Ivy Grove

71 Hatch Lane, Chingford, London E4 6LP
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9.9 63 Reviews
  • Ivy Grove, London
Ivy Grove in Chingford is a luxurious care home that offers the ideal setting for personalised care of the highest standard. The dedicated team provides residential and dementia care on a permanent or short-term basis.

The home boasts a stunning collection of en-suite bedrooms as well as excellent shared facilities for residents to enjoy including stylish lounges, a welcoming café and a hair and beauty salon. The landscaped garden is a beautiful space for peaceful relaxation.

The team takes pride in living up to the excellent reputation they have built within the local community, and the General Manager and senior team are always keeping up-to-date with the latest training and knowledge to ensure residents always receive the best care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1680
  • Self-Funded Residential Dementia Care: from £1780

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ivy Grove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jacob Mante (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Ivy Grove Reviews (63)

Total of 63, showing 61-63
9.9

Ivy Grove has a Review Score of 9.9 (9.873) out of 10, based on 16 reviews in the last 2 years. Over all time Ivy Grove has 63 reviews.

Overall Experience

  • 52
  • 10
  • 1
  • 0
  • 0

Date Published

63
6
10
16
47

Review from Sarah C (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with my father's care, has greatly improved over the last 6 months.

Reply from UK Marketing, Marketing Assistant at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B C (Friend of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Disappointed that the mini bus has been sold and not replaced, disappointed that residents will now have to pay for their own taxis if they wish to go out socially.
Disturbed that lighting on the top floor has not been repaired after 6 weeks.
Unhappy that my resident's radiators have not worked for
some weeks during this cold spell of weather, despite being reported more that once in the maintenance book.
Surprised that the excellent long term cook has been removed and replaced by a relative.
Individual carers and deputy managers are very good.

Reply from UK Marketing, Marketing Assistant at Ivy Grove

Thank you for taking the time to review Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could please speak with our Home Manager so that we can explore your concerns fully.
The Gracewell of Chingford Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham F (Son of Resident) published on 23 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is run for the resident's comfort and pleasure, treating them as senior citizens who appreciate the good things in life. The residents are largely left to choose what they want to do when and where they want to do it and are supported in doing it by some very kind and helpful staff. The residence
is kept clean and tidy without being overdone and not too regimented. My mother is very happy and comfortable, requires very little help, but very much appreciated the security and knowledge that if she needs help it is always in hand.

Reply from UK Marketing, Marketing Assistant at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Ivy Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Ivy Grove is calculated as follows: ( (171 Excellents x 5) + (12 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 189 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ivy Grove is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (103)

Meet the Team (1)

Jacob

Jacob Mante

Job Title: General Manager

I share Care UK’s ethos, and I am proud to be a part of the Ivy Grove family.


My experience working as a General Manager at Ivy Grove has been very fulfilling. I work closely with my team to deliver high-quality care and a person-centred lifestyle to all of our residents at the home.


I hold a graduate diploma in law, and I am proud to have achieved a 1st class degree in nursing. In this role, it is important to have good interpersonal skills, and empathy, and to be transparent in everything that I do. My favourite part of the day is when I start in the morning and interact with my team and the residents—it’s always nice to see smiles on the residents' faces at the start of the day.


Outside of work, I play football, tennis, and rugby with my friends. I also look forward to spending time with my children and being a part of the activities that they are in. I am always proud to see their achievements, be they big or small.

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