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Ivy Grove

71 Hatch Lane, Chingford, London E4 6LP
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The staff and residents are outstanding. The staff are always here to help you.Christine J(Resident / Service User)
Ivy Grove, London
Ivy Grove, London
Ivy Grove, London

Ivy Grove in Chingford is a luxurious care home that offers the ideal setting for personalised care of the highest standard. The dedicated team provides residential and dementia care on a permanent or short-term basis.

The home boasts a stunning collection of en-suite bedrooms as well as excellent shared facilities for residents to enjoy including stylish lounges, a welcoming café and a hair and beauty salon. The landscaped garden is a...  

Care Provided by Ivy Grove

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,999From £2,248
Residential Dementia CareFrom £2,094From £2,356
Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each

individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Ivy Grove to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jacob Mante(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (46)
  • Single Rooms with ensuite Wet Room (45)

Ivy Grove Reviews (73)

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9.9

Ivy Grove has a Review Score of 9.9 (9.920) out of 10, based on 20 reviews in the last 2 years. Over all time Ivy Grove has 73 reviews.

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Showing 73 reviews matching selected criteria
Review from K G (Son of Resident) published on 18 June 2024 Submitted via Website
Overall Experience

As a family, we were dreading the day that mum would need to go into a care home. From the moment mum was visited by the Home Admission Team at her home, I felt that we were leaving mum in good hands. On the day of moving in, mum was a bit upset and within minutes the care team had mum settled and smiling. And before long mum was off helping to lay the tables with staff andmeeting the other residents. Mum has been at the Ivy since March and has settled in brilliantly thanks to the fantastic staff at the Ivy. The whole team that helps to run the Ivy, make family members always welcome when you arrive at the home. The home is clean and the food menu choices are fantastic. The home has a great daily activity program, that the residence always happily participates in. We as a family are very pleased that we found the Ivy Care home for mum. And I would recommend this care home to anyone looking for long- or short-term care. Thanks again to all the team at Ivy for taking great care of our mum.

Reply from April Jones, Reviews Team at Ivy Grove

Thank you so much for leaving us such wonderful feedback. We really do cherish these comments and it really elates the whole team to hear that we are doing a good job. Once again thank you for taking the time to write a review. We love your mum and the presence that she brings to Ivy Grove. Kind regards Ivy Grove Team.

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Review from Jeanette G (Daughter-in-law of Resident) published on 6 June 2024 Submitted via Website
Overall Experience

We were so worried about mum going into a care home, but from the moment she arrived she was made to feel so welcome and like she was part of the Ivy Grove family. Mum loves music and dancing and all the staff make time to put music on and have a dance with her. When we visit she is always off chatting to other residents or staff who are always very engaging. We are always offered drinks and snacks when we visit which is lovely to have a cuppa with mum. And there is always some activity going on whether it's a singer, an exercise class or trips out. The food at Ivy Grove is superb always delicious and there is a choice, mum certainly enjoys it. The staff at Ivy Grove are amazing from the Domestics, Laundry ladies, Cooks, Carers, Entertainment, Hairdresser, Receptionists and Management they all make time for the residents, to make sure they are happy and treated with dignity. We are so blessed that mum was placed in this wonderful caring home.

Reply from April Jones, Reviews Team at Ivy Grove

Thank you very much for taking the time to leave us feedback about your experience. Reading your kind words has really uplifted us all here. We love your mum as she has brought so much joy to Ivy Grove. Thank you once again. Warmest thanks the Care UK team

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Review from Stephen T (Son of Resident) published on 30 January 2024 Submitted via Website
Overall Experience
My dad initially went into Ivy Grove for a four-week respite stay. At the end of that time, he had settled in and decided to become a full-time resident.
From my initial contact with the administration staff to settling Dad in, all the staff have been warm and welcoming. The home is well-managed and organised. We are emailed regularly and kept up to date with menus and information for the coming week. Nothing seems to be too much trouble.
All areas of the home are clean and bright, the menu is varied and Dad says the food is good and there is a lot of it! Anything he asks for he seems to get.
The team of staff are exceptionally kind and thoughtful, talking to the residents as they pass by and sitting with them in the lounge.
All Dad's visitors have said the home is the best they have been in.

I would recommend Ivy Grove to anyone considering moving into a care home.

Reply from April Jones, Reviews Team at Ivy Grove
Hi Stephen, thank you very much for taking the time to leave us feedback about your experience.
At Ivy Grove Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Many thanks, the Care UK team.

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Review from B F (Resident / Service User) published on 16 October 2023 Submitted via Postal Card
Overall Experience

Had a pleasant 15-day visit. The food was excellent, plenty of it. Staff were friendly, and the laundry was excellent. I enjoyed the activities but would have enjoyed a more varied list of activities, as there was a lot of exercise and singing. Staff were all very pleasant and helpful. I would definitely recommend Ivy Grive in all aspects of care and would enjoy visiting again.

Reply from April Jones, Reviews Team at Ivy Grove
Hi, thank you very much for taking the time to leave us feedback about your experience.
At Ivy Grove Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.

