Barchester Juniper House

Candleford Close, Brackley NN13 6JZ

Juniper House is a sixty capacity care home from Barchester, one of the leading UK care home providers with over 200 accommodations registered.

This comfortable Brackley facility offers a modern and stylish interior, with many homely qualities that make for a pleasant social atmosphere and allows clients to pursue a lifestyle as relaxed or active as they see fit.

All of the home's sixty bedrooms are en-suite and, together with old age-related care, the home also specialises in dementia care and provision for adults with a physical disability.

Group: Barchester Healthcare Ltd

Person in charge: Fiona Smith (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 18+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Juniper House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Barchester Juniper House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Barchester Juniper House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.579 for Barchester Juniper House is calculated as follows: ( (208 Excellents x 5) + (94 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 321 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.917 Points relating to the number of positive Reviews for Barchester Juniper House is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12 Target = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Barchester Juniper House has a Review Score of 9.5 (9.496) from 27 Reviews


Average Ratings

  • Excellent
    20
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Juniper House?

  • Extremely LIKELY
    21
  • Likely
    4
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Juniper House

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    3
  • Resident / Service User
    3
  • Husband of Resident/Service User
    2
  • more

Purpose-built care home - best I have visited. I know my mother is safe, secure and well attended - thank you!

How likely would you be to recommend Barchester Juniper House? Extremely Unlikely

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Average Rating:   4.8 out of 5

How wonderful to be able to drop in at any time to share a cup of tea and delicious piece of cake with my Aunt. The staff are so patient with her and friends even even when she is feeling cross. The only thing I would like to improve is to have time to discuss with carers/nurses how she is getting on.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   4.8 out of 5

The staff of Juniper House have taken great care to welcome my mother and settle her into the home. The staff are friendly, fun and caring and keep residents busy with lots of activities.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   4.9 out of 5

Wonderful.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   5 out of 5

Excellent welcome to relatives. Good idea to start having a key worker.

How likely would you be to recommend Barchester Juniper House? Likely

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Average Rating:   4.5 out of 5

Very friendly staff. Excellent food and helpful with special diet requirements. Good range of activities, collective and individual. Lovely garden and good maintenance. Great cake!

How likely would you be to recommend Barchester Juniper House? Likely

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Average Rating:   4.3 out of 5

Juniper House is a comfortable purpose-built home which has excellent facilities, services and activities for residents.
From the moment you step through the front door, there is a happy atmosphere - staff always speak to you, whether you have previously met them or not and whichever department they work in.
Family members are made very welcome, are encouraged to visit at any reasonable time and to join in with resident activities if they wish.

My aunt has been at the home for six months - she settled in quickly, she feels safe and secure and I am very happy with our choice.
The staff are wonderful with her - they are sensitive, caring, they have a laugh and a joke with her but also treat her with respect and they are responsive to her individual needs. Nothing is too much trouble and they are most helpful whenever I ask for anything.

In my aunt's words to me "I am happy and content here - I don't think I could have found a better place".

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother passed away at the age of 94. Her last journey in life, with all of her difficulties, was made as comfortable as it could be possible. The staff were loving, caring, kind and considerate, not only towards my mother, but to myself also.

My heartfelt thanks towards all at Juniper House for all that was given in the care for my mother.

How likely would you be to recommend Barchester Juniper House? Likely

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Average Rating:   4.6 out of 5

Lovely environment with caring staff. Excellent activities with residents.
An area for improvement would be working with a member of staff to create a personalised care plan that we have negotiated.
Would benefit from regular, as in weekly, updates from nursing staff.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   4.5 out of 5

Juniper House is a pleasant environment where I feel safe and the care provided is very good. The atmosphere is lively and friendly.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   3.8 out of 5

Mum loves it at Juniper!

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   4.9 out of 5

I have never heard a cross or unkind word in two years. Clean... given to residents - excellent.
Also applies to needed dressings - never neglected.
Would recommend Juniper whole heartedly. Ups and downs due to the world of today. Below is a poem (by me) - says it all.
Making the Best of Care in Juniper House
We are in care but do not fret, happiness in store for us yet
We are all good friends I am glad to say, to be nice to each other is Juniper's way
Our carers look after us and are oh-so-kind, sweeter girls you will never find
Not forgetting and must not miss, a young new carer - makes life bliss
They attend to our needs with such dedication, deserving from us some appreciation
As this I end I have to say included in Junipers special way
Doctors, nurses and all we employ bring to the residents friendship and joy.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   4.4 out of 5

