The Oakes Care Centre

Willwood Avenue, Huddersfield HD3 4YA

Conveniently placed in a residential area on the outskirts of Huddersfield, The Oakes is a friendly, purpose-built care home, offering residential and residential dementia care.

Superbly positioned for all local amenities, this lovely home offers residents several places to relax, dine, exercise, socialize and be creative, including a hairdressing salon.

Many rooms have lovely views of the garden. The secure and landscaped gardens, tended to by some of the residents, offers a haven for residents and their friends and families. The home's beautiful sun lounge can be enjoyed by residents all year around.

All stylish and comfortable bedrooms and living areas are easily accessible by wheelchair and some have patio doors leading out into gardens.

The home's caring team has created a family atmosphere, encouraging everyone to eat and celebrate special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home.

Daily life is carefully designed to support the resident's mind, body and soul.

Group: HC-One

Person in charge: Stuart Tyrer (Manager)

Local Authority / Social Services: Kirklees Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Prader-Willi Syndrome • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Oakes Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for The Oakes Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 42 Reviews over all time. This Average Rating is also the rating value for The Oakes Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 30 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.618 for The Oakes Care Centre is calculated as follows: ( (334 Excellents x 5) + (148 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 503 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Oakes Care Centre is based on 30 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 30 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 The Oakes Care Centre has a Review Score of 9.6 (9.618) from 42 Reviews


Average Ratings

  • Excellent
    29
  • Good
    13
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Oakes Care Centre?

  • Extremely LIKELY
    37
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Oakes Care Centre

  • Daughter of Resident/Service User
    19
  • Son of Resident/Service User
    13
  • Granddaughter of Resident/Service User
    2
  • Nephew of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My Mum was cared for at The Oakes for 3 years following a stroke. The staff were brilliant with her, from the office staff, cleaner and laundry staff to the kind and professional carers who met all her needs. She was always treated with dignity as well as having a laugh and joke with her which she loved. She was always clean, smartly dressed and well fed. The activity co-ordinator included her in the activities and she could often be found sat outside with the staff and other residents enjoying the lovely patio area. The manager would respond to any queries we had quickly and professionally.
As my mum's health deteriorated the staff met all her needs and were loving and kind with her in her last days. They supported myself and my sister when she died and we will always be grateful for everything they did for her.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

With the new manager now in charge The Oakes is a great place staffed with great people. The care, dignity and respect shown to my Mother, who has advanced Alzheimers, is fantastic.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

The manager does an excellent job of creating the right culture in the home. Mum is cared for well and the home is always very clean. There are many activities organised and the staff are generally very good. I am happy with Mums care and Mum is happy in The Oakes Care Home.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

My mother is super happy at The Oakes Care Centre.
All the staff are friendly and very caring.
I would be highly recommended this facility.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have not seen my mother-in-law happier than she is now. Since becoming a long-term resident at The Oakes, this 93-year-old has blossomed.
All the staff are exemplary in their care, kindness and compassion and the facilities are first-rate.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My husband first used the care home for respite care when I was not well. He settled in and was well looked after. He has since been in for daycare as he fell in the bath and is going once a week for a day to enable him to have a bath. He is treated with respect. As we have to have the bathroom altered he will be going back on a regular basis for daycare and then for respite while the work is done. I have been very satisfied with his care and the way he is treated. The staff are very patient with him as he has Alzheimer's and can be awkward but nothing is too much trouble.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

This is an excellent care home. They look after my mother so well. The staff are caring and attentive to my mother's needs. Both the administrative and caring staff although busy are always willing to talk to and engage with the residents and visitors alike. I have no hesitation in recommending the home.
The activities for the residents are of a high standard and well organised.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Had an enjoyable day at the open day lots to do for all the family.
Entertainment coordinator is brilliant!
Carers are friendly and seem to be caring to the best of ability. Does seem as though they are short staffed sometimes with contractors in. Most staff are excellent.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Clare Sheehan, Careline Advisor at The Oakes Care Centre responded to this review on 04 May 2018:

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are delighted you enjoyed our Open Day and appreciate the efforts of our Wellbeing Coordinator. We value our staff team and the work they do to support our Residents. We regularly review our staffing to ensure that the needs of our Residents are met. Unfortunately, however, short notice sickness does sometimes occur which results in the home having to use agency staff.

