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Mill View

Sunnyside Close, East Grinstead, West Sussex RH19 4QW
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The atmosphere is warm and inviting and any problems are considered and acted uponE M(Daughter of Resident/Service User)
Mill View, East Grinstead
Mill View, East Grinstead
Mill View, East Grinstead

Mill View is a purpose-built, warm and welcoming care home in East Grinstead. The team delivers the best in residential, nursing and respite care for older people, as well as specialist dementia care.

Surrounded by the charming West Sussex countryside, Mill View is a beautiful home with a variety of luxury facilities, including a café, cinema room and a hair and nail salon.

Residents are encouraged to carry on enjoying the hobbies...  

Care Provided by Mill View

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,934From £2,175
Residential Dementia CareFrom £2,029From £2,282
Nursing CareFrom £2,199From £2,473
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Mill View to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Trish Banks(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Parking

  • On site

Mill View Reviews (117)

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9.8

Mill View has a Review Score of 9.8 (9.815) out of 10, based on 16 reviews in the last 2 years. Over all time Mill View has 117 reviews.

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Showing 117 reviews matching selected criteria
Review from Pam P (Daughter of Resident) published on 25 June 2019 Submitted via Website
Overall Experience

I am more than happy with the care my mother receives and have regular phone calls to ensure I am happy. I am also informed if anything regarding her care changes.

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Review from Judith H (Wife of Resident) published on 24 June 2019 Submitted via Website
Overall Experience
My husband was looked after very well, the staff were friendly and caring and listened to any concerns that I had and acted on them.

I always enjoyed my visits to Mill View.

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Review from Martin K (Son of Resident) published on 13 June 2019 Submitted via Website
Overall Experience

My parents started at Mill View for an initial 3-week respite care after both being in hospital for some time. I reviewed 3 care homes for this purpose and Mill View was by far the best and most warming and friendly atmosphere. From day one, it was clear that my father was enjoying the care and companionship of the staff. My mother took a little while longer to settle but was, in part, due to a UTI which was diagnosed quickly, following a GP visit and now she too seems happy and settled. They had become very reclusive struggling on in a 3 bed house and frightened to go outside for fear of falling. They are particularly enjoying the entertainment and on my last visit, where seen holding hands and singing along, with the performer, to 'We'll meet again'. Not bad after 68 years of marriage!

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Review from Janette L (Daughter of Resident) published on 28 May 2019 Submitted via Website
Overall Experience
My Mother has a very complex condition: which can make it difficult at times to help her.
However, staff have been kind and have shown great compassion in dealing with her.

We are so happy that she is being cared for at Mill View,

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Review from Alan D (Son of Resident) published on 16 April 2019 Submitted via Website
Overall Experience
The staff are generally friendly, helpful, respectful and professional in their attitude towards caring for residents at Mill View. Residents have plenty of opportunities to socialise and participate in recreational activities if they wish to do so. The building and facilities are generally good and the setting is very peaceful.

However, some parts of the building would benefit from being re-decorated, some of the lighting could be improved.

Reply from Samantha Debenham, Personal Assistant at Mill View

Thank you for your review – we will pass on your kind comments to our team who will be very happy to hear your positive feedback, particularly around the care and activities. In regards to the building, we have an ongoing maintenance and investment to ensure Mill View’s interior and exterior...  

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Review from Fiona S (Daughter of Resident) published on 16 April 2019 Submitted via Website
Overall Experience

There is a happy atmosphere at Mill View and the staff are attentive, kind and friendly. It’s a huge relief for me to know that my mother is in a safe environment and that her specific needs are being well cared for. She likes her room and enjoys the food and being able to go to the café for coffee and snacks.

I am very happy with the quality of care and the facilities, plus the availability and responsiveness of the staff. I have no doubt that we made the best choice for Mum.

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Review from Julie B (Daughter of Resident) published on 15 April 2019 Submitted via Website
Overall Experience

Nice home, lovely friendly staff. Home from home environment. Good food, very clean. Staff very on the ball with medical problems.

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Review from Amy A (Daughter of Resident) published on 9 April 2019 Submitted via Website
Overall Experience

Very good care. Majority of staff very attentive and caring. Father regularly checked in and repositioned. Wish more consistency in staff.

Reply from Samantha Debenham, Personal Assistant at Mill View

Thank you for your review, we’re very happy to see your good and excellent scores for Mill View. In regards to the consistency of the team in the home, I am pleased to let you know that we have recently recruited some new colleagues to the home. They will be working closely with existing staff and...  

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Review from James B (Son of Resident) published on 9 April 2019 Submitted via Website
Overall Experience
On the whole, Mill View is a good care home, well designed and staffed.

