Gracewell of Chingford

71 Hatch Lane, Chingford, London E4 6LP

Gracewell of Chingford, is a luxury home with en-suite rooms and versatile living areas that offers skilled professionals for a wide range of personal and complex care needs.

The facility has its own specialised dementia wing and the service is keen to encourage the pursuit of an interesting daily lifestyle, through social interaction and numerous activities.

The home takes pride in living up to the excellent reputation carers have helped to build within the local community, keeping up-to-date with care sector issues and regulatory demands.

Group: Gracewell Healthcare Ltd

Person in charge: Nalini Sooben (Home Manager)

Local Authority / Social Services: London Borough of Waltham Forest Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Stroke

Admission Information: Ages 65+.

Single Rooms: 46

Shared Rooms: 0

Rooms with ensuite WC: 46

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Gracewell of Chingford: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Gracewell of Chingford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Gracewell of Chingford in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.603 for Gracewell of Chingford is calculated as follows: ( (177 Excellents x 5) + (68 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 262 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Gracewell of Chingford is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 11 Reviews ÷ 9.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Gracewell of Chingford has a Review Score of 9.6 (9.603) from 22 Reviews


Average Ratings

  • Excellent
    14
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Chingford?

  • Extremely LIKELY
    18
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Chingford

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My mother-in-law resided at Gracewell for 5 years. She was very well cared for in a lovely family atmosphere. Her final days were peaceful, spent in the midst of people who loved her and treated her with respect.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Gracewell of Chingford responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

Going into a residential home for the elderly was something I hoped would never be necessary for me. I had visited such homes a number of times to visit members of family or friends and my overall opinion was of people sitting around a room on the same chair they always used, the telly would be on but nobody watching it, either their eyes were closed or showing no interest. What attracted me about Gracewell was that people were encouraged to come and go and, very especially, the lady in charge of activities had a very wide range of these with entertainers, quizzes, exercises.

How likely would you be to recommend Gracewell of Chingford? Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Gracewell of Chingford responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

Much love, generosity and hospitality always shown by the staff. Meals also are first class. Ambiance leaves nothing, repeat nothing, to be desired.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Gracewell of Chingford responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

When Mum became unable to care for herself, we, as a family, took the difficult decision to find a suitable care establishment for her. As soon as we visited Gracewell we knew this would be her 'home from home' and I am pleased to say that she lived there very happily for fifteen months until her recent death.
From day one, the staff were welcoming, caring and totally professional. Mum settled immediately and blossomed with the delicious and nutritious meals, fun activities and outings and the loving and devoted care of all staff.
Whenever we visited we also received a warm welcome and on several occasions, we enjoyed lunch with Mum in the bistro. Nothing was too much trouble. Latterly, as mum's health declined, she was treated with respect and dignity and we are so grateful for all the loving care she received. Thank you all.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Gracewell of Chingford responded to this review on 30 Apr 2018:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Chingford – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Gracewell of Chingford Team.

I would like to see further training in dementia care for all carers as it is a very large area of study and understanding. Also, more support needed for carers at weekends. However, all staff work tirelessly to provide the best care for all residents and provide excellent family support.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   4 out of 5

Marketing, Marketing at Gracewell of Chingford responded to this review on 24 Apr 2018:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Chingford Team

Over all the service is very good. Resident seem happy and staff know them well and seem to have a good rapport with each one.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   4.4 out of 5

Marketing, Marketing at Gracewell of Chingford responded to this review on 24 Apr 2018:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Chingford Team

Mum lived at Gracewell of Chingford from December 2016 until her recent death. She was reluctant to move from her home of 67 years, but it was not possible for her to remain living independently. From the very moment she moved into Gracewell she was treated with dignity, respect and kindness from a wonderful team. As a result, she blossomed and became quite a character. Gracewell became her home and I was always welcomed so warmly, at any time I visited. Nothing was too much trouble and Mum really enjoyed all her lovely meals, taking part in the activities, as well as trips out. Gracewell exudes a warm and loving atmosphere, and I cannot praise everyone, from the housekeeping staff to the catering team, the professional carers and the management team, highly enough. In the end, Mum wanted to stay in her own bed, in her own room, The team made that possible, caring for her until the very last moment. Thank you all so much, I will never forget what a difference you made to us.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Gracewell of Chingford responded to this review on 24 Apr 2018:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Chingford – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Chingford Team

Overall good. Low level of staff presence at weekends is a cause for concern both for safety reasons and for resident needs.

