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- Highcroft Hall Residential Care Home

We would recommend to anyone looking for a care homeWendy P(Daughter of Resident/Service User)

Mom is extremely happyKath M(Daughter of Resident/Service User)

Excellent! Thank you so muchSharon M(Daughter of Resident/Service User)

We would recommend to anyone looking for a care homeWendy P(Daughter of Resident/Service User)

Mom is extremely happyKath M(Daughter of Resident/Service User)

Excellent! Thank you so muchSharon M(Daughter of Resident/Service User)

At Highcroft Hall the team, several of whom have been with the home for around 10 years, are devoted to enriching the lives of their residents. They support them to have an active role to play in how their home is run, giving them a true sense of belonging and purpose.
Providing residential and dementia care, they also offer respite care breaks, which can be booked in advance. These are...
Care Provided by Highcroft Hall Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1169 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Highcroft Hall Residential Care Home for full pricing details and T&Cs.
Contact Highcroft Hall Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Shaun Peters(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Highcroft Hall Residential Care Home Reviews (70)
Highcroft Hall Residential Care Home has a Review Score of 9.6 (9.574) out of 10, based on 14 reviews in the last 2 years.
Over all time Highcroft Hall Residential Care Home has 70 reviews.
Some Staff communicate very well..Always calling me to inform me regarding mothers health.
They do show love towards my mum and communicates very well with her.
Need to provided more culture foods.
Carers are very approachable.
I just need to thank the Activity Cordinator she's amazing. She has brought life into my mums life.well done.z
Within the home there is still room for improvement.ie. Staff need to be singing from the same hymn book.
Communication book or ipad just for taking messages from carers family.
Thank you for taking the time to share such positive feedback about Highcroft Hall. We truly appreciate your kind words and are delighted you've had a great experience. It means a great deal to us that you chose to share your thoughts.
I would place any family member in this home from home, knowing they would be safe, well fed and cared for by every member of staff.
Thank you for sharing such a lovely review. It means so much to know you feel your loved ones would be safe, well nourished and warmly cared for in our home.
I would not hesitate in recommending Highcroft Care Home, my mom has been there coming up to 3 years, and all the wonderful staff annot do enough for her. They make me and all the family welcome.
Thank you for sharing such lovely feedback. We're delighted your mom continues to feel so well supported, and it's wonderful to know you and your family feel welcome whenever you visit.
Mum passed away at Highscroft Hall on the 15th of December 2025. My sister I stayed with her during her final days. The staff were all supportive, helpful and lovely. Mum, Joan, was really well looked after. The staff worked with love and kindness, and that was obvious to see. At the end of Mum's life, the staff were amazing! Allowing Mum to pass away at the home with care, love and dignity. Her family were welcomed, at all hours. Nothing was too much trouble. We felt like part of the Highcroft Hall 'family'. During the last few days we were listened to, when we needed to talk about Mum. She was dying at this time, and it really helped. We laughed together, about things she had done. The result of dementia on her personality, which the staff and residents tolerated with good grace and understanding. For my sister and I it should have been a sad time, but it wasn't. Mum and the staff gave us memories to remember. And I am truly blessed knowing that when the decision had to be made, my sister and I made the right one. That was placing our much-loved mother, Joan, into the care of Highcroft Hall staff and accommodation. Karen.
Thank you for sharing such a moving reflection on the care your mum received. We are humbled that you felt supported, welcomed at all times and part of a family during such an important time. Knowing that the team's compassion brought comfort means a great deal to us.
My brother went to stay at Highcroft Hall following a stay in hospital. His previous supported living placement had broken down and he was having many falls. Since being at Highcroft Hall his physical and mental health has improved. The care staff and management are all very approachable and deal with any concerns/requests straight away. My brother has settled in very well and feels at home. It is a huge weight off my shoulders knowing he feels happy and safe in his surroundings with staff who care and support him with dignity and respect. Thankyou.
Thank you for sharing such wonderful feedback. We are delighted to hear your brother has settled in so well and that his health has improved since joining us. It means so much to know he feels happy, safe and supported by our team. Providing care with dignity and respect is at the heart of what we do, and we're pleased this has given you peace of mind.
I am happy that Mom is always content and there are always plenty of activities to keep her occupied and the occasional trip out.
Many thanks for all the care and support.
Thank you so much for your kind words. We're really pleased to hear your mother is happy and well cared for, and that you feel supported and kept in the loop. It's lovely to know she enjoys the activities and outings.
Months and every time I visit which is
At least 4 times a week she is always
Comfortable, to be honest she looks healthier than she did prior to her stay physically.
Nothing is ever any bother for the staff , from when you walk in it's always immaculately clean , all the staff are always very helpful.
It gives me great comfort that she is iwell looked after.
Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that your mother feels comfortable and is thriving during her stay with us. It means a great deal to know that our staff's efforts and the environment we've created are making such a positive difference. Thank you again for your continued trust and support.
We will be forever grateful to all the wonderful people that work so tirelessly here. It is probably the hardest decision I have ever made to seek care for my mum when we could no longer cope but I can honestly say this place is genuinely a sanctuary that picked us up at our lowest ebb and is a safe haven where mum is happy and is flourishing . From the minute we walked in Sean & all his team were fantastic supporting both mum & myself through the process, making the transition easier to cope with. The accommodation is spotless, food fantastic and there is always something going on to keep the residents busy. Sean and the team are to be highly commended for what they have managed to achieve here.
Thank you so much for your heartfelt feedback. We understand how difficult it can be to make the decision to seek care for a loved one, and we're truly grateful that you have entrusted us with this responsibility. It means a great deal to know that you feel supported and that your loved one is...
The staff supported his transition to your care home at such a really difficult time for me and him
He is now settled and safe in your care which makes it easier for me to come to terms with what has happened.
