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Barchester Hagley Place Care Home

Foldgate Lane, Ludlow, Shropshire SY8 1LS
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All aspects of the care my mum receives are excellent.Peter H(Son of Resident/Service User)
Barchester Hagley Place Care Home, Ludlow
The treatment provided is award-deserving and I'm grateful my cousin experienced such loveJ W(Cousin of Resident/Service User)
Barchester Hagley Place Care Home, Ludlow
Everyone was incredibly attentive and tuned in to the needs of the residents.Rebecca O(Granddaughter of Resident/Service User)
Barchester Hagley Place Care Home, Ludlow

Hagley Place Care Home in Ludlow is a purposely-designed home offering residential, nursing and specialised care for challenging conditions such as dementia and Alzheimer's disease.

A professional team of carers are trained to the highest standards, combining effective healthcare provision with a service that supports an active and enjoyable lifestyle.

The home provides a comfortable, homely environment for up to 60 residents in spacious en-suite rooms, with access to a variety of...  

Care Provided by Barchester Hagley Place Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,833N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Hagley Place Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hayley Simmonds(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • No visiting restrictions. Please sign in on your arrival at the reception.

Parking

  • Visitor parking on site. Disabled parking available.

Barchester Hagley Place Care Home Reviews (111)

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9.3

Barchester Hagley Place Care Home has a Review Score of 9.3 (9.333) out of 10, based on 10 reviews in the last 2 years. Over all time Barchester Hagley Place Care Home has 111 reviews.

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Showing 111 reviews matching selected criteria
Review from V H (Son-in-law of Resident) published on 27 August 2021 Submitted via Postal Card
Overall Experience

Over the five and a half years my mother-in-law has been under the care of Hagyley Place Care Home, me and my wife have been very impressed with the personal and friendly care given to her. On our visit, we have always been treated very well and details of her general condition (currently aged 98 1/2 years old) have always been honest and to the point. Our only concern overall has been the very high costs incurred at Hagley Place and indeed all care homes nationwide.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you very much for your feedback, and very kind comments.

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Review from Kay R (Daughter of Resident) published on 27 August 2021 Submitted via Website
Overall Experience

I cannot emphasise enough how impressed I have been with Hagley Place. The manager and her team have created a wonderful environment that dispels every pre-conception of a care home. It is welcoming from the moment that you make the first call and you feel that as a family you are in the safest hands possible.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you so much for the wonderful review. We endeavor to always make our residents feel safe and at home.

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Review from David T (Son of Resident) published on 1 June 2021 Submitted via Website
Overall Experience
All the staff at Barchester Hagley Place have shown tremendous care and kindness to my mother.

She has been very well cared for and has enjoyed a quality of life which simply would not have been possible elsewhere.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you, we endeavour to give our best and we really do value your feedback.

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Review from V C (Wife of Resident) published on 28 May 2021 Submitted via Postal Card
Overall Experience

The way visits have been organised since regulations eased has been a joy. Since my husband is now unable to walk visits in the garden with good weather have been very rewarding. The staff should be congratulated on how they have responded to all the extra work these visits entail. Thank you.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Many thanks, we do value your feedback and will continue to have our residents wellbeing at the heart of everything we do.

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Review from S M (Sister of Resident) published on 18 May 2021 Submitted via Postal Card
Overall Experience

Hagley Place is a happy home, the staff are always smiling and willing to help. In the very challenging circumstances of Covid-19, the organisation has managed well. My brother, who is in the nursing wing, was saddened that he was confined to his room, but at the same time he could not understand the huge restrictions we were all living under! I am glad to be able to visit again.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you, we do value your feedback and for taking the time to leave us this review. We are so pleased to welcome you back into our home.

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Review from S R (Daughter-in-law of Resident) published on 12 May 2021 Submitted via Postal Card
Overall Experience

The staff at Hagley are exceptional and always go over and above to care for the residents. My mum-in-law has had an extremely tough time the last few years, but we have been comforted in the knowledge that she is being cared for by such a fantastic team. Thank you Hagley.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you so much. Your feedback really means a lot to us and thank you for such a lovely review.

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Review from Paul H (Son of Resident) published on 21 April 2021 Submitted via Website
Overall Experience

My 90-year-old mother has been with Hagley Place for a little over a year. My initial impression was more akin to a four-star hotel than a nursing home. A purpose-built property, it has an abundance of design features to cater to the less mobile of our loved ones. Light and airy, with corridors wider than most hospitals. For more able relatives, there is a lovely open plan coffee area which is a great social aspect for the residents, also a lovely place to meet up with my mother for a coffee and chat with other residents (pre covid). There are always a high number of carers and nurses on hand to help with any enquiries or to assist in any way they can. The staff are incredibly friendly and go to great lengths to solve any new issues that arise with my mother's health. The precautions they put in place for the pandemic have been remarkable, and we have been kept up to date on a regular basis. Even in the many months, I could not visit, I had no concerns for her wellbeing.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you so very much for such an amazingly kind review, we value your feedback and will continue to give our best at all times.