Blown away by the quality of care provided to my mum, way above expectations, they treat her as if she is their relative - not just when I visit, I have seen this with other residents. I have complete trust that my mother could not be looked after any better in her final months. The home is always spotless, food quality, quantity and choice are amazing and they always have time and compassion for me to support me through my mother's deterioration/illness.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

After deciding that my sister and I needed a break from looking after our mother who has vascular dementia at 88 years old, we finally chose The Oakes Care Centre due to the way that the other residents looked happy and clean and well looked after. The team of staff at The Oakes Care Centre are so dedicated and nothing at all is too much trouble for them. Mum is well looked after, warm and safe and is actually socialising, It's a lovely place just like a hotel.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My father-in-law suddenly was not managing at home any more and Oakes had a place for him. He settled immediately and so far we cannot fault the place. I had elderly relatives in my family in care homes for years in a different area, and none of them came close to what we are experiencing so far at Oakes.

Thank you to all the team there.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

The service was excellent. The home and rooms are very good and clean and decorated. The short time I was in they had things on for residents and I would recommend it to anyone.
The food was good and a good choice.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The Oakes Care Centre staff are very professional and supportive to my mother who is in care at their home. They seem genuinely interested in caring for my mother and as a family, we thank them for their continued support and level of service.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Mum has been a resident in The Oakes for 3 months now and we are very satisfied with the care and support she has been given. We have found the staff warm, caring and attentive towards her. Any questions we have are always dealt with and resolved very quickly. The dining room is very attractive and welcoming and the residents always appear to be enjoying their food. Activities are both fun and varied and always delivered with lots of enthusiasm and encouragement.
Social evenings, trips out and musicians who come to entertain, gently enhance mum's stay.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

The Oakes has provided my mother with excellent care since her arrival in March 2017. She is extremely happy in her new environment where her every need is catered for.

I could not wish for her to be in a better care home.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

The new entertainment person has made a great improvement in the entertainment at the home with a good variety.

The manager is very good and entertaining. All the staff are caring.

How likely would you be to recommend The Oakes Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

My Mum moved into The Oakes in October. We were understandably anxious about her move as this was the first time she had been into a care home. However, any worries we had quickly disappeared. The Oakes is beautiful, the rooms are a good size and homely. The quality of the food is fantastic and the menu varied, along with a regular trolley of treats. The staff are fantastic. They really care about the residents and treat them like their of own family. Any issues get sorted quickly and effectively. The Manager provides inspirational leadership. The Activities Co-ordinator ensures that residents get out and about. The team provides amazing care. It has been a huge relief to us that she is well cared for and happy. It is a huge weight off our minds, and we have absolutely no concerns about her in her new home. If you are lucky enough to have a family member admitted to The Oakes you will not be disappointed.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Friendly staff. Mum happy. Activities good, mum particularly loves singing. Staff observant and act quickly when concerned about mum, keep us informed. Nice room and homely.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

My mother has now been a resident at The Oakes for just over a year now. The care she has received during that time has always been first class. The staff are so very friendly, approachable, helpful and caring. I would also say that since the new manager took over several months ago there have been so many improvements to the quality of the home itself including new carpets to the first floor and many other changes I know are still ongoing. I have no doubt that in due course if this continues The Oakes will become the number one choice in care homes in Huddersfield.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

After coming for a viewing for my mother-in-law a week after she moved in. Can't believe how happy she is within a week of moving in. Staff are excellent.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My Mum is a new client at this home and the change overall is amazing. The care and attention have changed her for the better in a space of one week. I would highly recommend this home.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The home was always clean and the staff polite, caring and well presented.
Sometimes very busy but still managed to show willing. If needs arise I would use again.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

The Oakes Care Home, Huddersfield, in my experience is a professional establishment that employs staff who are fully committed to the upholding of the highest standards of care, whilst at the same time ensuring the dignity of those under their care and showing genuine love and affection toward all residents and their visitors.

