Wood Hill Grange Care Home

It has been a pleasure to see and meet such wonderful staff members.

Excellent friendly staff looked after both my Mother and Father. While visiting everyone is so professional and friendly.

We have been here a week after a challenging six weeks. The care provided to Dad has been excellent. The staff have been kind, supportive but encouraging him to do things for himself. I was anxious about him being in a care setting but have been pleasantly surprised, but this is mainly down to your staff. The facilities are good the rooms are a bit bare but the cleanliness is good. Can't comment on the activities as I haven't seen them.

Mum settled well and feels at home. Staff are very friendly and helpful. Mums bedroom is fine and the meals are ok.

My mum received a warm welcome on arrival from hospital, and has had excellent care throughout her stay for assessment. I cannot praise all the staff highly enough.

Dad was in Wood Hill Grange for around 4 months. The care for Dad was excellent. Where there needs to be improvement is with the activities that the residents do not see, such as billing for the residents' care and provision of a welcome pack to the residents' families.

My Mum's care has been outstanding, the staff have looked after my Mum with dignity and treated her like a family member. They got her to ear regular meals and she's put weight on. She's happier than we've seen her in a long time, the staff got Mum to join in activities on a daily basis and me and my brother have seen a vast difference in her well being and moods. I can't put into words how grateful we are.

Since mum came, she has come on in leaps and bounds. The care and support she is receiving is amazing. Staff are more than fantastic, the care and support is beyond expectations. Mum has put weight on, made new friends and eating properly. Her speech has now improved, her general moods and outlook on things have massively improved. This is due to the great care and support she is receiving. Couldn't recommend this place enough, I would highly recommend.

Mum was well looked after the four weeks she was in Wood Hill Grange. I cannot fault the overall experience.

My markings are all "good". On principle, I rarely use "excellent". The latter is a quality towards which we should always be striving and not allowing complacency to creep in and management certainly seems to be doing that at Wood Hill Grange.

My relative was moved to Wood Hill Grange in January as the previous care home could no longer cope. We were understandably worried that the move would be problematic. On the contrary, the staff ensured that our relative settled in quickly and happily. We are delighted for all concerned. Thank you.

The staff at Woodhill Grange are very caring and understanding, nothing is too much trouble. The establishment is very clean and tidy. The quality of food on offer is excellent.

Training looks to be good, I have ten years experience in the sector. The food is good and wholesome with choices available. Each resident has a named key worker which works well in terms of clothing, medication enquiries and the social care which each resident has. Staff are good at dealing with my cousin's Parkinson's and are aware of his difficulties/mood swings. Management is approachable and friendly and very keen to see residents as individuals but part of the community at Wood Hill Grange Care Home.