Colne View

Dame Mary Walk, Colchester Road, Halstead CO9 2FF
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9.8 169 Reviews
  • Colne View, Halstead
Colne View is a purpose-built care home offering a range of high-quality services, including residential, nursing and dementia care on a permanent and respite basis. They also offer supportive palliative and end of life care.

Situated in the charming town of Halstead, the home has a lively yet homely atmosphere. Residents can enjoy a range of facilities including a café, cinema room and hair salon. Each bedroom is individually styled with en-suite facilities. Outside there are beautiful, landscaped and secure gardens.

At Colne View, the friendly, compassionate team delivers care that is centred on the individual. Residents are involved in all aspects of their care so they can continue to feel valued and live as independently as possible.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1688
  • Self-Funded Residential Dementia Care: from £1778
  • Self-Funded Nursing Care: from £1928
  • RESPITE Self-Funded Residential Care: from £1898
  • RESPITE Self-Funded Residential Dementia Care: from £1988
  • RESPITE Self-Funded Nursing Care: from £2138

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Colne View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Monica Boldeata (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • On Site

Colne View Reviews (169)

9.8

Colne View has a Review Score of 9.8 (9.815) out of 10, based on 46 reviews in the last 2 years.
Over all time Colne View has 169 reviews.

Overall Experience
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Date Published
  • 169
  • 9
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  • 46
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Reviewer Connection to Colne View
  • 50
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  • 17
  • 12
  • 7
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  • 4
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  • 3
  • 2
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Total of 169, showing 101-120
Review from C C (Resident) published on 18 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very helpful, kind and great!
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Review from V G (Daughter-in-law of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Colne view was very welcoming when mum-in-law came in 6 weeks ago with end of life diagnosis, but she's still with us and the home has been very caring. Her treatment has been kind and respectful all the staff have been very sympathetic.
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Review from H D (Daughter of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home. Residents are treated with kindness and dignity. Lots of activities to do and participate in. Flexible menu for everyone. I can't recommend this home enough.
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Review from D R (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care given to my mother at Colne View. The staff are friendly and well aware of her needs. I feel that this is the safest environment for her at this stage.
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Review from Ray B (Partner of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Design of the home in certain aspects not suitable for dementia patients. Colour definition of doors on circulation routes is poor. Circulation within the home is not conducive to good locating for dementia patients and not within accepted design guidance. Staff were very pleasant but I did find my
partner sitting in the corridor half-dressed at 9.30 am. A pleasant atmosphere in the home but very, very expensive.
Reply from Samantha Debenham, Personal Assistant at Colne View

Thank you for taking the time to write a review for Colne View and for your positive scores and comments regarding our staff, the atmosphere in the home as well as the safety and security in the home. We are sorry to hear your concerns and appreciate and value all feedback we receive as we are always looking for ways to improve our service for residents and their relatives. We have provided your feedback to the home manager so that he is aware. Should you have any future concerns or if you wish to discuss these issues further, please do not hesitate to contact the home manager - his door is always open. Thanks again for your comments.

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Review from C B (Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My two week stay after an abdominal hysterectomy was just what I needed. I received above excellent care. The staff were brilliant, always helpful, kind and considerate allowing me to recover from my operation with the secure knowledge that there was always somebody to support me; preparing my going
home to look after myself as well.
A very friendly, easy, relaxed approach made my stay as pleasant as possible.
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Review from Jane S (Daughter of Resident) published on 21 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely Dad was transferred to Colne View for end of life care. He was cared for beautifully by ALL the staff and it is such a comfort to us following his recent peaceful death. Dad was always comfy and clean, and the compassion shown by the staff was so lovely. This was extended to us as a family
every time we visited and we will be forever grateful.
Thank you so very much.
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Review from D W (Son of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, very clean, dementia friendly, sympathetic to residents and family. Extremely caring staff throughout the home from the manager to domestic and maintenance staff. Couldn't be better. My mother enjoyed her life here for five years.
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Review from J C (Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at the home was very kind and helpful. Always ready to listen to you and make your stay good in lots of ways.
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Review from B C (Niece of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very pleased with the care auntie receives she seems happy in Coln View care home. The staff are always friendly and make you feel part of the family when you visit.
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Review from Marjorie W (Resident) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The food when transferred to my room was lukewarm only. It needed a hot plate.
Reply from Samantha Debenham, Personal Assistant at Colne View

Thank you for your positive scores regarding the standards of care and support, activities and facilities at Colne View. We are also grateful to see that you gave a ‘good’ score for the food we provide. We’re sorry however to hear that you had concerns with the temperature of your food during your recent respite stay with us. We welcome all feedback from residents and would encourage you to share your concerns at any time with a member of the team or a carer, who would be happy to listen and will endeavour to meet your needs. Many thanks again for your comments, and please do let us know now or at any time in the future if we can help with any questions, suggestions or queries.

