Ivy Grove

April and the team were really warm and welcoming to dad and I. Dad feels like Ivy Grove is now something of a second home for him. He's made great friends with the team and with other residents there. The rooms are lovely, big and have great facilities. There are always activities going on every day to keep dad entertained. The food is of a very high standard and plenty of it too. I'd like to thank everyone there for looking after dad so well - I know he's in good hands at Ivy Grove and means that I don't have to worry.

I can't speak highly enough of this care home. They looked after my father-in-law until he passed. The whole team are the most caring people I have ever met. Nothing is too much trouble for any of them. The rooms are lovely and kept spotless. The furniture they provide is excellent. The food is all freshly prepared and the choice is amazing. They have entertainment daily and make sure all the residents are happy. Any medical issues are reported to a doctor who visits the home regularly. My father-in-law was so happy here.

As a family, we were dreading the day that mum would need to go into a care home. From the moment mum was visited by the Home Admission Team at her home, I felt that we were leaving mum in good hands. On the day of moving in, mum was a bit upset and within minutes the care team had mum settled and smiling. And before long mum was off helping to lay the tables with staff andmeeting the other residents. Mum has been at the Ivy since March and has settled in brilliantly thanks to the fantastic staff at the Ivy. The whole team that helps to run the Ivy, make family members always welcome when you arrive at the home. The home is clean and the food menu choices are fantastic. The home has a great daily activity program, that the residence always happily participates in. We as a family are very pleased that we found the Ivy Care home for mum. And I would recommend this care home to anyone looking for long- or short-term care. Thanks again to all the team at Ivy for taking great care of our mum.

We were so worried about mum going into a care home, but from the moment she arrived she was made to feel so welcome and like she was part of the Ivy Grove family. Mum loves music and dancing and all the staff make time to put music on and have a dance with her. When we visit she is always off chatting to other residents or staff who are always very engaging. We are always offered drinks and snacks when we visit which is lovely to have a cuppa with mum. And there is always some activity going on whether it's a singer, an exercise class or trips out. The food at Ivy Grove is superb always delicious and there is a choice, mum certainly enjoys it. The staff at Ivy Grove are amazing from the Domestics, Laundry ladies, Cooks, Carers, Entertainment, Hairdresser, Receptionists and Management they all make time for the residents, to make sure they are happy and treated with dignity. We are so blessed that mum was placed in this wonderful caring home.

I would recommend Ivy Grove to anyone considering moving into a care home.

Had a pleasant 15-day visit. The food was excellent, plenty of it. Staff were friendly, and the laundry was excellent. I enjoyed the activities but would have enjoyed a more varied list of activities, as there was a lot of exercise and singing. Staff were all very pleasant and helpful. I would definitely recommend Ivy Grive in all aspects of care and would enjoy visiting again.

Very friendly and clean care home. Staff are very helpful. Mum suffers from extreme anxiety and depression. Staff are very kind to Mum.

Thank you for the "care" on offer, we would have wished for her to stay in her own home but sadly, it wasn't possible. Many thanks once again.

Mum had her birthday at Ivy Grove this year, the lovely chef made a beautiful cake and we had the use of the lovely family room to celebrate as a family. It's these little touches that make Ivy Grove stand out.

On Valentine's Day, the entertainment manager arranged a romantic dinner for Mum and Dad. The head housekeeper and chef did a lively job of decorating the room with hearts etc. Mum wasn't looking her best when I arrived but one member of staff took the trouble to wash and blow dry her hair and put her in a dress (Mum looked in the mirror and said "Don't I look pretty!"). There was even a red rose for Dad to give to Mum and a bottle of non-alcoholic champagne on the table. The whole event was very special and the staff went above and beyond.

She really enjoys the amazing food and wide range of activities and events that are arranged. My mother-in-law and one of her friends have also expressed interest at moving to Ivy Grove, based on how much my mum is enjoying her new life at the home.

From April showing us around on our first visit to Ivy Grove to her coming to see Mum, everyone has been so lovely and welcoming. You are all angels. I know it has been a bit tough for her to adjust and settle in, not helped by her recent UTI but, hopefully, once we have her glasses back and start to make her room even more recognisable she will start to relax more. I can only thank you again.

My mum has been in the care home since when my dad passed in July 2021 which she moved in August. It's a lovely care home and my mum has always thanked me for putting her there but she's still grieving her loss of 60 years and although the service is great and the people are great, she's missing being around her family.

We received an incredible amount of support from the entire team. Mum was treated like a queen on her birthday with a cake baked on-site by the wonderful chef, balloons and the downstairs room to have a party; it truly was special and deeply appreciated. The team made provision for Mum to sit in the office some mornings to mirror her old experiences in nursing and make the environment feel relevant to her. This was their idea and a reflection of the personalised service they provide. It was a welcomed distraction for Mum from the anxiety that comes with dementia and want to go home. The property itself is warm, beautifully and comfortably decorated; it's no secret that I overstayed past visiting hours to spend time with Mum watching tv! The smart speaker was a joy, and we could play Mum's favourite songs for her at lunchtime, music therapy being so important for generating positive emotions and feelings of well-being. This was a very positive experience as part of what can be a challenging situation.

My mother was a resident for a month on a respite break. She was overwhelmed at first but the staff were so attentive, tailor-making a transition program which met her individual needs. She gradually joined in the activities provided and now feels relaxed and safe in her new surroundings. Would thoroughly recommend.

I was here for one month so this review is only a snapshot of the home. All the staff have been unfailingly helpful in whatever they do but there appear to be some training issues. Some things I thought would be done as routine were not. I had to ask for clothes to be washed and the bed to be changed, room cleaning etc. Once asked for all these were done speedily and well. The building is showing its age and needs maintenance. In my room, there are plumbing/electric problems. I understand the owners may have this in hand.

I also have gotten to know the team and will miss them all, even in my Mum's later Dementia driven moods they would somehow make it better for me and even help me to see the funny side! I am so grateful, Mum could not have been in a better place.

To the two members of staff, you were with her right at the end and my Mum could not have had a nicer way to go. This organisation is so lucky to have you all.

Thank you so much

My mum is extremely well cared for at Gracewell, physically, emotionally and medically. I have confidence in every member of staff and feel relieved and thankful that Mum has settled so well into daily life at Gracewell.

A fantastic afternoon at the care home 'carnival'. All the residents and staff had a brilliant time singing and dancing. Thanks to all the staff for being so caring and supportive.

Friendly, professional and a lovely place for my sister to be.