The Oakes Care Centre

Willwood Avenue, Huddersfield HD3 4YA
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8.4 97 Reviews
  • The Oakes Care Centre, Huddersfield
Conveniently placed in a residential area on the outskirts of Huddersfield, The Oakes care home offers personalised residential and residential dementia care to older people.

The friendly and comfortable home is a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, cinema and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas, residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at The Oakes, the team encourages everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at The Oakes, so the team is dedicated to supporting residents in building strong relationships in the Huddersfield neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at The Oakes to provide the kindest care possible to all residents.
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Care Provided by The Oakes Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1110

These prices are only a guideline, please contact The Oakes Care Centre to find out the exact price for your requirements.

Contact The Oakes Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Oakes Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Louise Foster (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

The Oakes Care Centre Reviews (97)

8.4

The Oakes Care Centre has a Review Score of 8.4 (8.431) out of 10, based on 4 reviews in the last 2 years.
Over all time The Oakes Care Centre has 97 reviews.

Overall Experience
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Date Published
  • 97
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Reviewer Connection to The Oakes Care Centre
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Total of 97, showing 21-40
Review from D B (Daughter of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at the Oakes for nearly 3 years and absolutely loves living there - she calls the staff family. From the management, carers, cleaners and the activities coordinator, the care is brilliant. My mum seems happy and settled. It was hard with covid and not being able to see
her, but the staff kept our mother safe and always reassured us she was fine. I think they are a brilliant team and can't thank them enough for all they do.
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Review from Jill W (Friend of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the Oakes. My very dear friend spent the last 18 months of her life there and was admitted during the second lockdown. Every single member of staff, including housekeeping, carers and admin, took the best possible care of her both physically and emotionally. They went
way above and beyond the call of duty and made her feel safe, secure and loved, especially at a time when we were unable to visit. Nothing was ever too much trouble and they gave me and the family time when we called to discuss concerns. It was a huge comfort to know that she was taken care of so well, and that when she passed away peacefully she was surrounded by love. A huge thank you to every single one of the staff, you are all angels.
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Review from Harriet B (Granddaughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
If I could give 10 stars, I would! My grandmother moved in in the middle of the pandemic when the government did not allow visitors to care homes. This was an extremely difficult time for my grandmother, as well as for us. However, the staff at the Oakes were amazing throughout the pandemic and again,
once restrictions were eased. It was always very clear to see that the staff were so very kind and caring, offering an abundance of affection to my grandma when we were unable to do so. My grandma always spoke so highly of everyone and loved them like family. The staff always went above and beyond to make the entire experience as pleasant as possible, despite the difficult restrictions. I cannot thank the whole team enough for their kindness, love and care. They offered myself and my family so much support and love during my grandma's last few weeks and for this too, I will be eternally grateful. In addition to the amazing staff, the home itself and its facilities are spot on!
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Review from J N (Daughter of Resident) published on 29 December 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
This home has had some good staff. My mother's care fell well short of expected especially in the last six months to the end of her life. Staff poorly trained, if trained. Poor supervision of untrained staff. Poor cleanliness and poor awareness of hygiene and infection control. Poor communications between
staff shifts on handover. Poor communication from management. Lack of common sense and willingness to be less than honest with relatives. Report provided to CQC.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at The Oakes Care Centre

Thank you for your feedback. At HC-One we always listen and ensure feedback is used to reflect and learn lessons. We are reviewing your concerns and will respond in due course.

