
The atmosphere is warm and inviting and any problems are considered and acted uponE M(Daughter of Resident/Service User)



The atmosphere is warm and inviting and any problems are considered and acted uponE M(Daughter of Resident/Service User)



Mill View is a purpose-built, warm and welcoming care home in East Grinstead. The team delivers the best in residential, nursing and respite care for older people, as well as specialist dementia care.
Surrounded by the charming West Sussex countryside, Mill View is a beautiful home with a variety of luxury facilities, including a café, cinema room and a hair and nail salon.
Residents are encouraged to carry on enjoying the hobbies...
Care Provided by Mill View
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Mill View for full pricing details and T&Cs.
Contact Mill View to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Trish Banks(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Parking
- On site
Mill View Reviews (117)
Mill View has a Review Score of 9.8 (9.815) out of 10, based on 16 reviews in the last 2 years.
Over all time Mill View has 117 reviews.
I am more than happy with the care my mother receives and have regular phone calls to ensure I am happy. I am also informed if anything regarding her care changes.
I always enjoyed my visits to Mill View.
My parents started at Mill View for an initial 3-week respite care after both being in hospital for some time. I reviewed 3 care homes for this purpose and Mill View was by far the best and most warming and friendly atmosphere. From day one, it was clear that my father was enjoying the care and companionship of the staff. My mother took a little while longer to settle but was, in part, due to a UTI which was diagnosed quickly, following a GP visit and now she too seems happy and settled. They had become very reclusive struggling on in a 3 bed house and frightened to go outside for fear of falling. They are particularly enjoying the entertainment and on my last visit, where seen holding hands and singing along, with the performer, to 'We'll meet again'. Not bad after 68 years of marriage!
However, staff have been kind and have shown great compassion in dealing with her.
We are so happy that she is being cared for at Mill View,
However, some parts of the building would benefit from being re-decorated, some of the lighting could be improved.
Thank you for your review – we will pass on your kind comments to our team who will be very happy to hear your positive feedback, particularly around the care and activities. In regards to the building, we have an ongoing maintenance and investment to ensure Mill View’s interior and exterior...
There is a happy atmosphere at Mill View and the staff are attentive, kind and friendly. It’s a huge relief for me to know that my mother is in a safe environment and that her specific needs are being well cared for. She likes her room and enjoys the food and being able to go to the café for coffee and snacks.
I am very happy with the quality of care and the facilities, plus the availability and responsiveness of the staff. I have no doubt that we made the best choice for Mum.
Nice home, lovely friendly staff. Home from home environment. Good food, very clean. Staff very on the ball with medical problems.
Very good care. Majority of staff very attentive and caring. Father regularly checked in and repositioned. Wish more consistency in staff.
Thank you for your review, we’re very happy to see your good and excellent scores for Mill View. In regards to the consistency of the team in the home, I am pleased to let you know that we have recently recruited some new colleagues to the home. They will be working closely with existing staff and...
The food offering could be improved but on the whole, my father is happy there.
Thank you for taking the time to submit your feedback and for your kind comments about the home and the team. I’m happy to let you know that we’ve just updated our menus with input from residents about what they’d enjoy, and all our meals are prepared fresh in house by our chef-led team with plenty...
This care home has been the perfect place for my Mum. The staff will go out of their way to ensure my Mums needs are met. The only thing I would mention is the turnover of staff, there seems to be a continuous flow of new staff.
We are very happy to read your lovely comments about Mill View and the care at the home – thank you for your kind words and excellent scores which we will make sure are shared with the team. I’m very pleased to let you know that, in regards to new staff, we have recruited new permanent team members...
A lovely second home for a demented and delirious mother. I am grateful to have such a good home so close to mine.
The staff, the activities and the facilities at Mill View have always provided excellent support for my mother.
A pleasant, inviting environment. Clean, modern facilities, the staff are friendly and helpful. We leave there feeling assured that Mum is in good hands.
Absolutely great care home, staff are amazing. Dad has improved immensely since becoming a resident. We can relax knowing dad is in a safe and happy environment.
Everything that I have observed is so good.
I haven't seen the rooms.
The caring from the staff goes above and beyond what would be expected - always smiling, helpful and there for my Grandmother when she needs them. It puts my mind at rest to know may Nan is being so well looked after.
Mill View is a real home from home. Everyone is treated as an individual with their own needs. It certainly is a warm and welcoming place to come into. Not in any way institutional. The catering is particularly good, very appetising and a great variety. The staff are all really friendly, caring and professional and appear to go just that bit further. A lovely place when respite care is needed.
My mother who is able to a degree thought this would not be a suitable place for her and I was inclined to agree but she needed care and we didn't really know what to do. We looked at four places and Mill View stood out for us...Staff were understanding and compassionate. We decided to try it out. My mother is very healthy, cared for, treated with kindness and dignity and we are most welcome and there 5 times a week at any time we like. My mother realises that this is not an old folks prison but a place where she has company and is very happy, healthier than ever and a much brighter person! Well done to Mill View! I sleep at night!
Everyone is very pleasant and helpful. Always welcoming when you visit. Can’t do enough to make everything as comfortable as possible for the residents. Cannot recommend highly enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Mill View.
Accreditations
There are no accreditations posted yet for Mill View.
Meet the Team (1)

I am a dual-qualified and registered adult and children’s nurse with 40 years of experience. I spent 25 years in the NHS in a variety of roles, from Registered General Nurse to Paediatric Ward Manager. I left the NHS in 2007 after completing a Level 5 Leadership and Management course in order to manage a care home.
Being a Home Manager carries huge responsibilities. You have to be a good communicator and have a passion for caring for others. However busy it gets, I take the time to walk around the home and speak with residents, relatives and colleagues. It always reminds me of what differences we're making in people’s lives. My team is amazing, and I look forward to working with them every day.
When I’m not at work, I love spending time with my husband and two rescue dogs who we adore. When I can, I also like to travel up north to see my children and grandson. But most days you’ll find me pottering in the garden or curled up with a good book.
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