Barchester Hagley Place Care Home

We brought our sister here 2 weeks ago. Her progress has been outstanding. She is now eating very well and drinking quite a lot. She is talking very well now and getting quite cheeky with the staff. We are very pleased with how our sister is being looked after.

From when we first came to view Hagley Place till when my sister went back home, the care and service could not be faulted in any way. We still have phone calls from the staff after she left to see how she is coping at home. Well recommended.

I am more than satisfied with the care and treatment during my stay here. Having the stroke in the first place was a pretty awful shock. Having been an active person - a church warden for 10 years and a member of 2 committees for 20 years and a first aider for 20 etc - hence, I am able to appreciate the knowledge and work that your staff put in, especially the carers. For their ages, I am surprised at the wealth of knowledge.

This home is amazing. It is hard to believe they have the same CQC rating as the home my mother moved from; they are infinitely superior in every way.

Everybody smiles, everyone is kind and extremely respectful of residents and, most importantly, everyone knows what they are doing. The team truly operates as a team with everyone, whatever their role, taking a full part. Staff make time to go at the individual resident's pace, creating a very calm and supportive atmosphere.

I am so pleased we have discovered this home for Mum. I know now that she will be well cared for in a totally holistic way for the remainder of her days. This home is not just ticking the boxes as far as care is concerned, they are going way beyond. Everyone there should be really proud of what they are doing and the positive difference they are making to the vulnerable people in their care.

Well done Hagley Place staff. Keep up the good work - we really do appreciate it.

On entering Hagley Place, there is a friendly, relaxed atmosphere. All the staff greet you, even if they don't know you. Everyone is helpful and makes your visit a good experience. My husband settled down immediately and improved physically and mentally in the 3 weeks he was there. I would have no hesitation in letting him stay there again and have recommended Hagley Place to friends.

Thank you for looking after my husband the care you gave him was the best and all so the kindness was very good, also your help and kindness you gave to all the family.

My mother-in-law was cared for to an excellent standard. The genuine care, warmth and professionalism of the staff is outstanding. Nothing is too much trouble. I visited my mother-in-law, during unsociable hours, late at night, early morning due to commitments, she was always well cared for and happy. The staff stayed with us right through to end of life care and treated my mother-in-law with respect and dignity to the end. I cannot recommend Hagley Place highly enough and would like to thank them for their support.

My mother moved into the nursing wing of the care home on 22nd April and died 27th July. Throughout that time we could not have asked for any better care by the staff at all levels, it was excellent. Staff were welcoming, kind, and always had time for her. She enjoyed the activities while she was actively mobile, when bedridden and in her last days the standard of care was exemplary and my brother and I couldn't have asked for more help for ourselves at that time. Medical staff kept us informed and a place to sleep and meals were provided. Care homes don't come any better than Hagley Place Care Home.

I have only been here for about 3 months and can honestly say that the nursing, food and general feeling is second to none. I am very happy and find the staff so helpful in every way and I am glad I came.

I have been extremely impressed with the care provided to my Mum since February this year as a resident at Hagley Place. Mum is cared for with dignity and respect and it is clear that the staff have been trained with a focus on Alzheimer's and dementia care. Mum is calm, happy and settled. The setting is homely, clean and well organised. When we visit with our young children we are all made to feel very welcome and always offered a drink and treats for the children too! When a parent has developed dementia it is worrying and difficult, we feel lucky to have found such a special place for Mum now that it is not possible to be at home anymore.

My father has been in Hagley Place since April, three months. Whenever I have visited, the staff have been very friendly and helpful. His nursing needs appear to be well met and I am informed of any issues that may arise. The food is excellent and it is lovely that relatives if they wish, can book a meal when visiting. I value this as I live over three hours drive away. It takes time for a resident to settle in and I was relieved when he recently said to me, with a smile "I quite like it here!".

Hagley Place is a very good dementia care home. My client is well looked after and all her needs are met; the environment is light, airy and a real sense of homeliness. The staff are always welcoming and helpful. My client's wellbeing and physical health have improved. Well done Hagley Place and staff.

The staff are friendly, approachable, professional and very vigilant in all the activities. My aunt is very fortunate to be living here.

Hagley Place is accommodating, clean, friendly and a lovely place to live. Words can't express how I love where I live.

The management, nurses, carers and housekeeping staff were very, very caring. This showed not only in the medical care which was, of course, complete and efficient, but in the attention they gave to the residents. My wife was a resident for twenty-one weeks. The staff looked after her not just at regular intervals, but all the time. The care they give her is more than I can express.

From the outset, we have received a first class service. Warm, friendly people who genuinely make residents feel at home.

An excellent place to live with top quality staff and facilities. Respite assessment and admission was thoroughly professional and the move to permanent residency seamless.

All staff from housekeeping, carers nurses to management were always friendly, helpful and efficient. My dog and I were welcome to come at any time. My husband was treated with dignity, patience and great care. I particularly noticed the unhurried, compassionate assistance he was given towards the end when it became obvious that he was in great need of it. Thak you all.

Always made to feel welcome by the staff who could not be more helpful. A load off my mind with him being here.

Mum enjoyed her second stay here and is looking forward to coming in July.