St Catherines View

My father moved into St Catherines View about four months ago after his previous residential care home became unable to manage the problems associated with his dementia. These problems included increased emotional anger in response to social frustration and increased levels of confusion. The care that he has received at St Catherines has been excellent. All those involved have been compassionate and clear when he needs to be directed or when he is in need of reassurance. We really appreciate the clear information which we have been given about his care and the development of his illness, which helps us to understand what we need to do to help him. The option to visit as frequently as we wish (and I see my father often) is wonderful. Many thanks to all involved.

Since Mum moved in, I have been so so impressed with the whole team. In a short time, they have got to know her so well and listen and act promptly on everything we say.

I have already been recommending it to all my friends!

Mum has been a resident for 4 weeks and I am absolutely 100% happy she is here, I can tell she is happy too. I would not want Mum to be anywhere else. This is one of the best homes I’ve been in and would recommend it to anyone looking for a place for their love one to stay in. It’s a home from home.

I complete this review as the husband of a resident with Alzheimer's. From the aspects I can see, the home has a very professional approach to residents' care and wellbeing.

My grandmother has now been a resident for two years, so I have got to know the home well and am extremely happy with every aspect of my grandmother's care. I find the home to be very well managed, the manager and clinical lead are approachable and always make themselves available. The reception team are welcoming and efficient. The nursing and care team are extraordinary, I have witnessed the difference they make to my grandmother's wellbeing with their kindness, genuine affection and their professional approach to the task of caring. Nothing is ever too much trouble. The level of communication I receive from the nurses is excellent. The companionship team make every day special for their residents. The food is of high quality, tasty and attractively presented. The home and bedrooms are clean and fresh, the laundry staff take great care over clothes. The gardens are beautifully tended and easy to access. I highly recommend this specialist dementia care provider.

My husband entered St Catherines View during the lockdown and had to do two weeks in isolation - not ideal. But the cares and all staff helped to make the experience a good one. Since then, he has settled well into a compassionate and caring home, where he has been made welcome and comfortable. Communication between carers and families is excellent.

This has undoubtedly been a difficult year for both residents and staff in residential care.

The staff at St Catherines View have sought to make life as rich as possible for their residents and have done an excellent job.

They are unfailingly caring and tailor their care to each individual resident as far as they are allowed to with COVID-19 restrictions.

As hard as it is to have my husband in residential care, I am in no doubt that this is the best place he could be.

Thank you to all at St Catherine's View and the group, who have kept up useful communication about changing protocols.

My mum recently stayed at St Catherine's for what was supposed to be a week's respite while her live-in carer was on a break. We had to bring her home after two days as she was so unhappy. Everything we were told would happen did not and the care plan was not followed. She had no company, no-one played games with her, and she was not allowed to go into the garden despite repeated assurances prior to her stay that she would be. In her words, she had a "nasty time". It was a big decision to bring mum to St Catherine's and we only did so following a lot of reassurance. Had we known what it would actually be like versus what we were promised, we would never have done it. It makes no sense not to tell people the truth. Another care home told us they were not the right place for mum and I wish St Catherine's had been more courageous and told us this too.

My mother moved from a previous care home to St Catherines View in July 2017, so she has been living there for nearly four years. My daughter and I live in Brighton, and with I alone or the two of us, visited her once a month until March 2020 when Covid-19 hit. We have only now been able to visit her, as we don't drive, and we also had to be ultra-careful because my daughter-in-law was shielding. In that lockdown period, I rang or emailed St Catherines View regularly, and we made little films that we sent to the team for playing to my mother. The staff have been outstanding.

My wife was admitted on 22-2-21. Our experience has been very good, apart from some confusion resulting from her two weeks stay in the hospital, which led to debate and compromise over visiting arrangements now resolved - thank you.

Great staff do a wonderful job of caring for those with Alzheimer's. My mum was in the home for 7 years and had been looked after with love and care.

No words can really express how much I can thank them for their dedication and superhuman hard work during these past 6 months.

My mother's dementia could not be cured, but the staff at St Catherines View managed my mother's condition and gave her the best quality of life in her final years.

This is undoubtedly a top-class care home, expertly run with excellent staff. The support and care of residents are of the highest standard and the staff is brilliant. They are very good-natured, welcoming, professional and extremely helpful and supportive of all residents and visitors. I could not recommend the home more highly.

There is strong leadership from the clinical lead which has meant that any questions have been actioned quickly.

The staff are what makes St Catherines View a truly special place and we feel lucky that our mum was able to be cared for there. Thank you.

This home is excellent - my husband's Godmother moved here after we became unhappy with the treatment at her previous home. They managed to reassure her about the quality of life and all the staff went beyond the call of duty to look after her beautifully. Sadly she was only with them for six weeks but her 'end of life' care was dealt with professionally and compassionately. They kept us extremely well informed at all times of any developments. Having experienced several care homes over the last couple of years St Catherine's View gets top marks, 10 out of 10.

My husband came to St Catherines View, for two weeks respite. I have been very impressed by the professional approach by the manager, her deputy and all the staff in caring for my husband, who at the time, can be difficult and demanding. They have gone the extra mile to ensure he has been kept occupied throughout the day, with a wide variety of activities to suit his needs. He has enjoyed his stay, with kind and thoughtful attention from staff, a pleasant room and surroundings with an attractive garden. I also have always felt welcome and found the staff helpful and supportive. I am so pleased to have discovered St Catherines View.

Excellent care in every way has been provided. The staff are exceptionally good and have a ready smile for patients and visitors alike.

Every aspect of St Catherine's View has been carefully planned and it shows. The mainstay of the service is its staff who are friendly, caring and efficient. I couldn't recommend it highly enough.