How likely would you be to recommend Gracewell of Chingford? Likely

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Average Rating:   4 out of 5

Marketing, Marketing at Gracewell of Chingford responded to this review on 24 Apr 2018:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Chingford Team

I am more than satisfied with the level of care mum is receiving.

Concerns relate to ....her clothes being 'stuffed into her drawers, despite me labelling each drawer it is ignored, pyjamas particularly are scrunched up. Mum never lived like this at home and I feel it in a small way her dignity is not considered.

It is good that the front lounge is being used but I do despair when I visit that on quite a few occasions staff sit at one end chatting amongst themselves and residents look abandoned...staff do respond to the residents but could this not be improved?

Table clothes are quite often stained and an absence of condiments. Could Gracewell consider getting some pretty PVC tablecloths which can be wiped clean after each meal with paper serviettes available on the table? Lots of residents drop their food, ruin their clothes and look a mess.

The fruit salads are hard and lack variety.

I wish mum could be encouraged to go to the Bistro every day, I do not believe the above would be costly.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   3.8 out of 5

Marketing, Marketing at Gracewell of Chingford responded to this review on 24 Apr 2018:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Chingford Team

Every time I visit I find my mum happy and well cared for in all ways. The staff are all nice people and I cannot thank them too much. The home is very clean, tidy and nothing is too much to do. Looking at your rating on the notice board, I think it was too low and should be 10 out of 10. All homes should be run to this standard in my view and my thanks to all at Chingford for what they do for mum.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   5 out of 5

Lewis Sluman, Digital Marketing Executive at Gracewell of Chingford responded to this review on 09 Aug 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

The staff are very friendly and professional. They really help my nan and have good hearts as it is a very hard job.
The home is clean and all the residents seem very happy.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 13 Jun 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

Our friend moved into Gracewell of Chingford four weeks ago. Staff made her very welcome. All very kind and positive, we have had an excellent lunch with her in the bistro. Staff showed us photographs taken on the outings she has been on. Many in such a short period of time and she has obviously really enjoyed them. She seems to be eating well and looks happy.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 28 Jun 2017:

Thank you for taking the time to share your experience of Gracewell of Chindford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

All the staff are very helpful, kind and considerate.
I would very much recommend the care home for the kindness shown towards residents and their families.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   4.6 out of 5

Lewis Sluman, Digital Marketing Executive at Gracewell of Chingford responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

I think that everyone struggles with the decision to move a loved one into residential care and we often think we are doing the right thing by trying to keep them in their own home for as long as possible. Now my only wish is that I had moved my mum, who has Alzheimers, here earlier. Every time I leave, I almost cry with happiness about the fact that she is so happy, relaxed and well cared for by brilliant staff in lovely surroundings. At home, on her own (but with live-in carers) she was often stressed, agitated and deeply unhappy. While I know she still has moments of extreme agitation (as that's the nature of the disease sadly), I know these incidents are managed with professionalism and compassion. I recommend Gracewells to anyone trying to do the best thing for a loved one with Alzheimers.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 30 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

Mum is being looked after very well at Gracewell's. The staff are very caring and always helpful and polite.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 27 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

The staff are very friendly and helpful. My father has settled well.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 27 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

Since my mother moved to Gracewell, we have met and become friends with a wonderful and caring team of staff. The welcoming and support given to immediate family and visiting relatives on every visit confirms the decision to take my mother into the Gracewell team to be the right one. The receptionist, hospitality manager and activities coordinator create full enjoyment for my mother. Long may my mother be supported by such wonderful staff

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

My mother lived in Gracewell for nearly 4 years until her very recent death. Everything at Gracewell is very high quality indeed but it is the attitude and skills of the care staff which make this place very special. They really get to know and care about the residents and ensure that all their needs are met. My mother had very advanced Alzheimers but was treated with dignity and gentleness. When mum died, the staff were all very supportive of the family and we regard them as family.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 21 Mar 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Chingford – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

Satisfied with my father's care, has greatly improved over the last 6 months.