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Review from Chrissie H (Wife of Resident) published on 14 April 2021 Submitted via Postal Card
Overall Experience

My husband has been happily settled in Hagley Place Care Home for 20-months. I could not wish for a better place for him. Relaxed, happy atmosphere and wonderful, caring staff, who are informative and welcoming to resident's families. The next best thing to home! A deeply felt thank you to them all.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home
Thank you so much for such a lovely review, to say "it's the next best thing to home" is really kind and means a great deal to us. We hope to see you soon.

Thank you again.

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Review from Cheryl K (Daughter of Resident) published on 31 March 2021 Submitted via Website
Overall Experience

Today has been a good day. Visited mom in Hagley Place and was allowed into moms room following their high level of safety precautions including a lateral flow COVID test. It was lovely being able to sit and enjoy each other’s company in moms own environment in her room. I’m very much looking forward to next weeks indoor visit to be able to see her again. In the meantime, the regular window visits will have to do but the staff make visiting such a pleasure. Always pleasant and a welcome smile. I’m very happy that mom is so well cared for there. Thank you all at Hagley xx

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

We are so very delighted to welcome you back into our home for visits. Thank you very much for such positive feedback!

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Review from Mark W (Son of Resident) published on 29 December 2020 Submitted via Website
Overall Experience

I would like to thank all the staff at Hagley Place for the excellent care they have provided to my father and for keeping him safe during the pandemic. Although indoor visits have not been possible, the staff have helped facilitate window visits and have been very helpful in responding to telephone enquiries. The recent acquisition of the visiting pod has made a big difference to the visiting experience, especially for my elderly mother. It is clean, weatherproof and warm, and allows us to be close to my father without having to wear masks because of the perspex screen.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you for your beautiful comments, we work hard to deliver a person-centered approach and very much value your feedback. Thank you.

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Review from Rachel H (Daughter of Resident) published on 2 September 2020 Submitted via Website
Overall Experience

I hadn't been able to see Dad for quite some time until recently and when I did I was absolutely thrilled to see that he actually looked better than he had done for years. This in itself speaks volumes. A big thank you to all the hard-working staff who have also treated Mum like family.

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Review from Daisy T (Daughter of Resident) published on 12 August 2020 Submitted via Postal Card
Overall Experience

My parents were accepted for respite care at the beginning of the Covid-19 lockdown, for which I am very grateful to Hagley Place. The care they have both received has been excellent. Phone conversations with staff have also been very reassuring. I can only complete this survey on what my parents have told me as understandably, I have not been allowed on the premises. Well done to Hagley Place on their organised visiting scheme. It's very well planned.

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Review from Valerie C (Wife of Resident) published on 10 August 2020 Submitted via Postal Card
Overall Experience
It has been good to be able to visit these past three weeks again.

Well organised under a gazebo through the window. It has been a long time! Thank you for all the extra care re COVID.

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Review from Virginia C (Daughter of Resident) published on 31 July 2020 Submitted via Postal Card
Overall Experience

Having spent many hours visiting care homes in the country with my brother, looking for care for our 93-year-old mother, Hagley Place was the last home we visited and on entering immediately felt it was the right place. We were given a warm welcome and the whole feel and atmosphere were so welcoming and homely. My mother entered the home in October 2019 and we have been very pleased with her care. The carers and certain ones, in particular, have developed a close and caring relationship with my mother, especially lately in lockdown. I would have no hesitation in recommending this home.

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Review from L F (Daughter of Resident) published on 24 July 2020 Submitted via Postal Card
Overall Experience

Hagley Place have been nothing short of incredible during Covid-19 and have made every effort to keep residents in touch with family and friends. I can only thank them for all they have done and continue to do in a very difficult time.

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Review from Sue L (Daughter of Resident) published on 20 July 2020 Submitted via Postal Card
Overall Experience

Hagley Place is the most fantastic care home. All the staff are amazing and really do care about all the residents. It's always a cheerful and happy atmosphere and everyone misses well. I love the fact they do lots of activities as this is so important.

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Review from Louise H (Wife of Resident) published on 30 December 2019 Submitted via Postal Card
Overall Experience

The care and devotion that my husband received in his last days was outstanding. He was always treated with respect, enabling him to retain his dignity. The staff treated me with kindness and warmth, allowing me free access and they always kept me informed on my husband's condition.

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Review from L D (Daughter of Resident) published on 5 December 2019 Submitted via Postal Card
Overall Experience

Every day that I wake up I am so grateful that I moved my Mum to Hagley Place. The care she has received from the outset has been exemplary! Mum is so much happier and I can see the kindness and professional care that she and all the residents are getting every day! I am so grateful to all the staff!

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Review from M S (Wife of Resident) published on 27 November 2019 Submitted via Postal Card
Overall Experience

The staff are very polite and friendly. A good atmosphere everywhere. More activities especially much needed for those that can participate. The mini-bus stands in the car park is not used much. Outings, when?

