
All aspects of the care my mum receives are excellent.Peter H(Son of Resident/Service User)

The treatment provided is award-deserving and I'm grateful my cousin experienced such loveJ W(Cousin of Resident/Service User)

Everyone was incredibly attentive and tuned in to the needs of the residents.Rebecca O(Granddaughter of Resident/Service User)

All aspects of the care my mum receives are excellent.Peter H(Son of Resident/Service User)

The treatment provided is award-deserving and I'm grateful my cousin experienced such loveJ W(Cousin of Resident/Service User)

Everyone was incredibly attentive and tuned in to the needs of the residents.Rebecca O(Granddaughter of Resident/Service User)

Hagley Place Care Home in Ludlow is a purposely-designed home offering residential, nursing and specialised care for challenging conditions such as dementia and Alzheimer's disease.
A professional team of carers are trained to the highest standards, combining effective healthcare provision with a service that supports an active and enjoyable lifestyle.
The home provides a comfortable, homely environment for up to 60 residents in spacious en-suite rooms, with access to a variety of...
Care Provided by Barchester Hagley Place Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Hagley Place Care Home for full pricing details and T&Cs.
Contact Barchester Hagley Place Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Hayley Simmonds(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- No visiting restrictions. Please sign in on your arrival at the reception.
Parking
- Visitor parking on site. Disabled parking available.
Barchester Hagley Place Care Home Reviews (111)
Barchester Hagley Place Care Home has a Review Score of 9.3 (9.333) out of 10, based on 10 reviews in the last 2 years.
Over all time Barchester Hagley Place Care Home has 111 reviews.
He received excellent Nursing care.
As a family we cannot reccomend Hagley Place enough.
Thank you so much for your lovely and valued feedback, which I will share with the rest of the Team.
Mum needed to be urgently moved from another home to Hagley Place and this was done fast and with care. Hagley Place very good, as I have highlighted, we (the visitors) are treated like a family and are kept informed/updated of any change to Mums condition. I would just mention though, that in my opinion, another member of staff is needed at certain times, especially at meal times.
Thank you for your lovely comments, we appreciate your valued comments which the Home will take into consideration.
Mum moved there September 2023 and passed away 9th July 2025. Exceptional care & love, dignity was shown to my mum throughout the whole time Hagley Place was her home.
Thank you Hagley Place & thank you Barchester. I will never be able to thank you enough.
Particularly the maintenance staff
The building has a nice large carpark and inside is well maintained to high standard
Would recommend to anyone looking for care
The shower needs a small shelf on which to place shampoo etc. My experience with shower grab handle was hilarious, this already reported to management.
The TV was no use to me as teletext was unavailable reported twice bit not resolved.
Bed pillow pathetic, quilt barely adequate.
Staff excellent, always a kindly word and friendly smile with exception.
Mum has been a long-term resident at Hagley Place. They have cared, loved and met her needs as she progressed through all the stages of dementia. Sadly Mum passed away recently and again the staff were wonderful in keeping me informed and caring for her up until her peaceful passing. They have been supportive of my brother and I, we couldn't have chosen a better place. Thank you to all the wonderful staff at Hagley who made Mum as happy and comfortable as possible in her illness.
I had an incident where I fell and broke my hip a couple of weeks ago and I could not have had better care than I have received at Hagley Place. They are the best.
My mum has been in Barchester Hagley Place Care Home since February 2024. We were all very reluctant to place Mum in residential care but she was no longer safe at home and since she has been there, we have been nothing but impressed with the level of support and care at Hagley Place. The individual support they have given Mum has been incredible and this also extends to the support they have given us when things have been difficult. We are always made to feel welcome when we visit Mum and the fact that we can take our dogs in to see her has made a huge difference to her. There always seem to be people around and different activities going on for the residents and their families. I can't say enough good things about the staff there, every one of them does an amazing job.
The team have continued to provide fantastic care and service as Mum's needs have developed. Some issues have seemed intractable but with patience, love and attention, the best experience possible has been achieved for her. Our family is enormously grateful for all that is done... Invariably well beyond the call of duty. Looking after individuals with such complex needs is very hard and the staff have done fantastically with humour, respect but most of all, everyone seems to genuinely care. Thank you.
The staff are constantly bringing in entertainment, music, dance, arranging activities and outings for the residents.
I always feel any concerns we have, as a family, are dealt with promptly with understanding and we are always made to feel welcome in the home.
We cannot thank the staff enough for the care and kindness my brother receives.
