The Oakes Care Centre

Both my parents at ages 93 -years and 92-years entered The Oakes Care Centre together, 15-months ago and both passed away within 17-days of each other. They were warmly welcomed during lockdown and received an excellent quality of care throughout. The whole team are friendly and display warmth and consideration for all the residents’ needs. The family was kept well informed of any problems or incidents during my parent's time there. The staff not only the carers but also the catering staff, the cleaning staff and the maintenance staff, together with the activities coordinator and the administrator went out of their way to make their life pleasant and comfortable. Nothing seemed to be too much trouble for the team and we highly recommend this care home.

My mother has been a resident at the Oakes for nearly 3 years and absolutely loves living there - she calls the staff family. From the management, carers, cleaners and the activities coordinator, the care is brilliant. My mum seems happy and settled. It was hard with covid and not being able to see her, but the staff kept our mother safe and always reassured us she was fine. I think they are a brilliant team and can't thank them enough for all they do.

I cannot speak highly enough of the Oakes. My very dear friend spent the last 18 months of her life there and was admitted during the second lockdown. Every single member of staff, including housekeeping, carers and admin, took the best possible care of her both physically and emotionally. They went way above and beyond the call of duty and made her feel safe, secure and loved, especially at a time when we were unable to visit. Nothing was ever too much trouble and they gave me and the family time when we called to discuss concerns. It was a huge comfort to know that she was taken care of so well, and that when she passed away peacefully she was surrounded by love. A huge thank you to every single one of the staff, you are all angels.

If I could give 10 stars, I would! My grandmother moved in in the middle of the pandemic when the government did not allow visitors to care homes. This was an extremely difficult time for my grandmother, as well as for us. However, the staff at the Oakes were amazing throughout the pandemic and again, once restrictions were eased. It was always very clear to see that the staff were so very kind and caring, offering an abundance of affection to my grandma when we were unable to do so. My grandma always spoke so highly of everyone and loved them like family. The staff always went above and beyond to make the entire experience as pleasant as possible, despite the difficult restrictions. I cannot thank the whole team enough for their kindness, love and care. They offered myself and my family so much support and love during my grandma's last few weeks and for this too, I will be eternally grateful. In addition to the amazing staff, the home itself and its facilities are spot on!

This home has had some good staff. My mother's care fell well short of expected especially in the last six months to the end of her life. Staff poorly trained, if trained. Poor supervision of untrained staff. Poor cleanliness and poor awareness of hygiene and infection control. Poor communications between staff shifts on handover. Poor communication from management. Lack of common sense and willingness to be less than honest with relatives. Report provided to CQC.

Since my mum moved into The Oaks Care Centre I have noticed a huge improvement, Mum obviously feels safe and is well cared for. Mum appears much happier and is starting to interact with the staff and other residents. Mum always looks smart, clean and genuinely seems happier and brighter in herself. The home has a warm family atmosphere and staff are always happy to discuss any concerns and are always well informed on how Mum is on a day to day basis. It was a difficult decision to uproot Mum into full-time care but after a short time, I am now happy that this was the best decision to make for Mums well-being. I have nothing but praise and thanks for the wonderful job that all the staff and management at The Oakes deliver on a daily basis. Thank you so much.

I can’t praise the staff at The Oakes Care Centre enough! My mum was with them for over 2 years. Sadly, she suffered from dementia and passed away in July. During her time at that The Oakes, she was cared for by the staff as if she was a family member. They were so patient and kind and nothing was too much trouble. She was treated with kindness and affection right until the very end. Some members of staff went above and beyond their job requirements. I would also like to mention how grateful I was for the support that they gave me over the last 2 years. Times have been very hard and the staff at the Oakes certainly went out of their way to make things as easy as possible, always showing kindness and compassion. They are a great set of people!

