Colne View

Dame Mary Walk, Colchester Road, Halstead CO9 2FF
Review Us
9.8 167 Reviews
  • Colne View, Halstead
Colne View is a purpose-built care home offering a range of high-quality services, including residential, nursing and dementia care on a permanent and respite basis. They also offer supportive palliative and end of life care.

Situated in the charming town of Halstead, the home has a lively yet homely atmosphere. Residents can enjoy a range of facilities including a café, cinema room and hair salon. Each bedroom is individually styled with en-suite facilities. Outside there are beautiful, landscaped and secure gardens.

At Colne View, the friendly, compassionate team delivers care that is centred on the individual. Residents are involved in all aspects of their care so they can continue to feel valued and live as independently as possible.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1688
  • Self-Funded Residential Dementia Care: from £1778
  • Self-Funded Nursing Care: from £1928
  • RESPITE Self-Funded Residential Care: from £1898
  • RESPITE Self-Funded Residential Dementia Care: from £1988
  • RESPITE Self-Funded Nursing Care: from £2138

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Colne View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Monica Boldeata (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • On Site

Colne View Reviews (167)

Total of 167, showing 41-60
9.8

Colne View has a Review Score of 9.8 (9.803) out of 10, based on 47 reviews in the last 2 years. Over all time Colne View has 167 reviews.

Overall Experience

  • 132
  • 31
  • 2
  • 0
  • 2

Date Published

167
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Review from Robert S (Son of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found all the staff have been so attentive and caring toward my mum. Always encouraging her to keep positive.

Reply from Kim Richardson, Reviews Team at Colne View

Hi Robert, thank you very much for taking the time to leave us feedback. We are so pleased that we have been able to help Mum and for your high scores across all areas of the home and care support.
At Colne View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Linda S (Resident) published on 8 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home very welcoming and very caring.

Reply from Kim Richardson, Reviews Team at Colne View

Hi Linda, thank you very much for taking the time to leave us feedback about your experience.
At Colne View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your overall experience with us has been a positive one.

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Review from G S (Friend of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff enough for the care and attention they have given my friend from the word go! After trying to settle my friend for over 2 years, 10 care homes later I found Colne View and can't believe I never came here first! What has helped the most is the regular communication from the staff
and the fact they respect me as a visitor too. My friend now has finally settled and the visits are enjoyable. 10/10!

Reply from Kim Richardson, Reviews Team at Colne View

Thank you very much for taking the time to leave us feedback about your experience with us. We are so pleased that we have been a part of your friend's care support and that all your visits are now once again enjoyable.
At Colne View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Sunil P (Son of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, professional and very caring. A home/family away from home. Well managed.

Reply from Kim Richardson, Reviews Team at Colne View

Hi Sunil, thank you very much for taking the time to leave us feedback about your experience. We are so pleased to hear that your experience of our staff are kind, caring and professional.
At Colne View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Raksha P (Respite Resident) assisted by family/friend published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was instrumental in providing me the right support when required. They treated me with respect and dignity. My angels!

Reply from Kim Richardson, Reviews Team at Colne View

Hi and thank you very much for taking the time to leave us this wonderful feedback about your experience of moving into Colne View. We are pleased to see the five star scores you have given us for every area.
At Colne View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from C I (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience is good. My mother is settling in and is well cared for. The main issue is a general lack of staff at weekends and no management. It is a pleasant setting with a friendly ambiance. Occasionally parking is a challenge. It can sometimes be difficult to cope with a certain 'resident'.

Reply from Samantha Debenham, Reviews Team at Colne View

Thank you for rating your overall experience as good, we are delighted to hear your mother has settled in well and you’re happy with the care at Colne View. Just to reassure you, we always make sure that we have the right numbers of colleagues on hand, both throughout the day as well as the night, seven days a week, to ensure that we always deliver the safe, high quality care that we’re known for. When you visit, you may not always see every team member, especially during the day when there’s lots going on. We are sorry to hear you have occasionally struggled with parking, our colleagues double park to leave room for visitors, but we understand this can happen when we have staff training. We are always reviewing residents' care types to ensure they are in the place that suits them, I believe this has already happened. Please do let us know at any time if you have any questions or comments, we’ll always be here to help.

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Review from Ena S (Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfied with everything and I'm very happy living here.

Reply from Kim Richardson, Reviews Team at Colne View

Hi and thank you very much for taking the time to leave us feedback.
We are so pleased to hear that your move to Colne View Care Home has been a positive experience. At Colne View - Care UK we set a high standard for ourselves, so we are very pleased to hear that your move to us has been beneficial for you. We are so glad you are happy living at Colne View.
Thank you, the Care UK team.

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Review from W G (Resident) assisted by family/friend published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here, well looked after and I feel safe. I enjoy going to the activities and going out in the minibus.

Reply from Kim Richardson, Reviews Team at Colne View

Thank you very much for taking the time to leave us feedback about your experience here at Colne View. We are particularly pleased you enjoy your outings in the minibus and the range of activities on offer.
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Emily B (Granddaughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very daunting for our family when we made the decision to find my grandad a care home, but I can safely say I feel happy knowing that he is in the best place possible. It is like a hotel! So many lovely activities going on and lots of different areas for the residents to spend their time. The
staff are always happy to help and are very warm, kind and passionate. I can see they have built up a great relationship with my grandad. I feel it is a safe positive and happy place with all the home-to-home comforts!
You’re all doing an amazing job and I am so grateful for you looking after my grandad.

