Barchester Hagley Place Care Home

Foldgate Lane, Ludlow SY8 1LS
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9.8 109 Reviews
  • Barchester Hagley Place Care Home, Ludlow
Hagley Place Care Home in Ludlow is a purposely-designed home offering residential, nursing and specialised care for challenging conditions such as dementia and Alzheimer's disease.

A professional team of carers are trained to the highest standards, combining effective healthcare provision with a service that supports an active and enjoyable lifestyle.

The home provides a comfortable, homely environment for up to 60 residents in spacious en-suite rooms, with access to a variety of different lounges and dining rooms.

Set in beautifully landscaped gardens, Hagley Place offers a safe environment to continue living as independently as possible whilst providing support and care of varying levels tailored to each individual's needs. A lively activities programme is delivered by a full-time activity coordinator, including regular trips out in a minibus.

Hagley Place is dedicated to serving the community of Ludlow and the wider surrounding areas of Shropshire and Herefordshire.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1731

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Hagley Place Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hayley Simmonds (General Manager)

Local Authority / Social Services

Admission Criteria

  • All welcome following assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • No visiting restrictions

Parking

  • Visitor parking on site

Barchester Hagley Place Care Home Reviews (109)

9.8

Barchester Hagley Place Care Home has a Review Score of 9.8 (9.801) out of 10, based on 12 reviews in the last 2 years.
Over all time Barchester Hagley Place Care Home has 109 reviews.

Overall Experience
  • 95
  • 13
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Date Published
  • 109
  • 3
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  • 12
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Reviewer Connection to Barchester Hagley Place Care Home
  • 32
  • 16
  • 14
  • 11
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 109, showing 41-60
Review from David T (Son of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Barchester Hagley Place have shown tremendous care and kindness to my mother.
She has been very well cared for and has enjoyed a quality of life which simply would not have been possible elsewhere.
Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you, we endeavour to give our best and we really do value your feedback.

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Review from V C (Wife of Resident) published on 28 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The way visits have been organised since regulations eased has been a joy. Since my husband is now unable to walk visits in the garden with good weather have been very rewarding. The staff should be congratulated on how they have responded to all the extra work these visits entail. Thank you.
Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Many thanks, we do value your feedback and will continue to have our residents wellbeing at the heart of everything we do.

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Review from S M (Sister of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hagley Place is a happy home, the staff are always smiling and willing to help. In the very challenging circumstances of Covid-19, the organisation has managed well. My brother, who is in the nursing wing, was saddened that he was confined to his room, but at the same time he could not understand the
huge restrictions we were all living under! I am glad to be able to visit again.
Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you, we do value your feedback and for taking the time to leave us this review. We are so pleased to welcome you back into our home.

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Review from S R (Daughter-in-law of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Hagley are exceptional and always go over and above to care for the residents. My mum-in-law has had an extremely tough time the last few years, but we have been comforted in the knowledge that she is being cared for by such a fantastic team. Thank you Hagley.
Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you so much. Your feedback really means a lot to us and thank you for such a lovely review.

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Review from Paul H (Son of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old mother has been with Hagley Place for a little over a year. My initial impression was more akin to a four-star hotel than a nursing home. A purpose-built property, it has an abundance of design features to cater to the less mobile of our loved ones. Light and airy, with corridors wider
than most hospitals. For more able relatives, there is a lovely open plan coffee area which is a great social aspect for the residents, also a lovely place to meet up with my mother for a coffee and chat with other residents (pre covid). There are always a high number of carers and nurses on hand to help with any enquiries or to assist in any way they can. The staff are incredibly friendly and go to great lengths to solve any new issues that arise with my mother's health. The precautions they put in place for the pandemic have been remarkable, and we have been kept up to date on a regular basis. Even in the many months, I could not visit, I had no concerns for her wellbeing.
Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you so very much for such an amazingly kind review, we value your feedback and will continue to give our best at all times.

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Review from Chrissie H (Wife of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been happily settled in Hagley Place Care Home for 20-months. I could not wish for a better place for him. Relaxed, happy atmosphere and wonderful, caring staff, who are informative and welcoming to resident's families. The next best thing to home! A deeply felt thank you to them all.
Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you so much for such a lovely review, to say "it's the next best thing to home" is really kind and means a great deal to us. We hope to see you soon.
Thank you again.

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Review from Cheryl K (Daughter of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today has been a good day. Visited mom in Hagley Place and was allowed into moms room following their high level of safety precautions including a lateral flow COVID test. It was lovely being able to sit and enjoy each other’s company in moms own environment in her room. I’m very much looking forward
to next weeks indoor visit to be able to see her again. In the meantime, the regular window visits will have to do but the staff make visiting such a pleasure. Always pleasant and a welcome smile. I’m very happy that mom is so well cared for there. Thank you all at Hagley xx
Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

We are so very delighted to welcome you back into our home for visits. Thank you very much for such positive feedback!

