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Barchester Hagley Place Care Home

Foldgate Lane, Ludlow, Shropshire SY8 1LS
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All aspects of the care my mum receives are excellent.Peter H(Son of Resident/Service User)
Barchester Hagley Place Care Home, Ludlow
The treatment provided is award-deserving and I'm grateful my cousin experienced such loveJ W(Cousin of Resident/Service User)
Barchester Hagley Place Care Home, Ludlow
Everyone was incredibly attentive and tuned in to the needs of the residents.Rebecca O(Granddaughter of Resident/Service User)
Barchester Hagley Place Care Home, Ludlow

Hagley Place Care Home in Ludlow is a purposely-designed home offering residential, nursing and specialised care for challenging conditions such as dementia and Alzheimer's disease.

A professional team of carers are trained to the highest standards, combining effective healthcare provision with a service that supports an active and enjoyable lifestyle.

The home provides a comfortable, homely environment for up to 60 residents in spacious en-suite rooms, with access to a variety of...  

Care Provided by Barchester Hagley Place Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,833N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Hagley Place Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hayley Simmonds(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • No visiting restrictions. Please sign in on your arrival at the reception.

Parking

  • Visitor parking on site. Disabled parking available.

Barchester Hagley Place Care Home Reviews (111)

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9.3

Barchester Hagley Place Care Home has a Review Score of 9.3 (9.333) out of 10, based on 10 reviews in the last 2 years. Over all time Barchester Hagley Place Care Home has 111 reviews.

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Review from A M (Daughter of Resident) published on 19 March 2026 Submitted via Postal Card
Overall Experience
Dad was made to feel so welcome, cared for and safe.
He received excellent Nursing care.

As a family we cannot reccomend Hagley Place enough.

Reply from Hayley Simmonds, Manager at Barchester Hagley Place Care Home

Thank you so much for your lovely and valued feedback, which I will share with the rest of the Team.

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Review from A L (Son of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

Mum needed to be urgently moved from another home to Hagley Place and this was done fast and with care. Hagley Place very good, as I have highlighted, we (the visitors) are treated like a family and are kept informed/updated of any change to Mums condition. I would just mention though, that in my opinion, another member of staff is needed at certain times, especially at meal times.

Reply from Samantha Jursons, CRM at Barchester Hagley Place Care Home

Thank you for your lovely comments, we appreciate your valued comments which the Home will take into consideration.

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Review from Janice M (Daughter of Resident) published on 31 July 2025 Submitted via Postal Card
Overall Experience
I cannot express my thanks & gratitude to all the team at Hagley Place.
Mum moved there September 2023 and passed away 9th July 2025. Exceptional care & love, dignity was shown to my mum throughout the whole time Hagley Place was her home.

Thank you Hagley Place & thank you Barchester. I will never be able to thank you enough.

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Review from Freddie G (Relative of Resident) published on 18 July 2025 Submitted via Website
Overall Experience
Nice place and staff are friendly and helpful
Particularly the maintenance staff
The building has a nice large carpark and inside is well maintained to high standard

Would recommend to anyone looking for care

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Review from Albert G (Resident / Service User) published on 18 June 2025 Submitted via Postal Card
Overall Experience
The bed not particularly comfy suggest senior management be required to spend at least a week sleeping in one of these beds.
The shower needs a small shelf on which to place shampoo etc. My experience with shower grab handle was hilarious, this already reported to management.
The TV was no use to me as teletext was unavailable reported twice bit not resolved.
Bed pillow pathetic, quilt barely adequate.

Staff excellent, always a kindly word and friendly smile with exception.

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Review from Ruth L (Daughter of Resident) published on 25 February 2025 Submitted via Website
Overall Experience

Mum has been a long-term resident at Hagley Place. They have cared, loved and met her needs as she progressed through all the stages of dementia. Sadly Mum passed away recently and again the staff were wonderful in keeping me informed and caring for her up until her peaceful passing. They have been supportive of my brother and I, we couldn't have chosen a better place. Thank you to all the wonderful staff at Hagley who made Mum as happy and comfortable as possible in her illness.

