Pennine Lodge Care Home, Carlisle, Cumbria
Pennine Lodge Care Home, Carlisle, Cumbria
Pennine Lodge Care Home, Carlisle, Cumbria

Pennine Lodge is a seventy capacity Carlisle care home that offers homely surroundings for the practice of skilled care, from a team of qualified professionals who support the privacy and dignity of all residents while delivering personalised services.

While being an ideal environment for older people with care needs, Pennine Lodge also specialises in helping those diagnosed with dementia.

All bedrooms are en-suite and the home has its own activities programme to support a healthy lifestyle.

Group: Four Seasons Health Care

Person in charge: Debbie Seaton (Home Manager)

Local Authority / Social Services: Cumbria County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Single Rooms: 70

Rooms with ensuite WC: 70

Latest Care Quality Commission* Report on Pennine Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 17 Nov 2017

Bed Vacancies

Reviews

9 Pennine Lodge Care Home has a Review Score of 9 (9.036)

The Review Score of 9 (maximum of 10) for Pennine Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Pennine Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.465 for Pennine Lodge Care Home is calculated as follows: ( (91 Excellents x 5) + (49 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 155 Ratings = 4.465

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.571 Points relating to the number of positive Reviews for Pennine Lodge Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 8 Reviews ÷ 14 Target = 0.571

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pennine Lodge Care Home?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pennine Lodge Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    1
  • Mother-in-law of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

My wife has been a resident for 5years come December. My main criticism in that over the last couple of years the quality of feed has deteriorated to a level which at times is a disgrace.
There is very little variety and vegetables almost none existent.
This is not a reflection of the kitchen staff, who given the proper ingredients can prepare a good meal. I believe they are restricted in choice.

How likely would you be to recommend Pennine Lodge Care Home? Don't know

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Very Poor

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Ronnie Cavanagh, Digital Marketing Executive at Pennine Lodge Care Home responded to this review on 24 Aug 2017:

Hello, Ivor. Thank you for your feedback. We appreciate you taking the time to share your views. We take all comments seriously and see them as an opportunity to improve the services we provide. We would encourage you to speak with the Home Manager who will be able to discuss with you about the many alternatives available. Thank you again.

My father passed away in November 2016 after living at Pennine Lodge for eleven months. As a family, we took great comfort in knowing that he was in such capable and professional hands, and was treated with the utmost respect and dignity.
The Staff got to know him well and he liked them. He was able to have a laugh with them at times as they knew how to get the best out of him.
The home provided a caring, efficient and happy atmosphere. We were very fortunate to find Pennine Lodge where my father called home.

How likely would you be to recommend Pennine Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law is very happy due to the high standard of care from ALL of the staff. She has gained weight and is also starting to communicate with us.

How likely would you be to recommend Pennine Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Father went over from residential care to TLC care in a short space of time.
End of life care was excellent.
Not only was our father cared for but we were also supported at this difficult time.
He was made comfortable and was never allowed to feel pain or become distressed.
Overall his care was excellent.

How likely would you be to recommend Pennine Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm very happy with the care my mother is given. All girls are brilliant at such, hard workers.

How likely would you be to recommend Pennine Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was transferred to Pennine Lodge from another nursing home which was closed by the Care Quality Commission. She had spent 12 years there and was very worried about the change.
The staff at Pennine Lodge did their utmost to make her feel welcome. The clinical lead assessed my mother and instigated some changes that improved her pain control and consequently her quality of life.
They ordered her a specialist chair which enabled her to sit out of bed more comfortably.
The standard of care she received was very good. It is impossible to single out a carer for a ROCK (Recognition of Care and Kindness) award. I would like to nominate 8 or 9.
Sadly my mother died this week. Her end of life care was well managed and I felt well supported throughout.
I cannot thank the staff at Pennine Lodge enough for what they have done for us.

How likely would you be to recommend Pennine Lodge Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Pennine Lodge has turned out as a good choice for my mams care. I would not want my mam to be anywhere else. She seems happy within herself and the girls (staff) always spend time with her. For example, the staff always seem to spend time on the residents hair etc. My mam could not be in better hands. All staff including managers are much appreciated.

How likely would you be to recommend Pennine Lodge Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the first day my sister came into the home she has been very well looked after. As well as doing their jobs, the carers have been very friendly and have done their best to make my sister comfortable and at ease. They have also been very kind and understanding to family members.

How likely would you be to recommend Pennine Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The atmosphere in Pennine Lodge is friendly and homely - nice. Every member of staff, kitchen, carers or medical team were exceptional showing interest and loving care for my dad. It was nice to see how they interacted with him.
Medical care was planned and carried out to our requirements by primarily by the clinical lead and care home assistant practitioner with full support from other nurses and care staff.
The level of care and support could not have been better, and always in a caring and thoughtful way, nothing was any trouble. My dad was always kind to them too.
My dad's last day was as I would wish, full care and attention to provide a pain and anxiety free lowering of awareness. The family were also offered full support with refreshments and communication of what was being done for dad.
The people here are amazing.

How likely would you be to recommend Pennine Lodge Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Father only been in for 6-7 weeks but is very happy with the service.

How likely would you be to recommend Pennine Lodge Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our experience of coming in to Pennine Lodge has only been very positive. We have been coming to the home for nearly two years now. She has certainly gained with the move for her last home placement to this one. The staff are an incredible improvement on the last one. We were made quite aware that some of the problems mam had previously were down to the way things were dealt with. She is certainly far more comfortable and happier here in Carlisle. We thank the staff for her continuing care and compassion.

How likely would you be to recommend Pennine Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mams care is good, some carers are very committed, give tlc and compassion. On mams admission to Pennine Lodge we were assured this was a person centred service, with this I struggle, I conveyed mam generally continent with timing, I was told mam would be toileted regularly and before each meal, this clearly does not happen!! Mam is now wearing 2 pads, why, as I choose to do mams laundry why do I find on occasions mams nightie, but particularly her trousers and if wearing knickers, soaking wet!! if toileting before each meal, as a family we try to support staff as mam eats very slowly and have a family rota to be at the home at meal times to feed mam. He bladder is full, staff are serving and feeding other residents, could we enjoy a meal when bursting for the loo!! Care very good, management very good but I am my mams advocate!! Food inconsistent good or poor!!

How likely would you be to recommend Pennine Lodge Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Debbie Seaton, Home Manager at Pennine Lodge Care Home responded to this review on 26 Feb 2016:

Hello June, thank you for taking the time to review Pennine Lodge. Since receiving your review, I have investigated the issues you have mentioned fully and discussed these with you privately. Obviously if you do have any further concerns please do let me know and I’ll be more than happy to help. Best wishes, Debbie Seaton.

My Mum, being very poorly and nearing end of life has had better care and love shown then I could imagine. The team are amazing and show so much compassion, love, care. They see that I eat and take care of us both. Well done upstairs staff - Pennine Lodge.

How likely would you be to recommend Pennine Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Pennine Lodge Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

September 2014

ROCK award

Recipient: Pennine Lodge Care Home

Date: Wednesday 17 Sep 2014

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Pennine Lodge Care Home