The levels of cleanliness are faultless, quality of food and range of menus and dietary needs are more than satisfactory. I can recommend this care home to anyone seeking a loving establishment for their loved ones.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My father moved into the care home a few weeks ago after spending time in hospital. His mind is still sharp but he needs help physically. I have not lived in the UK since 202 and I know that when I return home after visiting him I do not have to worry about his welfare.
The home is warm and inviting, the staff are dedicated and caring and make sure he is as comfortable as possible and has everything he needs. He really could not be in a better place for his remaining years.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Under new management, the home has improved. Most of the carers are very good. I would like to see an improvement in making sure the resident eats and drinks enough fluid.

How likely would you be to recommend The Oakes Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

The new management is excellent in every way. The staff are much happier in their jobs and this they have told me. The food is of a very varied range/choice. It has been a great comfort and relief to our family to be confident our mother is in safe, caring, competent home. With staff who are really interested in the well-being of their staff or with excellent managers.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

From my very first visit, I just loved the friendly calm atmosphere of the home.
Living close by meant that we could pop in regularly (day or night) and we were always greeted by a friendly face.
Dad always looked relaxed and was always smartly dressed by the carers. The home definitely has more the air of a hotel than your stereotypical image of a care home.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

The home is clean and caring. The staff look after mum well. Entertainment is provided but it depends on how many of the dementia residents want to join in but the staff always try to engage everyone.
Emphasis has now been put on diet and nutrition to ensure residents are not dehydrated and maintain weight.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

The manager is very enthusiastic and being new to The Oakes has started to make some positive changes. The staff all seem upbeat and positive. The facilities are only 4 years old and provide a comfortable environment. My mother is not terribly social so as part of the care plan we asked that staff encourage her to join in as much as possible, however, this seems to be a bit patchy. Overall, the experience is positive.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

This is an extremely good home. The staff are always kind, caring, happy and pleasant. The new manager is very efficient and if there are any minor problems he sorts it out straight away and insists we see him any time to discuss care. The building is modern, some of the bedrooms need a refresh e.g. Painting but overall good.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

I admire the way the staff relate to my mother, treating her with respect and care.
During her visits to the hospital, she was escorted and helped very well.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

I am able to visit The Oakes at any time and am always pleased to see my mother - who has increasingly severe dementia, doing well and generally very content, subject to her own occasional bad moods. The staff are always considerate and attentive and friendly too. I am often welcomed by name. The home is always clean and orderly and I and my siblings feel that our 92-year-old mother is in the best place.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mum has been at The Oakes Care Centre since August last year. During that time, I cannot fault the care and attention she has had from the staff. They are obviously rushed and seemingly understaffed at times but are always kind and thoughtful. As I live 250 miles away from the home, I rely on the management communicating by email and have found this to be somewhat intermittent. Also, more activities for Dementia residents would help.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Meridian, Careline Team at The Oakes Care Centre responded to this review on 29 Mar 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We aim to ensure that communication is maintained at all times.
We take on board your comments about the activities programme on offer at the home and apologise if we have fallen short of the high standards we aspire to, the home is working with the staff team to develop the activities in the home.

My mother has been at The Oakes since January 2016 and has had excellent service, particularly as this year she has been in her room 24/7 due to age and ill health, which of course means she requires more assistance. The staff could not have been more helpful.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Good communication from staff. Although staff are very busy. Sometimes staff not always available to ask questions.
Mum settled in well and taken care of which takes the pressure off myself and family members.
Good premises and friendly staff. Well done and thank you.
Only slight issue is people not always available when you telephone to Oakes. But overall very good.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Meridian, Careline Team at The Oakes Care Centre responded to this review on 21 Mar 2017:

Thank you for taking the time to complete a review.
We are continually learning from our feedback and are currently looking to improve means of communication at the home.