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Review from E N (Friend of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff very friendly and efficient. They are always attentive to the residents and their families and friends. Our friend, who lives here, always looks cared for an in my opinion, receives very good personal and health care. The facilities are very good and the staff strive to
include everyone. Relatives and friends are made welcome and there are good facilities for visiting.
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Review from Lorraine B (Daughter of Resident) published on 9 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Colne View since October 2018. The care is excellent and the staff are all so friendly. The place is always clean. I would recommend the care home to anybody.
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Review from Christine S (Wife of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff do go the extra mile - with medical care - they do routine checks regularly and if they see any deterioration they call the doctor. The general upkeep of the building is ongoing and in good condition.
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Review from Ronald N (Friend of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you walk into Colne view it is apparent that this is a caring home in the best possible way. The staff and residents are all happy and friendly and as a visitor, you are made to feel welcome. The public facilities are well thought out and reflect the ethos of the home. Always made to feel
welcome.
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Review from Lyndan H (Son of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is well looked after. The staff are very friendly. They treat Dad with dignity. Sometimes at weekends, it can appear short staffed. Laundry works hard, especially as Dad changes his clothes several times a day.
Reply from Samantha Debenham, Personal Assistant at Colne View

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide at Colne View. I would like to assure you that our levels of staffing are always suitable to meet the needs of all our residents 24 hours a day, seven days a week, to ensure we’re always providing high levels of both care and activities. However, we do take your concerns and feedback seriously and would like to thank you for taking the time to share your views. If you would like to discuss this further, please contact the home manager who would be happy to talk you in person.

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Review from Jacqui J (Daughter-in-law of Resident) published on 26 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing was too much trouble for anyone working in Colne View. If I ever need to go into care myself I would have no hesitation in going to Colne View.
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Review from P H (Son of Resident) published on 25 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As well as her physical care needs being met competently and professionally, the mental interaction my mother has with the staff at Colne View is of huge benefit to her wellbeing. Everyone, regardless of role, also acknowledges me when I visit; the welcome is genuine.
Nothing is too much trouble there.
A recent medical problem (thankfully spotted early) led to hospital treatment and a change in my mother's needs. This necessitated a change of room and care plan for her to return home, these being organised and implemented within 24 hours - the thought that went into it even included replicating the position of my mother's things in her new room so that it went as smoothly as possible for her.
This plus the routine care and attention provided every day is all about the people involved, and amounts to so much more than them simply 'doing their jobs'.
Residents' wellbeing and resulting relatives' peace of mind have high value, and you find this at Colne View.
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Review from B J (Brother of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I visit my sister who has been a resident for 4 1/2 years, 3 or 4 times a year. Since our first visit, we have been very impressed with the overall standard of accommodation and care provided by Colne View. This review, however, was prompted by our latest visit earlier this month. My sister's
reaction on greeting us was a joy to behold and the whole 45 minutes we spent with her proved to be our most rewarding visit for some time.
We believe that this apparent improvement in her wellbeing is the direct result of the quality of care provided by the staff, within the comfortable and welcoming environment of Colne View.
On the day of our visit, the residents were being entertained by several birds of prey and their handlers. The obvious enjoyment of the residents was testimony to the innovation and customer care prevalent in the running of Colne View.
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Review from Deborah L (Daughter of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Colne View. My mum is here, she is happy and active and the biggest thing for me is peace of mind that she is in good hands 24 hours a day, to me that is priceless.
The staff are all very helpful and friendly and the activities they put on are varied and stimulating.
Overall
very impressed.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Colne View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Colne View is calculated as follows: ( (445 Excellents x 5) + (92 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 541 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Colne View is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (0)

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