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Review from Eileen T (Resident / Service User) published on 30 December 2024 Submitted via Postal Card
Overall Experience

I had an incident where I fell and broke my hip a couple of weeks ago and I could not have had better care than I have received at Hagley Place. They are the best.

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Review from Samantha D (Daughter of Resident) published on 17 December 2024 Submitted via Website
Overall Experience

My mum has been in Barchester Hagley Place Care Home since February 2024. We were all very reluctant to place Mum in residential care but she was no longer safe at home and since she has been there, we have been nothing but impressed with the level of support and care at Hagley Place. The individual support they have given Mum has been incredible and this also extends to the support they have given us when things have been difficult. We are always made to feel welcome when we visit Mum and the fact that we can take our dogs in to see her has made a huge difference to her. There always seem to be people around and different activities going on for the residents and their families. I can't say enough good things about the staff there, every one of them does an amazing job.

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Review from Sebastian P (Son of Resident) published on 21 October 2024 Submitted via Postal Card
Overall Experience

The team have continued to provide fantastic care and service as Mum's needs have developed. Some issues have seemed intractable but with patience, love and attention, the best experience possible has been achieved for her. Our family is enormously grateful for all that is done... Invariably well beyond the call of duty. Looking after individuals with such complex needs is very hard and the staff have done fantastically with humour, respect but most of all, everyone seems to genuinely care. Thank you.

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Review from Sheila H (Sister of Resident) published on 10 October 2024 Submitted via Website
Overall Experience
My brother has been in Barchester Hagley Place Care Home for two and half years. He has complex physical and emotional needs plus struggles with communication. The whole staff have been amazing at establishing a rapport with him, treating him with dignity, respect and meeting his very specific individual needs. They have tapped into his interests, cajoling him kindly when he is being stubborn but also respecting his right to make decisions. Every member of staff, from nursing, catering, activities coordinator, gardener and maintenance team, works over and beyond to create a caring, happy environment for the residents.
The staff are constantly bringing in entertainment, music, dance, arranging activities and outings for the residents.
I always feel any concerns we have, as a family, are dealt with promptly with understanding and we are always made to feel welcome in the home.

We cannot thank the staff enough for the care and kindness my brother receives.

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Review from Sandra H (Daughter of Resident) published on 26 April 2024 Submitted via Website
Overall Experience

Mum has been a resident at Barchester Hagley Place Care Home for over a year now and I am very thankful for the level of care provided for her. It’s a friendly, happy environment which is clear as soon as you step into the building to the light, airy café lounge with views onto the beautifully kept gardens. The staff in every department are friendly, positive and supportive. Mum is content, safe and secure here and particularly likes the food and enjoys the gardens and I am so grateful to all the carers who work hard to support her health and well-being. Thank you Hagley Place.

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Review from Peter H (Son of Resident) published on 16 April 2024 Submitted via Website
Overall Experience

This is the second care home that my mum has resided in - in comparison to the first, Hagley Place is better. All aspects of the care my mum receives are excellent. She has dementia and can become very unsettled. She seems to be happy and content where she is. We really like the fact that the caring team remain the same people with few, if any, bank staff.

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Review from D N (Daughter of Resident) published on 16 April 2024 Submitted via Website
Overall Experience

My mother has lived at Hagley Place for 4 years. In that time we have had the opportunity to observe the day to day life in the home. We are impressed by the caring nature of all the staff and how our mother interacts with them, when she asks for a hug the staff are quick to oblige. We are also impressed by the speed at which the nursing staff address any health issues and liaise regularly with the local GPs. The catering at Hagley Place is excellent and varied, Mum really enjoys the food. There are events and activities going on regularly which Mum doesn't always join in with but the opportunity is there. Hagley Place, despite it's corporate appearance has a very friendly and homely environment.

