Lightbowne Hall

When my dad was moved to Lightbowne Hall he looked relaxed straight away. I found that the warmth was in abundance from all of the staff who work there. The help that was rendered to dad was like they were looking after a member of their own family. Emotion was not held back when looking after my dad's best interest and he was blessed to have them in his corner. I would highly recommend Lightbown Hall to anyone who were or have a relative that requires help to trust them and put them in safe hands.

I trust this place because my mum in law spent seven years in the home. Everyone can do each other's job so there is no need to worry. On the odd occasion, they had a slip-up but was rectified 10 fold.

I do worry about my brother's health and wellbeing all the time, but I know he's in the best place. They take very good care of him and keep us informed at all times. I know I can ring up anytime and they will help as best they can.

Just the best.

Lovely bright rooms, dining and lounge area.

I found it hard personally to adapt to institutional life, but that's no reflection on the home. Overall, I felt that the permanent staff were kind, friendly, and loving to residents, some of whom were often distressed. I had concerns though about some of the agency staff who I felt didn't care about the residents and sometimes shouted and finger-pointed at people. I assume lack of training led to this behaviour. I was aware that sometimes permanent staff felt there were not enough staff on duty, and that if they were feeling unhappy it affected everyone in the room. I think that Covid restrictions must have made a big difference because, without volunteers and visitors on the floor, some residents often said they felt bored and depressed.

I feel grateful for the kindness and care shown to my sister and the good information and feedback given to me.

The care staff and managers at Lightbowne Hall are all so wonderful, caring and compassionate towards the needs of my mother. They go above and beyond what we expected and all the family are incredibly grateful for the care they show. Everyone always has a smile to greet us even though I know how busy they all are. I can't thank all the staff enough for what they do for my mum. Many, many thanks.

Friendly, happy staff. Regular phone contact and updates regarding my mum wellbeing. The grounds and inside of home always maintained to a high standard.

It is hard to comment on cleanliness, facilities or rooms as due to covid did not see inside.

We are extremely happy with the care that our aunt is receiving at Lightbowne Hall care home in Moston, Manchester. She has been a resident for a number of years and is very happy there. She is always saying that she is well looked after and cared for. Our aunt loves the staff there and can't speak too highly of them.

Thank you from the bottom of my heart.

Thank you.

Staff are pleasant. The care home is always clean and tidy. my mum is always clean and looked after. I have not seen my mum for 3 months due to the Covid virus, but as far as I know there have been no cases at the home, which says everything about the quality of care and hygiene. I have seen my mum today for the first time and she was well presented and fine.

Excellent care home. I have ticked excellent for 'activities' although I appreciate in these difficult times activities have been severely curtailed. I must stress that my family appreciate the extra effort made to care for my mother and other residents in these very trying circumstances. We feel that no more could have been done to provide support.

As with any specialised organisation, especially with care, it is very critical to get the correct way of working. I can justify this with past no so good experiences as staff come and go. But, overall issues have become much much better. The staff does work extremely hard and carry out duties and roles to the best of their ability.

Although Lightbowne Hall is not the worst care home out there, there is definitely room for improvement. Standard of care depends on who is on duty. Some very good, others lazy. Certain team leaders are not approachable and don't respond quick enough to concerns. Communication between staff and family very poor. The laundry needs to do better. Clothes always come back rolled in a ball, screwed up and often damp. Activities are near non-existent with no activities coordinator in place. Overall the home could be better led and again the current manager in place doesn't come across as approachable.

My aunt sadly passed away in February 2020. Her passing was not an easy one but I have nothing but praise and gratitude for the way in which the care staff looked after her, they treated her with kindness and humanity and did everything within their power to preserve her dignity in difficult circumstances, for which I will be forever grateful. Prior to this, my aunt had been a resident for approximately two years, suffering from Alzheimer’s and vascular dementia she was no longer able to look after herself in the community. My aunt was always treated with compassion and kindness . Thank You.

The staff are very friendly and professional.

Dad has been happy and well cared for, for over 3 years now in Lightbowne Hall. The staff are wonderful and treat residents with dignity and love. I love coming into the home on visits and to occasionally help out where I can.