Many thanks, the Care UK team.

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Review from J M (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience

Very friendly and clean care home. Staff are very helpful. Mum suffers from extreme anxiety and depression. Staff are very kind to Mum.

Reply from April Jones, Reviews Team at Ivy Grove
Hi, thank you very much for taking the time to leave us feedback about your experience.
At Ivy Grove Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.

Many thanks, the Care UK team.

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Review from Marion W (Sister of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience
My sister has only been a resident in Ivy Grove Care Home for eight weeks but the staff have all been so welcoming and everything, so far, has been excellent as far as my sister's needs are concerned.
Unfortunately, I don't think my sister is able to show her appreciation but we are hoping, as time passes, she will.

Thank you for the "care" on offer, we would have wished for her to stay in her own home but sadly, it wasn't possible. Many thanks once again.

Reply from April Jones, Reviews Team at Ivy Grove
Hi Marion, thank you very much for taking the time to leave us feedback about your experience.
At Ivy Grove Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.

Many thanks, the Care UK team.

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Review from M J (Daughter of Resident) published on 31 August 2023 Submitted via Website
Overall Experience
Care homes are a last resort to most families. Having visited a few, our family chose Ivy Grove. I would definitely recommend Ivy Grove if you find yourself in this difficult situation.
The staff go out of their way, are so kind, helpful, and welcoming with a can do attitude.
The manager is fabulous at his job and leads his team in a caring and kind way.
If there are issues, the staff listen, and they are noted and sorted straight away.
Our family feel welcomed on our daily visits and we see first hand the care that is given to our Mum and other residents and they are all truly marvellous.
We really like the entertainment offered at the home ie. the singers, violinists etc. Mum loves music so this has been an added bonus.

Mum had her birthday at Ivy Grove this year, the lovely chef made a beautiful cake and we had the use of the lovely family room to celebrate as a family. It's these little touches that make Ivy Grove stand out.

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Review from Andrew M (Son of Resident) published on 18 April 2023 Submitted via Postal Card
Overall Experience

On Valentine's Day, the entertainment manager arranged a romantic dinner for Mum and Dad. The head housekeeper and chef did a lively job of decorating the room with hearts etc. Mum wasn't looking her best when I arrived but one member of staff took the trouble to wash and blow dry her hair and put her in a dress (Mum looked in the mirror and said "Don't I look pretty!"). There was even a red rose for Dad to give to Mum and a bottle of non-alcoholic champagne on the table. The whole event was very special and the staff went above and beyond.

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Review from Guy T (Son of Resident) published on 13 April 2023 Submitted via Website
Overall Experience
Moving my mum from the house where she lived for sixty-one years was a big wrench, however, the team at Ivy Grove Care Home have been brilliant at helping her settle in and adapt to her new surroundings. The home admissions advisor has been a constant source of information and support since the first meeting. The maintenance staff ensured that her room had all her familiar picture and photos displayed. Nothing is too much trouble for any of the staff, everyone is approachable and is engaged with us regularly to ensure that my mum's needs are being met.
My mum has made some new friends with the other residents. It has really brought her out of her shell.

She really enjoys the amazing food and wide range of activities and events that are arranged. My mother-in-law and one of her friends have also expressed interest at moving to Ivy Grove, based on how much my mum is enjoying her new life at the home.

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Review from Louise T (Daughter of Resident) published on 9 February 2023 Submitted via Website
Overall Experience
It's been a month since Mum moved into Ivy Grove and I just wanted to take the time to say a big thank you to all of you and all the other members of the team for looking after her and making me feel so comfortable and confident knowing she is so cared for.
I can't lie that the last few years have been very difficult and emotional all round and, being an only child, has meant I've been looking after Mum every day. Having her somewhere that I know she is safe has lifted such an enormous weight off my shoulders.

From April showing us around on our first visit to Ivy Grove to her coming to see Mum, everyone has been so lovely and welcoming. You are all angels. I know it has been a bit tough for her to adjust and settle in, not helped by her recent UTI but, hopefully, once we have her glasses back and start to make her room even more recognisable she will start to relax more. I can only thank you again.

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Review from E M (Daughter of Resident) published on 6 January 2023 Submitted via Website
Overall Experience

My mum has been in the care home since when my dad passed in July 2021 which she moved in August. It's a lovely care home and my mum has always thanked me for putting her there but she's still grieving her loss of 60 years and although the service is great and the people are great, she's missing being around her family.

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Review from Ami A (Daughter of Resident) published on 4 November 2022 Submitted via Website
Overall Experience

We received an incredible amount of support from the entire team. Mum was treated like a queen on her birthday with a cake baked on-site by the wonderful chef, balloons and the downstairs room to have a party; it truly was special and deeply appreciated. The team made provision for Mum to sit in the office some mornings to mirror her old experiences in nursing and make the environment feel relevant to her. This was their idea and a reflection of the personalised service they provide. It was a welcomed distraction for Mum from the anxiety that comes with dementia and want to go home. The property itself is warm, beautifully and comfortably decorated; it's no secret that I overstayed past visiting hours to spend time with Mum watching tv! The smart speaker was a joy, and we could play Mum's favourite songs for her at lunchtime, music therapy being so important for generating positive emotions and feelings of well-being. This was a very positive experience as part of what can be a challenging situation.

