Rushyfields Care Centre, Durham, Durham
Rushyfields Care Centre, Durham, Durham
Rushyfields Care Centre, Durham, Durham

Rushyfields Care Centre is located in Brandon on the outskirts of Durham, offering dementia & general residential care and dementia nursing care. It has two separate units to cater for the varying needs of residents and each unit has a choice of lounges and dining rooms where residents can relax and socialise.

All bedrooms are decorated to a high standard; each with a flat screen television and en-suite bathroom with wet-room facilities. Mealtimes are extremely important in Rushyfields and are relaxed and social events. Residents can choose to eat in the company of others but are also welcome to eat in their rooms if they prefer to do so. There is also a dedicated Activities Facilitator whose role is to enhance the lives of residents by supporting them with meaningful activities. Residents have access to a Minibus so that trips to local events, shopping trips and other ventures can be supported.

Group: Embrace

Person in charge: Nicola Hornsby (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Admission Information: Ages 40+.

Single Rooms: 41

Shared Rooms: 0

Rooms with ensuite WC: 41

Weekly Charges Guide: Personal Care Single £500 – £550 Nursing Care Single £500 – £640 (These prices are only a guideline, please contact Rushyfields Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Rushyfields Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.2 Rushyfields Care Centre has a Review Score of 7.2 (7.156)

The Review Score of 7.2 (maximum of 10) for Rushyfields Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Rushyfields Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.034 for Rushyfields Care Centre is calculated as follows: ( (34 Excellents x 5) + (8 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 59 Ratings = 4.034

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.122 Points relating to the number of positive Reviews for Rushyfields Care Centre is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.2 Target = 0.122

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rushyfields Care Centre?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Rushyfields Care Centre

  • Daughter of Resident/Service User
    3
  • Nephew of Resident/Service User
    1
  • Relative of Resident/Service User
    1

Much better in all things, 100% from a few months ago.
Meals have always been excellent. There is also a much better feeling in the home and an excellent manageress at the moment, just waiting to see the new manager start, if it stays the same the home will be flying.

How likely would you be to recommend Rushyfields Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My dad lived in this care home until he died in December 2016. During the 2 years and 5 months that dad stayed in this home (we would have moved him but he suffered from agoraphobia), there were 3 managers, the final one being the least competent of them all.

Staffing levels were regularly below what you would expect and the level of care that my dad received was poor. He sat in his room every day and didn't come out or talk to anyone. The staff made some effort at first to try and encourage him, but this didn't last long at all.

I went to see him one day and yet again he was complaining that cream hadn't been put on his legs - he had cellulitis which was really nasty and in his care plan it stated that he needed the cream on his legs twice a day. When I asked the staff what had happened, I was told that the member of staff had forgotten!

I definitely would NOT recommend this home.

How likely would you be to recommend Rushyfields Care Centre? Extremely Unlikely

Average Rating: 

 1.8 out of 5

Overall Standard: Very Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Poor

Staff: Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Very Poor

Alene Campbell, Operations Director at Rushyfields Care Centre responded to this review on 28 Sep 2017:

Please accept our sincere condolences on the loss of your dad in December 2016. I am very sorry to hear that the level of care that your dad received was poor and that you would not recommend the home. We took over Rushyfields in June 2017 and have been working with the team of staff to ensure that the quality of care is good, that the staff show kindness and respect to residents, and that the home meets the standards we would all expect for our own loved ones. I am pleased to say that the Care Quality Commission has recently inspected the home and has found that the standards have improved significantly. I appreciate that it is too late for your dad but we wanted you to know that your comments have helped us improve the service for residents in the future. Many thanks for taking the time to submit your views.

My stepfather in law has been a resident for almost three years and during that time he has never once complained about the home. I have always found it to be exceptionally clean and the staff have always acted in a professional manner. Their attention to his care and well-being is second to none.

How likely would you be to recommend Rushyfields Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I love coming to visit my dad at this home as the staff are all very caring and make you feel welcome.

How likely would you be to recommend Rushyfields Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative was admitted to Rushyfields for Intermediate Care. All of the care home's staff seemed to be friendly, committed and conscientious but, in my opinion, there were several occasions when there were insufficient on duty. This was noticeable as my relative, who generally took meals in her room, usually needed prompting to consume food and hot drinks before they cooled but she seemed to be regularly overlooked. Also, except in emergencies, the services of a doctor were not available on weekends. This once caused my relative to be without some essential medications for 3 days as they had not been re-ordered before the weekend and thus caused a deterioration of her health. As she was not able to walk she was offered no stimulation other than attention from physiotherapists, nor did she take part in any activities. Fortunately she was happy with her care and unaware of perceived problems.

How likely would you be to recommend Rushyfields Care Centre? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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