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Review from J W (Cousin of Resident) published on 12 March 2024 Submitted via Postal Card
Overall Experience

My cousin had been a resident at Hagley Place for six and a half years before passing away in February. During this time, as a regular visitor, I frequently observed a strong, caring and professional team at work. All departments work seamlessly together to provide a caring, fun, friendly and safe environment for all residents. The treatment provided is award-deserving and I'm grateful my cousin experienced such love and support throughout her stay at Hagley Place.

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Review from Patricia A (Wife of Resident) published on 21 July 2023 Submitted via Website
Overall Experience

The family are all very pleased with the home. The staff are lovely, polite and pleasant and always go that extra mile to help if there are any problems. The home is clean and tidy and the staff always have time to talk to about any problems you have. The food is excellent even if the resident has to have a special diet. Lots of activities going on and around the home. Lovely enclosed gardens. Fully recommend this home.

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Review from Jeanette N (Daughter of Resident) published on 21 July 2023 Submitted via Website
Overall Experience

My dad has been a resident of Hagley Place for over 4 years. He has dementia. I visit frequently and have always found the staff and have treated my dad with care kindness and courtesy. They have adapted his care to meet his changing needs. They keep me informed and I always feel welcome when visiting. I like the whole staff ethos with all staff members interacting with residents. I would recommend Hagley Place to anyone looking for a care home.

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Review from Kate C (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card
Overall Experience

My mother came to Hagley Place Care Home from the hospital when she needed nursing care. From our first point of contact when the team at Hagley until the day she died, we were made to feel welcome and cared for. The staff were all friendly and approachable. They did everything possible to make my mother's final weeks pleasant and comfortable. She was always treated with respect, care and dignity by nurses, carers, admin staff and the maintenance team who took time to put up a birdfeeder for her where she could see it from her bed. I shall be forever grateful that her final weeks were spent in such a special place with excellent care. Thank you!

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Review from Karl J (Grandson of Resident) published on 28 March 2023 Submitted via Website
Overall Experience

My grandad was in the dementia ward for just over a week. He was welcomed by all the staff. Sadly he took a downhill turn and Sunday morning the family were warned it wouldn’t be long. All the staff were absolutely fantastic with all the family whilst we watched and waited. The care and understanding we all received but most importantly my grandad received was, without doubt, the absolute best. The whole family have only got good reports for all the staff. And we thank them all for making a traumatic time more bearable.

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Review from J C (Relative of Resident) published on 31 January 2023 Submitted via Postal Card
Overall Experience

I am very grateful for the kindness and professionalism shown in caring for my relative in her last few months. I couldn't have imagined a better place for her to be treated as an individual and always with respect. Thank you.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

We can't tell you how happy it makes us to hear your valuable feedback. I will share it with the rest of my amazing team. Many thanks.

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Review from Mark T (Son of Resident) published on 30 November 2022 Submitted via Postal Card
Overall Experience

I live abroad but share time here for mum with my sister. I arrived here two weeks ago with a little anxiety about what Hagley Place Care Home might be like, quite naturally. I needn't have worried. There is a wonderful ambience in the place. This is not just because of the comfort of the place but obviously also because of the wonderful staff there. I could single certain ones out but that would be unfair as everyone working there is lovely. We as a family are so grateful to you all. Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (4)

News
  • 27 Jul 2026

    This activity took book club to whole new meaning. We love how our staff used their imagination to create our own little table top hockey fun

  • 27 Jul 2026

    I always remember the smell of fresh baking cakes on a sunday morning. Our residents had a lovely morning making sponge cakes and they enjoyed tasting them even more If...

  • 07 Jul 2026

    What a wonderful day out at beautiful Barmouth Beach! ???? Our residents enjoyed a fantastic seaside trip filled with fish & chips, delicious ice cream, and a lovely stroll along...

Upcoming Events

Awards / Recognitions (16)

Accreditations

There are no accreditations posted yet for Barchester Hagley Place Care Home.

Meet the Team (10)

Julie Dobson
Julie DobsonJob Title:Operations ManagerJoined: 2026

Hello, I'm Julie, and I am the Operations Manager and General Manager here at Hagley Place.

