Colne View

When I was told my husband could not come home because he needed 24-hour care, I was devastated. I have been caring for him for the past three and a half years. Within 24-hours of him having been admitted to Colne View, I completely change my mind. Without exception, the staff care not only for him but for me and my family. Colne View gave me the chance to be a wife again and not a carer. I am deeply grateful for this, and it made his passing easier to bear. I would like to mention different members of staff, who were exceptional, but every denomination played their part and gave exceptional service. My family and I would like to thank each and every person who helped him during his stay at Colne View.

Mum came to Colne View Care Home from hospital on 17/08/2021 for 24/7 nursing care. She had not been out since February 2020 until going into hospital. Mum was very scared, being away from her home where she would never return. Mum, due to her illness, could not talk. From the moment she arrived at Colne View, the care she received was outstanding and continued until she sadly passed away on 04/10/2021. She was able to see all her family, who were all made welcome when visiting her. I told the staff they were like Mum's guardian angels. Mum often wrote 'I feel safe, everyone is so kind and caring'. On the day Mum passed away all the staff again gave their support and that care and support continued on the last day we collected her items. We will be forever grateful. Thank you all at Colne View.

The care staff were very considerate, cheerful and friendly. They were considerate of my needs and catered for them well. However, because of the Corvid situation, I was isolated in my room for the first seven days (of 21) and realised that the staff were under pressure and could not afford to give me greater time for conversation. The facilities of the home were excellent but it was not possible to make full use of them, again due to the Covid situation.

Its obviously been a difficult year. I am grateful to the staff for taking care of my mum. They have been very good at giving updates. The best thing has been the zoom meetings. It offers the chance to speak directly to the manager, share experiences with other relatives and it means that relatives from all over the country or locally keep in touch without having to travel, particularly important during lockdowns. I think its something that could continue even after restrictions are lifted. I would particularly like to thank one member of staff who is moving on to other things, knowing he himself has not been able to visit his own family during this time. I wish him every success in the future.

Massive big thank you to all at Colne View.

Colne View is a lively place with regular activities for the residents, and they have continued this as well as possible during the lockdowns. The staff take time to get to know each resident and find out what they like and don't like to do.

My mother has been at the home for four years now and her dementia over that period has severely deteriorated. However, in all that time she has been looked after with care, sensitivity and most sincere kindness. she is not always the easiest person to get on with when her dementia makes her angry and frustrated but the staff shows her nothing but gentleness and consideration.

Colne View, being purpose-built, provides a very suitable environment for daily life, with excellent facilities, en suites to every room, with modern and comfortable décor, and my mother, now on her own, is well looked after and appears content.

I couldn’t ask for a better home. My dad joined in the summer due to him being unsafe at home. I was recommended by a friend because her mum was there too. The home is clean and fresh and everyone is really friendly and lovely. My dad is thriving and has now settled in, during unsettling times.

I highly recommend Colne View to provide the best care for your loved one.

My mother is very happy here and especially enjoys the many activities, which help to keep her mind active. Thank you to all the very caring staff who always have a smile, which must be really hard sometimes, in these very trying times.

I stayed at Colne View for a fortnight's respite care. I thoroughly enjoyed my stay. The staff and management were so kind and considerate. The food was excellent and I enjoyed the activities. My room was well-appointed as was the en-suite bathroom. I can recommend Colne View.

All staff seem helpful and caring. The place is clean and tidy and does not feel like a normal care home. Even the chef takes pride in his work and meets the guests and families.

I have found the staff very helpful, kind and great!

Colne view was very welcoming when mum-in-law came in 6 weeks ago with end of life diagnosis, but she's still with us and the home has been very caring. Her treatment has been kind and respectful all the staff have been very sympathetic.

Lovely care home. Residents are treated with kindness and dignity. Lots of activities to do and participate in. Flexible menu for everyone. I can't recommend this home enough.

I am very happy with the care given to my mother at Colne View. The staff are friendly and well aware of her needs. I feel that this is the safest environment for her at this stage.

Design of the home in certain aspects not suitable for dementia patients. Colour definition of doors on circulation routes is poor. Circulation within the home is not conducive to good locating for dementia patients and not within accepted design guidance. Staff were very pleasant but I did find my partner sitting in the corridor half-dressed at 9.30 am. A pleasant atmosphere in the home but very, very expensive.

A very friendly, easy, relaxed approach made my stay as pleasant as possible.

Thank you so very much.