Colne View

Dame Mary Walk, Colchester Road, Halstead CO9 2FF
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9.8 169 Reviews
  • Colne View, Halstead
Colne View is a purpose-built care home offering a range of high-quality services, including residential, nursing and dementia care on a permanent and respite basis. They also offer supportive palliative and end of life care.

Situated in the charming town of Halstead, the home has a lively yet homely atmosphere. Residents can enjoy a range of facilities including a café, cinema room and hair salon. Each bedroom is individually styled with en-suite facilities. Outside there are beautiful, landscaped and secure gardens.

At Colne View, the friendly, compassionate team delivers care that is centred on the individual. Residents are involved in all aspects of their care so they can continue to feel valued and live as independently as possible.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1688
  • Self-Funded Residential Dementia Care: from £1778
  • Self-Funded Nursing Care: from £1928
  • RESPITE Self-Funded Residential Care: from £1898
  • RESPITE Self-Funded Residential Dementia Care: from £1988
  • RESPITE Self-Funded Nursing Care: from £2138

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Colne View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Monica Boldeata (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • On Site

Colne View Reviews (169)

9.8

Colne View has a Review Score of 9.8 (9.815) out of 10, based on 46 reviews in the last 2 years.
Over all time Colne View has 169 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Colne View
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Total of 169, showing 121-140
Review from J V (Sister-in-law of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law was brought into Colne View for palliative care and received the best care from nurses, carers and all those who work here.
Everyone was so kind and nice to us all especially towards the end when it was most needed.
We cannot thank you enough.
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Review from Glenn S (Son of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very caring and Friday.
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Review from Ashley N (Son of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very nice and friendly. My mum is very happy here.
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Review from Tony M (Sister of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say, we have found the carers second to none.
Reception staff courteous and helpful and go out of their way to do as much as possible for us.
Very clean, food excellent. What more could I want for my sister.
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Review from Janice C (Daughter of Resident) published on 15 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has now been at Colne View for 5 months, she really enjoys joining in all the activities that the home provides. The home have been extremely good in providing lots of support, reassurance and most importantly care for my Mum. The staff are exceptionally friendly and everyone has gone out of
their way to welcome my Mum into the home and help her settle.
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Review from David M (Son of Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very helpful and very friendly. My Mother has stayed in a couple of care homes but this one is by far the most friendly, best quality and best organised with the most helpful staff that one could wish for, for a loved one.
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Review from Gary M (Son of Resident) published on 20 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has stayed in a couple of care homes but I can honestly say this is the best care home by far. Staff are always extremely friendly and helpful, they do their upmost to make you feel welcome every time we visit. My Mother is always treated well and there is no task too big for anyone. It is
so nice knowing that my Mum is well looked after, I can relax knowing she is safe and well. I cannot praise this home enough.
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Review from Valerie L (Relative of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Colne View since the end of July. The staff are absolutely wonderful. Mum recently had skin cancer removed from her bottom eyelid and everyone was marvellous. She was very sickly due to anaesthetic and everyone rallied around to comfort her She was given flowers on her arrival
date which was a lovely gesture. All the carers are wonderful and very attentive. As a visitor, I and my family have been greeted on arrival and have always been offered refreshment. It is a wonderful home and I would definately recommend it.
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Review from Ricky J (Son of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is brilliant, staff are always smiling and very helpful.
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Review from Serena S (Daughter of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy with the home thanks all the staff are wonderful.
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Review from Stephen M (Nephew of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
First impression was not good (you never get a second chance to make a first impression) as management seemed unaware of my aunt's impending assessment and admission. It turned out that it was their first day in post. Too often staff say something will be done, but don't carry it through, often trivial
things like bringing a cup of tea, but they all add up. It took ages to get the TV functioning properly and then only after an email to HQ. No reception on weekends leading to frustrated visitors. Easy to get the door code by observing staff - the keypad needs a cover.
Reply from Amy Wilson, AD at Colne View

Thank you for your recent feedback regarding Colne View. We are pleased to know that you found the facilities, care and cleanliness of the home to be of a good standard and the rooms excellent.
We are sorry to hear that your first impressions of the home did not meet your expectations. As you mention, it was the first day in post for the home’s new manager and the home was not aware of any issues regarding the service and circumstances regarding your Aunt’s admission. However, a pre-admission assessment was arranged on the day to ensure that there were no delays in admitting your aunt to the home as arranged.
Regarding the problem with the TV not functioning properly, this was looked at immediately and we were able to fix this on the same day.
To date, we have not been aware of any concerns being raised regarding the service at Colne View. However, the home manager would very much welcome the opportunity to meet with you to discuss any issues, in order that these can be addressed and rectified as soon as possible. Please contact the home to make an appointment to meet with the home manager at a time convenient to you.
Regarding reception cover, I am happy to say that we have now a full-time weekend cover starting this week. We do know weekends do tend to be a busy time for visitors and it is important that we monitor those entering and moving around the home in the interests of security. Therefore, there may be occasions when the front desk is unmanned for a short period of time. We would ask you to bear with us if there is a short delay when waiting to enter the home and will always attend to visitors as quickly as possible.
We are always grateful for feedback, positive or negative, in order that we can continually work to improve our service. Once again, thank you for taking the time to pass on your comments.

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Review from Janet B (Wife of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is good to know that my husband is well cared for in such a happy home. Everyone is so friendly and caring I can now, after having to care 24 hrs a day, I now enjoy time spent with my husband.
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Review from Heather Dawn E (Sister of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come in a lot to see my sister and have always found everybody very helpful and caring
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Review from Robin C (Son of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, kindness and appreciation of my Mum's needs is provided on a daily basis. The staff are all excellent, from the welcome at reception, right through to every aspect of looking after my Mum, day and night. We thank you all for your fantastic help at a difficult time.
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Review from Roy S (Respite Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay has been really enjoyable. I will be back.
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Review from E H (Daughter of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am fed up with the lack of cups and mugs at certain times of the day. Surely there should be sufficient for a constant turnover of residents and visitors.
Also, have complained to senior carer about the way my mother's bed is "made" or rather not made when agency carers in.
Reply from Samantha Debenham, Marketing Support Administrator at Colne View

Thank you very much for your comments about Colne View and positive scores for staff, activities and food. We are very sorry to hear that we were not meeting your expectations with regards to the coffee shop facilities, although appreciate that you made these comments in October 2017 and since then your concerns have been raised with the home manager and resolved at the time of this review being published. Should you wish to raise any other matter though, please do not hesitate to contact us. Thank you again for your feedback.

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Review from James G (Power of Attorney of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident since 12th May 2013. She is well looked after in all respects. The staff all care for her in a compassionate manner, making her feel special.
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Review from Linus P (Wife of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband loved the place. The facilities were good. The food and drinks are excellent and all the staff were caring and friendly. I would recommend the care home to everyone.
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Review from F F (Son of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Colne View is an excellent home for the elderly and I am satisfied with my mother's care.
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Review from M S (Friend of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and nothing is too much trouble when I have asked.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Colne View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Colne View is calculated as follows: ( (445 Excellents x 5) + (92 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 541 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Colne View is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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