Barchester Hagley Place Care Home

Every day that I wake up I am so grateful that I moved my Mum to Hagley Place. The care she has received from the outset has been exemplary! Mum is so much happier and I can see the kindness and professional care that she and all the residents are getting every day! I am so grateful to all the staff!

The staff are very polite and friendly. A good atmosphere everywhere. More activities especially much needed for those that can participate. The mini-bus stands in the car park is not used much. Outings, when?

My father was a resident at Hagley Place for 12 months. He had Alzheimer's and suffered from diabetes. The nurses and carers were just wonderful. They cared for my father as if he was their own. They put up with his quirks and at times, his rudeness and gave him the best care possible. It was hard for my father, my mother and I but it was made bearable by their support, their love and their unfailing desire to do the best for dad. When nearing the end of his life, again the care and love for us all made the inevitable bearable. In many cases, the nurses and carers went the extra mile for us - I cannot recommend them highly enough.

Very satisfied after only visiting once after she has only been in for 5 days. She is a much brighter, chatty person, more active.

My mum has been resident at Hagley Place for over 5 years. We feel it was the right place to be at the time and still is. The staff all very professional and extremely attentive to all mums needs. Mum's room is well set out with all the latest mod cons to keep mum safe and happy. The meals mum has are prepared to a high standard. Recently we've found the head nurse very helpful with our little chart about mum's welfare and wellbeing.

Barchester Hagley Place, your value is beyond price.

I wish to thank all the staff with whom I came into contact, especially senior nurse, for their thoughtfulness, not only to residents but to us, friends and relatives, in what is a very sad time, for making it all a gentle and unalarming experience. I came home to with very warm and positive feelings for my friends life and death. Thank you.

We were encouraged to come and go as we saw fit.

My brother and I can hardly believe the change in our mum since she has been at Hagley Place. She is the happiest she has been for almost 2 years. Whereas she was very anxious and agitated in her own home, she is so much calmer at Hagley Place and has benefited so much from having company and support. I would definitely recommend the home and the staff are so kind and friendly.

Hagley Place is a well-designed custom built, comfortable care home. My wife spent two weeks of respite there and settled in quickly and well, seemed quite content and made friends with other residents. To me, the outstanding feature of Hagley Place was the competence and careful attentiveness of the staff who also kept me well informed.

I'm having a wonderful time!

After six very difficult months and a deep depression, the atmosphere of kindliness and help at every turn has set me on my feet again, thank goodness! Every aspect pleases and supports. From the excellent meals, always nicely served, to the garden and all the lovely staff and so much fun! Thank you.

Since living here I have had better health. The staff are friendly and helpful. My room is kept clean and tidy and the food is lovely.

When my mum came to Hagley Place, she was in a very poor way, even though she has been living in her own home with full-time carers. Six months on, she is settled and is beginning to find her feet, this is all down to the wonderful caring staff, who have all gone out of their way to help her. I cannot thank them all enough.

My mother has just spent 2 weeks at Hagley Place and enjoyed her stay. The staff are kind and caring and genuinely care for the residents. The food is of a good standard and Mum enjoyed her meals. The activities on offer are varied and residents are encouraged to participate and are helped to join in. There is laughter and smiles and a very good team of staff and carers in place and they treat the residents with dignity. After visiting several homes in the area, I knew immediately that Hagley would be the place for Mum.

My mother has first class respite care at Hagley Place, Ludlow. Over the past year she has grown to know many staff members who welcome her when she returns. I have peace of mind knowing Mum is happy and well cared for when her live-in carer takes her breaks.

Could not be better in any way. Food good and staff so kind, thoughtful and cheerful.

Staff interact with the residents. They show a caring but not condescending attitude. Nothing is too much trouble.

I lost my wife after 67 years together and am broken hearted. Your staff were just what I needed, very friendly, a ready smile, always willing to help and made me feel I belonged. In particular, my allocated helper, she is so thoughtful, she helped me through more than I can say. My visitors all remarked on the friendliness and the way tea and cake was supplied. My very first visitor said, "what a lovely room, I like your curtains".

I am deeply grateful to the General Manager and to all the staff at Hagley Place for looking after my mother in her last days at Hagley Place Care Home. I am very clear that she could not have been in kinder or in more caring hands. The sheer professionalism, friendliness, warmth and compassion shown by all members of staff was absolutely evident on all the occasions that my wife and I visited my mother. She could not have been in a better place when the time came for her to finally leave her own home. Thank you.

Attended excellent 'namaste' session with Mum today - lovely innovation, very relaxing for everyone. Mum loved the hand massage particularly. Well done, please keep it going.