Outstanding service and environment. Unrivalled staffing levels and management. Care home guarantee for life. 12 years + of being no.1.
Families and visitors welcome at any time.
Hopton Cottage Care Home has a Review Score of 9.9 (9.911) out of 10, based on 21 reviews in the last 2 years.
Over all time Hopton Cottage Care Home has 87 reviews.
Thank you for your review Frances. Great to have you around and involved. Looking forward to the local reminiscence group. Best wishes, Joe
Thank you so much for your lovely comments. You're a fantastic family to have around the place!
The care given by the wonderful staff is amazing. Mum received so much love and affection which was very reassuring for us and so heartwarming to see. Visiting mum there was a real pleasure and the warmth of the staff made us feel so welcome, it was like having an extended family.
Mum spent the last 16 months of her life there and was treated with respect and dignity and much loved to the end.
Many thanks to everyone at Hopton Cottage Care Home for looking after mum.
Recently my Great Aunt (82) who lives alone had a knee replacement. Before the operation, it was apparent that she would need care before returning home. We contacted the manager who runs the care home, he was so accommodating, managing to get my Great Aunt a room for as long
Following the operation, she moved in and stayed for 3 weeks (a week longer than planned as she liked it so much)!
She was really happy with the care she received from all the staff. The manager and all his team went out of their way to make her stay a really happy one. Nothing was too much trouble.
The food was superb, the entertainment great and she made new friends.
The level of care was outstanding.
The rooms are really nice, lovely furnishings, ensuite facilities and patio areas.
They coordinated everything, even settling her back into her own home.
As a relative visiting, I was made to feel like it was my home too. A lovely environment that she'll miss.
Mum was very content and happy living
The staff are really lovely with her, witness her contentment and relaxed attitude amidst them. Her level of anxiety is now almost nil, because she knows that although she may not 'know what she is doing half of the time', there is always someone there to reassure her and keep her on track.
I am many miles away in Scotland, so when I do visit I tend to spend much of my time with mum, and therefore get a more accurate impression of staff attitudes and staff care. Staff always appear very polite, friendly and cheerful around residents and visitors. I always feel very welcome, and I am very comfortable when visiting mum in her new home. Her room is clean, bright and spacious, and well kept and the laundry service is excellent. There is also a very good effort made to offer a varied programme of activities, in which residents may participate if they wish.
The management staff are very approachable and respond well to queries. No business can ever rest on its laurels and believe they are fault free, but I am pleased to say that this management team are making a very good job of trying to ensure that the running of the home and communication with residents and families is efficient and interactive.
When there have been minor niggles arising these have been sorted to our satisfaction. I feel that Mum is seen very much as an individual with her own personality, and is treated with respect. She is still able to make some of her own lifestyle choices, eg. when she gets up, and what activities she participates it.
The Review Score of 9.9 (9.911) out of 10 for Hopton Cottage Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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I'm Joseph, one of our family directors at Hopton Cottage Care Home. I've led Hopton Cottage from the start and I still oversee the whole service with Suzanne the Registered Manager and my fellow Directors Ann-Maria and Rory. I still meet everyone who is considering Hopton Cottage Care Home as their next Home. This is all part of the special, personal service we are famous for.
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