Lightbowne Hall

262 Lightbowne Road, Moston, Manchester M40 5HQ

Anchor's Lightbowne Hall is located at the centre of the Moston community in Manchester. The home provides friendly and comfortable residential and dementia care for up to 52 residents in single en-suite rooms. The home's en-suite rooms are each equipped with a TV, DVD player, mini fridge and telephone point. WiFi is available throughout the home. In 2016, one of the quiet lounges was converted into a pub for customers and their families to enjoy.

Anchor's dedicated care team take the time to get to know the individual and work with them and their loved ones to create detailed care plans to ensure their care needs are continually met. They provide dementia care and provide on-going training to ensure their approach is best for customers living with dementia. Anchor work hard to get to know well-trained nursing and care staff at customers, build relationships and ensure all aspects of the service provided is focused on individual and compassionate care.

Anchor are one of England’s largest providers of housing and care for the those over 55 years of age and have over 40 years’ experience as a not-for-profit provider of services to older people. They were voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016.

Anchor's dementia care team achieved the Outstanding Dementia Care Innovation for their Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015. Anchor reinvest the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

Group: Anchor

Person in charge: Hannah Cowan (Home Manager)

Local Authority / Social Services: Manchester City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Directions:

Lightbowne Hall is close to local services and amenities including:

Broadhurst Park is within a short walk.
There is a Post Office within half a mile.
Bus services 88 and 151 run near Lightbowne Hall.
There are doctor's surgeries within 1 mile.
The nearest hospital is North Manchester General Hospital which is within 2 miles.

Latest Care Quality Commission* Report on Lightbowne Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Lightbowne Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Lightbowne Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.536 for Lightbowne Hall is calculated as follows: ( (56 Excellents x 5) + (19 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 84 Ratings = 4.536

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.481 Points relating to the number of positive Reviews for Lightbowne Hall is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10.4 Target = 0.481

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Lightbowne Hall has a Review Score of 9 (9.017) from 7 Reviews


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lightbowne Hall?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lightbowne Hall

  • Daughter of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    2

My mum moved to Lightbowne Hall in March 2018, as you can imagine it is a traumatic time for her and her family and knowing that she will be cared for well is important. The manager and the carers couldn't have been more helpful, they made mum very welcome and reassured us that she would be fine. Mum loves her new room and joins in all the activities, I haven't seen her this happy in a long time, she has new friends and loves all the staff.
As her family and after many years of always being on alert for something to happen Lightbowne Hall has been a godsend. Having my first full nights sleep without waking up and checking my phone in case there had been a problem is amazing.

How likely would you be to recommend Lightbowne Hall? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

My mother moved into Lightbowne Hall just over two weeks ago.
Very happy with everything at the home. I feel that my mother is safe and secure. Her care needs are met to a very high standard.
My mother is enjoying having her meals cooked for her and she is overwhelmed by the choice and presentation of the food cooked for her. The staff are brilliant and give the residents dignity and respect, they are very happy and always reassure me. This is really home from home and we, as a family, feel we have no worries at all.
The manager is very approachable and genuinely cares and is always around to discuss anything, the office door is open at all times.

How likely would you be to recommend Lightbowne Hall? Extremely Likely

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Average Rating:   4.9 out of 5

My Mother in law was admitted to Lightbowne Hall in 2014. She was happy, content and most of all, treated with the utmost dignity and respect. The family felt she was safe and secure. The staff are polite, welcoming and very caring.

My Mother in law suddenly passed away in hospital. The staff and management have shown myself and the whole family love and support and even since her passing in March, we still visit the home and often call into the café on the first floor for a cup of tea. As a family, we are very grateful for care and support given.

How likely would you be to recommend Lightbowne Hall? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has lived at Lightbowne Hall since 2014, she is very happy and content. All the staff are lovely, kind and caring, they look after my mother very well. My Mother feels safe and secure living at Lightbowne Hall. My mother is treated with the upmost dignity and respect and her values really count.

How likely would you be to recommend Lightbowne Hall? Extremely Likely

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Average Rating:   5 out of 5

My mother-in-law stayed in Lightbowne Hall for respite and she received excellent care. The staff were fantastic; they looked after her with great patience, understanding, and kindness. Their compassionate approach alleviated my mother-in-law’s anxiety, ensured that she was safe and provided us with peace of mind that she was being very well cared for during the respite period.
The care home was spotlessly clean, well equipped and very welcoming. I have no hesitation in recommending Lightbowne Hall and hope that my mother-in-law will be able to receive respite care there in the future.

How likely would you be to recommend Lightbowne Hall? Extremely Likely

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Average Rating:   4.6 out of 5

Not enough staff. Some carers are lying about hygiene care. Food is disgusting. Overall the staff are lovely and some are extremely caring in the job. They get stressed because not enough staff are on.

How likely would you be to recommend Lightbowne Hall? Don't know

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Average Rating:   3.1 out of 5

My mother has been in Lightbowne Hall, Moston for five years. She has been poorly many times and on return to the home she has been given all the care and attention for all of her needs.
The staff go above and beyond.
The manager is always willing to help not just my Mam but also all of the family. Her door is always open to ask any questions and there is always an answer.

How likely would you be to recommend Lightbowne Hall? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 16 May 2018

We currently have one vacancy for care. Please contact Lightbowne Hall for further information.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

May 2014

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lightbowne Hall