Colne View

Dame Mary Walk, Colchester Road, Halstead CO9 2FF
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9.8 179 Reviews
  • Colne View, Halstead
Colne View is a recently refurbished, luxury, purpose-built care home offering a range of high-quality services, including residential, nursing and dementia care on a permanent and respite basis. They also offer supportive palliative and end of life care.

Situated in the charming town of Halstead, the home has a lively yet homely atmosphere. Residents can enjoy a range of facilities including a café, cinema room and hair salon. Each bedroom is individually styled with en-suite facilities. Outside there are beautiful, landscaped and secure gardens.

At Colne View, the friendly, compassionate team delivers care that is centred on the individual. Residents are involved in all aspects of their care so they can continue to feel valued and live as independently as possible.
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Care Provided by Colne View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1780
  • Self-Funded Residential Dementia Care: from £1875
  • Self-Funded Nursing Care: from £2045
  • RESPITE Self-Funded Residential Care: from £1990
  • RESPITE Self-Funded Residential Dementia Care: from £2085
  • RESPITE Self-Funded Nursing Care: from £2255

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Colne View for full pricing details and T&Cs.

Contact Colne View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Colne View to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cristina Iacob (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • On Site

Colne View Reviews (179)

9.8

Colne View has a Review Score of 9.8 (9.837) out of 10, based on 36 reviews in the last 2 years.
Over all time Colne View has 179 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Colne View
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Total of 179, showing 121-140
Review from Marjorie W (Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The food when transferred to my room was lukewarm only. It needed a hot plate.
Reply from Samantha Debenham, Personal Assistant at Colne ViewThank you for your positive scores regarding the standards of care and support, activities and facilities at Colne View. We are also grateful to see that you gave a ‘good’ score for the food we provide. We’re sorry however to hear that you had concerns with the temperature of your food during your recent respite stay with us. We welcome all feedback from residents and would encourage you to share your concerns at any time with a member of the team or a carer, who would be happy to listen and will endeavour to meet your needs. Many thanks again for your comments, and please do let us know now or at any time in the future if we can help with any questions, suggestions or queries.
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Review from E N (Friend of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff very friendly and efficient. They are always attentive to the residents and their families and friends. Our friend, who lives here, always looks cared for an in my opinion, receives very good personal and health care. The facilities are very good and the staff strive to
include everyone. Relatives and friends are made welcome and there are good facilities for visiting.
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Review from Lorraine B (Daughter of Resident) published on 9 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Colne View since October 2018. The care is excellent and the staff are all so friendly. The place is always clean. I would recommend the care home to anybody.
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Review from Christine S (Wife of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff do go the extra mile - with medical care - they do routine checks regularly and if they see any deterioration they call the doctor. The general upkeep of the building is ongoing and in good condition.
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Review from Ronald N (Friend of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you walk into Colne view it is apparent that this is a caring home in the best possible way. The staff and residents are all happy and friendly and as a visitor, you are made to feel welcome. The public facilities are well thought out and reflect the ethos of the home. Always made to feel
welcome.
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Review from Lyndan H (Son of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is well looked after. The staff are very friendly. They treat Dad with dignity. Sometimes at weekends, it can appear short staffed. Laundry works hard, especially as Dad changes his clothes several times a day.
Reply from Samantha Debenham, Personal Assistant at Colne ViewWe’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide at Colne View. I would like to assure you that our levels of staffing are always suitable to meet the needs of all our residents 24 hours a day, seven days a week, to ensure we’re always providing high levels of both care and activities. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views. If you would like to discuss this further, please contact the home manager who would be happy to talk you in person.
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Review from Jacqui J (Daughter-in-law of Resident) published on 26 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing was too much trouble for anyone working in Colne View. If I ever need to go into care myself I would have no hesitation in going to Colne View.
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Review from P H (Son of Resident) published on 25 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As well as her physical care needs being met competently and professionally, the mental interaction my mother has with the staff at Colne View is of huge benefit to her wellbeing. Everyone, regardless of role, also acknowledges me when I visit; the welcome is genuine.
Nothing is too much trouble there.
A recent medical problem (thankfully spotted early) led to hospital treatment and a change in my mother's needs. This necessitated a change of room and care plan for her to return home, these being organised and implemented within 24 hours - the thought that went into it even included replicating the position of my mother's things in her new room so that it went as smoothly as possible for her.
This plus the routine care and attention provided every day is all about the people involved, and amounts to so much more than them simply 'doing their jobs'.
Residents' wellbeing and resulting relatives' peace of mind have high value, and you find this at Colne View.
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Review from B J (Brother of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I visit my sister who has been a resident for 4 1/2 years, 3 or 4 times a year. Since our first visit, we have been very impressed with the overall standard of accommodation and care provided by Colne View. This review, however, was prompted by our latest visit earlier this month. My sister's
reaction on greeting us was a joy to behold and the whole 45 minutes we spent with her proved to be our most rewarding visit for some time.
We believe that this apparent improvement in her wellbeing is the direct result of the quality of care provided by the staff, within the comfortable and welcoming environment of Colne View.
On the day of our visit, the residents were being entertained by several birds of prey and their handlers. The obvious enjoyment of the residents was testimony to the innovation and customer care prevalent in the running of Colne View.
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Review from Deborah L (Daughter of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Colne View. My mum is here, she is happy and active and the biggest thing for me is peace of mind that she is in good hands 24 hours a day, to me that is priceless.
The staff are all very helpful and friendly and the activities they put on are varied and stimulating.
Overall
very impressed.
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Review from J V (Sister-in-law of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law was brought into Colne View for palliative care and received the best care from nurses, carers and all those who work here.
Everyone was so kind and nice to us all especially towards the end when it was most needed.
We cannot thank you enough.
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Review from Glenn S (Son of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very caring and Friday.
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Review from Ashley N (Son of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very nice and friendly. My mum is very happy here.
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Review from Tony M (Sister of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say, we have found the carers second to none.
Reception staff courteous and helpful and go out of their way to do as much as possible for us.
Very clean, food excellent. What more could I want for my sister.
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Review from Janice C (Daughter of Resident) published on 15 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has now been at Colne View for 5 months, she really enjoys joining in all the activities that the home provides. The home have been extremely good in providing lots of support, reassurance and most importantly care for my Mum. The staff are exceptionally friendly and everyone has gone out of
their way to welcome my Mum into the home and help her settle.
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Review from David M (Son of Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very helpful and very friendly. My Mother has stayed in a couple of care homes but this one is by far the most friendly, best quality and best organised with the most helpful staff that one could wish for, for a loved one.
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Review from Gary M (Son of Resident) published on 20 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has stayed in a couple of care homes but I can honestly say this is the best care home by far. Staff are always extremely friendly and helpful, they do their upmost to make you feel welcome every time we visit. My Mother is always treated well and there is no task too big for anyone. It is
so nice knowing that my Mum is well looked after, I can relax knowing she is safe and well. I cannot praise this home enough.
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Review from Valerie L (Relative of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Colne View since the end of July. The staff are absolutely wonderful. Mum recently had skin cancer removed from her bottom eyelid and everyone was marvellous. She was very sickly due to anaesthetic and everyone rallied around to comfort her She was given flowers on her arrival
date which was a lovely gesture. All the carers are wonderful and very attentive. As a visitor, I and my family have been greeted on arrival and have always been offered refreshment. It is a wonderful home and I would definately recommend it.
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Review from Ricky J (Son of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is brilliant, staff are always smiling and very helpful.
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Review from Serena S (Daughter of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy with the home thanks all the staff are wonderful.
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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Colne View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Colne View is calculated as follows: ( (358 Excellents x 5) + (61 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 423 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Colne View is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (116)

