Colne View

My mother has been in Colne View since the end of July. The staff are absolutely wonderful. Mum recently had skin cancer removed from her bottom eyelid and everyone was marvellous. She was very sickly due to anaesthetic and everyone rallied around to comfort her She was given flowers on her arrival date which was a lovely gesture. All the carers are wonderful and very attentive. As a visitor, I and my family have been greeted on arrival and have always been offered refreshment. It is a wonderful home and I would definately recommend it.

Mum is very happy with the home thanks all the staff are wonderful.

The home is brilliant, staff are always smiling and very helpful.

First impression was not good (you never get a second chance to make a first impression) as management seemed unaware of my aunt's impending assessment and admission. It turned out that it was their first day in post. Too often staff say something will be done, but don't carry it through, often trivial things like bringing a cup of tea, but they all add up. It took ages to get the TV functioning properly and then only after an email to HQ. No reception on weekends leading to frustrated visitors. Easy to get the door code by observing staff - the keypad needs a cover.

It is good to know that my husband is well cared for in such a happy home. Everyone is so friendly and caring I can now, after having to care 24 hrs a day, I now enjoy time spent with my husband.

I come in a lot to see my sister and have always found everybody very helpful and caring

The care, kindness and appreciation of my Mum's needs is provided on a daily basis. The staff are all excellent, from the welcome at reception, right through to every aspect of looking after my Mum, day and night. We thank you all for your fantastic help at a difficult time.

My stay has been really enjoyable. I will be back.

Also, have complained to senior carer about the way my mother's bed is "made" or rather not made when agency carers in.

My friend has been a resident since 12th May 2013. She is well looked after in all respects. The staff all care for her in a compassionate manner, making her feel special.

My husband loved the place. The facilities were good. The food and drinks are excellent and all the staff were caring and friendly. I would recommend the care home to everyone.

Colne View is an excellent home for the elderly and I am satisfied with my mother's care.

Staff very friendly and nothing is too much trouble when I have asked.

My mother's needs are well met at Colne View. I know she is safe and despite her challenging behaviour, is always respectfully cared for. Staff keep me informed at all times. However, it would be helpful to have a key member of staff for email contact to keep updated re: non-medical issues like clothes and toiletries.

My mother has been a resident at Colne View for just on a year. During that time I haven't had cause to worry about her care - unlike the previous home.

I am reassured to know that my mother is being well cared for.

He would prefer more activities outside the home, but I know this is difficult to arrange. His room is a good size and well furnished. Finally, the staff who look after him are lovely, they are very friendly and take great care of him.

Really look after you, and with a lot of care.

The room was clean and pleasant.

Most of the staff here are very accommodating to my requirements.

I cannot praise the staff at Colne View highly enough. My husband was in Colne View for 15 months prior to his death last year and the professional support and loving care, which very often went beyond what I expected given to both my husband and myself, was amazing, especially when his health was failing. I cannot thank you all enough.