St Catherines View

212 Stanmore Lane, Winchester SO22 4BL

St Catherines View is a unique dementia care home, having been specially designed to suit the care needs of residents with conditions like Alzheimer's disease.

The home's interior is made up of five small house groups that allow specialist nurses to achieve high standards of dementia care, through personalised packages and in surroundings that are beneficial to those living with memory loss.

St Catherines View is registered with the Care Quality Commission to welcome up to fifty-six residents and has its own landscaped gardens.

The home has a cafe, with doors out onto the gardens, where tea, coffee and cake are enjoyed by residents and visitors alike.

Group: Colten Care Ltd

Person in charge: Vanda Baker (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 56

Rooms with ensuite WC: 56

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

St Catherines View is easily accessible by car. If using a GPS or route finder system to get to the home, enter the home's postcode SO22 4BL.

STAGECOACH run buses across Winchester. Services are frequent and most run late into the night. There is a bus stop situated opposite the home on Stanmore Lane. Timetables can be found on their website.

Direct train services connect Winchester with all parts of the country, Winchester train station is situated just 1.7 miles from the home

Visiting:

At St Catherines View, there are no specific visiting hours, please sign the visitors book, if outside of Reception hours, just ring the bell and a member of staff will enable entry.

Parking:

St Catherines View has a private car park just outside the front of the home. When planning a visit, get in touch and a space can be saved.

Latest Care Quality Commission* Report on St Catherines View: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for St Catherines View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for St Catherines View in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.797 for St Catherines View is calculated as follows: ( (329 Excellents x 5) + (75 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 408 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St Catherines View is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 15 Reviews ÷ 11.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 St Catherines View has a Review Score of 9.8 (9.797) from 34 Reviews


Average Ratings

  • Excellent
    32
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Catherines View?

  • Extremely LIKELY
    34
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Catherines View

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    10
  • Husband of Resident/Service User
    2
  • Power of Attorney/Solicitor of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

After extensive research, I feel very lucky finally to have found such an excellent care home for my mother. Every member of staff is trained in dementia care and that really shows. Without exception, they are lovely people and I cannot fault the care she is being given.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been a resident at St Catherines for just over 2 months. Since arriving she has been much more settled and content, which I attribute in large part to the carefully laid out facility, the good staffing levels, and the excellent standard of care. It is clear that all staff are thoroughly trained in managing people with dementia, to a standard that is not seen elsewhere.

Details such as my mother’s clothes being fully labelled by the morning after her arrival, the fact that all staff speak to residents, and visitors and the lovely “cafe” that people visiting can go to with their friend/family member make this much more homely than would be expected.

The whole staff have an air of friendly professionalism and the atmosphere is supportive and caring. We were recommended to this facility by a senior medical professional, so are not surprised to find the standards to be so high. We would not hesitate to recommend St Catherine’s View to others.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.9 out of 5

Mum comes to St Catherines View for respite care. I have talked to her about her experience and this review reflects what she said - her room is lovely, and has everything she needs. It is always clean, comfortable, warm and cosy and has stunning views of St Catherines Hill. The food is excellent, plentiful, and there is a good choice on the menu. The staff are brilliant and very hard working. She says they always have time for her, popping in to say hello and taking really good care of her. They are friendly, kind and cant do enough for her.

It is wonderful to have somewhere like St Catherines where we can leave mum and know she is safe and happy. The staff and management are brilliant. Mum pops in for the activities even when she is not staying and the staff always make us feel welcome. Visiting between stays means that mum feels familiar, and at home at St Catherines. They also offer a booking service which means we can plan our holidays, which is a big bonus for us.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   5 out of 5

Mum moved to St Catherines View at the end of November 2017. Until then she was living independently with dementia but had an accident resulting in her needing formal care, a shock for us all. From the first time I met the staff, it was evident how passionate they feel about their individual and wider roles as part of the St Catherines View team.

Mum has been shown love, care and friendship and has been supported in her recovery by the staff and other residents. The staff are superb and I was able to leave mum knowing that she was happy and felt safe.

The care she received was adapted to her routine, likes/dislikes and she was encouraged to join in with the other residents and activities on offer. She was always treated with dignity and respect.

Due to distance, mum has recently moved to a home closer to us. If I could, I would pick up and move St Catherines View and all it's staff to be nearer to us. It really is a very special place where your loved one and wider family are genuinely cared for.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.8 out of 5

My mother moved into St Catherines View in August 2017. From the day she moved I have never had a moments concern about her wellbeing. All the staff are caring, go over and above their duties to the residents. Since my mother's diagnosis of dementia in 2009, this is the first me and my family have felt completely reassured that she is safe, wonderfully looked after and genuinely loved by the carers. I have nothing but deep admiration for them all.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.8 out of 5

From the day that we first met them, the staff at St Catherines View impressed us with their professionalism, knowledge and caring attitude. You are quickly made to feel part of the family and to make yourself at home. From the moment they arranged the transfer of my mum from the hospital into their care they have looked after her medical, mental and personal-care needs excellently. The themed rooms are great and we're looking forward to the spring so we can explore the gardens with mum too. Residents are encouraged to participate in as many activities as they are able to and there are regular trips out. The staff always make time to listen to any question or request from relatives and are obviously genuinely fond of their residents.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.7 out of 5

The care my mother is receiving has been consistently of the highest standard. The staff are always friendly and do everything they can to look after her and make time to comfort her at a very difficult time.