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Review from Mark W (Son of Resident) published on 29 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at Hagley Place for the excellent care they have provided to my father and for keeping him safe during the pandemic. Although indoor visits have not been possible, the staff have helped facilitate window visits and have been very helpful in responding to telephone
enquiries. The recent acquisition of the visiting pod has made a big difference to the visiting experience, especially for my elderly mother. It is clean, weatherproof and warm, and allows us to be close to my father without having to wear masks because of the perspex screen.
Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you for your beautiful comments, we work hard to deliver a person-centered approach and very much value your feedback. Thank you.

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Review from Rachel H (Daughter of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I hadn't been able to see Dad for quite some time until recently and when I did I was absolutely thrilled to see that he actually looked better than he had done for years. This in itself speaks volumes. A big thank you to all the hard-working staff who have also treated Mum like family.
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Review from Daisy T (Daughter of Resident) published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents were accepted for respite care at the beginning of the Covid-19 lockdown, for which I am very grateful to Hagley Place. The care they have both received has been excellent. Phone conversations with staff have also been very reassuring. I can only complete this survey on what my parents have
told me as understandably, I have not been allowed on the premises. Well done to Hagley Place on their organised visiting scheme. It's very well planned.
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Review from Valerie C (Wife of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been good to be able to visit these past three weeks again.
Well organised under a gazebo through the window. It has been a long time! Thank you for all the extra care re COVID.
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Review from Virginia C (Daughter of Resident) published on 31 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent many hours visiting care homes in the country with my brother, looking for care for our 93-year-old mother, Hagley Place was the last home we visited and on entering immediately felt it was the right place. We were given a warm welcome and the whole feel and atmosphere were so welcoming
and homely. My mother entered the home in October 2019 and we have been very pleased with her care. The carers and certain ones, in particular, have developed a close and caring relationship with my mother, especially lately in lockdown. I would have no hesitation in recommending this home.
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Review from L F (Daughter of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hagley Place have been nothing short of incredible during Covid-19 and have made every effort to keep residents in touch with family and friends. I can only thank them for all they have done and continue to do in a very difficult time.
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Review from Sue L (Daughter of Resident) published on 20 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hagley Place is the most fantastic care home. All the staff are amazing and really do care about all the residents. It's always a cheerful and happy atmosphere and everyone misses well. I love the fact they do lots of activities as this is so important.
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Review from Louise H (Wife of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and devotion that my husband received in his last days was outstanding. He was always treated with respect, enabling him to retain his dignity. The staff treated me with kindness and warmth, allowing me free access and they always kept me informed on my husband's condition.
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Review from L D (Daughter of Resident) published on 5 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every day that I wake up I am so grateful that I moved my Mum to Hagley Place. The care she has received from the outset has been exemplary! Mum is so much happier and I can see the kindness and professional care that she and all the residents are getting every day! I am so grateful to all the staff!
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Review from M S (Wife of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very polite and friendly. A good atmosphere everywhere. More activities especially much needed for those that can participate. The mini-bus stands in the car park is not used much. Outings, when?
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Review from Clarissa D (Daughter of Resident) published on 17 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was a resident at Hagley Place for 12 months. He had Alzheimer's and suffered from diabetes. The nurses and carers were just wonderful. They cared for my father as if he was their own. They put up with his quirks and at times, his rudeness and gave him the best care possible. It was hard for
my father, my mother and I but it was made bearable by their support, their love and their unfailing desire to do the best for dad. When nearing the end of his life, again the care and love for us all made the inevitable bearable. In many cases, the nurses and carers went the extra mile for us - I cannot recommend them highly enough.
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Review from Freja B (Granddaughter of Resident) published on 17 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied after only visiting once after she has only been in for 5 days. She is a much brighter, chatty person, more active.
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Review from Michael C (Son of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been resident at Hagley Place for over 5 years. We feel it was the right place to be at the time and still is. The staff all very professional and extremely attentive to all mums needs. Mum's room is well set out with all the latest mod cons to keep mum safe and happy. The meals mum has are
prepared to a high standard. Recently we've found the head nurse very helpful with our little chart about mum's welfare and wellbeing.
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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Barchester Hagley Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Barchester Hagley Place Care Home is calculated as follows: ( (117 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 141 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Hagley Place Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (15)

Hayley

Hayley Simmonds

Job Title: General Manager Joined: 2014

I have been with Hagley Place for Six years I originally came as a Head of Unit in the nursing community. I am passionate about the Memory Lane Community and in 2018 was awarded the ’Barchester Dementia Champion’.


Supporting the team is a big part of my role and helping to build a strong team to deliver kind and compassionate care. The best part of my role is knowing that I can make a difference.

