Lightbowne Hall

262 Lightbowne Road, Moston, Manchester M40 5HQ
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9.7 60 Reviews
  • Lightbowne Hall, Manchester
Anchor's Lightbowne Hall is located at the centre of the Moston community in Manchester. The home provides friendly and comfortable residential and dementia care for up to 52 residents in single en suite rooms.

Lightbowne Hall is proud to have achieved silver Veteran Friendly Framework (VFF) accreditation to be able to provide tailored support for veterans.

The home provides comfortable and modern accommodation and benefits from private secure gardens. Residents have the benefit of a pub area to enjoy with others in the home.

Anchor's dedicated care team takes the time to get to know the individual and work with them and their loved ones to create detailed care plans to ensure their care needs are continually met.

Lightbowne Hall provides on-going training to ensure their approach is best for customers living with dementia. The team of well-trained care staff build relationships and ensure all aspects of the service provided focus on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

Our colleagues at Lightbowne Hall will be happy to discuss our fees and what is included in these.

These prices are only a guideline, please contact Lightbowne Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rebecca Mardy (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Lightbowne Hall directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (52)

Visiting

  • Visitors are welcome at Lightbowne Hall.

Parking

  • Onsite parking is available, including disabled spaces.

Lightbowne Hall Reviews (60)

9.7

Lightbowne Hall has a Review Score of 9.7 (9.736) out of 10, based on 17 reviews in the last 2 years.
Over all time Lightbowne Hall has 60 reviews.

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Reviewer Connection to Lightbowne Hall
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Review from W M (Son of Resident) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy since moving into Lightbrowne Hall. The management and staff are very friendly and helpful and obviously care a lot about the resident's welfare. The rooms are excellent and the communal areas are very spacious and open. There is a good choice of food and activities. The pub and
the tea room are regularly used. The home is always very clean. My mum has been in numerous homes over the last few years and I would highly recommend Lightbowne Hall to anyone with a loved with who needs full-time care.
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Review from A T (Niece of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and responsive to requests.
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Review from I W (Son of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lightbowne Hall provides a safe secure and family environment for its residents. Although the needs of each individual resident differ no one is excluded from events and occurrences within and outside of the home. I am very much assured by what I see that my relative receives excellent care and attention.
I have never been in a care home as well run as staff as this one.
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Review from H J (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great caring staff and efficient service to family members.
Staff work very hard and are a credit to Anchor.
Mum is well catered for and all staff work a person-centred approach, which is evident in the service provided.
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Review from J M (Daughter of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam came here last year and has settled in very well. Very well looked after always clean and tidy. Would say more fluids after lunch as she always seems to be very thirsty when we come to see her after lunch.
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Review from Peter N (Son of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff at Lightbowne Hall to be very approachable and friendly, nothing is too much trouble for them. Mam has settled in well. She is always clean and well cared for. I found the facilities here to be good also.
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Review from Darren G (Son of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, Mum is well looked after. staff go above and beyond. Thank you to all the team at Lightbowne Hall.
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Review from J C (Daughter-in-law of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff, welcoming for visitors. Residents are always clean and content. If we have any issues they have been resolved immediately. No complaints about how the home is organised. Whatever time of the day we visit we have always found the staff interacting with my mother-in-law which is important
to us as she suffers with dementia. We feel the care home meets her needs and ours!
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Review from Steve P (Son of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last seven years excellent care.
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Review from Phil S (Son of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my dad was moved to Lightbowne Hall he looked relaxed straight away. I found that the warmth was in abundance from all of the staff who work there. The help that was rendered to dad was like they were looking after a member of their own family. Emotion was not held back when looking after my dad's
best interest and he was blessed to have them in his corner. I would highly recommend Lightbown Hall to anyone who were or have a relative that requires help to trust them and put them in safe hands.
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Review from Adam S (Brother-in-law of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I trust this place because my mum in law spent seven years in the home. Everyone can do each other's job so there is no need to worry. On the odd occasion, they had a slip-up but was rectified 10 fold.
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Review from Jeanette A (Sister of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do worry about my brother's health and wellbeing all the time, but I know he's in the best place. They take very good care of him and keep us informed at all times. I know I can ring up anytime and they will help as best they can.
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Review from Thomas C (Husband of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is being well cared for by the staff, they are very friendly, and helpful in the way they organise things for her, and for us who are visiting whilst Covid 19 is still with us.
Good food, good cleaning, good accommodation.
Just the best.
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Review from Doris H (Friend of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with care and attention from staff. Lovely environment, extremely clean and lovely gardens.
Lovely bright rooms, dining and lounge area.
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Review from Elizabeth W (Respite Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I found it hard personally to adapt to institutional life, but that's no reflection on the home. Overall, I felt that the permanent staff were kind, friendly, and loving to residents, some of whom were often distressed. I had concerns though about some of the agency staff who I felt didn't care about
the residents and sometimes shouted and finger-pointed at people. I assume lack of training led to this behaviour. I was aware that sometimes permanent staff felt there were not enough staff on duty, and that if they were feeling unhappy it affected everyone in the room. I think that Covid restrictions must have made a big difference because, without volunteers and visitors on the floor, some residents often said they felt bored and depressed.
Reply from Leisa Millard, Home Manager at Lightbowne Hall

Thank you for taking the time to review Lightbowne Hall, and we are pleased that you rate our overall standard as good. We apologise for the issues that you have highlighted. We have discussed these with you, and we have put procedures in place to address these concerns moving forward.

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Review from Christine S (Sister of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel grateful for the kindness and care shown to my sister and the good information and feedback given to me.
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Review from M S (Daughter of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff and managers at Lightbowne Hall are all so wonderful, caring and compassionate towards the needs of my mother. They go above and beyond what we expected and all the family are incredibly grateful for the care they show. Everyone always has a smile to greet us even though I know how busy
they all are. I can't thank all the staff enough for what they do for my mum. Many, many thanks.
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Review from Michael B (Son of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, happy staff. Regular phone contact and updates regarding my mum wellbeing. The grounds and inside of home always maintained to a high standard.
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Review from J L (Daughter of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad stayed at Lightbowne for emergency respite care. From the 1st contact with the manager to speaking to the receptionist and carers they were all very friendly, approachable and professional. This put my mind at ease at a very stressful time. They allow 1 face to face visit a week behind a screen
which really helped in these difficult covid times and also video calls. If staff were concerned about my dad they would contact me and always told me how he was. I could see from the video calls and face visits the excellent interaction the carers had with my dad. My dad has Alzheimer's so couldn't tell me much but always commented on the lovely food and lovely staff. Again helping ease my worry. I wouldn't hesitate again booking my dad in for respite or recommending this home.
It is hard to comment on cleanliness, facilities or rooms as due to covid did not see inside.
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Review from Maureen C (Niece of Resident) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy with the care that our aunt is receiving at Lightbowne Hall care home in Moston, Manchester. She has been a resident for a number of years and is very happy there. She is always saying that she is well looked after and cared for. Our aunt loves the staff there and can't speak
too highly of them.
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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Lightbowne Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.736 for Lightbowne Hall is calculated as follows: ( (149 Excellents x 5) + (51 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 201 Ratings = 4.736
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lightbowne Hall is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

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