Barchester Hagley Place Care Home, Ludlow, Shropshire
Barchester Hagley Place Care Home, Ludlow, Shropshire
Barchester Hagley Place Care Home, Ludlow, Shropshire

Hagley Place Care Home in Ludlow is a purposely-designed home offering residential, nursing and specialised care for challenging conditions such as dementia and Alzheimer's disease.

A professional team of carers are trained to the highest standards, combining effective healthcare provision with a service that supports an active and enjoyable lifestyle.

The home provides a comfortable, homely environment for up to 60 residents in spacious en-suite rooms, with access to a variety of different lounges and dining rooms.

Set in beautifully landscaped gardens, Hagley Place offers a safe environment to continue living as independently as possible whilst providing support and care of varying levels tailored to each individual's needs. A lively activities programme is delivered by a full-time activity coordinator, including regular trips out in a minibus.

Hagley Place is dedicated to serving the community of Ludlow and the wider surrounding areas of Shropshire and Herefordshire.

Group: Barchester Healthcare Ltd

Person in charge: Shann Thomas (General Manager)

Local Authority / Social Services: Shropshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access

Directions:

Situated in Ludlow, close to the A49 offering links to nearby Leominster, Tenbury Wells and the historic towns of Hereford and Shrewsbury just a short drive away.

We are located just behind 'Pets at Home', just follow the road around.

Visiting:

No visiting restrictions

Parking:

Visitor parking on site

Latest Care Quality Commission* Report on Barchester Hagley Place Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 30 Oct 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.7 Barchester Hagley Place Care Home has a Review Score of 9.7 (9.688)

The Review Score of 9.7 (maximum of 10) for Barchester Hagley Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Barchester Hagley Place Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.688 for Barchester Hagley Place Care Home is calculated as follows: ( (247 Excellents x 5) + (82 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 340 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Hagley Place Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 16 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Hagley Place Care Home?

  • Extremely LIKELY
    25
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Hagley Place Care Home

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    7
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

My mother moved into the nursing wing of the care home on 22nd April and died 27th July. Throughout that time we could not have asked for any better care by the staff at all levels, it was excellent. Staff were welcoming, kind, and always had time for her. She enjoyed the activities while she was actively mobile, when bedridden and in her last days the standard of care was exemplary and my brother and I couldn't have asked for more help for ourselves at that time. Medical staff kept us informed and a place to sleep and meals were provided. Care homes don't come any better than Hagley Place Care Home.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have only been here for about 3 months and can honestly say that the nursing, food and general feeling is second to none. I am very happy and find the staff so helpful in every way and I am glad I came.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been extremely impressed with the care provided to my Mum since February this year as a resident at Hagley Place. Mum is cared for with dignity and respect and it is clear that the staff have been trained with a focus on Alzheimer's and dementia care. Mum is calm, happy and settled. The setting is homely, clean and well organised. When we visit with our young children we are all made to feel very welcome and always offered a drink and treats for the children too! When a parent has developed dementia it is worrying and difficult, we feel lucky to have found such a special place for Mum now that it is not possible to be at home anymore.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Overall, the care mum receives is acceptable and there are many carers she has made a good bond with. Sometimes there are little issues that niggle - support socks and odd shoes, which, by the nature of a dementia unit can go missing. However, one shoe on and one shoe off should have been noticed and support socks being put on and checked for wrinkles/discomfort should be part of her care. Otherwise, staff are always friendly, cheerful and take the time to talk to mum.

How likely would you be to recommend Barchester Hagley Place Care Home? Neither Unlikely or Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Value for Money: Poor

Shann Thomas, General Manager at Barchester Hagley Place Care Home responded to this review on 24 Jul 2017:

I am so sorry you find the care merely acceptable and will do all I can to ensure that the team work with you and your mother to ensure this is not the case.

My father has been in Hagley Place since April, three months. Whenever I have visited, the staff have been very friendly and helpful. His nursing needs appear to be well met and I am informed of any issues that may arise. The food is excellent and it is lovely that relatives if they wish, can book a meal when visiting. I value this as I live over three hours drive away. It takes time for a resident to settle in and I was relieved when he recently said to me, with a smile "I quite like it here!".

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hagley Place is a very good dementia care home. My client is well looked after and all her needs are met; the environment is light, airy and a real sense of homeliness. The staff are always welcoming and helpful. My client's wellbeing and physical health have improved. Well done Hagley Place and staff.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are friendly, approachable, professional and very vigilant in all the activities. My aunt is very fortunate to be living here.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hagley Place is accommodating, clean, friendly and a lovely place to live. Words can't express how I love where I live.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management, nurses, carers and housekeeping staff were very, very caring. This showed not only in the medical care which was, of course, complete and efficient, but in the attention they gave to the residents. My wife was a resident for twenty-one weeks. The staff looked after her not just at regular intervals, but all the time. The care they give her is more than I can express.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the outset, we have received a first class service. Warm, friendly people who genuinely make residents feel at home.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent place to live with top quality staff and facilities. Respite assessment and admission was thoroughly professional and the move to permanent residency seamless.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All staff from housekeeping, carers nurses to management were always friendly, helpful and efficient. My dog and I were welcome to come at any time. My husband was treated with dignity, patience and great care. I particularly noticed the unhurried, compassionate assistance he was given towards the end when it became obvious that he was in great need of it. Thak you all.

How likely would you be to recommend Barchester Hagley Place Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Always made to feel welcome by the staff who could not be more helpful. A load off my mind with him being here.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum enjoyed her second stay here and is looking forward to coming in July.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent facilities. Kind and helpful staff. Mum was treated very well during her two week stay. As a family, it was reassuring to know that mum was receiving an excellent level of care for her demanding needs in a quiet modern environment. If mum chose respite again we would not hesitate to use Hagley Place care Home.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found whilst staying at Hagley Place, that everyone has been very kind and helpful.
The food is excellent and my room is very comfortable.