My father has been a resident at the Oakes for around three years, and during that time, has received fantastic care from the staff. From the very beginning, he has been made to feel at home there, and the staff have been so caring and kind to him. Any time I have visited him, there he always seems happy and well cared for and has a smile on his face. I wanted to particularly praise the staff at the moment, however, as they have had so many trials and tribulations with the Covid situation in the last ten months and have still given the same excellent care despite everything. I haven't been able to see my dad for a while now as I live in Scotland, but I know I can call and the staff will give me an update or send a photo to put my mind at rest. With everything that is going on in this uncertain world at the moment, the one thing I can rely on is that The Oakes will be looking after my dad, and that is worth its weight in gold. I wouldn't hesitate to recommend them.

My mum is always treated with respect and kindness. The care she receives is first-rate. The staff are very caring and treat my mum like a member of their own family. Mum wasn’t well recently, and the staff ensured that she received visits from her doctor and received the treatment she needed. The December activities calendar was impressive, particularly during a time when we couldn’t visit.

Mum has been a resident for 5-years, and during that time, she has been treated with dignity and respect. The staff are very good, and treat her as an individual, not "one size fits all". I know that she is in very capable hands and well looked after, and think the team have done am amazing job during these very difficult times. Communication has been good, and staff have gone out of their way to facilitate indoor visits (when possible) and window visits. I would like to have been able to undertake more Zoom calls, but there seems to be a problem with the system. Otherwise, I cannot praise the staff enough for all their hard work and dedication. Thank you doesn't seem enough. Would definitely recommend.

Mum has been a resident of The Oakes for six years now, admitted with mild Alzheimers which has developed to the point where she does not recognise me. This in itself is distressing. However, I have found the staff throughout the home to be most caring and concerned, not only for mum but also for me. I live a long way from the home and have not been able to visit for a year because of the pandemic. I have found the communication excellent and cannot praise them highly enough for their care. Thank you is not enough in the circumstances.

I can't praise the staff of Oakes Care Centre enough for their hard work and support, caring for my mum. Especially during her recent illness. Communications have also been excellent during the current pandemic and lockdowns.

My comments relate to a window visit by my wife and I to see Mum (resident at the Oakes) in October 2020. Mum had been got ready for the appointment on time and a member of staff remained with her throughout the 30-minute visit. The staff had managed to find Mum's hearing aids which meant she could hear most of what I said. Even so, my wife is quite softly spoken and Mum couldn't really hear her, but the staff member was lovely and was able to relay what my wife was saying from close quarters. Having a caring member of staff present throughout definitely enhanced the visit for both us and for Mum, who remained alert and interested throughout. The member of staff also helped Mum understand some of the photographs we were attempting to show her. Window visits aren't ideal, but (as I live over 200 miles away) they are definitely better than not being able to see Mum on my visits to Yorkshire.

All the staff are doing a superb job in the difficult and stressful pandemic times in which we live. Their patience with and understanding for their residents and their residents' families are remarkable. My thanks and admiration to them all.

Thank you to everyone at The Oakes Care Centre does not seem enough for the way my family and I feel for the way you are continuing to care for our loved one, under very difficult circumstances. We realise there are situations beyond your control. The Covid-19 pandemic is continuing to make all our lives difficult, but at least the majority of us can go outside and enjoy some of the joys of 'normal' life, which our loved ones cannot do nor indeed not since March and that alone makes your jobs so much harder. Thank you, thank you.

Feel that the communication between the nursing home and relatives has been very poor during lockdown we have only had 2 video calls since March. The cleanliness has gone downhill and sometimes not enough staff on duty.

The carers and staff at the Oakes have taken good care of my mother during these difficult and trying times, keeping her safe and well which is a great comfort to me. They keep me up to date with any changes so I always feel well informed.

The staff have worked tirelessly since they closed their doors to visitors on the 12th March 2020 and have made many personal sacrifices.

My mother who has severe dementia has been a resident for over 2 years. Throughout, the care for her has been exemplary. The carers and other staff are professional and attentive and have always treated my mother with patience, respect and dignity. I wholeheartedly recommend The Oakes.

The home is well run, the staff are well trained, caring, friendly and helpful, and the entertainment excellent. Food and snacks are good, particularly the home baking.