Pennine Lodge Care Home

Pennine Way, Haraby, Carlisle CA1 3QD
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9.7 62 Reviews
  • Pennine Lodge Care Home, Carlisle
Pennine Lodge is a seventy capacity Carlisle care home that offers homely surroundings for the practice of skilled care, from a team of qualified professionals who support the privacy and dignity of all residents while delivering personalised services.

While being an ideal environment for older people with care needs, Pennine Lodge also specialises in helping those diagnosed with dementia.

All bedrooms are en-suite and the home has its own activities programme to support a healthy lifestyle.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are based on a detailed assessment of individual needs, care requirements, and level of support. To discuss how we can help, please feel free to get in touch with us.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tracy Breeden (Home Manager)

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • N/A

Parking

  • car park onsite

Pennine Lodge Care Home Reviews (62)

Total of 62, showing 21-40
9.7

Pennine Lodge Care Home has a Review Score of 9.7 (9.652) out of 10, based on 19 reviews in the last 2 years. Over all time Pennine Lodge Care Home has 62 reviews.

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Review from Mary C (Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are great, activities wonderful. Love being here, food is great.

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Review from J I (Wife of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Pennine Lodge Care Home for five years. I have been very pleased with his care and the staff are so friendly. Nothing is too much trouble for them.

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Review from Janis G (Daughter of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a brilliant place to have your loved one cared for. My mother is very comfortable, her surroundings are lovely clean and fresh. The whole team are passionate about the care they give. Daily activities are exceptional with trips out that are well planned.

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Review from A R (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have been residents in Pennine Lodge for over two years. They pay full residential costs. Food has always been an issue for them and still has not met their expectations. They receive good care from staff. Activities are offered and my parents take them up occasionally. There is only
a limited option for my father and he doesn't partake. Their care is appreciated particularly during the covid pandemic and they have been safe and protected.

Reply from Fiona Adamson, Business Development Manager at Pennine Lodge Care Home

Thank you for your comments, we appreciate the time you have taken to feedback. Thank you also for the feedback about the food at Pennine Lodge. We feel that a good balanced diet, that meets the needs of each individual resident is very important. Therefore, our new home manager at Pennine Lodge would very much like to discuss this area further with you. Please ask to speak to the Home Manager the next time you are visiting the home and he will work with you to see how we can meet all your expectations around this very important area of care delivery.

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Review from M W (Wife of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You always get a friendly welcome, whoever answers the door. It's the same throughout the building. It is very clean and residents always seem happy wandering or doing activities of which there is plenty of variety for anyone who wishes to partake. I would definitely recommend Pennine Lodge Care Home.

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Review from M M (Husband of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are very helpful and kept me informed during lockdown.

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Review from Gillian S (Daughter of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since March 2021. She was very reluctant to go into residential care, but she soon settled in. It was difficult because we could not visit, but the family were kept informed of her health and we were able to talk to her on the telephone. The staff are so caring and helpful,
Mum thinks they are great. She even calls one of them her boss, her mental and physical state has improved so much since being a resident there and she now sees it as her home and she loves it. The family cannot thank the staff enough for what they are doing for Mum and the other residents it is a big weight off our minds. Well done to all.

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Review from Tracey C (Daughter of Resident) published on 15 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum has received over the 8+ years she has been a resident is second to none! Everyone in the home from administration to the carers are approachable and always put Mum first.
I recommended the home and my father-in-law is now also a resident.

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Review from Julie B (Wife of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being in care for just over a year my husband's needs have changed considerably. I have been kept informed throughout. Staff have adapted really well to new needs and they have made my husband as comfortable as possible. There is a lovely friendly atmosphere and the staff are always courteous
and happy to talk about any concerns/queries. My husband seems comfortable and always smiles when staff are around. Activities have been made fun and inclusive - including lovely trips out in the mini-bus during the summer. During a very difficult time, the home has adapted to allow better visiting in the home and also to support families in taking residents out.
My husband has had to move onto a specialised diet and the standard of the food has surprised me in terms of variety and also presentation. Staff have also helped make his room personal by putting up our special pictures and allowing our dog to come and visit. A lovely caring home at a very difficult time.

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Review from Vikki U (Daughter of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is on a section 117. I’m lucky that Pennine Lodge is just a 10-minute drive from where I live, although I would travel a lot further to make sure my mum was looked after! I am always kept updated with what my mum has been doing and am allowed to visit and take her out whenever I want (health
and regulations permitting). The activity girls make sure the residents are kept active and sociable if they want to. They take them out for trips too. Mum hugs and kisses everyone there and thinks of them as her friends. I am very happy with her care.

