
The staff and residents are outstanding. The staff are always here to help you.Christine J(Resident / Service User)



The staff and residents are outstanding. The staff are always here to help you.Christine J(Resident / Service User)



Ivy Grove in Chingford is a luxurious care home that offers the ideal setting for personalised care of the highest standard. The dedicated team provides residential and dementia care on a permanent or short-term basis.
The home boasts a stunning collection of en-suite bedrooms as well as excellent shared facilities for residents to enjoy including stylish lounges, a welcoming café and a hair and beauty salon. The landscaped garden is a...
Care Provided by Ivy Grove
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Ivy Grove for full pricing details and T&Cs.
Contact Ivy Grove to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Jacob Mante(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (46)
- Single Rooms with ensuite Wet Room (45)
Ivy Grove Reviews (73)
Ivy Grove has a Review Score of 9.9 (9.920) out of 10, based on 20 reviews in the last 2 years.
Over all time Ivy Grove has 73 reviews.
They provided a good range of social and leisure activities and the environment both in and outdoors were always spotlessly clean.
The meals provided appetising food and staff would ensure any specific needs were met.
The team here at Gracewell of Chingford would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
Thank you to the staff at Gracewell, Chingford, for their support and help in settling my parents into their new home. You are all so kind, helpful and welcoming, which has made the transition so much easier than it might have been.
My father seems relieved to have somebody to care for him now, and my mother seems much more relaxed - she was smiling within a few hours of arriving, something she hadn’t done for a long time.
We are thrilled with your positive experience and are so glad your parents have settled in so well to Gracewell of Chingford. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.
We were recommended Gracewell of Chingford as a suitable resident home through a friend whose relative had already resided there for more than eight years and who was extremely happy and content with the professional care and excellent service provided. It is always a very big leap of faith to adjust from independent living to becoming a resident in a care home and we were naturally hesitant when considering placing our dear friend into such an environment. But all our concerns were totally unfounded and we couldn't be happier with the outcome. The facilities are truly 5*, the staff is extremely professional, very caring, accommodating and thoughtful. Our dear friend was made so very welcome in her new home which enabled her to adjust to her new surroundings in no time at all. Gone are the worries of coping by herself, being lonely and feeling isolated! Gracewell is a home of high standards in every respect and we couldn't recommend it more highly. Thank you to all the staff!
Gracewell of Chingford appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your friend has settled in well.
Mum has been looked after with great tenderness by the team at Gracewell; I couldn't be happier with her care. Prior to moving in, Mum's advancing Alzheimers was taking its toll on her and all around her - she was in a very poor mental state. When I first visited Mum at Gracewell, I couldn't be more pleasantly surprised - she had settled in so quickly, and I hadn't seen her so calm for many years. It has taken all the weight off our shoulders knowing that she is safe and happy.
At Gracewell of Chingford, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.
As with many families, it has been a challenging few months. However, we really appreciate that the staff have been kind and patient with accommodating our regular Facetime calls. The staff who answer the phone are very friendly, and always happy to provide detailed updates.
As I say, the carers themselves are dynamic and excellent. I feel confident they will keep my Dad strong until we can go back to normal times.
We believe our carers at Gracewell of Chingford go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.
Very happy with my aunts care. Would recommend this home to anyone.
We are so glad to hear your positive experience of Gracewell of Chingford and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
I would like to say how pleased I am with the care and cleanliness of this home, I have to also say how amazingly well they have coped during the Covid-19 pandemic, everyone has worked so hard to keep it out of this home, well done and thank you.
Here at Gracewell of Chingford, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.
It is one amazing place. It's like a 5 star hotel, all the staff are second to none, right from the cleaners right up to the top, I really can't say enough. They are so caring we are all so lucky that our mum is there when we go home. We have no worries about her as we know she is so well looked after. We all feel so very lucky.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team
She was happy, treated with dignity, respect, spoken to like a human and not like a child.
I was amazed in the change of her dementia. Calm, clean and happy. Thanks, Gracewell.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if their requirements change.
The Gracewell of Chingford Team
My family are grateful for all the care and love the home gave our mother. We very much appreciated it.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team
She is 97 and has no short term memory so is not always cheerful but I think they do what they can.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team
