
The atmosphere is warm and inviting and any problems are considered and acted uponE M(Daughter of Resident/Service User)



The atmosphere is warm and inviting and any problems are considered and acted uponE M(Daughter of Resident/Service User)



Mill View is a purpose-built, warm and welcoming care home in East Grinstead. The team delivers the best in residential, nursing and respite care for older people, as well as specialist dementia care.
Surrounded by the charming West Sussex countryside, Mill View is a beautiful home with a variety of luxury facilities, including a café, cinema room and a hair and nail salon.
Residents are encouraged to carry on enjoying the hobbies...
Care Provided by Mill View
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mill View for full pricing details and T&Cs.
Contact Mill View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Trish Banks(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Parking
- On site
Mill View Reviews (117)
Mill View has a Review Score of 9.8 (9.815) out of 10, based on 16 reviews in the last 2 years.
Over all time Mill View has 117 reviews.
The home is a very friendly and warm place, and every staff member I have met has been outstanding. They all go that extra mile, with a smile, and the atmosphere is that of a private home. Everything is running very smoothly, and everybody always has time for a chat. The facilities are excellent, and I have used the Cafe quite a lot - it is a lovely place to have a quick coffee. I have not experienced any restrictions on visiting times, and the staff are always very accommodating. It is a place I would choose for myself, should I need round the clock care in the future. Well done everybody!
Only frustrating point is the number of alarms which go off during my visits. The staff are highly caring and always take a personal approach.
The staff/management at Mill View have gone over and above. They have made us (my sister and I) sure we made the right decision re mum. Thank you.
I am completely satisfied with the care my husband is being given. He has settled well due to the care which is individually given. He is treated with dignity in a safe environment.
They have worked miracles she has regained her health as well as her social self. All with kindness and friendliness. They just seem to know how to support the residents to make the best they can for themselves.
Great selection of activities too which she loves.
Mill View is the most wonderful place on earth for older people who cannot survive living alone in their own homes!
Mum hated everything about being in a care home at first, and I was the most evil child to have moved her out of her hometown, to live closer to where I live. The staff supported my unhappy mum, and my tearful self during those tough first weeks - they were so great.
Mum is now so happy. She joins in all the daily activities (the activities great) and is so busy, she has admitted to me that she is busier in Mill View than when she lived in her own warden assisted flat (she went out most days to meet people so that she could talk to them), and thanked me for moving her in!
She looks very well, so much better than she was when she moved in. She is having 3 good meals a day, medicine on time, and people checking up on her so that she is not a constant worry to the rest of the family. She has people to talk to and has made friends with the other residents.
Mill View provides excellent care to my father who has been there since May this year. He is treated with great care and dignity by all the staff who go above and beyond their brief to ensure that he feels respected, motivated and safe. Mill View encourages visitors to participate in the excellent activities run by the dedicated activity coordinators and this contributes to a happy and lively family atmosphere.
Mill View has wonderful, friendly staff and a great coffee area where my loud family always take over whilst visiting my grandmother. It’s always clean and tidy and all ways stocked with tea, coffee and treats.
My mother has been with Mill View for over two years now. She has vascular dementia which has had a slow deterioration, affecting her abilities to cope with managing the simplest of things.
Her mood swings vary from day to day leaving an uncertainty of what to expect each day in her outlook on things.
The nurses manage this with a great deal of patience, sometimes having to put up with an anger created by frustration and other times a very agreeable person.
The home provides a range of entertainment that keeps most patients occupied with a weekly visit of a hairdresser to give an uplift in their well being.
Clearly living at home would now be extremely difficult, Mill View provide the alternative option with support and care.
We always receive a phone call once a month to review mum's care plan when she is resident of the day.
We are also notified with any issues arising re mum's care or health concerns.
The staff are very helpful and caring.
We are pleased with mum's care, safety and well being at Mill View.
Overall very happy. Have noticed lately that some agency staff are sometimes less understanding of the needs of the residents.
Thank you for taking the time to feedback to us and I am pleased that you are happy with your overall experience. I’m sorry you feel that some of our agency carers are not as well-versed in our resident’s needs as our own team. Where we use agency carers to supplement our own colleagues, we are...
Mill View was a very warm and welcoming environment. From the receptionist to the staff in the home, it was a pleasure to be in such clean surroundings.
My mother enjoyed her respite time at Mill View. The staff were clearly committed and dedicated to the care of the residents and treated both residents and visitors with sensitivity and empathy as well as cheerfulness. Mum very much enjoyed the facilities that Mill View had to offer in terms of activities and interaction with both staff and other residents.
Wonderful, wonderful staff. So kind, so patient, so compassionate, both to the residents and the residents family.
It seems that my husband was treated very well. It would have been nice had they been able to encourage him to shower more and change clothes more. But, overall, excellent.
Thank you for taking the time to let us know that your husband enjoyed his stay with us on our residential unit.
Our residents are carefully assessed when they come to live with us to ensure that their care needs are identified and supported as they require. We advocate independent living (where...
My wife spent 2 weeks in respite at Mill View and from the onset was made very welcome. From the customer services to the care staff themselves they all appeared dedicated to making life as much like home as possible. The bedroom was spacious and kept clean. I can only say good things about the home and would always recommend it.
From pulling up into the car park and looking around I had a good feeling that this was the right choice to make for my father's care. 1st impressions told me this is good and I wasn't wrong. Superb and I'm sure my dad will be happy here.
My father recently had a respite care stay of two weeks in Mill View. He is quite hard to please but seemed quite comfortable at Mill View and even joined in with some of the activities. He was pleased to be able to have a hot meal in the evening as this is his preferred time to eat. The staff were friendly and helpful and we particularly like the layout of Mill View, Dad liked the 'coffee shop' and access to extra drinks at night. Overall very good.
I only visit once a week but my friend seems quite calm and happy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mill View.
Accreditations
There are no accreditations posted yet for Mill View.
Meet the Team (1)

I am a dual-qualified and registered adult and children’s nurse with 40 years of experience. I spent 25 years in the NHS in a variety of roles, from Registered General Nurse to Paediatric Ward Manager. I left the NHS in 2007 after completing a Level 5 Leadership and Management course in order to manage a care home.
Being a Home Manager carries huge responsibilities. You have to be a good communicator and have a passion for caring for others. However busy it gets, I take the time to walk around the home and speak with residents, relatives and colleagues. It always reminds me of what differences we're making in people’s lives. My team is amazing, and I look forward to working with them every day.
When I’m not at work, I love spending time with my husband and two rescue dogs who we adore. When I can, I also like to travel up north to see my children and grandson. But most days you’ll find me pottering in the garden or curled up with a good book.
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