The Oakes Care Centre

I'm not allowed to give any further details as apparently only the "pink and fluffy" reviews seem to be published.

After two years of living in residential care, Mum moved into dementia care at The Oakes at the end of September 2019. Despite the initial confusion and distress caused by the move, she settled relatively quickly, due largely to the quality of care and support she received from the staff. Apart from vascular dementia which significantly affects her short term memory, Mum suffers from severe osteoporosis and osteoarthritis which means that her mobility is compromised and she suffers a lot of pain when moving or just sitting. Staff are patient and genuinely caring, making every effort to maintain her comfort and dignity. Mum's deafness also impacts on her ability to socialise with other residents but staff ensure she has some quality one-to-one sessions. The family are confident that she is in a caring environment which suits her changed needs.

On a positive, all who took part said they'd love another type of event and appreciated the effort of those involved in arranging it.

I went to a cheese and wine night and had an excellent evening. The staff on duty were very friendly and put on a great night for both residents and visitors.

My husband had 7 weeks care at Oakes. He has dementia, initially admitted for respite care. A very good room with own bathroom etc. He was mobile then so took part in a variety of activities and we took him out for walks. He enjoyed the food, particularly puddings. In his time there he was settled, enjoyed the activities and we were happy he was there. All staff were friendly and helpful with us, management and office staff very helpful, thorough and efficient.

Well done, the staff at The Oakes!

It was very hard for me to put my husband in a home but it had to be, but I felt very happy about The Oakes. Lovely place, lovely food, very clean and lovely staff.

Excellent care provider and facilities. I especially enjoyed our trip to the "beach" with the resident.

The nursing staff have been excellent from day one, the level of care mum gets is second to none. They are so patient and understanding with mum and her complex needs. Mums health has improved so much since being cared for by the staff at the Oakes.

The Oakes Care Centre is a wonderful facility. The staff are very caring and treat the residents very well. My mum has come on leaps and bounds since becoming a resident. They provide lots of stimulation and activities and encourage socialising. The facilities provided are really nice and the food is of a high standard. Overall a lovely place with kind, friendly and helpful staff.

My mother settled into her new environment 6 weeks ago and immediately was less stressed, anxious and much happier.

She enjoys being with ladies in a similar position as herself. They meet regularly and laugh and enjoy each other's company. The staff are very caring, observant and nothing is too much trouble. They all go the extra mile to support my mum and myself.

The environment was clean and welcoming and I’m sure in summer the gardens are a delight for the residents.

It was definitely somewhere I would recommend to anyone looking for a residential care home.

I visited The Oakes Care Centre regularly to visit my aunt suffering health issues, I would like to thank all the staff for being friendly, caring and very attentive to her needs. They were always welcoming and helpful when I visited. The centre is beautiful and her room was always clean, tidy and well maintained. All the staff showed kindness and empathy at all times and the manager was always visible and keen to listen to anything we had to say.

My friend was amazed at the village shop and loved the idea that she could buy something from here. She also loved the grand piano just off from the main entrance!

Very nice place. Clean and friendly, residents seem well cared for and have activities to do. Would recommend.

We were particularly pleased with the bright airiness and cleanliness. We would highly recommend to friends and family. Thank you.

Visited a relative on respite and was genuinely impressed with the care provided here. An organised and well-led team that really does seem to treat residents with kindness and compassion. The staff were brilliant and manager answered all questions I had clearly, plus got back to me on a couple of questions quickly. Great care.

The overall care is excellent. Good staff, kind and disrespectful. Activities improving due to recent staff changes. Dining experience improved by tablecloths and flowers - food a little lacklustre but nutritionally sound.

I wish to thank the lovely people of The Oakes Care Centre for the care, compassion and empathy they showed my mother. She was treated as a special person. In the last weeks, they nursed her and allowed her to stay in the place she knew and gave her the dignity she deserved in her last days.