The home itself is very well kept and it’s nice to be able to come and have lunch with her.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.9 out of 5

I could not have asked for a more dignified, professional and friendly environment in which my mother could remain and be cared for in what turned out to be her last few months. A wonderful warm environment more like an upmarket hotel, my family and I particularly loved the music room where my daughters could play and sing to their grandmother (who simply loved music) when they visited. Wonderful helpful, communicative and kind staff who looked after mum as if she was their own.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.9 out of 5

My father has been at St Catherines View for more than a year.
He is very settled, well fed and looked after by the staff in the home.
The standard of care is very good and the staff are lovely - particularly the team I have met in Buttercross.
My siblings and I are very happy with the level of care our father receives.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.7 out of 5

My wife and I are extremely highly satisfied with the home and its functioning. The staff are excellent and we feel that they are tending absolutely wonderfully to the residents. It is a great help to us to know this.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.9 out of 5

St Catherines is a very well organised care home for residents suffering from dementia. Clean, well run and everything done to a very high standard. The staff, from manager down to carers were brilliant and my mother was very happy there. The fees are on the high side and this was the reason we had to leave.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.6 out of 5

Laura Rolph, Assistant Marketing Manager at St Catherines View responded to this review on 21 Sep 2017:

Thank you for your review and your likelihood to recommend St Catherines View. We always look to work with families with regards to fees and are disappointed on this occasion that this wasn’t brought to our attention at the time. Thank you once again for your review.

My Grandma has been a resident for a few years and living far away we are happy knowing she is well looked after.

She benefits from a range of activities and has good relationships with the carers.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.8 out of 5

St Catherine's View has been my mum's 'home' for just over 2 years. Whilst she is no longer well enough to enjoy the many outings and activities provided, the outstanding care, love and kindness she has always received from everyone is exemplary. We do appreciate everything that is done for her.

Thank you so much.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   5 out of 5

My mum has been at St Catherines View for three months now. The staff are always very caring and have done everything they can to help my mum settle in. We all found it difficult at first but with patience and support from all the staff mum has settled in well to her new home and we, the family, know that she is safe and being well cared for.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.8 out of 5

St Catherines View offers an extremely high quality service of care enabling residents to enjoy life to their full potential. Carers treat residents with kindness and understanding. The staff know each resident on an individual level and take great care to maintain excellent levels of privacy and dignity as required. One thing I would regard as outstanding is the smile and cheerful manner in which all staff greet visitors.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.7 out of 5

My mother was adamant she would never come into a care home. She said it would kill her! We finally had no option and anticipated terrible scenes and attempts to escape. We are delighted to say that within a week or so she was completely happy, looked well and was joining in and enjoying all the activities. The staff are fantastic - they have made it a success and the whole family are happy.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.9 out of 5

My mother arrived at St Catherines View 7 weeks ago. She is in complete denial of her dementia and has been a very difficult case. The assessment was completed in a professional kind manner (i.e. no clipboard questionnaire asking upsetting questions about her memory). Today she is looking better, eating and sleeping well, making friends, playing cards and attending dance and singing classes. She doesn't remember any of this but she does retain a feeling of being taken care of by nice people in a nice place. I can't commend my mother's carers and the management at St Catherines View enough for achieving something that we could not imagine: making and keeping my mother happy. St Catherines View is part of the Colten Care Group, a privately owned business that own and run around 20 homes. The staff seem to be happy and proud working for the company. It is a clean (no unwelcome smells), modern and attractive environment to be in with a cleverly designed layout, gardens and views.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.9 out of 5

As a new experience for our family, everybody has been so kind and helpful with everything.
My father has had and is having excellent care. Everybody makes you feel so welcome - like you are part of a family.
Spotless, everything is immaculate.
I would recommend St Catherines to anyone.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   5 out of 5

Very caring staff who we feel look after our mother with the utmost care while maintaining dignity and respect.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.9 out of 5

The care provided in this home is so good that I cannot think of a single area for improvement. Staff are warm, welcoming and helpful. Each resident really is treated as an individual with all their care needs constantly and thoroughly assessed. Activity staff work on a one to one, as well as group basis.

The environment is geared to those with dementia.

My mother resided here at a time when her care needs changed rapidly. Not only did the staff respond to her needs but also to my father's. He remained with her constantly in the last three days of her life. The staff cared and supported him just as much as they did my mother.

There are so many things that make this home stand above all the rest. In summary, this is a place where one can receive top quality dementia care. It is not just a home that is willing to take people with dementia. I and my family will be forever grateful to the manager and the staff, and indeed to those behind the entire Colten ethos. If only all homes were this good.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   5 out of 5

For the short time my husband has been here I have found the staff to be caring and considerate at all times, always providing me with up to date information.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.4 out of 5

First class care home, with all trained staff in dementia care, which is virtually important to residents and family. All the staff are very professional about what they do and the care they give. All family/friends who visit are very impressed.
The home has a lovely, warm, safe feel - a real pleasure to go there!