Matt

Matt Weston

Job Title: Deputy Manager Joined: 2024

I have been in the healthcare sector for 15 years, having first started as a kitchen assistant in a previous nursing home. I then worked up to senior HCA before doing my nursing degree. During the 15 years, I have worked across many types of healthcare settings and have over 10 years of experience in nursing homes. I previously worked at Telford PRH in the acute medical unit as a band 5 RGN. I have a real passion for quality care and am a Dementia Friends Champion.

Anna

Anna Wasyliszyn

Job Title: Night Manager Joined: 2019

I have been night manager at Hagley Place since 2019 and prior to that I was head of unit for the frail nursing community. I am very proud of the team we have at Hagley Place and the care we deliver. Being a nurse is a very rewarding role and I am grateful to be able to practice the role I love in such a joyous environment.

Francesca

Francesca Short

Job Title: Administrator Joined: 2022

Since joining Hagley Place I’ve loved being involved with the residents and getting to know them and their stories.  I enjoy the variety of my role and the fact that no two days are ever the same. The genuine care and respect shown to all residents and staff provide such an engaging and enjoyable atmosphere. I visited my mum here for two years whilst she was in care, and today it still feels like coming home.

Monica

Monica Catanoiu

Job Title: Head of Nursing Joined: 2024

Monica joined the home in 2024 and quickly made an impact on our residents and staff with her knowledge and dedication. Her sunny attitude brightens the day and nothing is ever too much trouble, she has some fantastic ideas on how to improve life further for our residents and to make the best of our nursing communities

Tracey

Tracey Miles

Job Title: Head of Memory Lane Joined: 2021

I have been nursing for many years and worked with several nursing agencies to support dozens of nursing homes. When I first worked at Hagley Place it felt like coming home. When I was offered a full-time position I jumped at it, the love and care all of the team here show to their residents is heart-warming and I am so proud to be a part of it.

Stephanie

Stephanie Evans

Job Title: Head of Housekeeping

Steph is a very bubbly person with a heart of gold. She holds a Level 2 in Hospitality and works hard to ensure that the entire building is sparkling.


"I have been at Hagley Place Care Home for 3 years. I first came as a bank domestic, then went onto being permanent. For the past year I took up the post of Head of Housekeeping. I am also Health and Safety Coordinator and very much get involved in the Green Leaf programme."

Tracy

Tracy Howell

Job Title: Head of Maintenance Joined: 2019

Hi, my name is Tracy and I am the Head of Maintenance at Hagley Place. I have been here since November 2019. I am passionate about creating a beautiful environment for the residents to enjoy. I have made many changes in the time I have been here working alongside the residents and families. In my spare time, I love to walk my dogs and often bring them in to see the residents.

Mandy

Mandy Hayward

Job Title: Activities Co-Ordinator Joined: 2023

I started this role in February 2023 and prior to this, I have worked in senior care roles since leaving school. I got into care as I hold a strong passion for caring for people and my new role as Activities Co-Ordinator allows me to further help enrich the lives of those within our care home.

Joshua

Joshua Picken-Slade

Job Title: Head Chef

I've worked with Barchester for several years and have been able to grow and develop my skillset allowing me to take on the position of head chef. The residents love to explore new tastes and cuisines which makes the role a lot of fun

Helen

Helen Skinsley

Job Title: Care Practitioner Joined: 2018

Hi, my name is Helen and I’m a Senior Carer here at Hagley Place. I started in 2018 and I’m really enjoying every day. I’m training on medication currently and mentoring new carers that join.

Hazel

Hazel Harwood

Job Title: Residential Team Leader Joined: 2014

Hi, my name is Hazel and I’m a Team Leader here at Hagley Place. I've been here since 2014. I really enjoy my role here at Hagley Place, and enjoy spending time with those we support.

Billie

Billie Howells

Job Title: Senior Carer Joined: 2020

My name is Billie and I am a Senior Carer at Hagley Place. I help to support the team on the Nursing Community with the Nurse.


I have many years’ experience in domiciliary care and coming into a Care Home has been a big change but one that has helped me grow into a strong leader. Making sure myself and team deliver excellent care is the always a priority.

Meirion

Meirion Woolf

Job Title: Senior Carer Joined: 2012

Hi, my name is Meirion and I’m a senior care assistant here at Hagley Place. I started my journey at Hagley back in 2012, when I worked with the activities team, and now I’m a Senior Carer. I really enjoy making a difference to residents' lives, and I am passionate about ensuring that Hagley Place cultivates a 'home from home' atmosphere.

Leon

Leon Jones

Job Title: Carer Joined: 2017

Hi, my name is Leon and I’m a carer here at Hagley Place. I enjoy my role here and seeing what a difference we can make to the lives of residents.


I used to work at Hollyfields, Hagley Place's sister care home. I really enjoy my time there, but I transferred here to Hagley as I moved houses.

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