How likely would you be to recommend Gracewell of Chingford? Likely

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Average Rating:   3.9 out of 5

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

Disappointed that the mini bus has been sold and not replaced, disappointed that residents will now have to pay for their own taxis if they wish to go out socially.
Disturbed that lighting on the top floor has not been repaired after 6 weeks.
Unhappy that my resident's radiators have not worked for some weeks during this cold spell of weather, despite being reported more that once in the maintenance book.
Surprised that the excellent long term cook has been removed and replaced by a relative.
Individual carers and deputy managers are very good.

How likely would you be to recommend Gracewell of Chingford? Neither Unlikely or Likely

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Average Rating:   3.6 out of 5

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 07 Feb 2017:

Thank you for taking the time to review Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could please speak with our Home Manager so that we can explore your concerns fully.
The Gracewell of Chingford Team

The home is run for the resident's comfort and pleasure, treating them as senior citizens who appreciate the good things in life. The residents are largely left to choose what they want to do when and where they want to do it and are supported in doing it by some very kind and helpful staff. The residence is kept clean and tidy without being overdone and not too regimented. My mother is very happy and comfortable, requires very little help, but very much appreciated the security and knowledge that if she needs help it is always in hand.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   4.4 out of 5

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

So far the overall experience is great, a few small issues eg took a while and a few calls to get my mums remote for her TV only to find that the TVs has a delay so she can't work it, seems unsuitable for someone already confused. Apart from that all fab.
Thank you

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

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Average Rating:   4.4 out of 5

Heather, Marketing Assistant at Gracewell of Chingford responded to this review on 11 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

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Staff Profiles

Nelly

Nelly Sooben

Job Title: Home Manager

Description:

I am a qualified general nurse and am also qualified in dementia care. I have vast experience in managing care homes and my last one was managing a care home with 120 beds. Welcome to Gracewell of Chingford!

Marion

Marion Wak-Williams

Job Title: Deputy Manager

Description:

I have proudly been the Deputy at Gracewell Chingford for nearly 2 years. I am a Registered Nurse and I have worked within NHS and Private hospitals for over 7 years. I see Gracewell of Chingford as family. I am extremely passionate to ensure we provide and promote excellent care and quality of life to our family members. I strive to support all our members of staff to enable them to provide care to a high standard. I believe empathy should be paramount and I always ensure this is at the top of the list when recruiting.

Clair

Clair Charles

Job Title: Home Administrator

Description:

I have worked for Gracewell of Chingford for a year and a half as the Home Administrator. I hold a AAT Level 3 diploma in accounting. In the time that I have been here, it's been great and extremely rewarding to participate in the day to day running of the home and all the events that we do. Everyone works as a team and gets involved. I am passionate about people and I'm very proud to be working for Gracewell of Chingford.

Christine

Christine Davies

Job Title: Home Admissions Advisor

Description:

I joined Gracewell Healthcare in February 2015, having reached a stage in my career where I truly wanted to make a difference every day to people’s lives, and have a positive impact on society. It is an absolute privilege to help seniors and their families during what can be a very difficult time. My role is to assist families with finding the right care solution for their loved one’s next chapter. Each individual and their families are treated with support, dignity, respect, empathy and understanding. I can now honestly say that I make a difference each and every day, sometimes it a small difference, but each small thing adds to the big difference!

Stephen

Stephen Dickenson

Job Title: Maintenance Manager

Description:

I have worked for Gracewell two years. Prior to joining Gracewell I have worked in the building and maintenance industry since the age of 16, working for numerous contractors ranging from Balfour Beatty and Sony. I believe that Health and Safety is paramount to my job role and the well being of the residents and visitors alike.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gracewell of Chingford