Ivy Grove

71 Hatch Lane, Chingford, London E4 6LP
Review Us
9.9 63 Reviews
  • Ivy Grove, London
Ivy Grove in Chingford is a luxurious care home that offers the ideal setting for personalised care of the highest standard. The dedicated team provides residential and dementia care on a permanent or short-term basis.

The home boasts a stunning collection of en-suite bedrooms as well as excellent shared facilities for residents to enjoy including stylish lounges, a welcoming café and a hair and beauty salon. The landscaped garden is a beautiful space for peaceful relaxation.

The team takes pride in living up to the excellent reputation they have built within the local community, and the General Manager and senior team are always keeping up-to-date with the latest training and knowledge to ensure residents always receive the best care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1680
  • Self-Funded Residential Dementia Care: from £1780

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ivy Grove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jacob Mante (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Ivy Grove Reviews (63)

9.9

Ivy Grove has a Review Score of 9.9 (9.873) out of 10, based on 16 reviews in the last 2 years.
Over all time Ivy Grove has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ivy Grove
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Total of 63, showing 1-20
Review from Christine J (Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and residents are outstanding. The staff are always here to help you. Living here I feel very safe and comfortable. I love the closeness of my friends that I have made in the home. I especially enjoyed going horse riding. I would love to go again. I would recommend Ivy Grove to those who are
looking.
Reply from April Jones, Reviews Team at Ivy Grove

Thank you for sharing your experience here at Ivy Grove. This home would not be the same without as you bring so much joy to us all. Many Thanks, Ivy Grove Team.

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Review from Steve H (Son of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was a resident at Ivy Grove for just under three years before he sadly died in May this year. Our decision for him to move there was one of the best decisions we've ever made - he had been growing increasingly frail and lonely after my stepmother died in 2020 but absolutely thrived once he moved
into Ivy Grove because he was so well looked after.


Although he was a quiet man, he loved being around company and I could see how happy he was every time I visited him (which was often). The staff put on lots of entertainment and worked really hard to make their residents' wishes come true. Dad got to do lots of fun things and was always smiling whenever I arrived. Staff not only arranged for him to go on a private tour of a football ground while he was there but he even went up in a small plane over London at the age of 98 - which he loved!


The staff there are so kind, caring and thoughtful. Ivy Grove is a very special place.

Reply from April Jones, Reviews Team at Ivy Grove

Thank you very much for taking the time to leave us feedback about your experience.Your words has truly touched us all and it was our pleasure to have your dad with us at Ivy Grove. We hold so many fond memories of him and he will be missed by us all. Thank you again for sharing your kind words of us. Many Thanks Ivy Grove team.

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Review from A S (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late mother was a resident at Ivy Grove Care home up to April 2025 when she sadly passed away. All the staff are very supportive and professional. Especially her carer, who was very caring. I would truly recommend Ivy Grove home to anyone wishing to use their care home. Every member of staff made
me feel part of a family; they always had time to talk to me and a shoulder to lean on. Keep up your good work and your professionalism.
Reply from April Jones, Reviews Team at Ivy Grove

Thank you very much for taking the time to leave us feedback about Ivy Grove. Your words have truly uplifted every member of our team. Thank you for recognising their hard work. It was a pleasure to have your mother reside with us at Ivy Grove. We will miss your mum, but you and your family are forever welcome at Ivy Grove. Many thanks from the Ivy Grove Team.

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Review from Catherine L (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at Ivy Grove Care Home for six months until his death in November 2024. All the staff there are so kind and helpful: carers, reception, catering and management staff alike. The home itself is bright and cheerful with spacious rooms and a lovely garden and there is a broad programme
of activities. Individual outings can be arranged too which I particularly appreciated. As a non-resident I haven't given a full review of the food as I didn't have any main meals but I enjoyed the sandwiches and cakes on special occasions such as Father's Day. After dad died, I missed my daily visits to Ivy Grove so I still pop in from time to time and I am always made to feel most welcome.
Reply from April Jones, Reviews Team at Ivy Grove

Thank you very much for taking the time to leave us feedback about your experience. It means the world to us to know that our team provided such a kind and helpful environment for your father. We genuinely appreciate you still popping in from time to time; you'll always be met with a warm welcome. Your continued connection means a lot to everyone here at Ivy Grove. Many thanks, Ivy Grove team.