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Review from Janet M (Daughter of Resident) published on 12 October 2022 Submitted via Postal Card
Overall Experience

My mother was a resident for a month on a respite break. She was overwhelmed at first but the staff were so attentive, tailor-making a transition program which met her individual needs. She gradually joined in the activities provided and now feels relaxed and safe in her new surroundings. Would thoroughly recommend.

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Review from R H (Respite Resident) published on 31 March 2022 Submitted via Postal Card
Overall Experience

I was here for one month so this review is only a snapshot of the home. All the staff have been unfailingly helpful in whatever they do but there appear to be some training issues. Some things I thought would be done as routine were not. I had to ask for clothes to be washed and the bed to be changed, room cleaning etc. Once asked for all these were done speedily and well. The building is showing its age and needs maintenance. In my room, there are plumbing/electric problems. I understand the owners may have this in hand.

Reply from Samantha Debenham, Personal Assistant at Ivy Grove

Thank you for taking the time to submit your review of Ivy Grove following your respite stay with us – we were particularly happy to see your excellent scores for the team and care at the home. Our care home is very much that – an individual’s home – and we always respect everyone’s wishes. I...  

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Review from Jean M (Daughter of Resident) published on 8 February 2022 Submitted via Website
Overall Experience
I needed to say the biggest Thank you to absolutely everyone at this care home, they are an amazing team of individuals.
I always felt that my Mum was cared for as if she was Mum to all the carers, she was happy, comfortable and cherished right to the end.

I also have gotten to know the team and will miss them all, even in my Mum's later Dementia driven moods they would somehow make it better for me and even help me to see the funny side! I am so grateful, Mum could not have been in a better place.

To the two members of staff, you were with her right at the end and my Mum could not have had a nicer way to go. This organisation is so lucky to have you all.

Thank you so much

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Review from Alison P (Daughter of Resident) published on 25 November 2021 Submitted via Website
Overall Experience

My mum is extremely well cared for at Gracewell, physically, emotionally and medically. I have confidence in every member of staff and feel relieved and thankful that Mum has settled so well into daily life at Gracewell.

Reply from Luciana Dobos, General Manager at Ivy Grove

Here at Gracewell of Chingford, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Carson T (Son of Resident) published on 10 September 2021 Submitted via Postal Card
Overall Experience

A fantastic afternoon at the care home 'carnival'. All the residents and staff had a brilliant time singing and dancing. Thanks to all the staff for being so caring and supportive.

Reply from Nalini Sooben, General Manager at Ivy Grove

Our team here at Gracewell of Chingford are so grateful for your comments. Our activities coordinator and the team, work hard to provide engaging and stimulating activities for all of our residents; we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from B G (Sister of Resident) published on 10 September 2021 Submitted via Postal Card
Overall Experience

Friendly, professional and a lovely place for my sister to be.

Reply from Nalini Sooben, General Manager at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Lisa P (Daughter of Resident) published on 12 July 2021 Submitted via Postal Card
Overall Experience

When I first went to Gracewell of Chingford I was very impressed with the standards of furnishings, cleanliness and friendliness of staff. My mum has been in there for three months on respite following a major hip operation. She settled down nicely and enjoyed the food and activities. Everyone has been helpful whenever I have any questions and the care my mum has received has been very good. I don't know how I would have coped without Gracewell.

Reply from Nalini Sooben, General Manager at Ivy Grove

We are thrilled with your positive experience and are so glad your mum has settled in so well to Gracewell of Chingford for her respite stay. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Ronald N (Son of Resident) published on 28 June 2021 Submitted via Website
Overall Experience

I found the service provided by Gracewell of Chingford to be of the highest standard. The can-do attitude of all the staff throughout the care home came as a great comfort to our family, this being the first time we had opted for respite care for our Mother. Nothing was too much trouble for the excellent staff and my Mother has decided to extend her stay for another week due to her striking up friendships with both staff and residents. I would like to extend my gratitude and thanks to all at Gracewell of Chingford and keep up the great work!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 January 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Ivy Grove.

Awards / Recognitions (123)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Ivy Grove.

Meet the Team (1)

Jacob Mante
Jacob ManteJob Title:General Manager

I share Care UK’s ethos, and I am proud to be a part of the Ivy Grove family.

My experience working as a General Manager at Ivy Grove has been very fulfilling. I work closely with my team to deliver high-quality care and a person-centred lifestyle to all of our residents at the home.

I hold a graduate diploma in law, and I am proud to have achieved a 1st class degree in nursing. In this role, it is important to have good interpersonal skills and empathy, and to be transparent in everything that I do. My favourite part of the day is when I start in the morning and interact with my team and the residents—it’s always nice to see smiles on the residents' faces at the start of the day.

Outside of work, I play football, tennis, and rugby with my friends. I also look forward to spending time with my children and being a part of the activities that they are in. I am always proud to see their achievements, be they big or small.

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