I look forward to welcoming you to our beautiful home!

Rachel Gratton
Rachel GrattonJob Title:AdministratorJoined: 2023

Rachel has worked for Barchester for many years, and she has progressed from Admin Assistant to Administrator.

Tamara Allan
Tamara AllanJob Title:Admin AssistantJoined: 2019

I have worked for Barchester for over 7 years within two different homes, and in that time I have been a Senior carer, Team Leader, Activities assistant, and now I am the Admin assistant here at Hagley Place.

Zara Griffiths
Zara GriffithsJob Title:Community Lead of ResidentialJoined: 2021

I have been with Barchester since 2021, beginning my career as a Bank General Assistant. Through dedication, hard work and a passion for delivering exceptional care, I have progressed through a number of roles, including carer, Senior carer, Team leader, Care Practitioner and most recently, Community lead for the residential community.

I am deeply committed to providing person-centred, compassionate care and take great pride in ensuring our residents receive the highest standard of support in a safe, respectful and welcoming environment.

Alongside my leadership role, I am proud to be a Palliative care champion, Falls prevention champion, Dignity champion and Enable champion. These responsibilities allow me to promote best practise, support my colleagues, and continuously enhance the quality of care we provide our residents.

Tracey Miles
Tracey MilesJob Title:Head of Memory LaneJoined: 2021

I have been nursing for many years and worked with several nursing agencies to support dozens of nursing homes. When I first worked at Hagley Place, it felt like coming home. When I was offered a full-time position, I jumped at it. The love and care all of the team here shows to their residents is heart-warming, and I am so proud to be a part of it.

Stephanie Evans
Stephanie EvansJob Title:Head of Housekeeping

Steph is a very bubbly person with a heart of gold. She holds a Level 2 in Hospitality and works hard to ensure that the entire building is sparkling.

"I have been at Hagley Place Care Home for 3 years. I first came as a bank domestic, then went on to be permanent. For the past year, I took up the post of Head of Housekeeping. I am also Health and Safety Coordinator and very much get involved in the Green Leaf programme."

Tracy Howell
Tracy HowellJob Title:Head of MaintenanceJoined: 2019

Hi, my name is Tracy, and I am the Head of Maintenance at Hagley Place. I have been here since November 2019. I am passionate about creating a beautiful environment for the residents to enjoy. I have made many changes in the time I have been here, working alongside the residents and families. In my spare time, I love to walk my dogs and often bring them in to see the residents.

Steve Jenkins
Steve JenkinsJob Title:GardenderJoined: 2022

I started at Hagley in early 2022 after being contacted by Tracy Howells. The day-to-day life at Hagley always makes me smile, and no matter the job role, there is always time to interact and have a laugh with the residents. Working within a care setting was very new to me, but the satisfaction that comes with it is unparalleled.

Steve Allan
Steve AllanJob Title:Head Chef

I started working as a chef in 2018 and chose to move into the care sector because it provided a more personal touch. You get to know the people you are cooking for, their likes and dislikes and their memories that they associate with their favourite meals.

Food can be deeply personal and bring back memories of family dinners, fun times with friends and your own personal recipes that you have passed down through the generations.

Becoming a chef in a care setting allows me to help bring back those happy memories for our residents and learn their stories.

Mandy Hayward
Mandy HaywardJob Title:Activities Co-OrdinatorJoined: 2023

I started this role in February 2023 and prior to this, I have worked in senior care roles since leaving school. I got into care as I hold a strong passion for caring for people and my new role as Activities Co-Ordinator allows me to further help enrich the lives of those within our care home.

Frequently Asked Questions about Barchester Hagley Place Care Home

What types of Care is Barchester Hagley Place Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Hagley Place Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Hagley Place Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Barchester Hagley Place Care Home to the centre of Ludlow?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Hagley Place Care Home to verify any information. View our terms and conditions. Barchester Hagley Place Care Home has an Enhanced Service -more info.