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.8 out of 5

The team at St Catherines View were absolutely exceptional. I use the word 'team' as everybody I came in contact with from the laundry room, kitchen, carers through to management treated my mum and myself with such kindness. The staff were gentle and showed respect for mum's dignity always. My family and I will always be grateful for St Catherines View allowing us to have 'peace of mind' that mum was receiving the best possible care. Thank you.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   5 out of 5

My husband has been a resident at St Catherines View for just over a year, and I feel confident that the challenges his dementia gives to the staff are met with much thought, care and support. All the staff give residents loving care and treat their individual needs with understanding and dignity.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.9 out of 5

Colton Care show every diligence and professionalism in caring for our mother, who has gained physical and mental strength since entering the nursing home. The family can genuinely relax, knowing our mother is well looked after.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   5 out of 5

Dad received excellent care during his time at St Catherine's View, during which time his Alzheimer's disease was worsening.
Following a few weeks in hospital for a serious infection our chosen preference was for him to receive palliative care st St Catherine's View. His last few days of life were made as comfortable as possible and the care provided excellent. My immediate family and I were there when dad passed away. The kindness, dignity and genuine compassion from the staff of St Catherine's View was much appreciated by my family and I.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.6 out of 5

We were welcomed to the home by all staff in a warm, friendly manner. My mother has improved so much from being here about a month, interacting with others and eating properly, the friendly staff encourage her to be up and dressed. Qualified nurses give reassurance that the meds are correct and working in the right way. Good all round feel and good surroundings.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.6 out of 5

I am constantly amazed at the patience the carers show towards my mum. They really know her and know how to look after her. It is not easy to care for someone who is so negative and sometimes disruptive! Thank you.
The only reason I have scored some 'good' is that there is no 'very good' to tick. All my 'goods' are really 'very good' and 'excellent' really does mean excellent!

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been a resident at St Catherine's View for 4 years now. She is extremely happy and content and is living a lovely life. All aspects of her needs are catered for. Her caring team are excellent and she is able to participate the wide variety of activcities on offer. Over the past year the activities have become more focussed on individual preferences which works extremely well. The staff know that my mother speaks French and French speakers on the staff often engage her in conversation. Great care is taken over my mother's eating and gentle strategies have been devised by the care team to help my mother when she becomes challenged by food and mealtimes. We notice that all the staff at St Catherine's know my mother by name and greet her and engage her in conversation when they see her. We really appreciate the ability of all the staff to become involved in residents' care and to involve the residents in diverse aspects of the home

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.9 out of 5

From first arrival to date everything has been entirely satisfactory, and I am pleased and hugely relieved that my wife is at St Catherine's View. I very much appreciate the use of the excellent Guest Suite! The non-slip surface in the shower, is the best I've known. Your staff are remarkable, particularly the care assistants. But at meal times, between feeding residents and the other duties, they can be really stretched and there appears to be no spare capacity in the event of any problem arising.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.8 out of 5

I am a regular weekend visitor and as I have to travel some distance I regularly stay over at the care home on a Saturday night, if of course the guest room is available without exception the carers, receptionists and other staff are always friendly and most accommodating. In October 2015 I suffered a stroke whilst staying at the home. The nurses and carers were extremely kind and allowed me to stay over when the hospital discharged me just before midnight on the Sunday night. Most of my good markings would be very good if that category existed. For such a large home a happy place to visit and very comfortable.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.1 out of 5

Both of my parents reside in St Catherines and I cannot imagine any other place where either would receive any better care and attention than they currently do.
The facilities and care provided are tailored to suit both of their very different needs which is commendable.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   5 out of 5

A warm welcome awaits one on each and every visit, a smile, a greeting, a reflection on recent activities. The staff are amazing, real team work, the carers so patient and understanding of everyone's individual needs, the housekeeping team attentive to every small detail, it's like a 5 star hotel, the catering team are exceptional, beautifully prepared and presented food at any time of day, the laundry service equally good, maintenance team always checking things should be as they wish, the garden an oasis of calm, social carers / activities work so hard in very difficult situations but never give up. The residents are always well presented, hair and nails attended to and attention paid to details of relatives requests. Difficult situations are diffused with dignity and respect for all.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.8 out of 5

Carers exceptionally good, food very variable.

How likely would you be to recommend St Catherines View? Extremely Likely

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Average Rating:   4.7 out of 5

Laura Rolph, Assistant Marketing Manager at St Catherines View responded to this review on 16 Dec 2015:

We have discussed at length the above comments with the reviewer and the comment specifically relates to the desserts. All aspects of this have now been resolved.

Submit a Review for St Catherines View

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Your Review & Rating

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(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

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Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

1 Bed Vacancy

posted 09 May 2018

Dedicated Dementia Home

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Colten Care Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Colten Care Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Care Homes UK 2014

Recipient: St Catherines View

Date: Saturday 01 Feb 2014

more details

March 2013

November 2012

October 2012

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Catherines View