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Review from M A (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
V E Day 8 May
We would like to thank the team for a lovely afternoon. The entertainment was excellent, my mum had a few teary moments. And everyone joined in the sing-along. The chefs put on a lovely selection of sandwiches, cake, fruits, and chips. Thank you all from the lovely receptionist, and
the other young ladies always have time for a chat, and all the carers for the amazing work for our loved one. Thank you to the manager. We had a wonderful afternoon
Reply from April Jones, Reviews Team at Ivy Grove

Thank you very much for taking the time to leave us feedback about your experience. Thank you so much for your wonderful review. We're thrilled you and your mum had such a lovely VE Day afternoon. We are delighted that you enjoyed the food and the company of our team. Many thanks, Ivy Grove Team

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Review from K R (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is lovely, lots of entertainment, always something going on, from painting to flower arranging, staff are very caring, nothing too big for them, chefs serve up delicious food, always accommodating to dietary needs, ladies on reception are friendly, and housekeeping do a good job.
Reply from April Jones, Reviews Team at Ivy Grove

Thank you very much for taking the time to leave us feedback about your experience. We are so pleased to know your enjoying the diverse entertainment and outings available here for your loved one. It's fantastic to hear your positive feedback on our caring staff, and we're especially proud that our chef's delicious and accommodating food stands out. We also truly appreciate you highlighting our different departments. Your comments are a great encouragement to us all! Many thanks, Ivy Grove team.

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Review from Wendy D (Friend of Resident) published on 30 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited a friend who has recently moved into Ivy Grove and were pleased to hear from her that she is settling in well. The staff were welcoming and cheerful and there was a really lovely atmosphere. I have given an average rating for food and drink because, as visitors, we did not have any refreshments
so you can't comment.
Reply from April Jones, Reviews Team at Ivy Grove

Hello Wendy, thank you very much for taking the time to leave us feedback about your experience.At Ivy Grove Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from C H (Cousin of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with all the staff of the home from the manager down. They all seem to know the residents well and engage fully with them including my next of kin, and her needs are certainly being met and she accepts and trusts them which wasn't the case when she had daily carers at home who she
viewed with suspicion. The care, activities, decor and general ambience is great.
Reply from April Jones, Reviews Team at Ivy Grove

Thank you very much for taking the time to leave us feedback about your experience. At Ivy Grove Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Kind regards Ivy Grove team

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Review from K P (Son of Resident) published on 4 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
April and the team were really warm and welcoming to dad and I. Dad feels like Ivy Grove is now something of a second home for him. He's made great friends with the team and with other residents there. The rooms are lovely, big and have great facilities. There are always activities going on every day
to keep dad entertained. The food is of a very high standard and plenty of it too. I'd like to thank everyone there for looking after dad so well - I know he's in good hands at Ivy Grove and means that I don't have to worry.
Reply from April Jones, Reviews Team at Ivy Grove

Thank you so much for your honest feedback and your kind words. We love having your father with us as he brings so much joy to our residents and team. Kind regards Grove Team

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Review from Carol C (Daughter-in-law of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of this care home. They looked after my father-in-law until he passed. The whole team are the most caring people I have ever met. Nothing is too much trouble for any of them. The rooms are lovely and kept spotless. The furniture they provide is excellent. The food is all
freshly prepared and the choice is amazing. They have entertainment daily and make sure all the residents are happy. Any medical issues are reported to a doctor who visits the home regularly. My father-in-law was so happy here.
Reply from April Jones, Reviews Team at Ivy Grove

Thank you so much for your kind words. We loved your father-in-law and we were so honoured to have him in our home, Thank you your husband and your family once again for choosing Ivy Grove as a care home for your loved one. Kind regards Grove Team.