Mum has been a resident at Barchester Hagley Place Care Home for over a year now and I am very thankful for the level of care provided for her. It’s a friendly, happy environment which is clear as soon as you step into the building to the light, airy café lounge with views onto the beautifully kept gardens. The staff in every department are friendly, positive and supportive. Mum is content, safe and secure here and particularly likes the food and enjoys the gardens and I am so grateful to all the carers who work hard to support her health and well-being. Thank you Hagley Place.
This is the second care home that my mum has resided in - in comparison to the first, Hagley Place is better. All aspects of the care my mum receives are excellent. She has dementia and can become very unsettled. She seems to be happy and content where she is. We really like the fact that the caring team remain the same people with few, if any, bank staff.
My mother has lived at Hagley Place for 4 years. In that time we have had the opportunity to observe the day to day life in the home. We are impressed by the caring nature of all the staff and how our mother interacts with them, when she asks for a hug the staff are quick to oblige. We are also impressed by the speed at which the nursing staff address any health issues and liaise regularly with the local GPs. The catering at Hagley Place is excellent and varied, Mum really enjoys the food. There are events and activities going on regularly which Mum doesn't always join in with but the opportunity is there. Hagley Place, despite it's corporate appearance has a very friendly and homely environment.
My cousin had been a resident at Hagley Place for six and a half years before passing away in February. During this time, as a regular visitor, I frequently observed a strong, caring and professional team at work. All departments work seamlessly together to provide a caring, fun, friendly and safe environment for all residents. The treatment provided is award-deserving and I'm grateful my cousin experienced such love and support throughout her stay at Hagley Place.
The family are all very pleased with the home. The staff are lovely, polite and pleasant and always go that extra mile to help if there are any problems. The home is clean and tidy and the staff always have time to talk to about any problems you have. The food is excellent even if the resident has to have a special diet. Lots of activities going on and around the home. Lovely enclosed gardens. Fully recommend this home.
My dad has been a resident of Hagley Place for over 4 years. He has dementia. I visit frequently and have always found the staff and have treated my dad with care kindness and courtesy. They have adapted his care to meet his changing needs. They keep me informed and I always feel welcome when visiting. I like the whole staff ethos with all staff members interacting with residents. I would recommend Hagley Place to anyone looking for a care home.
My mother came to Hagley Place Care Home from the hospital when she needed nursing care. From our first point of contact when the team at Hagley until the day she died, we were made to feel welcome and cared for. The staff were all friendly and approachable. They did everything possible to make my mother's final weeks pleasant and comfortable. She was always treated with respect, care and dignity by nurses, carers, admin staff and the maintenance team who took time to put up a birdfeeder for her where she could see it from her bed. I shall be forever grateful that her final weeks were spent in such a special place with excellent care. Thank you!
My grandad was in the dementia ward for just over a week. He was welcomed by all the staff. Sadly he took a downhill turn and Sunday morning the family were warned it wouldn’t be long. All the staff were absolutely fantastic with all the family whilst we watched and waited. The care and understanding we all received but most importantly my grandad received was, without doubt, the absolute best. The whole family have only got good reports for all the staff. And we thank them all for making a traumatic time more bearable.
I am very grateful for the kindness and professionalism shown in caring for my relative in her last few months. I couldn't have imagined a better place for her to be treated as an individual and always with respect. Thank you.
We can't tell you how happy it makes us to hear your valuable feedback. I will share it with the rest of my amazing team. Many thanks.
I live abroad but share time here for mum with my sister. I arrived here two weeks ago with a little anxiety about what Hagley Place Care Home might be like, quite naturally. I needn't have worried. There is a wonderful ambience in the place. This is not just because of the comfort of the place but obviously also because of the wonderful staff there. I could single certain ones out but that would be unfair as everyone working there is lovely. We as a family are so grateful to you all. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 February 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (4)
- 27 Jul 2026
This activity took book club to whole new meaning. We love how our staff used their imagination to create our own little table top hockey fun
- 27 Jul 2026
I always remember the smell of fresh baking cakes on a sunday morning. Our residents had a lovely morning making sponge cakes and they enjoyed tasting them even more If...
- 07 Jul 2026
What a wonderful day out at beautiful Barmouth Beach! ???? Our residents enjoyed a fantastic seaside trip filled with fish & chips, delicious ice cream, and a lovely stroll along...
- 03 Aug 2026Organiser: Barchester Hagley Place Care Home
- 25 Aug 2026Organiser: Barchester Hagley Place Care Home
- 31 Aug 2026Organiser: Barchester Hagley Place Care Home
Awards / Recognitions (16)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Hagley Place Care Home.
Meet the Team (10)