The food offering could be improved but on the whole, my father is happy there.

Reply from Samantha Debenham, Personal Assistant at Mill View

Thank you for taking the time to submit your feedback and for your kind comments about the home and the team. I’m happy to let you know that we’ve just updated our menus with input from residents about what they’d enjoy, and all our meals are prepared fresh in house by our chef-led team with plenty...  

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Review from Julie T (Daughter of Resident) published on 9 April 2019 Submitted via Website
Overall Experience

This care home has been the perfect place for my Mum. The staff will go out of their way to ensure my Mums needs are met. The only thing I would mention is the turnover of staff, there seems to be a continuous flow of new staff.

Reply from Samantha Debenham, Personal Assistant at Mill View

We are very happy to read your lovely comments about Mill View and the care at the home – thank you for your kind words and excellent scores which we will make sure are shared with the team. I’m very pleased to let you know that, in regards to new staff, we have recruited new permanent team members...  

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Review from Piers V (Son of Resident) published on 1 April 2019 Submitted via Website
Overall Experience

A lovely second home for a demented and delirious mother. I am grateful to have such a good home so close to mine.

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Review from Jan A (Daughter of Resident) published on 27 March 2019 Submitted via Website
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The staff, the activities and the facilities at Mill View have always provided excellent support for my mother.

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Review from Jack S (Son-in-law of Resident) published on 27 March 2019 Submitted via Website
Overall Experience

A pleasant, inviting environment. Clean, modern facilities, the staff are friendly and helpful. We leave there feeling assured that Mum is in good hands.

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Review from Jane W (Daughter of Resident) published on 26 March 2019 Submitted via Website
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Absolutely great care home, staff are amazing. Dad has improved immensely since becoming a resident. We can relax knowing dad is in a safe and happy environment.

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Review from Zhicheng Z (Friend of Resident) published on 15 March 2019 Submitted via Website
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Everything that I have observed is so good.

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Review from Cathal G (Friend of Resident) published on 11 March 2019 Submitted via Website
Overall Experience
Nice atmosphere, very tidy. Friendly, professional staff. Residents seem relaxed.

I haven't seen the rooms.

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Review from Ross F (Grandson of Resident) published on 11 March 2019 Submitted via Website
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The caring from the staff goes above and beyond what would be expected - always smiling, helpful and there for my Grandmother when she needs them. It puts my mind at rest to know may Nan is being so well looked after.

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Review from Sarah H (Friend of Resident) published on 31 January 2019 Submitted via Website
Overall Experience

Mill View is a real home from home. Everyone is treated as an individual with their own needs. It certainly is a warm and welcoming place to come into. Not in any way institutional. The catering is particularly good, very appetising and a great variety. The staff are all really friendly, caring and professional and appear to go just that bit further. A lovely place when respite care is needed.

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Review from Patricia F (Daughter of Resident) published on 31 January 2019 Submitted via Website
Overall Experience

My mother who is able to a degree thought this would not be a suitable place for her and I was inclined to agree but she needed care and we didn't really know what to do. We looked at four places and Mill View stood out for us...Staff were understanding and compassionate. We decided to try it out. My mother is very healthy, cared for, treated with kindness and dignity and we are most welcome and there 5 times a week at any time we like. My mother realises that this is not an old folks prison but a place where she has company and is very happy, healthier than ever and a much brighter person! Well done to Mill View! I sleep at night!

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Review from Andrea H (Friend of Resident) published on 30 January 2019 Submitted via Website
Overall Experience

Everyone is very pleasant and helpful. Always welcoming when you visit. Can’t do enough to make everything as comfortable as possible for the residents. Cannot recommend highly enough.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 December 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Mill View.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Mill View.

Meet the Team (1)

Trish Banks
Trish BanksJob Title:Home Manager

I am a dual-qualified and registered adult and children’s nurse with 40 years of experience. I spent 25 years in the NHS in a variety of roles, from Registered General Nurse to Paediatric Ward Manager. I left the NHS in 2007 after completing a Level 5 Leadership and Management course in order to manage a care home.

Being a Home Manager carries huge responsibilities. You have to be a good communicator and have a passion for caring for others. However busy it gets, I take the time to walk around the home and speak with residents, relatives and colleagues. It always reminds me of what differences we're making in people’s lives. My team is amazing, and I look forward to working with them every day.

When I’m not at work, I love spending time with my husband and two rescue dogs who we adore. When I can, I also like to travel up north to see my children and grandson. But most days you’ll find me pottering in the garden or curled up with a good book.

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