Treated with compassion, both resident and family.
Genuinely caring staff. Rooms clean and very acceptable.
More activities could be provided.
Food very nice but a little adventurous for most elderly folk.
Brilliant team spirit with the manager, putting that extra mile for family and client satisfaction. A wonderful team throughout.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   4.5 out of 5

All staff are really helpful, caring and friendly. Nothing seems to be any trouble if you need their help. For the past few months the smell, especially upstairs, has a lot to be desired but have been informed it is being rectified as it was the carpets being urinated on. Pity it wasn't rectified sooner. Mum had wet the bed but it had not been seen to by the afternoon but was done when I asked. Mum also smelt of stale urine a few days later and I noted she was still wearing the same skirt as the day of the wet bed. There are crumbs under the cushion on the chair and bits of rubbish behind furniture. Laundry items although named go missing yet is often left with other residents. I feel overall the service is good but more staff are required and less agency staff would solve the problem.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   3.8 out of 5

Fiona Smith, General Manager at Barchester Juniper House responded to this review on 02 Feb 2017:

Thank you so much for your review. At Juniper House we promote an honest and transparent approach. Thank you for recognising that we have a great passionate team who always go the extra mile for all who reside and visit Juniper House.

We are in the process of recruiting more staff to join the team, however we are waiting to ensure those employed are safe to welcome to the Juniper House team.

Your loved one’s care and wellbeing is our utmost priority. Doing my daily rounds as the General Manager, I can assure you that after a full investigation, new team members in housekeeping are being re-trained and supported to deliver to our high standard. Head of Housekeeping has been personally delivering the highest standard of service to this particular area of the home since we were aware of the situation.

The offending carpet is due to be replaced tomorrow. I can only apologise for the aroma caused while we have professionally tried to keep this to a minimum.

Sadly clothing items on our dementia floor do have a habit of finding themselves in other resident’s rooms due to the nature of the delightful personalities we are fortunate to care for. We are aware of this and on a daily basis return items to the correct residents, ensuring the lowest amount of anxiety is caused to those on their journey of dementia.

My door is always open, as communication is key to delivering a high passionate caring environment to all. Please do make myself or a member of the team aware if you have any other issues with the service here at Juniper House.

Premises still in (new order) as when home opened. Staff turnover slowing down, long term staff are brilliant. Only concern is one in four weekends no reception/security cover on entry desk.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   4.6 out of 5

My mother spent a most enjoyable two weeks respite at this location and looked better for it. The location was quiet, rooms clean and meals very good. Staff were very friendly and always willing to help people.

How likely would you be to recommend Barchester Juniper House? Likely

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Average Rating:   4.4 out of 5

My mother suffers from Alzheimer's and has been a resident for twelve months at Barchester Juniper House. In spite of the difficult process of moving from her family home, Mum was able to settle in quite quickly, which I'm sure was helped by being able to have some of her own furniture in her room enabling continued familiarity with her surroundings.
She is always cheerful when I visit and has maintained her positive, happy demeanour. The staff are welcoming and happy to chat to Mum and I when we are in the coffee lounge.
There are regular activities available which Mum enjoys, both from taking part in, and also from the social aspect, mixing with other residents.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   4.6 out of 5

This could be difficult, there are so many good things about Barchester Juniper House. Where do I start ? It must be the staff. When I walk in I am always greeted with a smile and "How are you ?" At Christmas this year my wife will have been with Barchester four years. Over that time her health has deteriorated very slowly. I marvel how staff are able to cope with residents who want something now. The home has an air of goodwill everywhere. I never see areas that need cleaning, the staff are already working at those areas. The kitchen staff know what each resident likes to eat. Top class food. Residents always look clean and are dressed.
There is always an opportunity for residents to have an activity. "Would you like to have a walk round the garden" Most residents will say yes, and off they go. There is always a quiet place you can go. I take my wife around the garden, she is wheelchair bound. Once again I compliment the staff on the upkeep of the garden.

What more can I say?

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has been a resident for six months. During that time staff turnover has been high, and the quality of food has turned out to be disappointing. However, the nursing care has been constant with occasional GP visits, her tablets have been - in the main - organised.
My mum gets confused with the constant change of carers, and often feels she is 'left til last'. Lately I have been surprised to receive an increase in rates - without prior notification - and it is increasingly difficult to speak to someone about an explanation for this...

How likely would you be to recommend Barchester Juniper House? Don't know

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Average Rating:   3.1 out of 5

Sally Matthews, Home Services Advisor at Barchester Juniper House responded to this review on 27 Apr 2016:

Dear Gerald,
Thank you so much for completing the carehome.co.uk review card as we value all feedback. We operate an open and honest policy. We were aware of a sudden drop in our hospitality service over the last couple of weeks due to unforeseen absences, which were quickly replaced. I do hope that you now find the hospitality service is back up to the Barchester standard.
In light of this review the Management team would like to offer you lunch at our expense for you and your wife to dine with your relative. Please do not hesitate to contact the Management team for any future queries you may have.

