
The atmosphere is warm and inviting and any problems are considered and acted uponE M(Daughter of Resident/Service User)



The atmosphere is warm and inviting and any problems are considered and acted uponE M(Daughter of Resident/Service User)



Mill View is a purpose-built, warm and welcoming care home in East Grinstead. The team delivers the best in residential, nursing and respite care for older people, as well as specialist dementia care.
Surrounded by the charming West Sussex countryside, Mill View is a beautiful home with a variety of luxury facilities, including a café, cinema room and a hair and nail salon.
Residents are encouraged to carry on enjoying the hobbies...
Care Provided by Mill View
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mill View for full pricing details and T&Cs.
Contact Mill View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Trish Banks(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Parking
- On site
Mill View Reviews (117)
Mill View has a Review Score of 9.8 (9.815) out of 10, based on 16 reviews in the last 2 years.
Over all time Mill View has 117 reviews.
The care, support and love offered to both our relatives and to us daughters was outstanding. Whatever their role, every member of staff treated us with sensitivity and immense kindness during our relative's stay, and on his sad passing. Nothing was too much trouble, and many individual members of staff went over and above for us all. The atmosphere and culture of the home were so positive and caring.
I was very well cared for during a respite stay of two weeks. Staff were very caring and friendly, and the food was excellent. There are nice common areas to meet other residents. I enjoyed my stay very much.
Thank you for taking the time to review your stay at Mill View. We would be happy to welcome you back in the future.
Best wishes the Mill View Team.
I am very happy with the way my mother is looked after and cared for. I receive regular phone calls updating me on her care and asked if I have any concerns. If an incident occurs eg. a fall I am always kept well informed of any treatment and action that needs to take place.
Thank you for taking the time to review Mill View.
Its my auntie's 3rd week in Mill View. I've seen tremendous change in her from, the 1st week of longing to go home, to the next week of calling her room her 'House'. Staff are warm. My aunties enjoys it when staff stop by for a chat. Room is kept tidy. Food could do a bit better. But overall, its pleasant stay for my auntie.
We would like to thank you for taking the time to provide your lovely feedback regarding Mill View.
We are very pleased to hear that you have seen a tremendous change in your Auntie since joining the home. Thank you also for your kind words regarding our staff; they pride themselves on...
The staff at Millview are all considerate caring and always approachable. The atmosphere is warm and inviting and any problems are considered and acted upon - nothing seems to be too much trouble. I can't recommend it enough.
Thank you for taking the time to write a review. Your thoughts and comments are appreciated.
We are very happy with the care provided for my mum at Hill View. The staff are all lovely and friendly and treat her with the utmost respect. The activities are engaging and fun, and she has forged some good friendships at the home. It is great to have the cafe downstairs so that visitors can have some quality time with her in a nice environment.
We are delighted your Mum is making friends and enjoying her time at Mill View. Thank you for taking the time to write a review.
We could not have found a better home for my Aunt after she had a disabling stroke in 2022. For the next three-and-a-half years, she was cared for at Mill View by the most professional and kind team of staff. My Aunt had a particular passion for owls, and a highlight of her time at Mill View was when the staff arranged a day out for her at Groombridge Place to see and hold some live owls. Many of the Mill View staff went well above the requirements of the job. Towards the end, when my Aunt was in hospital, at least two staff members visited her on their days off. It was my Aunt's wish to get out of hospital and return to Mill View as soon as possible, and this was arranged when there were no more medical options. My Aunt could not have been more delighted to be back home at Mill View, and she died peacefully one afternoon about three weeks later after a normal morning. On behalf of the family, I wish to thank all the staff of Mill View for their wonderful service and care.
The Mill View Team.
In the 18 months since my mother has been there we have seen just how very caring and kind the care staff are; watched residents of all abilities enjoy the entertainment provided by the marvellous Lifestyle team; and have had any questions answered by the management, admin, reception and medical staff.
The domestic and catering staff are all very friendly too and do an excellent job.
We have been kept informed at all times about any issues that have cropped up with my mum's care, and I do recommend that families be as involved as they are able to so that your loved one feels that their new home and family have all merged together.
Mill View provides a genuinely caring "village" atmosphere. The cafe area is the icing on the cake and a place for residents and families to meet and make friends. No regrets choosing Mill View!
Best Wishes from the team at Mil View
My relative has been at Mill View for 18 months. In all that time I can not fault the caring and professional staff who go above and beyond at all times and in all situations. The care home provides a welcoming, safe, and well equipped indoor and outdoor environment for both the residents and visiting families. The leisure staff are amazing at providing imaginative and fun activities throughout the day often providing tailor-made activities for residents based on their own individual interests and needs. Regular updates enable the care team, professionals, and relatives the opportunity to ensure that the best possible provision is put in place for residents. Relatives feel that they are involved in their loved one's care. I am truly grateful for the exceptional care that my relative is receiving at Mill View.
A management team member met us, listened to our needs and immediately gave a full rundown of the care home followed by an inspection of the facilities and bedrooms. We felt very much at ease and were impressed by the demeanour of all the staff. Everyone greeted us with smiles and there was a genuine relaxed and happy feel.