Meet the Team (1)

Cristina

Cristina Iacob

Job Title: Home Manager

Since qualifying as a Registered Nurse in 2013, I have completed leadership and management training courses while progressing in my career from Clinical Lead to Senior Nurse to Home Manager.


Becoming a home manager was the proudest moment in my career. After years of frontline experience, it came as a result of hard work, continuous development and a passion for improving standards of care.


I previously worked for Care UK in 2018 as Clinical Lead, and I always appreciated Care UK’s values and the focus on high-quality, person-centred care. When the opportunity came to return to Colne View as Home Manager, it felt like the right time and the right place to take the next step in my leadership journey.


As Home Manager of Colne View, I believe compassion, integrity and the ability to adapt are essential qualities. A good home manager should inspire confidence, be solution-focused and create a culture where everyone feels valued and supported.


My favourite part of each day is walking through the home and connecting with the residents and team. A smile, a short conversation, or just checking in on how someone’s day is going – those little moments make a big difference and keep me grounded in why I do what I do.


Outside of work, I enjoy spending quality time with my family, cooking and taking long walks in nature. I also find reading and listening to music very relaxing.


I’m looking forward to working closely with the team to build a positive culture and ensure residents at Colne View receive the best possible care. I’m also excited about building strong relationships with families and the wider community to make Colne View a warm, welcoming, and vibrant home.

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