Ivy Grove

71 Hatch Lane, Chingford, London E4 6LP
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9.9 63 Reviews
  • Ivy Grove, London
Ivy Grove in Chingford is a luxurious care home that offers the ideal setting for personalised care of the highest standard. The dedicated team provides residential and dementia care on a permanent or short-term basis.

The home boasts a stunning collection of en-suite bedrooms as well as excellent shared facilities for residents to enjoy including stylish lounges, a welcoming café and a hair and beauty salon. The landscaped garden is a beautiful space for peaceful relaxation.

The team takes pride in living up to the excellent reputation they have built within the local community, and the General Manager and senior team are always keeping up-to-date with the latest training and knowledge to ensure residents always receive the best care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1680
  • Self-Funded Residential Dementia Care: from £1780

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Ivy Grove to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jacob Mante (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (45)

Ivy Grove Reviews (63)

Total of 63, showing 21-40
9.9

Ivy Grove has a Review Score of 9.9 (9.873) out of 10, based on 16 reviews in the last 2 years. Over all time Ivy Grove has 63 reviews.

Overall Experience

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  • 10
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Date Published

63
6
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47

Review from E M (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home since when my dad passed in July 2021 which she moved in August. It's a lovely care home and my mum has always thanked me for putting her there but she's still grieving her loss of 60 years and although the service is great and the people are great, she's missing being
around her family.

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Review from Ami A (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received an incredible amount of support from the entire team. Mum was treated like a queen on her birthday with a cake baked on-site by the wonderful chef, balloons and the downstairs room to have a party; it truly was special and deeply appreciated. The team made provision for Mum to sit in the
office some mornings to mirror her old experiences in nursing and make the environment feel relevant to her. This was their idea and a reflection of the personalised service they provide. It was a welcomed distraction for Mum from the anxiety that comes with dementia and want to go home. The property itself is warm, beautifully and comfortably decorated; it's no secret that I overstayed past visiting hours to spend time with Mum watching tv! The smart speaker was a joy, and we could play Mum's favourite songs for her at lunchtime, music therapy being so important for generating positive emotions and feelings of well-being. This was a very positive experience as part of what can be a challenging situation.

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Review from Janet M (Daughter of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for a month on a respite break. She was overwhelmed at first but the staff were so attentive, tailor-making a transition program which met her individual needs. She gradually joined in the activities provided and now feels relaxed and safe in her new surroundings. Would thoroughly
recommend.

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Review from R H (Respite Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was here for one month so this review is only a snapshot of the home. All the staff have been unfailingly helpful in whatever they do but there appear to be some training issues. Some things I thought would be done as routine were not. I had to ask for clothes to be washed and the bed to be changed,
room cleaning etc. Once asked for all these were done speedily and well. The building is showing its age and needs maintenance. In my room, there are plumbing/electric problems. I understand the owners may have this in hand.

Reply from Samantha Debenham, Personal Assistant at Ivy Grove

Thank you for taking the time to submit your review of Ivy Grove following your respite stay with us – we were particularly happy to see your excellent scores for the team and care at the home. Our care home is very much that – an individual’s home – and we always respect everyone’s wishes. I understand that you asked not to be disturbed at all (outside of usual checks and mealtimes) in your room, which we completely understood, so team members respected this and waited for you to request any cleaning of the space or your clothing, rather than enter your room which you’d asked us not to do – when you asked for cleaning or any assistance, this was, of course, actioned straight away. We also noted that there was one issue with a light sensor (the light not switching off in the bathroom when not in use) – the electrician in the home was not able to rectify this on the same day but this job was completed soon after.

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Review from Jean M (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to say the biggest Thank you to absolutely everyone at this care home, they are an amazing team of individuals.
I always felt that my Mum was cared for as if she was Mum to all the carers, she was happy, comfortable and cherished right to the end.
I also have gotten to know the team and will
miss them all, even in my Mum's later Dementia driven moods they would somehow make it better for me and even help me to see the funny side! I am so grateful, Mum could not have been in a better place.