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Review from David J (Son of Resident) published on 27 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum moved into The Oaks Care Centre I have noticed a huge improvement, Mum obviously feels safe and is well cared for. Mum appears much happier and is starting to interact with the staff and other residents. Mum always looks smart, clean and genuinely seems happier and brighter in herself.
The home has a warm family atmosphere and staff are always happy to discuss any concerns and are always well informed on how Mum is on a day to day basis. It was a difficult decision to uproot Mum into full-time care but after a short time, I am now happy that this was the best decision to make for Mums well-being. I have nothing but praise and thanks for the wonderful job that all the staff and management at The Oakes deliver on a daily basis. Thank you so much.
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Review from Lorraine Z (Daughter of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t praise the staff at The Oakes Care Centre enough! My mum was with them for over 2 years. Sadly, she suffered from dementia and passed away in July. During her time at that The Oakes, she was cared for by the staff as if she was a family member. They were so patient and kind and nothing was too
much trouble. She was treated with kindness and affection right until the very end. Some members of staff went above and beyond their job requirements. I would also like to mention how grateful I was for the support that they gave me over the last 2 years. Times have been very hard and the staff at the Oakes certainly went out of their way to make things as easy as possible, always showing kindness and compassion. They are a great set of people!
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Review from June F (Daughter of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at the Oakes for around three years, and during that time, has received fantastic care from the staff. From the very beginning, he has been made to feel at home there, and the staff have been so caring and kind to him. Any time I have visited him, there he always seems
happy and well cared for and has a smile on his face. I wanted to particularly praise the staff at the moment, however, as they have had so many trials and tribulations with the Covid situation in the last ten months and have still given the same excellent care despite everything. I haven't been able to see my dad for a while now as I live in Scotland, but I know I can call and the staff will give me an update or send a photo to put my mind at rest. With everything that is going on in this uncertain world at the moment, the one thing I can rely on is that The Oakes will be looking after my dad, and that is worth its weight in gold. I wouldn't hesitate to recommend them.
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Review from Anne M (Daughter of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is always treated with respect and kindness. The care she receives is first-rate. The staff are very caring and treat my mum like a member of their own family. Mum wasn’t well recently, and the staff ensured that she received visits from her doctor and received the treatment she needed. The December
activities calendar was impressive, particularly during a time when we couldn’t visit.
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Review from Joan K (Daughter of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 5-years, and during that time, she has been treated with dignity and respect. The staff are very good, and treat her as an individual, not "one size fits all". I know that she is in very capable hands and well looked after, and think the team have done am amazing job during
these very difficult times. Communication has been good, and staff have gone out of their way to facilitate indoor visits (when possible) and window visits. I would like to have been able to undertake more Zoom calls, but there seems to be a problem with the system. Otherwise, I cannot praise the staff enough for all their hard work and dedication. Thank you doesn't seem enough. Would definitely recommend.
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Review from Christine A (Daughter of Resident) published on 15 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of The Oakes for six years now, admitted with mild Alzheimers which has developed to the point where she does not recognise me. This in itself is distressing. However, I have found the staff throughout the home to be most caring and concerned, not only for mum but also for me.
I live a long way from the home and have not been able to visit for a year because of the pandemic. I have found the communication excellent and cannot praise them highly enough for their care. Thank you is not enough in the circumstances.
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Review from Martin L (Son of Resident) published on 29 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise the staff of Oakes Care Centre enough for their hard work and support, caring for my mum. Especially during her recent illness. Communications have also been excellent during the current pandemic and lockdowns.
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Review from Stuart S (Son of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My comments relate to a window visit by my wife and I to see Mum (resident at the Oakes) in October 2020. Mum had been got ready for the appointment on time and a member of staff remained with her throughout the 30-minute visit. The staff had managed to find Mum's hearing aids which meant she could
hear most of what I said. Even so, my wife is quite softly spoken and Mum couldn't really hear her, but the staff member was lovely and was able to relay what my wife was saying from close quarters. Having a caring member of staff present throughout definitely enhanced the visit for both us and for Mum, who remained alert and interested throughout. The member of staff also helped Mum understand some of the photographs we were attempting to show her. Window visits aren't ideal, but (as I live over 200 miles away) they are definitely better than not being able to see Mum on my visits to Yorkshire.
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Review from Christopher R (Son-in-law of Resident) published on 26 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are doing a superb job in the difficult and stressful pandemic times in which we live. Their patience with and understanding for their residents and their residents' families are remarkable. My thanks and admiration to them all.
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Review from Susan G (Mother of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to everyone at The Oakes Care Centre does not seem enough for the way my family and I feel for the way you are continuing to care for our loved one, under very difficult circumstances. We realise there are situations beyond your control. The Covid-19 pandemic is continuing to make all our
lives difficult, but at least the majority of us can go outside and enjoy some of the joys of 'normal' life, which our loved ones cannot do nor indeed not since March and that alone makes your jobs so much harder. Thank you, thank you.
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Review from Christine W (Daughter-in-law of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Feel that the communication between the nursing home and relatives has been very poor during lockdown we have only had 2 video calls since March. The cleanliness has gone downhill and sometimes not enough staff on duty.
Reply from Julie Caygill, Hospital Liaison Team Administrator at The Oakes Care Centre

