Mill View

My 90 year old mother stayed at Mill View for a short stay after a hip operation. I am delighted to say she was well cared for. The staff were amazing they went above and beyond to help her walk again. I would definitely recommend Mill View to other families.

The care, support and love offered to both our relatives and to us daughters was outstanding. Whatever their role, every member of staff treated us with sensitivity and immense kindness during our relative's stay, and on his sad passing. Nothing was too much trouble, and many individual members of staff went over and above for us all. The atmosphere and culture of the home were so positive and caring.

I was very well cared for during a respite stay of two weeks. Staff were very caring and friendly, and the food was excellent. There are nice common areas to meet other residents. I enjoyed my stay very much.

I am very happy with the way my mother is looked after and cared for. I receive regular phone calls updating me on her care and asked if I have any concerns. If an incident occurs eg. a fall I am always kept well informed of any treatment and action that needs to take place.

Its my auntie's 3rd week in Mill View. I've seen tremendous change in her from, the 1st week of longing to go home, to the next week of calling her room her 'House'. Staff are warm. My aunties enjoys it when staff stop by for a chat. Room is kept tidy. Food could do a bit better. But overall, its pleasant stay for my auntie.

The staff at Millview are all considerate caring and always approachable. The atmosphere is warm and inviting and any problems are considered and acted upon - nothing seems to be too much trouble. I can't recommend it enough.

We are very happy with the care provided for my mum at Hill View. The staff are all lovely and friendly and treat her with the utmost respect. The activities are engaging and fun, and she has forged some good friendships at the home. It is great to have the cafe downstairs so that visitors can have some quality time with her in a nice environment.

We could not have found a better home for my Aunt after she had a disabling stroke in 2022. For the next three-and-a-half years, she was cared for at Mill View by the most professional and kind team of staff. My Aunt had a particular passion for owls, and a highlight of her time at Mill View was when the staff arranged a day out for her at Groombridge Place to see and hold some live owls. Many of the Mill View staff went well above the requirements of the job. Towards the end, when my Aunt was in hospital, at least two staff members visited her on their days off. It was my Aunt's wish to get out of hospital and return to Mill View as soon as possible, and this was arranged when there were no more medical options. My Aunt could not have been more delighted to be back home at Mill View, and she died peacefully one afternoon about three weeks later after a normal morning. On behalf of the family, I wish to thank all the staff of Mill View for their wonderful service and care.

Mill View provides a genuinely caring "village" atmosphere. The cafe area is the icing on the cake and a place for residents and families to meet and make friends. No regrets choosing Mill View!

My relative has been at Mill View for 18 months. In all that time I can not fault the caring and professional staff who go above and beyond at all times and in all situations. The care home provides a welcoming, safe, and well equipped indoor and outdoor environment for both the residents and visiting families. The leisure staff are amazing at providing imaginative and fun activities throughout the day often providing tailor-made activities for residents based on their own individual interests and needs. Regular updates enable the care team, professionals, and relatives the opportunity to ensure that the best possible provision is put in place for residents. Relatives feel that they are involved in their loved one's care. I am truly grateful for the exceptional care that my relative is receiving at Mill View.

All the patients looked clean and settled. We knew straight away that Elizabeth would be well cared for and would feel at home and I had no hesitation in choosing Mill View for my sister's care.

Had a lovely visit to see my very dear friend! Great to have the Cafe Shop for a coffee with my friend - all staff made me feel very welcome! Lovely Lady playing the harp which was is nice to hear and made everything feel very relaxed! The 'Happy Hairdresser' was chatting kindly to the residents and she individually did their hair! Can't think of a nicer place to be if you have to be in Care Home. Nice lot of activities for residents too.

The team go the extra mile + have even helped him set up a fish tank + care for the fish.

Mill View has provided excellent care to my mother since she arrived last April. The care and support she has received has been second to none and it has given me, my father and the rest of our family, peace of mind in the knowledge that my mother is comfortable, safe and happy. The staff, at all levels, are fun loving whilst displaying a very high degree of professionalism and a full understanding of what excellent caring and safeguarding really look like. During my frequent visits to my mother, I regularly see staff show empathy to the residents, recognising their different needs and often going the extra mile to make a difference to the residents' experience in Mill View. I can't recommend Mill View enough!

Thank you to everyone for the care you provided and environment you created for Mum.

I highly recommend Mill View. I stayed for 2 weeks respite care. The staff are caring and the attention given is excellent. There is a wide choice of tasty meals. The coffee shop and lounge area at the entrance makes a pleasant welcome for visitors and residents.

It is a huge relief to know that my wife is in safe hands. As previously main carer for her I was responsible for her many falls and Mill View has restored my well-being as well as my wife's. Mill View staff have gone far beyond their duties and shown extreme kindness, patience and tenderness.

Dad has only been at Mill View for 4 weeks but he has settled in really well. It's a lovely place, spotlessly clean, nice room with a garden area. Very friendly staff who obviously offer a high level of care to the residents.

My grandad really likes it here. All of the staff are very friendly and attentive. I feel happy leaving him with the care here. All of the facilities are very good and everywhere is very clean.

Very impressed with our initial experience of Mill View. The staff are so friendly, willing to help and willing to listen to any concerns. The home itself is airy and bright, unlike other care home we visited. Mum's room is well appointed with a little patio area she will be able to sit outside in warmer weather. All of the visitors Mum has had have contacted me to say how lovely Mill View is and how much more relaxed she seems to be. We have already been very confident in recommending Mill View to a friend who has been searching for a good care home for their elderly parent.