To the two members of staff, you were with her right at the end and my Mum could not have had a nicer way to go. This organisation is so lucky to have you all.


Thank you so much

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Review from Alison P (Daughter of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is extremely well cared for at Gracewell, physically, emotionally and medically. I have confidence in every member of staff and feel relieved and thankful that Mum has settled so well into daily life at Gracewell.

Reply from Luciana Dobos, General Manager at Ivy Grove

Here at Gracewell of Chingford, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Carson T (Son of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic afternoon at the care home 'carnival'. All the residents and staff had a brilliant time singing and dancing. Thanks to all the staff for being so caring and supportive.

Reply from Nalini Sooben, General Manager at Ivy Grove

Our team here at Gracewell of Chingford are so grateful for your comments. Our activities coordinator and the team, work hard to provide engaging and stimulating activities for all of our residents; we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from B G (Sister of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, professional and a lovely place for my sister to be.

Reply from Nalini Sooben, General Manager at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Lisa P (Daughter of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first went to Gracewell of Chingford I was very impressed with the standards of furnishings, cleanliness and friendliness of staff. My mum has been in there for three months on respite following a major hip operation. She settled down nicely and enjoyed the food and activities. Everyone has been
helpful whenever I have any questions and the care my mum has received has been very good. I don't know how I would have coped without Gracewell.

Reply from Nalini Sooben, General Manager at Ivy Grove

We are thrilled with your positive experience and are so glad your mum has settled in so well to Gracewell of Chingford for her respite stay. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Ronald N (Son of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the service provided by Gracewell of Chingford to be of the highest standard. The can-do attitude of all the staff throughout the care home came as a great comfort to our family, this being the first time we had opted for respite care for our Mother. Nothing was too much trouble for the excellent
staff and my Mother has decided to extend her stay for another week due to her striking up friendships with both staff and residents. I would like to extend my gratitude and thanks to all at Gracewell of Chingford and keep up the great work!

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Review from Sally R (Daughter of Resident) published on 6 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at this home for over 2 and a half years and had the experience of staying on each of the 3 floors as her dementia progressed. Staff always displayed compassion and kindness to her, ensuring her dignity was upheld and communicated with her family in a professional manner. Prior
to the Covid pandemic, family visitors were always warmly greeted.
They provided a good range of social and leisure activities and the environment both in and outdoors were always spotlessly clean.
The meals provided appetising food and staff would ensure any specific needs were met.

Reply from Nelly Sooben, General Manager at Ivy Grove

The team here at Gracewell of Chingford would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from Helen P (Daughter of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to the staff at Gracewell, Chingford, for their support and help in settling my parents into their new home. You are all so kind, helpful and welcoming, which has made the transition so much easier than it might have been.


My father seems relieved to have somebody to care for him now, and

my mother seems much more relaxed - she was smiling within a few hours of arriving, something she hadn’t done for a long time.

Reply from Nelly Sooben, General Manager at Ivy Grove

We are thrilled with your positive experience and are so glad your parents have settled in so well to Gracewell of Chingford. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Brigitte B (Power of Attorney of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended Gracewell of Chingford as a suitable resident home through a friend whose relative had already resided there for more than eight years and who was extremely happy and content with the professional care and excellent service provided. It is always a very big leap of faith to adjust
from independent living to becoming a resident in a care home and we were naturally hesitant when considering placing our dear friend into such an environment. But all our concerns were totally unfounded and we couldn't be happier with the outcome. The facilities are truly 5*, the staff is extremely professional, very caring, accommodating and thoughtful. Our dear friend was made so very welcome in her new home which enabled her to adjust to her new surroundings in no time at all. Gone are the worries of coping by herself, being lonely and feeling isolated! Gracewell is a home of high standards in every respect and we couldn't recommend it more highly. Thank you to all the staff!

Reply from Nelly Sooben, General Manager at Ivy Grove

Gracewell of Chingford appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your friend has settled in well.