The bedroom was a good size, clean and well decorated with a good sized en-suite attached with a good countryside view. The dining room was in full swing and there was a selection of delicious looking meals. The lounge and dining rooms had large windows with lovely views of the country setting. There was always some sort of entertainment or event going on.
All the patients looked clean and settled. We knew straight away that Elizabeth would be well cared for and would feel at home and I had no hesitation in choosing Mill View for my sister's care.
Hi brother Of Resident, thank you very much for taking the time to leave us feedback about your experience.At Mill View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Your sister was a pleasure to care for.Thank you for your time.Many thanks from the Mill View team
Had a lovely visit to see my very dear friend! Great to have the Cafe Shop for a coffee with my friend - all staff made me feel very welcome! Lovely Lady playing the harp which was is nice to hear and made everything feel very relaxed! The 'Happy Hairdresser' was chatting kindly to the residents and she individually did their hair! Can't think of a nicer place to be if you have to be in Care Home. Nice lot of activities for residents too.
Hi friend Of Resident, thank you very much for taking the time to leave us feedback about your experience.At Mill View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The team go the extra mile + have even helped him set up a fish tank + care for the fish.
thank you very much for taking the time to leave us feedback about your experience.At Mill View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Many thanks the Mill View team.
Mill View has provided excellent care to my mother since she arrived last April. The care and support she has received has been second to none and it has given me, my father and the rest of our family, peace of mind in the knowledge that my mother is comfortable, safe and happy. The staff, at all levels, are fun loving whilst displaying a very high degree of professionalism and a full understanding of what excellent caring and safeguarding really look like. During my frequent visits to my mother, I regularly see staff show empathy to the residents, recognising their different needs and often going the extra mile to make a difference to the residents' experience in Mill View. I can't recommend Mill View enough!
Hello thank you very much for taking the time to leave us feedback about your experience.At Mill View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you from the Mill View Care UK team
When we know there is a 'crisis' affecting the industry, it is a pleasure to be able to write a positive review. I'm not quite sure how the leadership at Mill View constantly maintain an inclusive culture, but they do.
Thank you to everyone for the care you provided and environment you created for Mum.
I highly recommend Mill View. I stayed for 2 weeks respite care. The staff are caring and the attention given is excellent. There is a wide choice of tasty meals. The coffee shop and lounge area at the entrance makes a pleasant welcome for visitors and residents.
Thank you very much for taking the time to leave us feedback about your experience. At Mill View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
It is a huge relief to know that my wife is in safe hands. As previously main carer for her I was responsible for her many falls and Mill View has restored my well-being as well as my wife's. Mill View staff have gone far beyond their duties and shown extreme kindness, patience and tenderness.
Dad has only been at Mill View for 4 weeks but he has settled in really well. It's a lovely place, spotlessly clean, nice room with a garden area. Very friendly staff who obviously offer a high level of care to the residents.
My grandad really likes it here. All of the staff are very friendly and attentive. I feel happy leaving him with the care here. All of the facilities are very good and everywhere is very clean.
Very impressed with our initial experience of Mill View. The staff are so friendly, willing to help and willing to listen to any concerns. The home itself is airy and bright, unlike other care home we visited. Mum's room is well appointed with a little patio area she will be able to sit outside in warmer weather. All of the visitors Mum has had have contacted me to say how lovely Mill View is and how much more relaxed she seems to be. We have already been very confident in recommending Mill View to a friend who has been searching for a good care home for their elderly parent.
My father came/chose Mill View as his home for the last five years. He lived downstairs for the first couple of years but sadly, started to develop dementia after having a minor stroke and had to move upstairs for more personal care. My dad absolutely loved it at Mill View and always told me how wonderful the place was and how happy he was. He sadly passed away two weeks ago at the age of 92 but the staff were amazing, as always, to the very end.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mill View.
Accreditations
There are no accreditations posted yet for Mill View.
Meet the Team (1)

I am a dual-qualified and registered adult and children’s nurse with 40 years of experience. I spent 25 years in the NHS in a variety of roles, from Registered General Nurse to Paediatric Ward Manager. I left the NHS in 2007 after completing a Level 5 Leadership and Management course in order to manage a care home.
Being a Home Manager carries huge responsibilities. You have to be a good communicator and have a passion for caring for others. However busy it gets, I take the time to walk around the home and speak with residents, relatives and colleagues. It always reminds me of what differences we're making in people’s lives. My team is amazing, and I look forward to working with them every day.
When I’m not at work, I love spending time with my husband and two rescue dogs who we adore. When I can, I also like to travel up north to see my children and grandson. But most days you’ll find me pottering in the garden or curled up with a good book.
Frequently Asked Questions about Mill View
What types of Care is Mill View registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Mill View have?
There are 70 Single Rooms.
What are the Facilities & Services at Mill View?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Mill View to the centre of East Grinstead?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mill View to verify any information. View our terms and conditions. Mill View has an Enhanced Service -more info.