Ivy Grove

This care home is the epitome of friendliness, cheerfulness and dedication. Walking in to the carehome, one senses an happy environment which can be a clincher when looking for a place. Organization is equally important as one needs to know the hierarchy of support and knowledge. Activities are well planned and developed.

All the staff at Ivy Grove, the carers, reception staff, the entertainment staff, cleaners and housekeeping do their very best to ensure all the residents are cared for. I can't thank everyone enough for the way they looked after my mum.

Mum stayed at Ivy Grove for two weeks on respite care. We had a lovely feeling for Ivy Grove from the moment we viewed it. Lovely, caring and friendly staff made us feel confident that Mum would get the care she deserved. My daughter visited Mum several times during her respite stay and reported excellent care, Mum was always happy and content. Lots of activites going on throughout her stay, although she chose not to participate, she was respected in her view and not forced to join in, which suited her quiet and private nature. Excellent choice of food and plenty of it! Mum loved the soups! Overall a lovely care home, professionally led with a caring and loving approach. Thank you, we hope to get Mum back in August for another respite.

Lovely fish and chip lunch today .... available to relatives of residents and the local community. food was delicious, and plenty of it....served by the ever lovely April.... and lovely relaxed atmosphere x

My wife only spent a short time in the home before she went to the hospital and passed away. However the home cared for her very well and were very attentive to her special needs.The staff were very helpful ad friendly. They were also very supportive of me whenever I visited here.

During her stay mum reported the staff were attentive and kind. There were lots of activities to keep her busy ! Her room was very nice and she had a super welcome with flowers and other treats. The food was plentiful and a very good standard. Overall the staff were responsive to mums needs, she felt safe and cared for. The home felt well led by senior staff and we were very pleased with her stay.

The whole place is exceedingly well run...from the calibre of staff, the staff/resident ratio, the kindness and care of each member of the team, the light, serene atmosphere, the gentle generosity of the team, the 'can do' attitude. Really appreciated. There are fresh flowers, free drinks and biscuits, selfless staff to help. Really very impressive indeed. Thank you for your kindness, support, friendliness, respect, care. It's also spotlessly clean.

Ivy Grove cared for our Dad as his health began to fail and he needed an end of life care plan. They could not have been more caring, enveloping Dad as part of the Ivy Grove family. They promptly sorted out any issues and settled Dad in with them. We know Dad enjoyed his time with them all and as a family we remain enormously grateful for all their care and support not just with Dad but towards us as a family as well.

From the time my aunt and uncle moved in they felt at home - their room is beautifully decorated and with ample place for clothes etc. Staff are absolutely wonderful and always cheerful and helpful. Lots of opportunity for mixing ie painting etc. Lots of entertainment too! I am so relieved that when I leave to go home I know they will be okay. Everyone seems happy to be here and when I have to leave to go home I know they are in good hands.

I visited Ivy Grove to check it out before the possibility of my aunt going there for respite. As soon as I walked through the door, I knew it was the right place for my aunt. All the staff were friendly, and the residents, and I was shown the rooms and facilities, and was very impressed, and decided that this is the place for my aunt. In the respite period, my aunt settled in really well. She enjoys the activities and chatting to the other residents and the staff, and was very happy, so much so that she is going to be a permanent resident, which makes me and the rest of her family very happy too, knowing she is being well looked after and safe.

I have no regrets about choosing Ivy Grove for my friend, and highly recommend it.

The whole team including carers, cleaners, entertainment staff, kitchen staff and management are dedicated to the residents and do everything they can to ensure the residents are well cared for and happy.

The staff and residents are outstanding. The staff are always here to help you. Living here I feel very safe and comfortable. I love the closeness of my friends that I have made in the home. I especially enjoyed going horse riding. I would love to go again. I would recommend Ivy Grove to those who are looking.

My Dad was a resident at Ivy Grove for just under three years before he sadly died in May this year. Our decision for him to move there was one of the best decisions we've ever made - he had been growing increasingly frail and lonely after my stepmother died in 2020 but absolutely thrived once he moved into Ivy Grove because he was so well looked after.

Although he was a quiet man, he loved being around company and I could see how happy he was every time I visited him (which was often). The staff put on lots of entertainment and worked really hard to make their residents' wishes come true. Dad got to do lots of fun things and was always smiling whenever I arrived. Staff not only arranged for him to go on a private tour of a football ground while he was there but he even went up in a small plane over London at the age of 98 - which he loved!

The staff there are so kind, caring and thoughtful. Ivy Grove is a very special place.

My late mother was a resident at Ivy Grove Care home up to April 2025 when she sadly passed away. All the staff are very supportive and professional. Especially her carer, who was very caring. I would truly recommend Ivy Grove home to anyone wishing to use their care home. Every member of staff made me feel part of a family; they always had time to talk to me and a shoulder to lean on. Keep up your good work and your professionalism.

My dad was a resident at Ivy Grove Care Home for six months until his death in November 2024. All the staff there are so kind and helpful: carers, reception, catering and management staff alike. The home itself is bright and cheerful with spacious rooms and a lovely garden and there is a broad programme of activities. Individual outings can be arranged too which I particularly appreciated. As a non-resident I haven't given a full review of the food as I didn't have any main meals but I enjoyed the sandwiches and cakes on special occasions such as Father's Day. After dad died, I missed my daily visits to Ivy Grove so I still pop in from time to time and I am always made to feel most welcome.

We would like to thank the team for a lovely afternoon. The entertainment was excellent, my mum had a few teary moments. And everyone joined in the sing-along. The chefs put on a lovely selection of sandwiches, cake, fruits, and chips. Thank you all from the lovely receptionist, and the other young ladies always have time for a chat, and all the carers for the amazing work for our loved one. Thank you to the manager. We had a wonderful afternoon

The care home is lovely, lots of entertainment, always something going on, from painting to flower arranging, staff are very caring, nothing too big for them, chefs serve up delicious food, always accommodating to dietary needs, ladies on reception are friendly, and housekeeping do a good job.

We visited a friend who has recently moved into Ivy Grove and were pleased to hear from her that she is settling in well. The staff were welcoming and cheerful and there was a really lovely atmosphere. I have given an average rating for food and drink because, as visitors, we did not have any refreshments so you can't comment.

I am very impressed with all the staff of the home from the manager down. They all seem to know the residents well and engage fully with them including my next of kin, and her needs are certainly being met and she accepts and trusts them which wasn't the case when she had daily carers at home who she viewed with suspicion. The care, activities, decor and general ambience is great.