My mother's entry into full-time care happened quickly.
This was the second home we visited.
We felt we did not need to visit others as this seemed perfect for Mum (with dementia).
It is in her home town and half a mile away from her old home.
Staff are always good and it is great to see the same staff week in week out.
Food seems good and they are constantly given drinks.
Only minor criticism (but due to it being a dementia floor impossible to eliminate) is that she never wears the same slippers twice and today had someone else's trousers on.

How likely would you be to recommend The Oakes Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Overall satisfactory. Management could be more organised; think of the people in care and your staff rather than the look of the place, such as pictures on the walls and the like. The carers are very caring on the whole but need more staff to give them time to spend with the people in care. In the dementia department, there is more hands on care needed.

How likely would you be to recommend The Oakes Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Meridian, Careline Team at The Oakes Care Centre responded to this review on 16 Nov 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Here at the Oakes we endeavor to strive to improve our service at the Care Centre and will continue to regular review our practice moving forward
The Home Manager has an open door policy; please feel free to call in any time to discuss any concerns you may have.

My mother passed away at The Oakes in May 2016. The staff were very kind, supportive and understanding at this difficult time.

How likely would you be to recommend The Oakes Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

I live abroad and only get to see my Nana once a year. Since she has been in the home she has begun to suffer quite badly from memory loss. The staff have all been utterly wonderful with her and it is clear they are naturally caring and good with her. She likes them all very much. She is clearly well cared for and very happy, they have helped her make a very unhappy transition from independent living into a bearable and even happy one. Her physical and mental wellbeing (apart from a natural deterioration in her mental capacity) has improved very much from when she lived on her own. The staff are an utter credit to the home!

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.5 out of 5

The staff are lovely and caring. We are always made to feel welcome. Nana is happy and well cared for. Staff are always ready to answer any questions or queries. If Nana needs assistance or medical care it is always there. The home gives us the family a reassurance that Nana is well looked after and cared for with dignity she deserves.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My aunt from the first day of attendance was treated very well. The staff always acknowledged us and were respectful, friendly and professional (A credit to the Meridian Group).
The staff wherever possible integrated my aunt with the other residents and activities.
My wife and I were extremely satisfied with the care provided to my aunt who sadly passed away peacefully on 19/7/16.
I would have no hesitation in recommending The Oakes, they do a splendid professional job in difficult circumstances. Well done.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

From the day my mum became a resident at The Oakes the staff and management have gone out of their way to meet my mum's and our families needs. The attention we received in the last week of her life was amazing. Mum was treated like a member of their own family and we were contacted throughout when there were changes to my mum's condition. The staff also respected our privacy but were on call immediately when needed.

How likely would you be to recommend The Oakes Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Submit a Review for The Oakes Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

1 Bed Vacancy

posted 08 May 2018

The Oakes offers exceptional accommodation with large, ensuite bedrooms. Each room has a walk-in shower, TV, and enough space to sit quietly. We have a small village shop, a hairdressing salon and day spa facility. We provide care for residential clients and also have some accommodation for those with dementia related conditions.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

August 2017

July 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Stuart

Stuart Tyrer

Job Title: Home Manager

Joined: 2017

Description:

Introducing Stuart Tyrer
Home Manager at The Oakes, Huddersfield

What does ‘kindness’ mean to you?

“I believe that kind care means putting people first, showing compassion in everything we do and going the extra mile.”
Stuart has gained many years’ experience in providing care and support to older people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Stuart joined The Oakes as Home Manager because he closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at The Oakes.

When asked what he enjoys most about his role, Stuart remarked: “I just love the opportunity to make a difference to people’s lives.”
Away from work, Stuart enjoys getting out and about on day trips.

If you would like to find out more information about The Oakes, Stuart has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Oakes Care Centre