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Review from David T (Son of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been looked after with great tenderness by the team at Gracewell; I couldn't be happier with her care. Prior to moving in, Mum's advancing Alzheimers was taking its toll on her and all around her - she was in a very poor mental state. When I first visited Mum at Gracewell, I couldn't be more
pleasantly surprised - she had settled in so quickly, and I hadn't seen her so calm for many years. It has taken all the weight off our shoulders knowing that she is safe and happy.

Reply from Nelly Sooben, General Manager at Ivy Grove

At Gracewell of Chingford, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.

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Review from Tom C (Son of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a blessing that my Dad has been cared for in this wonderful home. During these unprecedented times, Gracewell of Chingford has kept my Dad strong and well. Today, when I had my video-call with Dad, I was delighted to see him looking better than ever. The carers are warm, kind and treat each resident
as an individual. The home itself is beautiful with luxurious facilities, beautiful rooms and a peaceful, well-maintained garden. On top of that, the home is run by an excellent manager, who goes above and beyond to make sure that the residents are safe and well cared for.
As with many families, it has been a challenging few months. However, we really appreciate that the staff have been kind and patient with accommodating our regular Facetime calls. The staff who answer the phone are very friendly, and always happy to provide detailed updates.
As I say, the carers themselves are dynamic and excellent. I feel confident they will keep my Dad strong until we can go back to normal times.

Reply from Nelly Sooben, General Manager at Ivy Grove

We believe our carers at Gracewell of Chingford go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.

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Review from P B (Nephew of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with my aunts care. Would recommend this home to anyone.

Reply from Nelly Sooben, General Manager at Ivy Grove

We are so glad to hear your positive experience of Gracewell of Chingford and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Lesley S (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how pleased I am with the care and cleanliness of this home, I have to also say how amazingly well they have coped during the Covid-19 pandemic, everyone has worked so hard to keep it out of this home, well done and thank you.

Reply from Nelly Sooben, General Manager at Ivy Grove

Here at Gracewell of Chingford, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.

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Review from Christine G (Daughter of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is one amazing place. It's like a 5 star hotel, all the staff are second to none, right from the cleaners right up to the top, I really can't say enough. They are so caring we are all so lucky that our mum is there when we go home. We have no worries about her as we know she is so well looked after.
We all feel so very lucky.

Reply from Marketing, Marketing at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

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Review from Judy K (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is what all care should be like! I cried when I put my mum here for respite, I cried more taking her out.
She was happy, treated with dignity, respect, spoken to like a human and not like a child.
I was amazed in the change of her dementia. Calm, clean and happy. Thanks, Gracewell.

Reply from Marketing, Marketing at Ivy Grove

Thank you for taking the time to review Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if their requirements change.
The Gracewell of Chingford Team

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Review from Nick B (Son of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are grateful for all the care and love the home gave our mother. We very much appreciated it.

Reply from Marketing, Marketing at Ivy Grove

Thank you for taking the time to share your experience of Gracewell of Chingford.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Chingford Team

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Ivy Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Ivy Grove is calculated as follows: ( (171 Excellents x 5) + (12 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 189 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ivy Grove is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (103)

Meet the Team (1)

Jacob

Jacob Mante

Job Title: General Manager

I share Care UK’s ethos, and I am proud to be a part of the Ivy Grove family.


My experience working as a General Manager at Ivy Grove has been very fulfilling. I work closely with my team to deliver high-quality care and a person-centred lifestyle to all of our residents at the home.


I hold a graduate diploma in law, and I am proud to have achieved a 1st class degree in nursing. In this role, it is important to have good interpersonal skills, and empathy, and to be transparent in everything that I do. My favourite part of the day is when I start in the morning and interact with my team and the residents—it’s always nice to see smiles on the residents' faces at the start of the day.


Outside of work, I play football, tennis, and rugby with my friends. I also look forward to spending time with my children and being a part of the activities that they are in. I am always proud to see their achievements, be they big or small.

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