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Review from K G (Son of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we were dreading the day that mum would need to go into a care home. From the moment mum was visited by the Home Admission Team at her home, I felt that we were leaving mum in good hands. On the day of moving in, mum was a bit upset and within minutes the care team had mum settled and smiling.
And before long mum was off helping to lay the tables with staff andmeeting the other residents. Mum has been at the Ivy since March and has settled in brilliantly thanks to the fantastic staff at the Ivy. The whole team that helps to run the Ivy, make family members always welcome when you arrive at the home. The home is clean and the food menu choices are fantastic. The home has a great daily activity program, that the residence always happily participates in. We as a family are very pleased that we found the Ivy Care home for mum. And I would recommend this care home to anyone looking for long- or short-term care. Thanks again to all the team at Ivy for taking great care of our mum.
Reply from April Jones, Reviews Team at Ivy Grove

Thank you so much for leaving us such wonderful feedback. We really do cherish these comments and it really elates the whole team to hear that we are doing a good job. Once again thank you for taking the time to write a review. We love your mum and the presence that she brings to Ivy Grove. Kind regards Ivy Grove Team.

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Review from Jeanette G (Daughter-in-law of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so worried about mum going into a care home, but from the moment she arrived she was made to feel so welcome and like she was part of the Ivy Grove family. Mum loves music and dancing and all the staff make time to put music on and have a dance with her. When we visit she is always off chatting
to other residents or staff who are always very engaging. We are always offered drinks and snacks when we visit which is lovely to have a cuppa with mum. And there is always some activity going on whether it's a singer, an exercise class or trips out. The food at Ivy Grove is superb always delicious and there is a choice, mum certainly enjoys it. The staff at Ivy Grove are amazing from the Domestics, Laundry ladies, Cooks, Carers, Entertainment, Hairdresser, Receptionists and Management they all make time for the residents, to make sure they are happy and treated with dignity. We are so blessed that mum was placed in this wonderful caring home.
Reply from April Jones, Reviews Team at Ivy Grove

Thank you very much for taking the time to leave us feedback about your experience. Reading your kind words has really uplifted us all here. We love your mum as she has brought so much joy to Ivy Grove. Thank you once again. Warmest thanks the Care UK team

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Review from Stephen T (Son of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad initially went into Ivy Grove for a four-week respite stay. At the end of that time, he had settled in and decided to become a full-time resident.
From my initial contact with the administration staff to settling Dad in, all the staff have been warm and welcoming. The home is well-managed and
organised. We are emailed regularly and kept up to date with menus and information for the coming week. Nothing seems to be too much trouble.
All areas of the home are clean and bright, the menu is varied and Dad says the food is good and there is a lot of it! Anything he asks for he seems to get.
The team of staff are exceptionally kind and thoughtful, talking to the residents as they pass by and sitting with them in the lounge.
All Dad's visitors have said the home is the best they have been in.
I would recommend Ivy Grove to anyone considering moving into a care home.
Reply from April Jones, Reviews Team at Ivy Grove

Hi Stephen, thank you very much for taking the time to leave us feedback about your experience.
At Ivy Grove Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.

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Review from B F (Resident) assisted by family/friend published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a pleasant 15-day visit. The food was excellent, plenty of it. Staff were friendly, and the laundry was excellent. I enjoyed the activities but would have enjoyed a more varied list of activities, as there was a lot of exercise and singing. Staff were all very pleasant and helpful. I would definitely
recommend Ivy Grive in all aspects of care and would enjoy visiting again.
Reply from April Jones, Reviews Team at Ivy Grove

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Ivy Grove Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from J M (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and clean care home. Staff are very helpful. Mum suffers from extreme anxiety and depression. Staff are very kind to Mum.
Reply from April Jones, Reviews Team at Ivy Grove

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Ivy Grove Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Marion W (Sister of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has only been a resident in Ivy Grove Care Home for eight weeks but the staff have all been so welcoming and everything, so far, has been excellent as far as my sister's needs are concerned.
Unfortunately, I don't think my sister is able to show her appreciation but we are hoping, as time
passes, she will.
Thank you for the "care" on offer, we would have wished for her to stay in her own home but sadly, it wasn't possible. Many thanks once again.
Reply from April Jones, Reviews Team at Ivy Grove

