Rushyfields Residential and Nursing Home

Found the care home very clean and welcoming from first stepping foot in it. The carers have done a very good job looking after my Gran. She has enjoyed the outings out with them and says the food in the home is good. Before picking where my Gran would go I visited 8 care homes across Durham and this was my favourite by far. I am very pleased with our decision.

Mam receives excellent care. The staff went out of their way to make Mam feel safe and settled. It gives excellent care and we know Mam is well looked after, so it takes the worry away from us, knowing Mam is well cared for. Mam is happy and settled.

Very good care, that's all you need.

The nurses and carers, particularly two of them, went above and beyond any expectations, my family had and genuinely cared for my father’s welfare. He was properly supervised and never came to harm as he had done in previous homes.

My dad spent just over a year at Rushyfields Care Home and that was his 3rd care home and I wish it had been his first! Everyone working there was very kind and caring not only to my dad but the whole family!. The care, time and love they had fo9r all of us was amazing! They are one big caring, loving happy family and they go above and beyond their jobs!! I would have no hesitation in recommending all my friends, neighbours and family anybody that asked me I would tell them to go to Rushyfield Care Home. You will be very well cared for.

He has Lewy Body dementia in the latter stages. His care has been very good no complaints at all. He seems happy and settled. Staff are always happy to discuss matters. They are always cheerful.

My relative is very well cared for in this home which supports her complex dementia care needs. Staff are professional, helpful and friendly and provide and maintain a relaxed atmosphere.

It's a friendly and welcoming atmosphere from walking through the doors. Staff are accommodating and it's clean. I feel my mum is getting well looked after and cared for.

This is a good care home where we feel our Mam is happy in her surroundings. However, more staff is needed on a night. The food is excellent and the home is furnished lovely.

This home has excellent standards of care, cleanliness, food and interaction with residents. The staff are not only very well trained but demonstrate care and commitment at all times. It really is apparent the welfare of residents is No.1 priority. I really can't speak highly enough of this home and would strongly recommend it to anyone.

Meals have always been excellent. There is also a much better feeling in the home and an excellent manageress at the moment, just waiting to see the new manager start, if it stays the same the home will be flying.

My dad lived in this care home until he died in December 2016. During the 2 years and 5 months that dad stayed in this home (we would have moved him but he suffered from agoraphobia), there were 3 managers, the final one being the least competent of them all.

Staffing levels were regularly below what you would expect and the level of care that my dad received was poor. He sat in his room every day and didn't come out or talk to anyone. The staff made some effort at first to try and encourage him, but this didn't last long at all.

I went to see him one day and yet again he was complaining that cream hadn't been put on his legs - he had cellulitis which was really nasty and in his care plan it stated that he needed the cream on his legs twice a day. When I asked the staff what had happened, I was told that the member of staff had forgotten!

I definitely would NOT recommend this home.

My stepfather in law has been a resident for almost three years and during that time he has never once complained about the home. I have always found it to be exceptionally clean and the staff have always acted in a professional manner. Their attention to his care and well-being is second to none.

I love coming to visit my dad at this home as the staff are all very caring and make you feel welcome.

My relative was admitted to Rushyfields for Intermediate Care. All of the care home's staff seemed to be friendly, committed and conscientious but, in my opinion, there were several occasions when there were insufficient on duty. This was noticeable as my relative, who generally took meals in her room, usually needed prompting to consume food and hot drinks before they cooled but she seemed to be regularly overlooked. Also, except in emergencies, the services of a doctor were not available on weekends. This once caused my relative to be without some essential medications for 3 days as they had not been re-ordered before the weekend and thus caused a deterioration of her health. As she was not able to walk she was offered no stimulation other than attention from physiotherapists, nor did she take part in any activities. Fortunately she was happy with her care and unaware of perceived problems.