After my mother suffered a stroke we wanted to move her to closer to us so we could take care of her. What could have been a long complicated move was made easy by the kindness and understanding of the Home Services Advisor. I cannot thank her enough.
Mum has now been in Juniper House for several weeks and she is improving daily thanks to the all the staff.
We would definitely recommend Juniper House as it creates a caring, homely feel for the residents.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   4.4 out of 5

Since I've been here I've been very happy and have no problems. I certainly would recommend to friends etc.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   5 out of 5

My mother has not been so good in years, she's receiving a lot of support, entertainment and kindness. Everyone is so friendly and positive. It makes visits to see mum much easier at a time we are all so sad about her illness. The staff are fabulous.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   4.8 out of 5

I have been impressed I must say with the care home Barchester Juniper House in which my mother-in-law now lives. The environment, especially the pretty and nicely sheltered inner garden area is excellent. Most charming, attentive, caring and efficient. Really good - highly to be recommended.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   5 out of 5

My wife has had an interesting and positive life particularly acting and singing. In her 70's she started suffering from dementia which is difficult for husband and wife after 50 years together. I obviously wish for my wife to have her last years in a happy environment where she is well looked after. I believe the staff at Barchester Juniper House are giving my wife the most professional care.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   4.8 out of 5

My aunt spent several weeks at Juniper House as a temporary resident in 2014 and then as a permanent resident from June until she passed away in August. The room was very clean and well maintained but most importantly the care that she received from all the staff throughout her stays was exceptional. She was treated with respect, kindness and dignity and her wishes were adhered to fully. Also the family were given great support in her final days.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   4.9 out of 5

Mum resided at Juniper house for the last 6 months of her life. Unfortunately she had quite a few medical problems. The care and nursing staff were wonderful with her and we as a family could not have asked for better. She was always treated with dignity and respect by all the staff, who are a very special group of people. I was always made to feel at "home" when I visited, but the staff were always very professional and nothing was too much trouble even when they were busy. It was a comforting thought that mum was in a place were she felt safe and cared for to a high standard.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   5 out of 5

I have been very pleased with the overall quality of the care at Barchester Juniper House and I would have no hesitation in recommending this home to prospective residents. The staff are so friendly and genuinely care for each resident and their family. The maintenance of the home, the facilities and the environment, including very pleasant grounds, are excellent. There is also a varied activities program. While every effort is made by all of the members of staff to integrate new residents in to their new environment, each person is treated with dignity and their independence and personal views respected. I have also been able to develop close relationships with many members of the team which is very comforting as I live overseas and am naturally interested in receiving update reports on my mother's health. It is never easy for a family in moving a loved one in to a home and you sometimes read of incidents at other homes in the media. I am so pleased that we found Barchester Juniper House and I would like to thank every member of staff for the ongoing support for my mother.

How likely would you be to recommend Barchester Juniper House? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

October 2015

Job Vacancies

Staff Profiles

Fiona

Fiona Smith

Job Title: General Manager

Joined: 2012

Description:

Fiona is our general manager at Juniper House and her role is to manage all daily operations within the home and ensure that residents experience exceptional service and person-centred care.
Fiona has been with Juniper House as Clinical Lead and Deputy Manager previously

Aimee

Aimee Castle

Job Title: Administrator

Description:

Aimee is responsible for all Administration and Financial aspects relating to the running of Juniper House.

Sally

Sally Matthews

Job Title: Home Services Advisor

Joined: 2012

Description:

Sally Matthews

As a Home Services Advisor my role is to manage enquiries and to introduce and welcome families and potential residents to Juniper House. I work closely with families to assist and offer support on the most appropriate type of care for their loved one, I understand what a difficult and emotional journey this process can be. Whether the search is for residential, nursing, dementia or respite care you can be assured that the best possible information will be available for you here at Juniper House. I would be delighted to welcome you for a visit and answer any questions you may have about our home.

Mandy

Mandy Morton

Job Title: Head Housekeeper

Joined: 2012

Description:

Mandy’s role is to lead the team of housekeepers and to ensure that they all maintain the high standards within the home on a daily basis, in a friendly, considerate manner.

Colin

Colin Allen

Job Title: Head of Maintenance

Joined: 2012

Description:

Colin is responsible for all the maintenance and upkeep of the home.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Juniper House