Gracewell of Chingford, London, London
Gracewell of Chingford, London, London
Gracewell of Chingford, London, London

Gracewell of Chingford, is a luxury home with en-suite rooms and versatile living areas that offers skilled professionals for a wide range of personal and complex care needs.

The facility has its own specialised dementia wing and the service is keen to encourage the pursuit of an interesting daily lifestyle, through social interaction and numerous activities.

The home takes pride in living up to the excellent reputation carers have helped to build within the local community, keeping up-to-date with care sector issues and regulatory demands.

Group: Gracewell Healthcare Ltd

Person in charge: Nalini Sooben (Home Manager)

Local Authority / Social Services: London Borough of Waltham Forest Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Stroke

Admission Information: Ages 65+.

Single Rooms: 46

Shared Rooms: 0

Rooms with ensuite WC: 46

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Gracewell of Chingford: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Gracewell of Chingford has a Review Score of 9.6 (9.554)

The Review Score of 9.6 (maximum of 10) for Gracewell of Chingford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Gracewell of Chingford in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.554 for Gracewell of Chingford is calculated as follows: ( (111 Excellents x 5) + (38 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 166 Ratings = 4.554

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Gracewell of Chingford is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 11 Reviews ÷ 9.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Chingford?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Chingford

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1

Every time I visit I find my mum happy and well cared for in all ways. The staff are all nice people and I cannot thank them too much. The home is very clean, tidy and nothing is too much to do. Looking at your rating on the notice board, I think it was too low and should be 10 out of 10. All homes should be run to this standard in my view and my thanks to all at Chingford for what they do for mum.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Gracewell of Chingford responded to this review on 09 Aug 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

The staff are very friendly and professional. They really help my nan and have good hearts as it is a very hard job.
The home is clean and all the residents seem very happy.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 13 Jun 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

Our friend moved into Gracewell of Chingford four weeks ago. Staff made her very welcome. All very kind and positive, we have had an excellent lunch with her in the bistro. Staff showed us photographs taken on the outings she has been on. Many in such a short period of time and she has obviously really enjoyed them. She seems to be eating well and looks happy.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Good

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 28 Jun 2017:

Thank you for taking the time to share your experience of Gracewell of Chindford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

All the staff are very helpful, kind and considerate.
I would very much recommend the care home for the kindness shown towards residents and their families.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Poor

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Lewis Sluman, Digital Marketing Executive at Gracewell of Chingford responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

I think that everyone struggles with the decision to move a loved one into residential care and we often think we are doing the right thing by trying to keep them in their own home for as long as possible. Now my only wish is that I had moved my mum, who has Alzheimers, here earlier. Every time I leave, I almost cry with happiness about the fact that she is so happy, relaxed and well cared for by brilliant staff in lovely surroundings. At home, on her own (but with live-in carers) she was often stressed, agitated and deeply unhappy. While I know she still has moments of extreme agitation (as that's the nature of the disease sadly), I know these incidents are managed with professionalism and compassion. I recommend Gracewells to anyone trying to do the best thing for a loved one with Alzheimers.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 30 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

Mum is being looked after very well at Gracewell's. The staff are very caring and always helpful and polite.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 27 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

The staff are very friendly and helpful. My father has settled well.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 27 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

Since my mother moved to Gracewell, we have met and become friends with a wonderful and caring team of staff. The welcoming and support given to immediate family and visiting relatives on every visit confirms the decision to take my mother into the Gracewell team to be the right one. The receptionist, hospitality manager and activities coordinator create full enjoyment for my mother. Long may my mother be supported by such wonderful staff

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

My mother lived in Gracewell for nearly 4 years until her very recent death. Everything at Gracewell is very high quality indeed but it is the attitude and skills of the care staff which make this place very special. They really get to know and care about the residents and ensure that all their needs are met. My mother had very advanced Alzheimers but was treated with dignity and gentleness. When mum died, the staff were all very supportive of the family and we regard them as family.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 21 Mar 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Chingford – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

Satisfied with my father's care, has greatly improved over the last 6 months.

How likely would you be to recommend Gracewell of Chingford? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

Disappointed that the mini bus has been sold and not replaced, disappointed that residents will now have to pay for their own taxis if they wish to go out socially.
Disturbed that lighting on the top floor has not been repaired after 6 weeks.
Unhappy that my resident's radiators have not worked for some weeks during this cold spell of weather, despite being reported more that once in the maintenance book.
Surprised that the excellent long term cook has been removed and replaced by a relative.
Individual carers and deputy managers are very good.

How likely would you be to recommend Gracewell of Chingford? Neither Unlikely or Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 07 Feb 2017:

Thank you for taking the time to review Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could please speak with our Home Manager so that we can explore your concerns fully.
The Gracewell of Chingford Team

The home is run for the resident's comfort and pleasure, treating them as senior citizens who appreciate the good things in life. The residents are largely left to choose what they want to do when and where they want to do it and are supported in doing it by some very kind and helpful staff. The residence is kept clean and tidy without being overdone and not too regimented. My mother is very happy and comfortable, requires very little help, but very much appreciated the security and knowledge that if she needs help it is always in hand.

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

UK Marketing, Marketing Assistant at Gracewell of Chingford responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

So far the overall experience is great, a few small issues eg took a while and a few calls to get my mums remote for her TV only to find that the TVs has a delay so she can't work it, seems unsuitable for someone already confused. Apart from that all fab.
Thank you

How likely would you be to recommend Gracewell of Chingford? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Heather, Marketing Assistant at Gracewell of Chingford responded to this review on 11 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

Mum entered Gracewell of Chingford 6 months ago, overall the experience for mum and myself has been satisfactory/excellent.

Useful to be given a relatives guide routines/staff names/who are the seniors/laundry arrangements.

A direct tel line to mums floor is needed, essentially this is mums home and speaking to a member of staff directly rather than waiting for somebody to get back to me would be advantageous.

The activities are good however, it would be useful if residents were given some safe activities which stimulate and are not so benign eg....setting the tables/helping with laundry/arranging flowers. I am aware some residents would not be able to take part but for some, it could be animating. I am not sure that when residents arrive their current capabilities are taken into account and nurtured. I am of the opinion...if you don't use it you lose it! Mum could use stairs/make her own tea/butter her bread, slowly these simple abilities are diminishing.

How likely would you be to recommend Gracewell of Chingford? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Heather, Marketing Assistant at Gracewell of Chingford responded to this review on 03 Nov 2016:

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I have passed your feedback on to the time so that your needs can be met.
The Gracewell of Chingford Team

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