The Oakes Care Centre

Willwood Avenue, Huddersfield HD3 4YA
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8.4 97 Reviews
  • The Oakes Care Centre, Huddersfield
Conveniently placed in a residential area on the outskirts of Huddersfield, The Oakes care home offers personalised residential and residential dementia care to older people.

The friendly and comfortable home is a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, cinema and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas, residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at The Oakes, the team encourages everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at The Oakes, so the team is dedicated to supporting residents in building strong relationships in the Huddersfield neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at The Oakes to provide the kindest care possible to all residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1110

These prices are only a guideline, please contact The Oakes Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Louise Foster (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

The Oakes Care Centre Reviews (97)

8.4

The Oakes Care Centre has a Review Score of 8.4 (8.431) out of 10, based on 4 reviews in the last 2 years.
Over all time The Oakes Care Centre has 97 reviews.

Overall Experience
  • 75
  • 19
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Date Published
  • 97
  • 4
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Reviewer Connection to The Oakes Care Centre
  • 43
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  • 5
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Total of 97, showing 81-97
Review from Avril H (Daughter of Resident) published on 12 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Under new management, the home has improved. Most of the carers are very good. I would like to see an improvement in making sure the resident eats and drinks enough fluid.
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Review from Michael R (Son of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The new management is excellent in every way. The staff are much happier in their jobs and this they have told me. The food is of a very varied range/choice. It has been a great comfort and relief to our family to be confident our mother is in safe, caring, competent home. With staff who are really
interested in the well-being of their staff or with excellent managers.
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Review from Zena W (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From my very first visit, I just loved the friendly calm atmosphere of the home.
Living close by meant that we could pop in regularly (day or night) and we were always greeted by a friendly face.
Dad always looked relaxed and was always smartly dressed by the carers. The home definitely has more
the air of a hotel than your stereotypical image of a care home.
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Review from Alison W (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is clean and caring. The staff look after mum well. Entertainment is provided but it depends on how many of the dementia residents want to join in but the staff always try to engage everyone.
Emphasis has now been put on diet and nutrition to ensure residents are not dehydrated and maintain
weight.
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Review from Simon K (Son of Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager is very enthusiastic and being new to The Oakes has started to make some positive changes. The staff all seem upbeat and positive. The facilities are only 4 years old and provide a comfortable environment. My mother is not terribly social so as part of the care plan we asked that staff encourage
her to join in as much as possible, however, this seems to be a bit patchy. Overall, the experience is positive.
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Review from Judith C (Daughter of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an extremely good home. The staff are always kind, caring, happy and pleasant. The new manager is very efficient and if there are any minor problems he sorts it out straight away and insists we see him any time to discuss care. The building is modern, some of the bedrooms need a refresh e.g.
Painting but overall good.
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Review from J M (Son of Resident) published on 20 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am able to visit The Oakes at any time and am always pleased to see my mother - who has increasingly severe dementia, doing well and generally very content, subject to her own occasional bad moods. The staff are always considerate and attentive and friendly too. I am often welcomed by name. The home
is always clean and orderly and I and my siblings feel that our 92-year-old mother is in the best place.
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Review from Dianne B (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at The Oakes Care Centre since August last year. During that time, I cannot fault the care and attention she has had from the staff. They are obviously rushed and seemingly understaffed at times but are always kind and thoughtful. As I live 250 miles away from the home, I rely on the
management communicating by email and have found this to be somewhat intermittent. Also, more activities for Dementia residents would help.
Reply from Meridian, Careline Team at The Oakes Care Centre

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We aim to ensure that communication is maintained at all times.
We take on board your comments about the activities programme on offer at the home and apologise if we have fallen short of the high standards we aspire to, the home is working with the staff team to develop the activities in the home.

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Review from Simon H (Son of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good communication from staff. Although staff are very busy. Sometimes staff not always available to ask questions.
Mum settled in well and taken care of which takes the pressure off myself and family members.
Good premises and friendly staff. Well done and thank you.
Only slight issue is people
not always available when you telephone to Oakes. But overall very good.
Reply from Meridian, Careline Team at The Oakes Care Centre

Thank you for taking the time to complete a review.
We are continually learning from our feedback and are currently looking to improve means of communication at the home.

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Review from Mavis H (Daughter of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at The Oakes since January 2016 and has had excellent service, particularly as this year she has been in her room 24/7 due to age and ill health, which of course means she requires more assistance. The staff could not have been more helpful.
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Review from David B (Son of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's entry into full-time care happened quickly.
This was the second home we visited.
We felt we did not need to visit others as this seemed perfect for Mum (with dementia).
It is in her home town and half a mile away from her old home.
Staff are always good and it is great to see the same
staff week in week out.
Food seems good and they are constantly given drinks.
Only minor criticism (but due to it being a dementia floor impossible to eliminate) is that she never wears the same slippers twice and today had someone else's trousers on.
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Review from DM (Son of Resident) published on 16 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall satisfactory. Management could be more organised; think of the people in care and your staff rather than the look of the place, such as pictures on the walls and the like. The carers are very caring on the whole but need more staff to give them time to spend with the people in care. In the dementia
department, there is more hands on care needed.
Reply from Meridian, Careline Team at The Oakes Care Centre

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Here at the Oakes we endeavor to strive to improve our service at the Care Centre and will continue to regular review our practice moving forward
The Home Manager has an open door policy; please feel free to call in any time to discuss any concerns you may have.

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Review from Gwen T (Daughter of Resident) published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother passed away at The Oakes in May 2016. The staff were very kind, supportive and understanding at this difficult time.
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Review from Sharon L (Granddaughter of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live abroad and only get to see my Nana once a year. Since she has been in the home she has begun to suffer quite badly from memory loss. The staff have all been utterly wonderful with her and it is clear they are naturally caring and good with her. She likes them all very much. She is clearly well
cared for and very happy, they have helped her make a very unhappy transition from independent living into a bearable and even happy one. Her physical and mental wellbeing (apart from a natural deterioration in her mental capacity) has improved very much from when she lived on her own. The staff are an utter credit to the home!
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Review from Yvonne J (Granddaughter of Resident) published on 22 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are lovely and caring. We are always made to feel welcome. Nana is happy and well cared for. Staff are always ready to answer any questions or queries. If Nana needs assistance or medical care it is always there. The home gives us the family a reassurance that Nana is well looked after and
cared for with dignity she deserves.
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Review from Peter W (Nephew of Resident) published on 10 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt from the first day of attendance was treated very well. The staff always acknowledged us and were respectful, friendly and professional (A credit to the Meridian Group).
The staff wherever possible integrated my aunt with the other residents and activities.
My wife and I were extremely satisfied
with the care provided to my aunt who sadly passed away peacefully on 19/7/16.
I would have no hesitation in recommending The Oakes, they do a splendid professional job in difficult circumstances. Well done.
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Review from Debbie B (Daughter of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the day my mum became a resident at The Oakes the staff and management have gone out of their way to meet my mum's and our families needs. The attention we received in the last week of her life was amazing. Mum was treated like a member of their own family and we were contacted throughout when
there were changes to my mum's condition. The staff also respected our privacy but were on call immediately when needed.
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Current Review Score: 8.4 (8.431)

Overview of Review Score

The Review Score of 8.4 (8.431) out of 10 for The Oakes Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.723 for The Oakes Care Centre is calculated as follows: ( (37 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 47 Ratings = 4.723
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.708 Points relating to the number of positive Reviews for The Oakes Care Centre is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

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