How likely would you be to recommend Barchester Hagley Place Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Pleasantly surprised at how nice it was. There was a nice atmosphere and the staff were lovely and helpful. They treated my wife in a caring and compassionate way.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

My father has been in Hagley Place for the last 4 years. He has been cared for extremely well and is now very frail and needs constant care. The carers are wonderful - the food is good and the help from all the staff is excellent. In the past perhaps more entertainment and activities could be more forthcoming. A well-designed building with every comfort.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Shann Thomas, General Manager at Barchester Hagley Place Care Home responded to this review on 22 Sep 2016:

Many apologies for the activities it is being looked at unfortunately due to our gardeners ill health the activities team have been also maintaining the garden but including residents in this effort. Thank you for your review.

We have found treatment and respect very good kind and helpful. Food seems fresh and plentiful and a cup of tea and coffee is very welcome at all times when visiting and nice to share with the resident at all times mostly in their room if the resident is in bed at odd times. The staff are very patient with care for my husband who requires aid when feeding and dressing, they help him with not feeling uncomfortable which is considerate.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum has stayed at Hagley Place several times for respite care and she always enjoys her time there, seeing it as a little holiday. I asked her recently how many marks she would give the staff and she said 10 out of 10. It is a blessing to have this facility nearby and I can highly recommend it. The high standard and the staff are caring and well trained.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy here and well looked after. I have just become 100 years old and would happily recommend this home. On my birthday all my family visited and dined with me. We were all catered for very well especially by the manager and her husband who is an experienced chef. I had so many cards and good wishes from all the staff who helped to make my birthday very special. We were also waited at the tables by the managers son - lovely. I tell everyone how well I am looked after.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Having contacted Hagley Place on behalf of a friend - the manager came to visit him. Arrangements were made for him to view. We were made most welcome by all staff, always 'hello and a smile'. The property is warm, comfortable with excellent facilities, food is good with a selection at each meal. My friend has now been in Hagley Place for 4 weeks and is happy and well cared for. I would not hesitate to recommend this house to any person wishing to have a happy retirement.

How likely would you be to recommend Barchester Hagley Place Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have found the facilities and staff excellent. I would like to mention especially the helpful attitude of the admin staff during a difficult period of my wife's life.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Would not choose to live in a care home yet on a permanent basis, but it was a safe and secure place to be cared for while my family were away.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Walking into Hagley Place one immediately gets a feeling of a friendly yet well managed home. All the staff are on first name terms with the residents and as a visitor, I have always been treated with warmth, courtesy and a readiness to answer any of my questions. It was difficult time for my partners family, once it was recognised that he was no longer able to live at home. But to see him settled and well fed with his dignity maintained, in a safe and supportive environment has made us all feel so much happier. He is able to join in with many of the activities provided. Tea time can be a bit hectic when there is only one member of staff on duty. A lovely lovely home.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very happy here, well looked after.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Useful for people who retire. I like it here I have no complaints. I am cared for very well.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother was in Hagley Place for 13 months. Last week she died there and I can honestly say the end-of-life care was wonderful. All the staff took such care over my mum, both medically and personally. They looked after me and my relatives with tender loving care, both before and after my mother's death. During her time as a resident, staff took the trouble to get to know my mum and to spend time with her. She felt secure, safe and valued, and came to see it as her home. I cannot recommend Hagley Place highly enough!

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to thank all staff for the excellent kind, competent, compassionate care and nursing given to my mother during her last few weeks. It was particularly impressive to see the personal engagement by staff with her as an individual. I know my brother's and I made the right choice with Hagley Place as our mother's final home.

How likely would you be to recommend Barchester Hagley Place Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Barchester Hagley Place Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

Shann

Shann Thomas

Job Title: General Manager

Description:

Shann's role is to manage all daily operations within the home and ensure that residents experience exceptional service and person-centred care. She is an experienced care home manager and is very passionate about the residents and the staff team.

Hayley

Hayley Simmonds

Job Title: Deputy Manager & Head of Memory Lane

Description:

Hayley manages all aspects of the delivery of care to residents. Ensuring that consistently high qualities of care are provided.

Anna

Anna Wasyliszn

Job Title: Head of Unit

Description:

Anna is a RGN who is passionate about helping others.

Chris

Chris Humphreys

Job Title: Head Chef

Description:

Chris is responsible for providing our residents with nutritious, well prepared and presented food. Having built up an excellent reputation in Ludlow for his skills with food, Chris entices appetites with interesting and appealing menus using quality local produce.

Matthew

Matthew Roberts

Job Title: Second Chef

Description:

Matthew is a skilled chef with a great passion for good wholesome food.

Stephanie

Stephanie Evans

Job Title: Head of Housekeeping

Description:

Steph is a very bubbly person with a heart of gold. She holds a Level 2 in Hospitality and works hard to ensure that the entire building is sparkling.

Housekeeping

Housekeeping Team

Job Title: Housekeeping

Description:

Our housekeeping team are dedicated to keeping Hagley Place a clean and pleasant place.

Michelle

Michelle Jones

Job Title: Activities Coordinator

Joined: 2017

Description:

Michelle is bubbly and full of life. She organises activities throughout the week for all tastes and abilities.

Nicky

Nicky Bowler

Job Title: Activities

Description:

Nicky brings fun and laughter to every activity!

Oliver

Oliver Powis

Job Title: Maintenance Manager

Description:

Oliver is responsible for all the maintenance and upkeep of the home.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Hagley Place Care Home