Hello, I'm Julie, and I am the Operations Manager and General Manager here at Hagley Place.
I look forward to welcoming you to our beautiful home!

Rachel has worked for Barchester for many years, and she has progressed from Admin Assistant to Administrator.

I have worked for Barchester for over 7 years within two different homes, and in that time I have been a Senior carer, Team Leader, Activities assistant, and now I am the Admin assistant here at Hagley Place.

I have been with Barchester since 2021, beginning my career as a Bank General Assistant. Through dedication, hard work and a passion for delivering exceptional care, I have progressed through a number of roles, including carer, Senior carer, Team leader, Care Practitioner and most recently, Community lead for the residential community.
I am deeply committed to providing person-centred, compassionate care and take great pride in ensuring our residents receive the highest standard of support in a safe, respectful and welcoming environment.
Alongside my leadership role, I am proud to be a Palliative care champion, Falls prevention champion, Dignity champion and Enable champion. These responsibilities allow me to promote best practise, support my colleagues, and continuously enhance the quality of care we provide our residents.

I have been nursing for many years and worked with several nursing agencies to support dozens of nursing homes. When I first worked at Hagley Place, it felt like coming home. When I was offered a full-time position, I jumped at it. The love and care all of the team here shows to their residents is heart-warming, and I am so proud to be a part of it.

Steph is a very bubbly person with a heart of gold. She holds a Level 2 in Hospitality and works hard to ensure that the entire building is sparkling.
"I have been at Hagley Place Care Home for 3 years. I first came as a bank domestic, then went on to be permanent. For the past year, I took up the post of Head of Housekeeping. I am also Health and Safety Coordinator and very much get involved in the Green Leaf programme."

Hi, my name is Tracy, and I am the Head of Maintenance at Hagley Place. I have been here since November 2019. I am passionate about creating a beautiful environment for the residents to enjoy. I have made many changes in the time I have been here, working alongside the residents and families. In my spare time, I love to walk my dogs and often bring them in to see the residents.

I started at Hagley in early 2022 after being contacted by Tracy Howells. The day-to-day life at Hagley always makes me smile, and no matter the job role, there is always time to interact and have a laugh with the residents. Working within a care setting was very new to me, but the satisfaction that comes with it is unparalleled.

I started working as a chef in 2018 and chose to move into the care sector because it provided a more personal touch. You get to know the people you are cooking for, their likes and dislikes and their memories that they associate with their favourite meals.
Food can be deeply personal and bring back memories of family dinners, fun times with friends and your own personal recipes that you have passed down through the generations.
Becoming a chef in a care setting allows me to help bring back those happy memories for our residents and learn their stories.

I started this role in February 2023 and prior to this, I have worked in senior care roles since leaving school. I got into care as I hold a strong passion for caring for people and my new role as Activities Co-Ordinator allows me to further help enrich the lives of those within our care home.
Frequently Asked Questions about Barchester Hagley Place Care Home
What types of Care is Barchester Hagley Place Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Hagley Place Care Home have?
There are 60 Single Rooms.
What are the Facilities & Services at Barchester Hagley Place Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester Hagley Place Care Home to the centre of Ludlow?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Hagley Place Care Home to verify any information. View our terms and conditions. Barchester Hagley Place Care Home has an Enhanced Service -more info.