Hi Marion, thank you very much for taking the time to leave us feedback about your experience.
At Ivy Grove Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from M J (Daughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care homes are a last resort to most families. Having visited a few, our family chose Ivy Grove. I would definitely recommend Ivy Grove if you find yourself in this difficult situation.
The staff go out of their way, are so kind, helpful, and welcoming with a can do attitude.
The manager is fabulous
at his job and leads his team in a caring and kind way.
If there are issues, the staff listen, and they are noted and sorted straight away.
Our family feel welcomed on our daily visits and we see first hand the care that is given to our Mum and other residents and they are all truly marvellous.
We really like the entertainment offered at the home ie. the singers, violinists etc. Mum loves music so this has been an added bonus.
Mum had her birthday at Ivy Grove this year, the lovely chef made a beautiful cake and we had the use of the lovely family room to celebrate as a family. It's these little touches that make Ivy Grove stand out.
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Review from Andrew M (Son of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On Valentine's Day, the entertainment manager arranged a romantic dinner for Mum and Dad. The head housekeeper and chef did a lively job of decorating the room with hearts etc. Mum wasn't looking her best when I arrived but one member of staff took the trouble to wash and blow dry her hair and put her
in a dress (Mum looked in the mirror and said "Don't I look pretty!"). There was even a red rose for Dad to give to Mum and a bottle of non-alcoholic champagne on the table. The whole event was very special and the staff went above and beyond.
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Review from Guy T (Son of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving my mum from the house where she lived for sixty-one years was a big wrench, however, the team at Ivy Grove Care Home have been brilliant at helping her settle in and adapt to her new surroundings. The home admissions advisor has been a constant source of information and support since the first
meeting. The maintenance staff ensured that her room had all her familiar picture and photos displayed. Nothing is too much trouble for any of the staff, everyone is approachable and is engaged with us regularly to ensure that my mum's needs are being met.
My mum has made some new friends with the other residents. It has really brought her out of her shell.
She really enjoys the amazing food and wide range of activities and events that are arranged. My mother-in-law and one of her friends have also expressed interest at moving to Ivy Grove, based on how much my mum is enjoying her new life at the home.
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Review from Louise T (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's been a month since Mum moved into Ivy Grove and I just wanted to take the time to say a big thank you to all of you and all the other members of the team for looking after her and making me feel so comfortable and confident knowing she is so cared for.
I can't lie that the last few years have
been very difficult and emotional all round and, being an only child, has meant I've been looking after Mum every day. Having her somewhere that I know she is safe has lifted such an enormous weight off my shoulders.
From April showing us around on our first visit to Ivy Grove to her coming to see Mum, everyone has been so lovely and welcoming. You are all angels. I know it has been a bit tough for her to adjust and settle in, not helped by her recent UTI but, hopefully, once we have her glasses back and start to make her room even more recognisable she will start to relax more. I can only thank you again.
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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Ivy Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.873 for Ivy Grove is calculated as follows: ( (171 Excellents x 5) + (12 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 189 Ratings = 4.873
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ivy Grove is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (105)

Meet the Team (1)

Jacob

Jacob Mante

Job Title: General Manager

I share Care UK’s ethos, and I am proud to be a part of the Ivy Grove family.


My experience working as a General Manager at Ivy Grove has been very fulfilling. I work closely with my team to deliver high-quality care and a person-centred lifestyle to all of our residents at the home.


I hold a graduate diploma in law, and I am proud to have achieved a 1st class degree in nursing. In this role, it is important to have good interpersonal skills, and empathy, and to be transparent in everything that I do. My favourite part of the day is when I start in the morning and interact with my team and the residents—it’s always nice to see smiles on the residents' faces at the start of the day.


Outside of work, I play football, tennis, and rugby with my friends. I also look forward to spending time with my children and being a part of the activities that they are in. I am always proud to see their achievements, be they big or small.

Frequently Asked Questions about Ivy Grove

What types of Care is Ivy Grove registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ivy Grove have?

There are 46 Single Rooms.

What are the Facilities & Services at Ivy Grove?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ivy Grove to the centre of London?

10.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ivy Grove to verify any information. View our terms and conditions. Ivy Grove has an Enhanced Service - more info.