Thank you so much for your kind words. We're truly grateful you took the time to share your experience. It means a great deal to us to know that our team was able to support both you and your loved one during such a difficult transition.
In the round, we are very pleased with the care provided mum at Highcroft Hall. It is our first experience of placing a parent in care so I am not sure what 'excellent' might look like. However on all attributes below we feel the service is good to excellent.
Thank you for your thoughtful review. We understand that choosing care for a loved one is a big step, and we're glad to hear you're pleased with the care your mum is receiving at Highcroft Hall. Our team is dedicated to providing the best possible support, and we truly appreciate your feedback.
My Mom recently passed in Highcroft after being with them for over 8 years. I want to praise the care and support she received during her time. The staff on the top floor were very good- one staff member in particular was wonderful during her stay and her last days. Thanks to the team.
Thank you for sharing your kind words for the team at Highcroft, especially during this difficult time. We're truly sorry for your loss and grateful that we could provide such a high standard of care and support for your mum over the years. We will make sure to pass your appreciation on to that staff member and the team. Thank you so much for taking the time to leave such a wonderful review.
We can leave my mother in law knowing that we have no worries or concerns when we get home. She is well looked after. Thank you to all the staff.
Thank you for your wonderful feedback for our team at Highcroft Hall. We're so pleased to hear that you've had such a positive experience with us and that your mother-in-law is so well cared for. Our team is dedicated to providing the best care, and it's great to know you feel reassured and confident. We truly appreciate your kind words and will pass them on to the team.
My aunt is currently a resident, and my mother was here for a short while before she passed away. I think the staff here are wonderful, they treat the residents with dignity and respect. The home is always clean with a welcoming atmosphere. Perhaps the entertainment and activities could be improved a little. But the overall standard of care is is excellent.
Thank you for your kind words and review. We're so pleased to hear that you've had such a positive experience with our dedicated staff and the care they provide. We're also delighted to share that we've recently welcomed a new activities coordinator, who will be spending time getting to know the...
My father has been cared for at Highcroft Hall now for over two years, the facilities are very good and the staff and management are very caring and friendly to deal with. Visiting is really easy and turn up as and when we want with good parking. Dad is very comfortable there and his room and ensuite bathroom are in mint condition at all times. Communication is great.
Thank you so much for your lovely feedback on Highcroft Hall. We're delighted to hear that your father is so well cared for and we're thrilled to hear that we've continued to exceed your expectations over the last two years. Your kind words mean a lot and we will be sure to pass them on to the team.
I am very happy with the care at Highcroft Sanctuary care. My mother has been there since March 2023. The staff are lovely and caring and always have time to talk in their busy schedule. Management are always approachable and welcoming. I feel happy that my mother is in a safe and caring place.
Thank you for your review for Highcroft Hall, the team will be delighted to read your comments.
Dad has been at Highcroft Hall now for over a year and we are so pleased with the genuine care, love and attention he receives every day. It was a very difficult decision for dad to go into care, but we have piece of mind that the team supports dad with his needs. There are plenty of activities, entertainment and the staff really make a fuss of dad which lifts his wellbeing. We are regularly asked if we want anything added to his care plan and any potential concerns are addressed and actioned. A huge thank you to the manager and all the wonderful staff that all work really hard.
She first went in for respite and was made so welcome and at ease by all the management and staff. She asked if she could live there and give her home up, so we know she must feel happy and safe to do that. We have seen a marked improvement in her. Many thanks to all.
Thank you so much for taking the time to review our home. It's wonderful to hear your mum was content and chose to stay with us at Highcroft Hall. It really is the biggest compliment to our team at the home. Best wishes, Fae
Nan entered the home as a respite care case with the intention of only staying for a few weeks. Nan quickly became comfortable in her ensuite room. One huge difference between Highcroft Hall Residential Care Home and the previous facility none attended is that she has the freedom to choose where she spends her time. Nan has enjoyed her time here so much that she has decided to stay as a permanent resident.
Thank you so much for your review! It's so wonderful to hear that your nan has decided to make her move to Highcroft Hall permanent and that she likes the creature comforts. Respite care is often a great way to see if a residential home could be the next step, and your nan must agree! Best wishes, Fae
Mom desperately needed respite care, so we applied for Highcroft Hall, mom was very reluctant after Respite at a different home, The manager at Highcroft did a home visit and gently won her round. The initial stay was 2 weeks, the first week was hard as she only had a memory of the previous one, slowly they built up her confidence and we were surprised when she wanted to stay another week, then an extra week, 4 weeks in total, she started to be like our Mom again, not a constant worry for her safety and wellbeing. The fourth week came and she then decided that being on her own again wasn't what she wanted, so she made the decision to become a permanent resident, which for us as a family was a massive relief. She is looking better than she has in a very long time, put a bit of weight on, and the staff are amazing. They are so caring and you can tell from just being in there that they all enjoy what they do, attend when you want, very clean and we are so thankful to this fabulous team.
I have been very pleased with the care and support my mum has received at Highcroft Hall Residential Care Home. The staff are friendly and helpful, and they always treat the residents with dignity and respect. The care manager is very professional and approachable, and she keeps me up to date with what’s going on with regular meetings. The home is clean and comfortable, and there are plenty of activities for the residents to enjoy. I would highly recommend this home to anyone looking for quality care for their loved ones.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 February 2020Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 03 Jul 2025
Residents at Highcroft Hall Residential Care Home in Wolverhampton were recently treated to a delightful and heart-warming experience when two Shetland ponies, Lollipop and Moomin, paid a special visit. Organised...
There are no upcoming events for Highcroft Hall Residential Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Highcroft Hall Residential Care Home.
Meet the Team (6)

