Pennine Lodge Care Home

Pennine Way, Haraby, Carlisle CA1 3QD
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9.7 62 Reviews
  • Pennine Lodge Care Home, Carlisle
Pennine Lodge is a seventy capacity Carlisle care home that offers homely surroundings for the practice of skilled care, from a team of qualified professionals who support the privacy and dignity of all residents while delivering personalised services.

While being an ideal environment for older people with care needs, Pennine Lodge also specialises in helping those diagnosed with dementia.

All bedrooms are en-suite and the home has its own activities programme to support a healthy lifestyle.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are based on a detailed assessment of individual needs, care requirements, and level of support. To discuss how we can help, please feel free to get in touch with us.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tracy Breeden (Home Manager)

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • N/A

Parking

  • car park onsite

Pennine Lodge Care Home Reviews (62)

Total of 62, showing 41-60
9.7

Pennine Lodge Care Home has a Review Score of 9.7 (9.652) out of 10, based on 19 reviews in the last 2 years. Over all time Pennine Lodge Care Home has 62 reviews.

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Review from Louise N (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault my Mam's care at Pennine Lodge and would be highly likely to recommend this care home to others. She was there for eight years since it's opening.

Reply from Olivia Shields, Marketing Assistant at Pennine Lodge Care Home

Thank you Louise, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Take care.

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Review from E W (Granddaughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend Pennine Lodge Care Home more. The building is extremely well maintained with well-kept gardens for the residents and family use. What really makes this place special are the staff who work there. When my grandmother was well, she was encouraged to actively participate in the daily
events, she loved the art and music activities. The staff were kind, caring and most importantly, treated her with dignity and respect. Thank you everyone at Pennine Lodge.

Reply from Jasmine Bracken, Marketing Administrator at Pennine Lodge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Pennine Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We are proud to have four members of our team through to the Great British Care Awards.

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Review from Lesley B (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care at Pennine Lodge very good. The staff are very caring and nothing is too much trouble. We are kept informed with everything that they plan for my mother and if I don't agree they will talk to me to help my decision. But at the end of the day, they leave me to decide. I don't think my
mum could be any happier.

Reply from Ronnie Cavanagh, Marketing at Pennine Lodge Care Home

Thank you, Lesley, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Alison G (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Pennine Lodge for approximately 11 months. Throughout this time I have visited unannounced on many occasions at all times of the day. I have always found her care to be excellent. The staff are a joy all of them and she continues to be treated with dignity, patience
and kindness. I wouldn't hesitate to recommend Pennine Lodge to anyone looking for residential care for a loved one or relative.

Reply from Ronnie Cavanagh, Marketing at Pennine Lodge Care Home

Thank you, Alison, for letting us know how we are doing at Pennine Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from D G (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After ten weeks in hospital, my mam entered Pennine Lodge Carlise on 9th November 2015.
In fact, this would have been mam's fourth Christmas at her new home. I am finding it difficult to express my feelings.
I can say that Pennine Lodge staff showed total dedication to mam who was treated like a friend,
not just a resident. I will always be eternally grateful for the help mam received at such a difficult time.

Reply from Ronnie Cavanagh, Marketing at Pennine Lodge Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Pennine Lodge Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mam with dignity and the compassion she deserved during her time at our home. We hope that her time at Pennine Lodge did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.

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Review from Mike B (Son of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been resident since July 2017 and the home has provided her with excellent care throughout. They maintained her dignity at all times and treated her like a valued member of the Four Seasons family. Staff were fantastic with her, even though she could be a challenge.

Reply from Ronnie Cavanagh, Marketing at Pennine Lodge Care Home

Thank you, Mike, we always appreciate individuals taking the time to give their feedback about Pennine Lodge Care Home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Anne (Daughter of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Pennine Lodge for two years, during which time she was incredibly well cared for. During her last weeks the team showed her such loving care, treating her with gentleness and dignity. Not only did they care for Mum but also my dad who was a daily visitor and during her final
days and hours they couldn’t have done more for me. I would not hesitate to recommend Pennine Lodge to anyone with a relative with dementia.

Reply from Ronnie Cavanagh, Marketing at Pennine Lodge Care Home

Thank you, Anne, for sharing your wonderful experience of our home. We appreciate you taking the time to let us know how our team cared for your mum - it really means so much to us. Thank you once again for the lovely feedback and recommendation.