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Review from Clarissa D (Daughter of Resident) published on 17 November 2019 Submitted via Website
Overall Experience

My father was a resident at Hagley Place for 12 months. He had Alzheimer's and suffered from diabetes. The nurses and carers were just wonderful. They cared for my father as if he was their own. They put up with his quirks and at times, his rudeness and gave him the best care possible. It was hard for my father, my mother and I but it was made bearable by their support, their love and their unfailing desire to do the best for dad. When nearing the end of his life, again the care and love for us all made the inevitable bearable. In many cases, the nurses and carers went the extra mile for us - I cannot recommend them highly enough.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (4)

News
  • 27 Jul 2026

    This activity took book club to whole new meaning. We love how our staff used their imagination to create our own little table top hockey fun

  • 27 Jul 2026

    I always remember the smell of fresh baking cakes on a sunday morning. Our residents had a lovely morning making sponge cakes and they enjoyed tasting them even more If...

  • 07 Jul 2026

    What a wonderful day out at beautiful Barmouth Beach! ???? Our residents enjoyed a fantastic seaside trip filled with fish & chips, delicious ice cream, and a lovely stroll along...

Upcoming Events

Awards / Recognitions (16)

Accreditations

There are no accreditations posted yet for Barchester Hagley Place Care Home.

Meet the Team (10)

Julie Dobson
Julie DobsonJob Title:Operations ManagerJoined: 2026

Hello, I'm Julie, and I am the Operations Manager and General Manager here at Hagley Place.

I look forward to welcoming you to our beautiful home!

Rachel Gratton
Rachel GrattonJob Title:AdministratorJoined: 2023

Rachel has worked for Barchester for many years, and she has progressed from Admin Assistant to Administrator.

Tamara Allan
Tamara AllanJob Title:Admin AssistantJoined: 2019

I have worked for Barchester for over 7 years within two different homes, and in that time I have been a Senior carer, Team Leader, Activities assistant, and now I am the Admin assistant here at Hagley Place.

Zara Griffiths
Zara GriffithsJob Title:Community Lead of ResidentialJoined: 2021

I have been with Barchester since 2021, beginning my career as a Bank General Assistant. Through dedication, hard work and a passion for delivering exceptional care, I have progressed through a number of roles, including carer, Senior carer, Team leader, Care Practitioner and most recently, Community lead for the residential community.

I am deeply committed to providing person-centred, compassionate care and take great pride in ensuring our residents receive the highest standard of support in a safe, respectful and welcoming environment.

Alongside my leadership role, I am proud to be a Palliative care champion, Falls prevention champion, Dignity champion and Enable champion. These responsibilities allow me to promote best practise, support my colleagues, and continuously enhance the quality of care we provide our residents.

Tracey Miles
Tracey MilesJob Title:Head of Memory LaneJoined: 2021

I have been nursing for many years and worked with several nursing agencies to support dozens of nursing homes. When I first worked at Hagley Place, it felt like coming home. When I was offered a full-time position, I jumped at it. The love and care all of the team here shows to their residents is heart-warming, and I am so proud to be a part of it.

Stephanie Evans
Stephanie EvansJob Title:Head of Housekeeping

Steph is a very bubbly person with a heart of gold. She holds a Level 2 in Hospitality and works hard to ensure that the entire building is sparkling.

"I have been at Hagley Place Care Home for 3 years. I first came as a bank domestic, then went on to be permanent. For the past year, I took up the post of Head of Housekeeping. I am also Health and Safety Coordinator and very much get involved in the Green Leaf programme."

Tracy Howell
Tracy HowellJob Title:Head of MaintenanceJoined: 2019

Hi, my name is Tracy, and I am the Head of Maintenance at Hagley Place. I have been here since November 2019. I am passionate about creating a beautiful environment for the residents to enjoy. I have made many changes in the time I have been here, working alongside the residents and families. In my spare time, I love to walk my dogs and often bring them in to see the residents.

Steve Jenkins
Steve JenkinsJob Title:GardenderJoined: 2022

I started at Hagley in early 2022 after being contacted by Tracy Howells. The day-to-day life at Hagley always makes me smile, and no matter the job role, there is always time to interact and have a laugh with the residents. Working within a care setting was very new to me, but the satisfaction that comes with it is unparalleled.

Steve Allan
Steve AllanJob Title:Head Chef

I started working as a chef in 2018 and chose to move into the care sector because it provided a more personal touch. You get to know the people you are cooking for, their likes and dislikes and their memories that they associate with their favourite meals.

Food can be deeply personal and bring back memories of family dinners, fun times with friends and your own personal recipes that you have passed down through the generations.

Becoming a chef in a care setting allows me to help bring back those happy memories for our residents and learn their stories.

Mandy Hayward
Mandy HaywardJob Title:Activities Co-OrdinatorJoined: 2023

I started this role in February 2023 and prior to this, I have worked in senior care roles since leaving school. I got into care as I hold a strong passion for caring for people and my new role as Activities Co-Ordinator allows me to further help enrich the lives of those within our care home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Hagley Place Care Home to verify any information. View our terms and conditions. Barchester Hagley Place Care Home has an Enhanced Service -more info.