I'm Shaun, the Home Manager at Highcroft Hall. I've been part of Sanctuary for 10 years and have grown within the company since I first joined. With over 15 years of experience in care, I’m deeply passionate about what I do. My focus is always on delivering person-centred care tailored to each individual, and enriching the lives of our residents is at the heart of everything we do. For me, seeing a resident smile is the greatest reward. Together with my dedicated team, we strive every day to create a happy, welcoming home.

I'm Pariss, the Deputy Manager at Highcroft Hall. I’ve worked in care for 12 years, starting in domiciliary care before moving into nursing and residential settings, areas I truly enjoy and feel passionate about. I find my role incredibly rewarding. I love meeting and caring for residents from all walks of life and feel privileged to make a positive difference in their lives, just as they do in mine.

I'm Tracy, the Administrator at Highcroft Hall. I've worked with Sanctuary for 9 years across several homes, and I’ve been in my current role for the past 4 and a half years. I have a genuine passion for working in care and supporting residents and their families through a smooth and welcoming transition into our home. I’m always available for advice or a friendly chat; nothing is ever too much trouble. I love my job and the opportunity it gives me to meet new people every day.

I love my residents and I love working for Sanctuary Care. This is the best care home and care provider I have worked for.

I love how rewarding it is to work in care.

I love speaking to the residents and helping them. I am passionate about helping them to have a clean environment to live in.
Frequently Asked Questions about Highcroft Hall Residential Care Home
What types of Care is Highcroft Hall Residential Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highcroft Hall Residential Care Home have?
There are 52 Single Rooms.
What are the Facilities & Services at Highcroft Hall Residential Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Highcroft Hall Residential Care Home to the centre of Wolverhampton?
2.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highcroft Hall Residential Care Home to verify any information. View our terms and conditions. Highcroft Hall Residential Care Home has an Enhanced Service -more info.