Charing House Care & Nursing Home

Canterbury Street, Gillingham ME7 5AY
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9.9 63 Reviews
  • Charing House Care & Nursing Home, Gillingham
Charing House Care Home in Gillingham provides residential, dementia, nursing and respite for up to 88 residents and are able to accommodate funded as well as private clients.

There five separate wings, including the Bessie Parr Wing, the George Smith Wing, the William Griffin Wing, the Barry Hodgman Wing and the Freddie Cooper Wing. While the home has a lift to all floors in the building, ideal for those unable to manage stairs, and a service lift which runs separately to two of the home's floors.

The home is designed and furnished to ensure wheelchair access in all rooms and bathrooms at the home have either a static bath or shower tray large enough to accommodate lifting aids.

Charing House Care Home offers a range of specialist equipment designed to support care for all clients. All resident rooms are fitted with a nurse call system and some rooms have pressure mats which are linked to the call system in place.

Rooms also have telephone and aerial points, and suite furniture - one of which has a lockable facility should the client wish to maintain safekeeping for personal effects.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Ditch (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (42)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Charing House welcomes visitors at anytime, however if visiting after 9pm please call first.

Parking

  • Parking is available.

Charing House Care & Nursing Home Reviews (63)

9.9

Charing House Care & Nursing Home has a Review Score of 9.9 (9.864) out of 10, based on 19 reviews in the last 2 years.
Over all time Charing House Care & Nursing Home has 63 reviews.

Overall Experience
  • 60
  • 2
  • 0
  • 0
  • 1
Date Published
  • 63
  • 3
  • 10
  • 19
  • 44
Reviewer Connection to Charing House Care & Nursing Home
  • 35
  • 22
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 63, showing 61-63
Review from Tony S (Son of Resident) published on 19 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dads home was Charing House, Gillingham for the last 3 years of his life. He was not only cared for but he was loved by the members of staff as though they were his own family. Each time we took him out for days, upon return, he would always comment "I Love It Here".
The meals and snacks are varied
and of an exceptionally high standard, we know this as we have always been welcome to take a meal with Dad.
We first introduced Dad to the home as a 5* Hotel to settle him in. This would be the same today as the food, snacks, facilities, cleanliness, hygiene and above all the Staff are of an exceptionally high standard.
All of Dads family would highly recommend this home to anyone that has Dementia.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth D (Daughter of Resident) published on 4 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Charing House for almost 5 years during which time her family visited regularly and we were always pleased to see how well cared for and happy she was. All of the staff were pleasant and couldn't do enough for her, especially in the last weeks of her life when she was treated
with the utmost dignity and respect, for which we are extremely grateful. We would highly recommend this care home.
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  • Care / Support
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  • Treated with Dignity
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Review from John H (Son-in-law of Resident) published on 29 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Set in the original Municipal Buildings, Charing House is directly adjacent to Gillingham Park and therefore gives a relaxing outlook from many of the residents' rooms and also the facility for residents to be able to walk with their families around the park, if sufficiently mobile to do so.


In our

opinion, care is of a high standard at Charing House and we have been very happy with how our loved one is treated.


We would highly recommend this care home to others seeking a clean, caring and dignified environment for their relative.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Charing House Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Charing House Care & Nursing Home is calculated as follows: ( (217 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 228 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charing House Care & Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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