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Review from Claire T (Daughter of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time in which my dad was in Pennine Lodge, he was so well cared for. The staff were always ready to talk even if they were busy.
When the end came the staff couldn't do enough for dad and us making sure he wasn't in pain. They explained everything to us and even if we asked the same question
over again still answered and went through it again.
Couldn't ask for better caring staff you know you are leaving your loved ones in safe hands.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Pennine Lodge Care Home

Thank you, Claire, for your comments about your recent experience at Pennine Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

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Review from Andrew B (Son of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely wonderful, they are very knowledgeable and professional, caring and courteous to residents, each other and visitors. Nothing is too much trouble. When discussing all the options to help my Mum as end of life is approaching, they were able to put me at ease and also explain in
simple terms how they would be keeping my mum pain-free and comfortable, dealing with both the families and Mum's anxieties.
I wouldn't hesitate to recommend this care home to anyone.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Pennine Lodge Care Home

Thank you, Andrew, for your comments about your recent experience at Pennine Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very happy to learn that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Elaine G (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into Pennine Lodge suffering from dementia and Leukaemia for end of life care. I have worked in health and social care as a manager for 30 years and have high expectations but could not find fault in any aspect of the care delivered to my dad throughout his last weeks.


Dad received the

best care and support he had in Pennine Lodge in the 9 years he had been in. Staff gave their time, concern and attention to detail. His privacy and dignity were respected and at no time did he want to leave, unlike previous services. I would strongly recommend Pennine Lodge to anyone needing high-quality care.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Pennine Lodge Care Home

Thank you, Elaine, for your kind comments about your recent experience at Pennine Lodge Care Home. We are pleased to hear it was so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for the kind words and recommendation. It really does mean so much to us. Take care.

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Review from Ivor L (Husband of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has been a resident for 5years come December. My main criticism in that over the last couple of years the quality of feed has deteriorated to a level which at times is a disgrace.
There is very little variety and vegetables almost none existent.
This is not a reflection of the kitchen staff,
who given the proper ingredients can prepare a good meal. I believe they are restricted in choice.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Pennine Lodge Care Home

Hello, Ivor. Thank you for your feedback. We appreciate you taking the time to share your views. We take all comments seriously and see them as an opportunity to improve the services we provide. We would encourage you to speak with the Home Manager who will be able to discuss with you about the many alternatives available. Thank you again.

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Review from Elizabeth W (Daughter of Resident) published on 16 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away in November 2016 after living at Pennine Lodge for eleven months. As a family, we took great comfort in knowing that he was in such capable and professional hands, and was treated with the utmost respect and dignity.
The Staff got to know him well and he liked them. He was able
to have a laugh with them at times as they knew how to get the best out of him.
The home provided a caring, efficient and happy atmosphere. We were very fortunate to find Pennine Lodge where my father called home.

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Review from Ann E (Mother-in-law of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is very happy due to the high standard of care from ALL of the staff. She has gained weight and is also starting to communicate with us.

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Review from D B (Son of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father went over from residential care to TLC care in a short space of time.
End of life care was excellent.
Not only was our father cared for but we were also supported at this difficult time.
He was made comfortable and was never allowed to feel pain or become distressed.
Overall his care was
excellent.

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Review from Jackie S (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care my mother is given. All girls are brilliant at such, hard workers.

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Review from Catherine F (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was transferred to Pennine Lodge from another nursing home which was closed by the Care Quality Commission. She had spent 12 years there and was very worried about the change.
The staff at Pennine Lodge did their utmost to make her feel welcome. The clinical lead assessed my mother and instigated
some changes that improved her pain control and consequently her quality of life.
They ordered her a specialist chair which enabled her to sit out of bed more comfortably.
The standard of care she received was very good. It is impossible to single out a carer for a ROCK (Recognition of Care and Kindness) award. I would like to nominate 8 or 9.
Sadly my mother died this week. Her end of life care was well managed and I felt well supported throughout.
I cannot thank the staff at Pennine Lodge enough for what they have done for us.

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Review from Joan M (Sister of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first day my sister came into the home she has been very well looked after. As well as doing their jobs, the carers have been very friendly and have done their best to make my sister comfortable and at ease. They have also been very kind and understanding to family members.

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Review from Mike T (Son of Resident) published on 2 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere in Pennine Lodge is friendly and homely - nice. Every member of staff, kitchen, carers or medical team were exceptional showing interest and loving care for my dad. It was nice to see how they interacted with him.
Medical care was planned and carried out to our requirements by primarily
by the clinical lead and care home assistant practitioner with full support from other nurses and care staff.
The level of care and support could not have been better, and always in a caring and thoughtful way, nothing was any trouble. My dad was always kind to them too.
My dad's last day was as I would wish, full care and attention to provide a pain and anxiety free lowering of awareness. The family were also offered full support with refreshments and communication of what was being done for dad.
The people here are amazing.

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Review from Stephen F (Son of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Father only been in for 6-7 weeks but is very happy with the service.

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Review from J B (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of coming in to Pennine Lodge has only been very positive. We have been coming to the home for nearly two years now. She has certainly gained with the move for her last home placement to this one. The staff are an incredible improvement on the last one. We were made quite aware that some
of the problems mam had previously were down to the way things were dealt with. She is certainly far more comfortable and happier here in Carlisle. We thank the staff for her continuing care and compassion.

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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Pennine Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Pennine Lodge Care Home is calculated as follows: ( (159 Excellents x 5) + (47 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 221 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pennine Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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