The home looks very clean. Staff are very nice, friendly caring people. Please keep it up. Rooms are big and comfortable. Food is excellent. We are pleased and happy with everything. Important to have caring carers. Staff to look after the resident. Home is a home, happiness for the resident is important.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team
My mother-in-law resided at Gracewell for 5 years. She was very well cared for in a lovely family atmosphere. Her final days were peaceful, spent in the midst of people who loved her and treated her with respect.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team
Going into a residential home for the elderly was something I hoped would never be necessary for me. I had visited such homes a number of times to visit members of family or friends and my overall opinion was of people sitting around a room on the same chair they always used, the telly would be on but nobody watching it, either their eyes were closed or showing no interest. What attracted me about Gracewell was that people were encouraged to come and go and, very especially, the lady in charge of activities had a very wide range of these with entertainers, quizzes, exercises.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team
Much love, generosity and hospitality always shown by the staff. Meals also are first class. Ambiance leaves nothing, repeat nothing, to be desired.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team
From day one, the staff were welcoming, caring and totally professional. Mum settled immediately and blossomed with the delicious and nutritious meals, fun activities and outings and the loving and devoted care of all staff.
Whenever we visited we also received a warm welcome and on several occasions, we enjoyed lunch with Mum in the bistro. Nothing was too much trouble. Latterly, as mum's health declined, she was treated with respect and dignity and we are so grateful for all the loving care she received. Thank you all.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great...
Mum lived at Gracewell of Chingford from December 2016 until her recent death. She was reluctant to move from her home of 67 years, but it was not possible for her to remain living independently. From the very moment she moved into Gracewell she was treated with dignity, respect and kindness from a wonderful team. As a result, she blossomed and became quite a character. Gracewell became her home and I was always welcomed so warmly, at any time I visited. Nothing was too much trouble and Mum really enjoyed all her lovely meals, taking part in the activities, as well as trips out. Gracewell exudes a warm and loving atmosphere, and I cannot praise everyone, from the housekeeping staff to the catering team, the professional carers and the management team, highly enough. In the end, Mum wanted to stay in her own bed, in her own room, The team made that possible, caring for her until the very last moment. Thank you all so much, I will never forget what a difference you made to us.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great...
I am more than satisfied with the level of care mum is receiving.
Concerns relate to ....her clothes being 'stuffed into her drawers, despite me labelling each drawer it is ignored, pyjamas particularly are scrunched up. Mum never lived like this at home and I feel it in a small way her dignity is not considered.
It is good that the front lounge is being used but I do despair when I visit that on quite a few occasions staff sit at one end chatting amongst themselves and residents look abandoned...staff do respond to the residents but could this not be improved?
Table clothes are quite often stained and an absence of condiments. Could Gracewell consider getting some pretty PVC tablecloths which can be wiped clean after each meal with paper serviettes available on the table? Lots of residents drop their food, ruin their clothes and look a mess.
The fruit salads are hard and lack variety.
I wish mum could be encouraged to go to the Bistro every day, I do not believe the above would be costly.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their...
Overall good. Low level of staff presence at weekends is a cause for concern both for safety reasons and for resident needs.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their...
Over all the service is very good. Resident seem happy and staff know them well and seem to have a good rapport with each one.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Gracewell of Chingford Team
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Ivy Grove.
Accreditations
There are no accreditations posted yet for Ivy Grove.
Meet the Team (1)

I share Care UK’s ethos, and I am proud to be a part of the Ivy Grove family.
My experience working as a General Manager at Ivy Grove has been very fulfilling. I work closely with my team to deliver high-quality care and a person-centred lifestyle to all of our residents at the home.
I hold a graduate diploma in law, and I am proud to have achieved a 1st class degree in nursing. In this role, it is important to have good interpersonal skills and empathy, and to be transparent in everything that I do. My favourite part of the day is when I start in the morning and interact with my team and the residents—it’s always nice to see smiles on the residents' faces at the start of the day.
Outside of work, I play football, tennis, and rugby with my friends. I also look forward to spending time with my children and being a part of the activities that they are in. I am always proud to see their achievements, be they big or small.
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