have pressure mats which are linked to the call system in place.

Rooms also have telephone and aerial points, and suite furniture - one of which has a lockable facility should the client wish to maintain safekeeping for personal effects.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Ditch (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (42)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Charing House welcomes visitors at anytime, however if visiting after 9pm please call first.

Parking

  • Parking is available.

Charing House Care & Nursing Home Reviews (63)

9.9

Charing House Care & Nursing Home has a Review Score of 9.9 (9.864) out of 10, based on 19 reviews in the last 2 years.
Over all time Charing House Care & Nursing Home has 63 reviews.

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Review from Kalvin F (Son of Resident) published on 13 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Charing House since August 2017. The staff and management have always been supportive, not only to my Mother but to family members too. Mum has received excellent care and I am kept informed of any health or other issues during this difficult time. I could not have asked for a
better care home for Mum.
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Review from P P (Daughter of Resident) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Charing House for a while now. I am really happy with the care Mum receives. Mum always looks happy and healthy so I really can’t ask for anymore. Charing House built a pagoda earlier in the year and last time I was there I saw Mum and all the residents outside under the pagoda,
while there was a singer there performing to them all. It is such a great thing for them to have built and has certainly been very good throughout Covid-19 as they are continuing with these special activities that I know my Mum enjoys.
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Review from A P (Son of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care the staff give to the residents is exceptional. The staff are always welcoming, compassionate and respectful towards my Mum and other residents. It gives me peace of mind knowing my Mum is being so well cared for. She is happy, well looked after and her room is spacious and clean,
I couldn’t ask for more. Would highly recommend Charing House to anyone looking for a care home.
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Review from C J (Sister of Resident) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the current climate, all I can say is a very big thank you for taking such great care over my sister. She always, when I spoke to her, seemed happy with the care she received. When I had concerns and worries I was always able to speak with staff nurses and admin regularly and if not available
they would phone me back. Her key worker also put my mind at rest. It has been difficult with her loss but staff come out to wave her farewell.
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Review from Andrew S (Son of Resident) published on 29 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Charing House Care & Nursing Home are great, they treat my Mum as they would their own. I go about my day knowing that she is being well cared for. The home is maintained to a good standard and there are no offensive smells. The home encourages my Mum to participate in the activities, which
keep her active and they let me know if there are any changes to her health. Thank you for all your hard work.
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Review from George W (Son of Resident) published on 28 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent home. The home is beautifully decorated throughout and has a homely feel to it from the moment you walk through the front door. The staff are great if ever I have any questions about my Dad's care, medication etc someone is always there to help. Thank you, everyone, at Charing House.
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Review from Sarah J (Daughter of Resident) published on 31 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We saw several care homes before choosing Charing House. The home has an inviting warm feel to it and the staff are always helpful. Activities take place throughout the week, as well as outside entertainment coming into the home. Mum's room is kept clean and tidy and the food is good.
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Review from Jordan C (Son of Resident) published on 23 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Charing House has provided great care for my Dad. The staff are kind, caring, friendly and nothing is ever too much trouble. I am kept informed about how he's doing and his room and the communal areas are kept clean and tidy. Thank you to all the staff who do such a great job.
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Review from Doreen C (Daughter of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found Charing House excellent. Very caring staff and lovely and clean. Would recommend to anyone.
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Review from Jennifer W (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise this home enough. My mother was there for seven years so it is not a snap decision. She exceptionally well cared for every day. The home organised trips and activities for the able and visiting activities for the less able. The home is always very clean and tidy. The food is very good.
The staff are always eager to please very caring.
We found this home by chance and we count our blessings every day.
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Review from Verity D (Daughter of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been pleased with how C/H has swiftly helped in the transition of Hospital to nursing home and the standard of care given to my mother.


The staff and nurses, including the carers the kitchen staff, cleaners and laundry staff have helped in providing a high level of work ethic and respect surrounding

my mother's needs.


I cannot thank you enough for allowing the rest of the family to be engaged on a daily basis with my mother, thank you.

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Review from Eve S (Daughter of Resident) published on 11 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of Charing House. Firstly it's a beautiful building, very clean, warm and well furnished. Secondly, the care provided is exceptional. In these days of negative reports and concerns about care homes, I feel lucky to have found a place for my Mum at Charing House. She was happy
there and was extremely well cared for. The staff treated her with respect and dignity and always took her preferences into account when entering her room. I have been kept well informed of her well being especially towards the end of her days.
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Review from M M (Daughter of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Charing House very good. All staff are very good, pleasant and caring.
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Review from Robert D (Husband of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The present team on the George Smith are efficient, work well together, caring and my wife responds to them.
Overall I am very pleased with my wife's care. The activity team are introducing new ideas.
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Review from P G (Daughter of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only in Charing House for a few weeks for end of life care. She was looked after so well. Staff were kind and efficient on the occasions I saw them interact with mum. The home is lovely, beautifully laid out and the rooms very pleasant and peaceful. Senior staff always had time to update on
mum's condition. A good, comfortable place to end her days.
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Review from Roy G (Son of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into the home in February 2012 until she passed away on 22 May 2018. She was always treated with kindness and dignity even at the very end. The management and carers provided an excellent service during her stay.
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Review from Valerie B (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Cem Osman, Personal Assistant to the Director at Charing House Care & Nursing Home

We have 2 activity coordinators as such, we have entertainment and activities regularly going on within the home. These are displayed on the activities board in reception, as well as newsletters. All residents are supported and encouraged to take part in activities, but some decline and are much happier to sit and watch, this in itself is an activity at times.


We offer all our residents 3 nutritious meals a day, which are breakfast, lunch and high tea, as well as snacks (biscuits, fruit, crisps, chocolate) and refreshments throughout the day. We offer a variety of dishes to choose from our menu each day, for each meal. Please visit our website: www.charinghealthcare.co.uk to view our sample menu.

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Review from Lesley B (Daughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are excellent. They are kind, compassionate and professional. They cared for my dad right up to the very end and even after he died (last night).
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Review from John H (Son of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel that the home we have chosen is a very well kept and maintained home. The staff are very friendly and accommodating. Management is very approachable and nothing is too much trouble.
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Review from Kathryn N (Daughter of Resident) published on 26 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was extremely well cared for during her three years in nursing care in Charing House. Everyone did their very best to address her needs and I will always be grateful for the care she received. Thank you to everyone - you looked after Mum really well.
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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Charing House Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Charing House Care & Nursing Home is calculated as follows: ( (217 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 228 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charing House Care & Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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