Thank you for your review, we value all feedback as this helps us to make improvements where required. Staff at The Oakes have worked tirelessly to ensure all areas of needs are met for all our residents. Where video calls have been requested staff have conducted these to ensure contact with relatives is maintained. We have a variety of platforms for these calls including Zoom, Skype, and WhatsApp. All relatives were contacted by the Home Administrator to provide them with an email address to ensure all information was shared with them and to keep them updated. During lockdown and throughout the pandemic appropriate staffing levels have been maintained.

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Review from M T (Daughter of Resident) published on 13 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers and staff at the Oakes have taken good care of my mother during these difficult and trying times, keeping her safe and well which is a great comfort to me. They keep me up to date with any changes so I always feel well informed.
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Review from Claire P (Daughter of Resident) published on 12 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say how grateful and happy we are with the amazing staff at The Oakes during this difficult time.
My Dad has been a resident there since February 2019.
The staff have worked tirelessly since they closed their doors to visitors on the 12th March 2020 and have made many personal sacrifices.
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Review from R B (Son of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who has severe dementia has been a resident for over 2 years. Throughout, the care for her has been exemplary. The carers and other staff are professional and attentive and have always treated my mother with patience, respect and dignity. I wholeheartedly recommend The Oakes.
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Review from Andy S (Son of Resident) published on 4 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into The Oakes Care Centre after a fall and fracture at home. She quickly settled in and has been well looked after and cared for since then. We looked at a lot of local Care homes before selecting The Oakes, and were attracted to it following recommendations, including some from staff and
Managers at other homes! The Oakes just felt right, and the setup and layout provided mum with interest and variety should she want it. There's a cinema room and a beach! Mum suffers from cognitive impairment and has moments where she is unsure of things. The staff and other residents are brilliant, and guide and reassure her when necessary, so that she feels safe and secure, resulting in few episodes of distress. This means that our family are confident she is being well cared for, and our visits are not stressful.
The home is well run, the staff are well trained, caring, friendly and helpful, and the entertainment excellent. Food and snacks are good, particularly the home baking.
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Review from Lynda F (Niece of Resident) published on 19 February 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our 97-year-old aunt went into The Oakes in June 2019. We thought we’d chosen wisely, we thought it was somewhere she would be well looked after and be safe. Sadly, the reality was far from it.
They say that a chain is only as strong as its weakest link and whilst some of the staff are very good and
very caring, there are far too many weak links.
Our aunt was in the home for only 6 months prior to her death. Physically she was frail, while mentally she was totally on the ball and that, along with the fact that we, her family, visited on an almost daily basis was The Oakes’ downfall. She was able to tell us when things were going wrong and we witnessed many things ourselves, first hand.
I'm not allowed to give any further details as apparently only the "pink and fluffy" reviews seem to be published.
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Current Review Score: 8.4 (8.431)

Overview of Review Score

The Review Score of 8.4 (8.431) out of 10 for The Oakes Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.723 for The Oakes Care Centre is calculated as follows: ( (37 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 47 Ratings = 4.723
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.708 Points relating to the number of positive Reviews for The Oakes Care Centre is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

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