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Review from June H (Daughter-in-law of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in care for over 7 years now. Pennine Lodge and their lovely team have taken such good care of him and it’s clear to see they love him nearly as much as we do.
He is downstairs now as he is frail, they have done well throughout the pandemic and have kept him safe and our
safe visits have been welcomed.
He is always clean and tidy and the team are just lovely. Well done all of you.

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Review from Linda S (Daughter of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated with utmost care and respect. Great patience when she spoke Greek. Pandemic made communication hard but the staff did their best on video call. Senior carers and everyone were great. An example is the hug Mum gave to a staff member on the last day of her life, Well done Pennine Lodge
Care Home. The ethos is spot on.

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Review from Anne B (Daughter of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother transferred from Leeds to Pennine Lodge Care Home in October 2015. She has been encouraged to socialise and participate in a wide range of activities since moving in. Staff managed to facilitate almost uninterrupted visiting through Covid (except Dec - March) without alarming residents and
simultaneously protecting staff, residents and families. Despite grumbles from some about the limited times and frequency of visits, I personally felt the home continued on a 'situation normal' basis with lots of activities and events and many of the residents were blessedly oblivious to the Covid virus. Staff initiated pamper sessions - hair cuts, nails etc were tackled by staff as external hairdresser was not allowed in the home. Video messaging substituted for in person visits, enabling long-distance relatives to have frequent access to family. Social media group provides daily updates with well-illustrated examples of outings and events. Staff are dedicated, treating residents like family.

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Review from Tracey G (Daughter of Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident for the last few months, and although I've only seen her once during this horrendous time, I have seen a big difference in her from her last home. She is so much happier and looked after and back to her old self. Although I don't know the staff I totally respect them for their
care and commitment. They really are doing a fantastic job. FaceTime and updates are helping us through this difficult time and knowing my mam is in a good environment and being well looked after is a big help and I love seeing the photos of the activities they do throughout the day.

Reply from Olivia Shields, Marketing Assistant at Pennine Lodge Care Home

Thank you, Tracey, for letting us know how we are doing at Pennine Lodge Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.

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Review from D H (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care, support and encouragement my dad has received has been amazing. Prior to the pandemic, this was good but I feel that it has been outstanding!
They have provided ongoing support and updates to us and kept us in the picture with regular communication.

Reply from Olivia Shields, Marketing Assistant at Pennine Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Anne H (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Currently, more than satisfied with my mums care whilst here, especially given the circumstances at the moment. Certain members of staff have always gone above and beyond to make her feel comfortable and cared for. The standard of nursing has always been professional and of high quality. Any issues
that have arisen have been dealt with accordingly, and there have been no issues with any of the care staff. However, I am still of the opinion that management could always be improved.

Reply from Olivia Shields, Marketing Assistant at Pennine Lodge Care Home

Thank you, Anne, for your comments about Pennine Lodge Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have and would welcome any opportunity to discuss this further with you. Please reach out to us at the home if you wish to do this. Thanks again.

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Review from Nigel B (Son of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad is well looked after there. We live remotely and our rare visits have always gone well. One of the carers there has facilitated WhatsApp video calls for us to maintain contact with Dad during the coronavirus crisis which has been great.

Reply from Olivia Shields, Marketing Assistant at Pennine Lodge Care Home

Thank you, Nigel, for letting us know how we are doing at Pennine Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from June H (Daughter-in-law of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During this very difficult and strange time for everyone, I have the utmost respect for the team who have pulled together to continue the safe care of our loved ones. We have received lots of photos from the staff and regular updates on how he is doing. FaceTime has been arranged which has been good
for my mother-in-law as she is struggling the most with not being able to visit. Thanks to them all.

Reply from Olivia Shields, Marketing Assistant at Pennine Lodge Care Home

Thank you, June, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.

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Review from M B (Relative of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms need a complete revamp!!!


Staff are excellent. Above and beyond. Thank you.

Reply from Olivia Shields, Marketing Assistant at Pennine Lodge Care Home

Thank you, MB, for your comments about Pennine Lodge Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Lisa L (Daughter of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be kind, considerate and thoughtful. They always speak when I visit and are always keen to answer any questions. Nothing is too much trouble. They know the residents very well and treat them with respect.
The home is always clean, tidy and has a happy atmosphere.
The
food is good, and there is always time for tea and cake. The home is a credit to the hard work of all the staff.

Reply from Olivia Shields, Marketing Assistant at Pennine Lodge Care Home

Thank you, Lisa, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Pennine Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Pennine Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Pennine Lodge Care Home is calculated as follows: ( (159 Excellents x 5) + (47 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 221 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pennine Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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