Reply from Hannah Atherley, Reviews Team at Colne View

Hi Emily, thank you very much for taking the time to leave us feedback about your experience. We are delighted with your 5-star review, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Nina B (Sister-in-law of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my sister-in-law is receiving at Colne View. She has been a resident for some months and I can honestly say that her physical and mental health have improved enormously. The staff are patient and caring and work hard to make her and the other residents feel secure, comfortable
and looked after. I cannot speak highly enough of their dedication and kindness. I would recommend Colne View tightly for the level of care and also the beautiful surroundings and comfort the home offers.

Reply from Caprice Geisha, Reviews Team at Colne View

Thank you very much for taking the time to leave us feedback about your experience.
At Colne View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from N R (Daughter of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a number of years and I have to say in all the time that she has, we have had no complaints whatsoever. The staff are so friendly and nothing is ever too much. They always take 5 minutes out of their busy day to stop and chat. My mum always seems content and never anxious.
And I feel all her needs are met and she's happy and comfortable. I wouldn't hesitate to recommend the care home to anyone looking for somewhere for their loved ones.

Reply from Hannah Atherley, Reviews Team at Colne View

Hi, thank you very much for reviewing Colne View 5 stars. We are delighted to hear you are happy with the care and environment. We take pride in providing a varied activities programme, however, we are always open to feedback and new ideas.

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Review from D L (Friend of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased I got our dear friend into Colne View Care Home. My experience with every one of the staff I have met has been top-class. I only have to ask and I get answers. My friend is well looked after and staff are always popping in to see her and to see her well-being. I met the main person at
Colne View, I can speak to her or phone whenever I like and she will see to my needs. I tell folk how pleased I am with Colne View.

Reply from Belle Newman, Reviews Team at Colne View

Thank you very much for taking the time to leave us feedback about your experience.
We are so pleased to hear that your friend has settled in well at Colne View. We pride ourselves in delivering first-class care to both the resident and their loved ones. We will be sure to pass your kind comments on to the team.

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Review from Richard B (Son of Resident) published on 7 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, I cannot find fault with Colne View care home. Mum needed care after Dad suffered a debilitating stroke. We knew that he would also ultimately need care. Even though the care needs were likely to be different, the team at Colne View facilitated 2 rooms opposite each other so that my parents
could be together. After 74 years of marriage, this was all they wanted and Colne View made it happen! Since then the care and attention from every single member of staff from the management, the nurses, the health care assistants, the cleaners, the laundry, activities, catering and maintenance (sorry if any missed) has been carried out with genuine compassion and empathy.

Reply from Belle Newman, Reviews Team at Colne View

Thank you very much for taking the time to leave us feedback about your experience.


We are so pleased to hear that you have received good care and attention from the whole team at Colne View. It is a pleasure to have supported you and your family and to know that this has been valued. We will be sure to share your kind words with the team.


We have a varied activities programme at Colne View. If there is something your loved one would enjoy, we are always open to suggestions and feedback. You are always invited to discuss this with us.


Once again thank you for your kind words and positive review.

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Review from J S (Resident) published on 4 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here for three weeks so my experiences are limited. The activities are excellent, the food is mainly to my liking. It's very clean and my room is nicely decorated. Outside activities include visiting a local nursery to help the under-fours with their reading.

Reply from Hannah Atherley, Manager at Colne View

Thank you for your lovely words, we are pleased to hear you're happy with your new home.

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Review from K K (Resident) published on 4 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, the staff made me very welcome and they are very understanding, caring and alert to every need. The activities are brilliant and always different. The food is excellent as are the staff when it's being served. They are very observant and always check we have what we need. I really love my
room and the bed is so comfy. I love all the outdoor places we go to and riding in the minibus is great. I do love it here so very much. Thank you.

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Review from M M (Wife of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He is very well looked after. The staff are kind and considerate and attend to his needs with care and kindness. They all show kindness to family members, which helps make stressful situations much easier to deal with!
Thank you, everyone!

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Review from L T (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Colne View has been amazing in the run-up to Christma, providing some lovely activities for the residents, including a visit from some real penguins! The home looks amazing with all the decorations, with many either placed or made by the residents themselves. My mum has been having a great time, even
if she can't remember it afterwards!

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Review from Anni N (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Mother is in this Care UK home in Halstead. I am disgusted to hear that my mother asked a care nurse that she needed to go to the toilet, to be told that she has had to do it in her knickers/nappy because the staff does not have enough toilet hoists in the home. This is disgusting! You wouldn't leave
an animal in its own waste. My Mother feels so degraded that she is being told to do this. This is the first time I have heard of this. This home is not cheap so if you are thinking of putting your loved one here think again. I will complain to Social Care Ombudsman about this!

Reply from Samantha Debenham, Personal Assistant at Colne View

Thank you for your feedback, we appreciate your positive scores around activities and cleanliness here at Colne View. We are saddened to hear of this experience, and we do take your concerns seriously. We understand there has been a misunderstanding in the information that has been received about using the hoists, there is always a hoist available for every resident. The matter discussed in the review is currently being investigated by the Home Manager.

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Review from M R (Friend of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit the home I am warmly greeted by every member of staff. They go above and beyond the call of duty. The facilities are amazing, A lovely coffee shop which we all like to enjoy whilst visiting. A first-class establishment.

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Review from M W (Granddaughter of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my visits to the care home, I have always found the staff to be kind and caring. It is well organised and a lovely welcoming environment for residents and their visitors. We particularly like the 'cafe area' on the ground floor to meet with family members as it is a spacious, quiet and relaxing
place to meet. It has plenty of space for wheelchairs and I can even bring my young baby in her pushchair too! We never feel rushed and all our questions are answered when we have them. Best of all, my grandad seems very comfortable at the care home and well cared for.

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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Colne View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Colne View is calculated as follows: ( (450 Excellents x 5) + (99 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 554 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Colne View is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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